2017 CGI Client Global Insights report for utilities

2017 CGI Client Global Insights

UTILITIES

Client insights and CGI perspectives on digital transformation

© 2017 CGI Group Inc. All rights reserved.

2017 CGI Client Global Insights

Each year, CGI’s executives and local leaders meet face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business.

We conducted 116 in-person interviews with utilities clients

42%

business leaders

58% IT leaders

Percentage of interviews covered by CGI’s major regions

Canada 10%

Asia Pacific 9%

France 23% Eastern, Central and Southern Europe 28%

United Kingdom 15%

United States 9%

Nordics 6%

2

2017 CGI Client Global Insights

The client insights indicate that executives are accelerating digital to enable deep transformation and lead in operational excellence.

Top 2017 trends in utilities with 2016 comparison

1

2

88%

84% Assuring regulatory compliance

Protecting the enterprise through cybersecurity

Optimizing investments and operational cost of assets

81%

76%

67%

Becoming digital organizations for customer and operational excellence

Looking ahead, executives cite the following as their top emerging trends.

3

4

5

78%

70%

59%

58%

41%

1

Connecting devices and assets

2

45%

27%

Changing business and operating models to address distributed energy resources (DERs)

Managing the impact of severe weather events

3

2017 CGI Client Global Insights

Top investment areas highlight focus areas for client innovation.

Now

Data and predictive analytics

Mobile solutions

Operational excellence and efficiency

Cybersecurity

Agile IT delivery and infrastructure

Add new products and services

74% 70% 68% 56% 53% 43%

Within 3 years

85% 68% 73% 66% 55% 53%

4

2017 CGI Client Global Insights

Utilities business and IT leaders interviewed align on accelerating the pace of change, driven by the demands of digital customers and the need to transform the production and consumption of energy. Rank

Top business priorities

Top IT priorities

1

Improve the customer experience

82%

Drive IT modernization

94%

2

Optimize operations

81%

Deliver the benefits of digital insight

80%

3

Harness the power of data analytics

73%

Protect through cybersecurity

75%

4

Protect the organization from cyber attacks

70%

Exploit mobile technologies

72%

5

Respond to industry regulations

66%

Transform to become a digital enterprise

68% 5

As digital technologies shape customer and citizen expectations, client executives are positioning their organizations ahead of these changes. Learn more about their insights and our perspectives. Contact us to schedule a discussion. cgi.com/globalinsights | [email protected] Follow us

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© 2017 CGI Group Inc. All rights reserved. This document may not be reprinted, reproduced, copied or used in whole or in part by any means without the prior written consent of CGI.