87 Lampiran 1 : Kuesioner Penelitian KUESIONER PETUNJUK ...

87

Lampiran 1 : Kuesioner Penelitian KUESIONER PETUNJUK PENGISIAN: 1. Kuesioner ini ditujukan kepada wajib pajak badan di Yogyakarta yang selalu/senantiasa dalam menggunakan layanan e-Filing. 2. Jawaban yang disampaikan kepada peneliti merupakan suatu perwujudan dari intensitas penggunaan e-Filing oleh wajib pajak, sehingga untuk mendapatkan hasil penelitian yang maksimal diharapkan Bapak/Ibu dapat menjawab pertanyaan dengan benar dan jujur. I.

IDENTITAS RESPONDEN Petunujuk : Isilah data berikut sesuai dengan data pribadi Anda. Isilah data dalam kotak isian dengan menggunakan tanda silang (X) 1. Nama perusahaan : 2. Jenis usaha : Manufaktur

Perdagangan dan Jasa

Perbankan

Lainnya, sebutkan........

3. Apakah perusahaan saudara menggunakan sistem e-Filing dalam melaporkan pajak? Ya Tidak 4. Sudah menggunakan e-Filing : < 1 Tahun 1 – 3 Tahun > 3 Tahun Petunjuk : Bapak/Ibu cukup memilih salah satu jawaban pada kolom yang tersedia dengan cara memberi tanda silang (X) pada angka-angka yang tersedia

88

sesuai dengan persepsi Bapak/Ibu/Saudara. Pilihan jawaban yang tersedia adalah Sangat Tidak Setuju (STS), Tidak Setuju (TS), Netral (N), Setuju (S), Sangat Setuju (SS) II.

PENGGUNAAN E-Filing

No.

PERTANYAAN

1.

Saya selalu menggunakan e-Filing setiap kali melaporkan pajak Saya berkehendak untuk melanjutkan menggunakan e-Filing di masa depan Saya akan selalu menggunakan eFiling untuk melaporkan pajak karena mempunyai fitur yang membantu pekerjaan saya

2.

3.

STS

JAWABAN TS N S

SS

JAWABAN TS N S

SS

III. PERSEPSI KEBERMANFAATAN No.

PERTANYAAN

1.

Dengan adanya e-Filing dapat mengembangkan kinerja saya

2.

e-Filing akan membuat kinerja saya lebih baik dari hari ke hari

3.

Menggunakan e-Filing mempermudah pekerjaan saya

4.

Menggunakan e-Filing menguntungkan bagi saya

5.

Secara keseluruhan e-Filing bermanfaat bagi saya

6.

Menggunakan e-Filing mampu menambah tingkat produktifitas saya

7.

e-Filing membuat waktu saya tidak terbuang percuma dalam mengerjakan tugas-tugas saya

STS

89

8.

9.

10.

11.

Menggunakan e-Filing mampu meningkatkan kualitas hasil pekerjaan saya Menggunakan e-Filing mampu meningkatkan efektifitas kinerja saya Menggunakan e-Filing memungkinkan saya untuk mengerjakan tugas-tugas saya dengan lebih cepat e-Filing memungkinkan saya untuk mengerjakan tugas saya dengan lebih praktis dan efisien

IV. PERSEPSI KEMUDAHAN No. 1. 2. 3. 4. 5.

6.

7.

8.

PERTANYAAN Saat menggunakan e-Filing, saya dapat mengoperasikannya sesuai dengan kebutuhan saya Saya merasa e-Filing sangat fleksibel untuk digunakan Interaksi saya dengan e-Filing jelas dan mudah dipahami Saya jarang mengalami kebingungan saat menggunakan e-Filing Tampilan e-Filing mudah untuk dibaca sehingga saya mudah untuk memahaminya Mudah bagi saya untuk mempelajari bagaimana cara menggunakan eFiling Mudah bagi saya untuk menggunakan e-Filing secara terampil Saya tidak melakukan kesalahankesalahan berlanjut ketika mengoperasikan e-Filing

STS

JAWABAN TS N S

SS

90

9. 10. 11.

V. No. 1. 2. 3.

4.

5. 6. 7. 8. 9.

10.

Saya tidak membutuhkan usaha yang keras untuk dapat berinteraksi dengan e-Filing Saya tidak merasa e-Filing merupakan suatu sistem yang rumit Saya mudah berinteraksi dengan sistem e-Filing saat melaporkan pajak KEPUASAN PENGGUNA PERTANYAAN Sistem e-Filing dapat membantu saya melakukan pelaporan pajak secara efisien Sistem e-Filing dapat membantu saya melakukan pelaporan SPT tepat waktu Saya dapat menghemat biaya dan energi saat menggunakan e-Filing untuk melaporkan SPT Sistem e-Filing secara efektif memenuhi kebutuhan saya kaitannya dengan pelaporan pajak Saya dapat memperoleh informasi yang saya butuhkan saat menggunakan e-Filing e-Filing dapat memberi saya informasi sesuai format yang dibutuhkan Saya merasa puas dengan pelayanan sistem e-Filing Saya merasa puas dengan informasi yang dihasilkan sistem e-Filing Saya memiliki pengalaman yang menyenangkan dalam menggunakan sistem e-Filing Saya merasa bangga telah menggunakan sistem e-Filing saat melaporkan SPT

STS

JAWABAN TS N S

SS

91

Faktor-faktor yang menyebabkan anda belum mau untuk sering menggunakan layanan e-Filing adalah (boleh pilih lebih dari satu): ( ) Kurangnya kesenangan (Perceived Enjoyment). ( ) Kurangnya informasi (The Amount of Information). ( ) Keamanan dan privasi (Security and Privacy). ( ) Kualitas dari koneksi internet (The Quality of the Internet Connection).

92

Lampiran 2 : Daftar Perusahaan (Responden) No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

Nama Perusahaan PT. Carrefour Indonesia PT. Alfa Rentalindo PT. Alfa Rentalindo PT. Indo Maret PT. Indo Maret Lotte Mart PT. Ramai Putrasejahtera PT. Toyota Astra Motor PT. Astra Honda Motor PT. Tiara Wacana Yogya PT. Tirta Sumber Jaya PT. Tisba Indah Motor PT. Transzona Artha Meridian PT. Trikarsa Nusantara PT. Tripilar Medisjaya PT. Tunas Indonesia Tour & Travel PT. Vulgo Armada International Motor PT. Waskita Karya PT. Wijaya Creative Advertising PT. Wondatex Yogya Indah Sejahtera PT. Out Of Asian PT. Pagilaran PT. Pancaharta Persada PT. Pancaran Harapan Nusa PT. Pandu Siwi Sentosa PT. Patra Bhakti PT. Pelangi Matarex Kumala PT. Pertamina (Persero) PT. Hero Supermarket PT. Perwita Karya PT. PG Madu Baru PT. Poetro Soetomo 1953

93

34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69

PT. Pradita PT. Lion Super Indo Prambanan Mobilindo Pratama Blitz Indonesia PT. Pravianty Fantasia PT. Prima Cipta Informatika PT. Primissima (Persero) PT. Proton Gumilang PT. Purosani Sri Persada PT. Pusaka Mitra Nusa Pertiwi PT. Putra Bhakti Soegito Rahayu Trade & Contractors Rahayu Persada PT. Sahaya – Seni Hastana Kria Sahita Pratama PT. Samijaya Mulya PT. Sandjaja Keramik Intan Macao Persada PT. Maesindo Masanusa PT. Matahari Putra Prima Tbk. PT. Mataram Tunggal Garment PT. Matarindo MD Moeljodihardjo PT. Medan Jaya Mataram Perkasa Motor PT. Meditro Sarana Indonesia PT. Mercutrans Cargo Utama PT. Merpati Nusantara Airlines (Persero) PT. Sari Husada Tbk. Mirota Kampus Department Store & Supermarket PT. Mirota Persada PT. Muara Panca Utama PT. Multicom Persada International PT. Mulya Wibawa PT. Mutiara Kencana Murni PT. Nadika Dwipari Nuansa Media Cipta Advertising

94

70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99

PT. Karya Pradipa Furnitama PT. Karya Utami PT. Karyabaru Asiapratama PT. Kimia Farma Tbk. (Persero) PT. Kusuma Sandang Mekar Jaya PT. Ladunni Globalindo PT. Larasindo Cipta Pariwara PT. Lita Internusa Hotel Ibis Malioboro Hotel Jayakarta Yogyakarta Hotel Mercury Heritage Hyatt Regency Yogyakarta PT. Indah Amartya PT. Indo Jago PT. Indofarma Tbk. PT. Inna Garuda PT. Internusa Hasta Buana Jogjakarta Plaza Hotel K24 Indonesia PT. Kalimas Arubu Indonesia PT. Fastfood Indonesia Tbk. PT. Garuda Indonesia PT. Gobel Dharma Nusantara PT. Great River International Tbk. Hotel Ambarukmo Palace PT. Asuransi Jiwasraya (Persero) PT. Bank Bumiputera Indonesia Tbk. PT. Amarta Karya (Persero) PT. Astra International Tbk. PT. Asuransi Jasa Indonesia (Persero)

95

Lampiran 3 : Tabulasi Uji Instrumen TABULASI UJI INSTRUMEN A. Penggunaan e-Filing Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

P1 4 3 4 5 5 4 2 4 2 4 3 4 4 1 3 4 4 2 2 2 3 3 3 3 3 3 2 4 4 4

P2 3 3 5 3 2 4 3 4 3 4 3 2 4 2 2 5 4 2 2 2 4 3 5 3 3 3 2 4 4 3

P3 3 3 3 4 3 5 4 4 3 4 3 3 3 1 2 5 4 2 2 2 4 3 4 3 2 3 2 4 5 4

Total 10 9 12 12 10 13 9 12 8 12 9 9 11 4 7 14 12 6 6 6 11 9 12 9 8 9 6 12 13 11

96

B. Persepsi Kebermanfaatan Responden KB1 KB2 KB3 KB4 KB5 KB6 KB7 KB8 KB9 KB10 KB11 Total 1 2 2 2 2 3 2 3 3 3 3 3 28 2 2 2 2 3 3 2 3 3 2 4 3 29 3 2 3 4 5 4 3 2 1 2 3 4 33 4 3 2 3 4 3 2 3 3 3 2 4 32 5 4 3 3 2 2 3 3 2 3 4 2 31 6 3 3 4 5 3 3 4 5 3 3 3 39 7 3 3 3 3 2 3 2 3 2 3 2 29 8 2 2 3 2 3 2 2 3 3 3 4 29 9 2 2 3 3 3 2 3 3 3 2 4 30 10 2 3 2 3 3 2 2 3 3 2 3 28 11 2 3 1 3 3 1 2 2 3 2 3 25 12 2 2 3 3 2 3 3 3 2 2 4 29 13 4 5 3 4 4 2 3 4 1 2 3 35 14 2 2 2 2 3 2 3 4 5 3 4 32 15 2 2 2 2 3 3 3 3 3 3 3 29 16 1 1 1 2 2 2 2 2 2 3 3 21 17 4 4 4 4 4 4 4 4 4 4 4 44 18 2 3 3 3 2 2 2 2 3 3 3 28 19 2 2 2 2 2 2 2 2 2 2 2 22 20 2 2 1 2 1 2 1 2 1 2 2 18 21 2 2 2 3 3 3 3 3 3 2 3 29 22 2 2 2 2 3 2 3 3 2 3 2 26 23 4 4 4 4 4 3 3 3 4 4 4 41 24 2 2 2 3 3 3 3 3 3 3 3 30 25 2 2 3 3 3 2 3 2 3 2 3 28 26 4 3 3 2 2 3 3 2 3 4 2 31 27 2 2 3 2 3 2 3 2 2 2 2 25 28 3 3 3 3 3 3 3 3 3 3 3 33 29 3 3 3 2 2 3 3 2 3 3 3 30 30 4 4 4 3 3 3 3 4 4 4 4 40

97

C. Persepsi Kemudahan Penggunaan Responden

KM1

KM2

KM3

KM4

KM5

KM6

KM7

KM8

KM9

KM10

KM11

Total

1

3

4

3

3

2

3

3

3

3

3

3

33

2

4

4

3

2

3

2

3

3

4

3

3

34

3

4

3

2

1

2

3

4

5

4

3

2

33

4

3

3

3

2

4

2

2

3

3

3

3

31

5

3

2

2

3

4

5

2

3

2

3

2

31

6

2

2

3

2

3

2

3

2

2

3

3

27

7

2

3

2

2

2

2

2

2

2

2

2

23

8

3

2

2

2

2

2

3

2

2

3

3

26

9

4

4

4

4

3

4

3

3

3

4

4

40

10

3

3

2

2

2

2

2

2

2

2

2

24

11

1

1

1

1

2

2

2

2

2

2

2

18

12

2

4

4

2

2

3

3

2

4

2

3

31

13

4

3

4

3

4

4

4

3

4

3

4

40

14

2

3

4

2

2

2

3

2

3

3

2

28

15

3

3

4

5

3

2

1

2

2

4

5

34

16

2

5

3

2

3

3

2

2

2

3

3

30

17

4

4

4

4

4

4

4

4

4

4

4

44

18

2

3

3

3

2

1

3

3

2

2

3

27

19

3

3

3

3

3

3

2

2

2

2

2

28

20

3

3

3

3

3

3

3

3

3

3

3

33

21

4

2

2

2

2

2

3

3

3

4

4

31

22

3

2

2

3

3

3

2

3

2

3

2

28

23

3

3

3

4

4

4

4

4

2

3

2

36

24

2

2

2

2

2

2

2

2

2

2

2

22

25

3

3

3

3

3

3

3

3

3

3

3

33

26

2

2

2

2

3

3

3

3

3

3

2

28

27

2

2

2

2

2

2

2

2

3

3

3

25

28

3

2

3

4

4

5

2

2

2

3

3

33

29

2

4

2

2

2

2

2

2

2

3

4

27

30

2

4

4

3

4

2

4

3

3

5

5

39

98

D. Kepuasan Pengguna Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

KP1 4 4 3 3 2 2 2 2 4 3 1 4 4 4 4 3 4 3 2 3 4 2 3 3 2 3 3 2 4 3

KP2 KP3 KP4 KP5 KP6 KP7 KP8 KP9 KP10 Total 3 3 3 3 3 2 3 3 3 30 3 2 3 2 3 3 3 3 3 29 2 1 2 3 4 3 2 3 3 26 3 2 2 4 3 3 3 3 3 29 2 3 4 5 2 3 2 3 2 28 2 2 2 2 2 3 3 3 3 24 2 2 2 2 2 2 2 2 2 20 2 3 3 3 3 2 2 3 3 26 4 3 4 3 3 3 4 4 4 36 3 3 2 2 2 3 3 3 3 27 1 2 1 2 2 2 2 3 3 19 2 3 3 3 3 3 4 2 2 29 3 4 4 4 3 4 3 4 4 37 2 2 2 3 2 3 3 2 3 26 5 3 2 1 2 2 4 5 4 32 2 3 3 3 3 3 3 2 2 27 4 4 4 4 4 4 4 4 4 40 3 2 2 3 3 3 3 3 3 28 2 2 2 3 3 3 3 3 3 26 3 3 3 3 3 3 3 3 3 30 4 4 4 4 3 3 3 3 3 35 3 3 3 3 3 2 3 3 3 28 4 4 4 4 4 3 2 3 2 33 3 3 3 3 3 2 2 3 3 28 2 2 2 2 2 3 3 3 3 24 2 2 3 3 3 2 3 2 3 26 3 3 3 3 3 3 3 3 3 30 3 4 4 5 2 2 2 3 3 30 4 4 4 3 5 4 3 3 3 37 3 3 4 5 4 3 2 3 30

99

Lampiran 4 : Hasil Uji Validitas Instrumen Penggunaan e-Filing Correlations P1 P1

Pearson Correlation

P2 1

.454

Sig. (2-tailed) N P2

P3

Total

Pearson Correlation Sig. (2-tailed) N

.811

**

30

30

30

30

*

1

.012

N

**

.000

Sig. (2-tailed)

Sig. (2-tailed)

.634

.000

.454

Pearson Correlation

*

Total

.012

Pearson Correlation

N

P3

30 .634

**

30

30

**

1

30

30 .846

**

.921

**

.000 30

30

**

1

.921

.000

.000

.000

30

30

30

**. Correlation is significant at the 0.01 level (2-tailed).

**

30 .734

*. Correlation is significant at the 0.05 level (2-tailed).

.846

.000

.000

**

**

.000

.000

.811

.734

30

100

Persepsi Kebermanfaatan Correlations KB1 KB1

Pearson Correlation

KB2

KB2


KB3


KB4

.094

.000

.002

.175

.620

30

30

30

30

30

**

1

.765

.000 30 .546

**

.546

.620

**

.499

**

.375

*

KB7 **

.284

.003

.034

.153

30

30

*

.410

**

.046

.129

.001

.810

.000

30

30

30

30

30

.183

.332

.238

.352

.158

.388

.568

.689

.730

**

**

.025

.334

.073

.205

.056

.406

.000

30

30

30

30

30

30

30

30

30

30

30

**

1

**

.340

**

.246

.197

.209

.275

.356

.000

.066

.008

.190

.296

.267

.141

.054

.000

30

30

30

30

30

30

30

30

30

30

**

1

**

.335

.274

.452

*

.068

.017

.001

.070

.142

.012

.719

.928

.007

.000

30

30

30

30

30

30

30

30

30

**

1

.096

.296

.439

*

.245

.024

.615

.112

.015

.192

.898

.010

.001

30

30

30

30

30

30

**

.266

.282

**

.163

.008

.155

.131

.003

.390

.620

30

30 .499

**

30

30

30

Pearson Correlation

.094

.375

*

.340

Sig. (2-tailed)

.620

.041

.066

.001

30

30

30

30

30

30

**

.335

.096

1

.008

.070

.615

*

.025

.474

.577

.577

.474

.000

.410

.622

.622

.005

.003

Total

.041

.175

Sig. (2-tailed)

KB11

.005

.000

**

KB10

.000

.002

.518

KB9

.268

Sig. (2-tailed)

Pearson Correlation

KB8 *

.518

.254

N KB6

KB6

Pearson Correlation

N KB5

KB5

.254

.765

**

KB4 **

1

Sig. (2-tailed) N

KB3

.477

.524

.480

.465

**

**

.710

.675

.567

.634

**

**

**

**

.000

101

N KB7

30

30

**

1

30

30

30

30

*

.312

.202

.000

.032

.094

.284

.000

30

30

30

30

30

30

**

1

.418

*

.185

.432

.021

.328

.017

.000

30

30

30

30

30

*

1

.381

.246

.274

.296

Sig. (2-tailed)

.034

.334

.190

.142

.112

.008

30

30

30

30

30

30

Pearson Correlation

.268

.332

.197

.452

*

.266

Sig. (2-tailed)

.153

.073

.296

.012

.015

.155

.000

30

30

30

30

30

30

30

Pearson Correlation

.284

.238

.209

.068

.245

.282

.393

Sig. (2-tailed)

.129

.205

.267

.719

.192

.131

.032

.021

30

30

30

30

30

30

30

30

**

.352

.275

.017

.024

**

.312

.185

.381

.001

.056

.141

.928

.898

.003

.094

.328

.038

30

30

30

30

30

30

30

30

30

Pearson Correlation

.046

.158

.356

**

.163

.202

.432

Sig. (2-tailed)

.810

.406

.054

.007

.010

.390

.284

30

30

30

30

30

30

30

Pearson Correlation

N

N Total

30

.183

Sig. (2-tailed)

KB11

30

*

N KB10

30

.388

N KB9

30

Pearson Correlation

N KB8

30

Pearson Correlation Sig. (2-tailed)

.568

.689

**

.000

.730

**

.000

.710

**

.000

.480

.675

*

**

**

.000

.439

.465

.567

**

.001

.477

.524

.634

**

.000

.601

.602

*

**

.000

.601

**

.418

.393

*

.520

*

**

30 .602

.662

.574

**

**

**

.038

.003

.001

30

30

30

30

*

1

.083

.529

**

.662

.003

30

30

30

**

.083

1

.017

.003

.662

30

30

30

.662

*

**

.000

.520

.574

**

.001

.529

**

.003

.566

**

.001 30

30

**

1

.566

.001

102

N

30

30

30

30

30

30

30

30

30

30

30

30

**. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed).

Persepsi Kemudahan Penggunaan Correlations KM1 KM1

KM2

KM6

KM7

.326

.382

.614

.364

.014

.078

.037

.032

.000

30

30

30

30

30

30

30

Pearson Correlation

.096

1

**

.131

.091

.035

Sig. (2-tailed)

.614

.001

.491

.634

30

30

30

**

1

30

Pearson Correlation

.172

Sig. (2-tailed)

.364

.001

30

30

N

.555

.047

.222

.000

30

30

30

30

30

.260

.143

.357

.224

.399

.854

.166

.452

.053

.234

.029

.007

30

30

30

30

30

30

30

30

*

.236

.452

*

.077

.421

.005

.017

.210

.012

.687

.020

.023

.001

.000

30

30

30

30

30

30

30

30

30

30

**

1

**

.256

.381

*

.000

.442

.003

.001

.172

.038

1.000

.015

.037

.000

30

30

30

30

30

30

30

30

.555

Pearson Correlation

.444

*

.131

Sig. (2-tailed)

.014

.491

.005

30

30

30

N

Total

.008

.495

.495

**

30

.433

.522

**

.588

.478

**

KM11 .230

.598

**

KM10 *

.392

*

KM9

*

1

*

KM8

.444

N

KM4

KM5

.172

N

KM3

KM4

.096


KM2

KM3

*

.366

.414

*

*

.560

*

**

.382

*

.641

.483

.704

.685

**

**

**

**

103

KM5

.091

.433

Sig. (2-tailed)

.078

.634

.017

.003

30

30

30

30

.264

.001

.174

.067

.552

.010

.158

.000

30

30

30

30

30

30

30

30

**

1

.222

.393

*

.098

.093

-.058

.239

.031

.605

.623

.763

.002

30

30

30

30

30

*

.281

Sig. (2-tailed)

.037

.854

.210

.001

.001

30

30

30

30

30

30

30 1

.593

Pearson Correlation

.392

*

.260

.452

*

.256

.255

.222

Sig. (2-tailed)

.032

.166

.012

.172

.174

.239

30

30

30

30

30

30

**

.143

.077

.381

*

.339

.393

.000

.452

.687

.038

.067

.031

.000

30

30

30

30

30

30

30

**

.357

.421

*

.000

.113

.098

.008

.053

.020

1.000

.552

.605

.000

.003

30

30

30

30

30

30

30

30

**

.093

.437

*

Pearson Correlation


.598

.478

.635

**

30

30

30

30

30

30

**

1

**

.359

.017

.003

.052

.930

.000

30

30

30

30

30

**

1

.295

.267

.113

.153

.001

30

30

30

30

.359

.295

1

.697

.635

**

.520

.520

.234

.023

.015

.010

.623

.016

.052

.113

30

30

30

30

30

30

30

30

30

Pearson Correlation

.230

.399

*

.264

-.058

.281

.017

.267

Sig. (2-tailed)

.222

.029

.037

.158

.763

.133

.930

.153

.001

**

.000

.047

.382

.691

**

.133

Sig. (2-tailed)

**

.534

**

.016

.414

.560

.437

.645

.000

.224

.465

.465

.000

*

.442

*

**

.366

*

*

*

.697

Pearson Correlation

N KM11

**

.236

N

KM10

.113

.035

Sig. (2-tailed)

KM9

.339

*

N KM8

.255

.593

.382

.588

**

**

1

Pearson Correlation

N KM7

.522

**

.326

N KM6

*

Pearson Correlation

.737

**

.639

.590

.694

**

**

**

.000

.000

30

30

30

**

1

.737

.000

.597

**

.001

104

N Total


30 .641

**

30 .483

**

30 .704

30

**

.685

30

**

.645

**

30 .534

30

**

.691

30

**

.639

30

**

.590

30

**

.694

**

30

30

**

1

.597

.000

.007

.000

.000

.000

.002

.000

.000

.001

.000

.001

30

30

30

30

30

30

30

30

30

30

30

KP6

KP7

N

30

*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).

Kepuasan Pengguna Correlations KP1 KP1

Pearson Correlation

KP2

KP2

KP3

KP8

KP9

.347

.117

.168

.237

.377

.014

.450

.060

.538

.376

.207

30

30

30

30

30

30

*

1

*

.078

.001

.034

30

30

**

1

.444

Sig. (2-tailed)

.014 30

.444

Pearson Correlation

.143

Sig. (2-tailed)

.450

.001

30

30

N

KP5

.143

Pearson Correlation

N

KP4

*

1

Sig. (2-tailed) N

KP3

.559

.559

**

30

Total

**

.287

.040

.007

.124

.001

30

30

30

30

30

.255

.259

.435

**

.246

.683

.174

.166

.016

.002

.190

.000

30

30

30

30

30

30

30

30

**

.291

.362

*

.307

.079

.410

.002

.119

.049

.098

.678

.024

.004

.000

30

30

30

30

30

30

30

30

.388

.550

*

KP10

*

.486

.537

*

.513

**

.557

.656

.649

**

**

**

105

KP4

KP6

Sig. (2-tailed)

.060

.034

.002

30

30

30

Pearson Correlation

.117

.078

.291

Sig. (2-tailed)

.538

.683

.119

.003

30

30

30

30

Pearson Correlation

.168

.255

.362

Sig. (2-tailed)

.376

.174

.049

.000

.001

30

30

30

30

30

Pearson Correlation

.237

.259

.307

.412

*

Sig. (2-tailed)

.207

.166

.098

30

30

N KP7

N KP8

**

.412

*

**

.816

**

.092

.007

.000

30

30

30

30

30

30

30

30

**

1

**

.182

.383

*

-.100

.049

.001

.335

.036

.598

.796

.006

30

30

30

30

30

30

30

**

1

.295

.453

*

.138

.382

.114

.012

.467

.037

.000

30

30

30

30

30

30

.182

.295

1

.024

.335

.114

30

30

30

30

*

.079

.420

*

.531

.778

**

*

.559

*

*

**

**

30

30

30

**

1

.380

*

.219

.038

.244

.000

30

30

30

30

*

1

30

30

30

30

*

.313

-.100

.138

.388

.638

*

.380

.007

.002

.024

.092

.598

.467

.034

.038

30

30

30

30

30

30

30

30

Pearson Correlation

.287

.246

**

.049

.382

*

.219

Sig. (2-tailed)

.124

.190

.007

.796

.037

.042

.244

.004

.618

30

30

*

*

30

30

.482

.373

.000

30

**

*

**

.042

.000

.513

.388

.698

**

.034

.012

.410

.453

.638

*

.489

.000

.036

**

.383

.559

.021

N

.482

.021

.678

.537

.313

.024

.016

**

*

.000

.040

.486

.420

.003

Sig. (2-tailed)

Sig. (2-tailed)

KP10

.778

.377

Pearson Correlation

.435

.531

Pearson Correlation

N KP9

*

1

**

.388

N

.550

**

.347

N KP5

*

Pearson Correlation

.373

.634

**

.682

.641

**

**

.000

.000

30

30

30

**

1

.634

.000

.638

**

.000

106

N Total


30 .557

**

30 .656

**

30 .649

**

30 .816

**

30 .489

**

30 .698

**

30 .618

**

30 .682

**

30 .641

**

30

30

**

1

.638

.001

.000

.000

.000

.006

.000

.000

.000

.000

.000

30

30

30

30

30

30

30

30

30

30

*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).

30

107

Lampiran 5 : Hasil Uji Reliabilitas Instrumen Penggunaan e-Filing

Case Processing Summary N Cases

Valid a

Excluded Total

% 30

100.0

0

.0

30

100.0

a. Listwise deletion based on all variables in the procedure.

Reliability Statistics Cronbach's Alpha

N of Items .850

4

108

Persepsi Kebermanfaatan Case Processing Summary N Cases

Valid a

Excluded Total

% 30

100.0

0

.0

30

100.0



N of Items .755

12

Persepsi Kemudahan Penggunaan Case Processing Summary N Cases

Valid a

Excluded Total

% 30

100.0

0

.0

30

100.0



N of Items .754

12

109

Kepuasan Pengguna

Case Processing Summary N Cases

Valid a

Excluded Total

% 30

100.0

0

.0

30

100.0



N of Items .759

11

110

Lampiran 6 : Tabulasi Hasil Penggunaan e-Filing Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

P1 5 4 4 3 4 3 5 4 4 4 5 3 4 5 4 5 4 4 3 3 2 4 3 4 5 5 4 2 4 2 4 3 4

P2 4 4 3 3 2 2 3 2 4 3 3 4 4 5 4 3 3 3 3 4 3 4 4 4 4 5 5 4 4 3 3 4 4

P3 4 5 3 3 4 3 5 3 4 4 4 4 5 5 3 4 4 5 5 5 4 3 3 3 4 3 5 4 4 3 4 3 3

Total 13 13 10 9 10 8 13 9 12 11 12 11 13 15 11 12 11 12 11 12 9 11 10 11 13 13 14 10 12 8 11 10 11

111

34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71

4 1 3 4 4 2 2 2 3 3 3 3 4 4 1 3 4 4 2 2 2 3 3 3 3 3 3 2 4 4 4 3 4 5 5 5 4 4

3 3 4 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 4 5 4 3 4 4 3 4 4 3

3 1 2 5 4 2 2 2 4 3 4 3 3 3 1 2 5 4 2 2 2 4 3 4 3 2 3 2 4 5 4 4 4 5 5 4 4 4

10 5 9 13 12 8 9 8 11 9 10 9 11 10 6 10 14 13 8 8 8 11 10 11 10 9 9 9 12 14 12 10 12 14 13 13 12 11

112

72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99

3 3 2 5 4 4 5 4 4 3 4 3 5 4 4 4 4 3 3 3 3 5 3 3 4 5 3 5

5 3 4 4 4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4

3 4 4 5 5 3 4 3 5 3 3 5 4 4 4 4 4 4 3 4 2 4 3 4 5 3 4 4

11 10 10 14 13 10 13 12 12 9 10 13 13 12 11 12 12 10 10 12 10 13 10 11 13 13 11 13

113

Persepsi Kebermanfaatan Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

KB1 4 5 5 4 4 4 4 5 4 4 4 4 3 3 2 2 3 2 4 3 3 3 3 5 4 4 3 4 4 3 4 3 3 2 2

KB2 KB3 KB4 4 4 3 3 4 4 4 4 4 3 3 3 3 3 4 3 3 4 5 3 4 4 3 3 4 3 4 4 2 4 4 5 4 4 4 4 4 4 3 4 5 5 5 4 4 4 4 4 4 3 3 3 4 4 3 3 2 4 5 4 3 4 4 4 4 4 5 4 4 4 5 5 3 3 4 3 4 4 5 5 4 5 4 4 5 5 4 4 2 4 4 5 4 4 5 3 4 5 4 4 4 4 4 3 4

KB5 3 4 4 4 4 3 4 3 4 4 5 5 3 4 5 3 3 4 3 5 3 4 4 4 4 5 5 3 4 4 4 4 4 3 4

KB6 4 4 4 3 3 3 5 4 4 4 3 4 4 4 5 3 4 3 3 4 3 4 4 4 3 4 4 4 5 4 3 5 4 3 4

KB7 KB8 4 4 3 4 3 3 3 2 4 4 4 4 5 5 3 2 3 4 3 4 3 5 4 3 4 4 5 4 4 4 3 4 3 2 3 4 3 2 4 4 3 2 4 4 4 5 4 5 4 4 5 4 5 4 4 4 4 4 3 4 3 4 4 5 4 4 3 4 3 4

KB9 4 4 4 4 3 4 4 4 4 4 4 3 4 5 4 4 4 4 3 5 3 4 4 4 3 5 5 5 4 4 4 4 5 3 4

KB10 KB11 Total 3 4 41 4 4 43 5 4 44 4 4 37 4 4 40 4 5 41 4 4 47 3 3 37 3 4 41 4 4 41 3 3 43 3 3 41 3 2 38 3 4 46 3 3 43 3 3 37 3 3 35 3 3 37 4 4 34 4 4 46 4 4 36 4 4 43 4 4 45 3 4 47 3 4 39 4 4 46 4 3 47 5 4 46 3 3 45 4 4 40 3 3 41 3 2 42 3 4 44 3 3 36 3 3 38

114

36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73

3 2 4 3 3 4 4 5 4 3 3 3 3 4 3 4 4 3 4 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4

5 4 4 4 5 5 4 3 4 3 5 3 4 5 4 4 4 4 4 5 4 5 3 5 3 4 5 5 4 3 5 4 4 4 4 4 5 4

5 5 4 5 3 4 4 3 5 4 5 4 4 5 4 4 5 5 5 5 4 4 3 4 4 5 4 4 5 4 4 5 5 4 4 4 4 5

5 3 3 4 4 4 4 2 4 4 4 3 4 4 5 3 5 3 4 4 4 4 4 4 4 5 4 4 3 4 4 5 4 4 3 4 4 4

4 4 3 4 4 3 4 3 5 4 4 4 3 4 4 4 3 3 5 4 4 4 3 3 4 4 5 5 4 3 4 4 5 5 3 3 4 4

4 3 4 4 5 3 4 3 3 4 4 4 3 4 5 4 4 5 4 5 4 4 3 4 3 4 5 4 4 3 4 4 3 4 4 3 4 3

4 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 4 5 4 3 4 4 3 4 4 3 5 3

5 5 4 4 5 5 4 2 5 4 3 3 2 4 5 4 4 5 4 4 4 4 4 4 4 4 4 4 5 2 5 5 5 3 4 4 4 4

5 4 4 5 4 4 4 3 4 4 4 4 4 5 4 3 4 3 5 4 4 4 4 5 4 5 4 5 4 3 4 4 4 3 4 3 5 4

3 3 4 4 4 5 3 4 4 4 4 4 3 4 3 4 5 4 4 4 3 4 3 4 4 3 4 3 3 4 3 4 5 3 3 4 4 3

3 3 4 4 3 4 3 4 4 3 4 4 4 4 3 4 4 4 4 5 3 4 4 5 4 4 3 3 4 4 4 4 4 4 4 4 4 4

46 40 42 45 45 45 42 35 45 40 44 39 38 48 45 43 46 43 47 48 42 45 40 46 41 46 45 45 44 36 45 48 47 43 41 40 47 42

115

74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99

3 5 4 5 4 3 4 4 3 4 4 3 5 3 4 4 4 4 4 4 4 4 4 4 3 5

4 5 4 3 3 5 4 4 4 4 4 4 4 4 4 3 4 5 4 3 4 5 4 5 4 4

5 4 4 3 3 3 3 3 2 4 5 5 5 4 4 4 4 5 4 3 4 4 5 5 5 5

3 4 4 2 4 4 3 4 4 3 5 3 4 4 3 3 4 4 5 4 4 4 5 4 5 3

4 3 4 3 3 4 3 4 4 4 3 3 5 5 3 4 3 4 4 4 4 4 5 4 3 3

5 3 4 3 3 5 4 4 4 4 4 5 3 4 4 4 3 4 5 3 4 4 4 4 4 5

4 4 4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4

5 5 4 2 4 5 2 4 4 4 4 5 5 3 4 3 2 4 5 4 4 4 4 3 4 5

4 4 4 3 4 4 4 4 4 3 4 3 4 3 4 4 4 5 4 3 4 4 4 4 4 3

4 4 4 4 4 3 5 4 4 5 3 4 4 3 4 4 3 4 4 4 4 4 4 3 4 4

4 4 4 4 3 3 4 4 3 4 3 3 5 3 4 5 4 4 4 4 4 5 3 4 4 4

45 45 44 35 39 44 39 42 39 44 43 42 47 40 42 41 39 48 48 40 44 46 46 45 44 45

116

Persepsi Kemudahan Penggunaan Responden KM1 KM2 KM3 KM4 KM5 KM6 KM7 KM8 KM9 KM10 KM11 1 2 5 4 4 5 5 4 4 4 3 3 2 2 4 4 4 3 4 4 5 4 3 3 3 3 4 3 3 3 4 3 3 4 3 3 4 2 3 4 4 4 3 3 3 4 3 3 5 4 3 3 2 3 4 2 4 3 4 4 6 3 4 5 4 5 3 2 3 5 4 4 7 3 3 4 4 3 5 3 5 3 4 4 8 3 4 4 4 4 4 2 3 4 4 4 9 3 5 4 4 4 4 4 4 4 4 4 10 5 4 5 5 4 4 3 4 4 3 4 11 4 3 3 4 4 5 3 4 3 3 4 12 4 3 4 4 5 3 4 4 5 4 4 13 3 5 5 4 5 4 4 5 5 4 3 14 4 5 4 4 3 5 5 5 5 5 4 15 4 5 5 4 4 4 4 3 4 3 3 16 3 4 2 4 4 5 3 4 4 4 4 17 4 4 5 4 4 4 3 4 4 3 3 18 3 4 5 3 4 4 3 5 4 3 2 19 3 4 5 4 4 3 3 5 5 3 4 20 2 4 4 4 3 3 4 5 3 3 3 21 2 4 3 4 4 2 3 4 4 3 3 22 3 5 5 5 4 4 4 3 5 3 3 23 2 4 5 3 4 3 4 3 4 3 3 24 4 4 4 3 3 4 4 3 4 4 4 25 3 4 5 4 4 5 4 4 5 4 4 26 3 5 3 4 4 5 5 3 4 4 3 27 4 5 4 4 3 4 5 5 4 5 4 28 4 4 4 4 4 2 4 4 4 3 3 29 5 3 3 2 3 4 4 4 3 4 4 30 4 4 5 4 5 2 3 3 4 4 4 31 3 3 4 4 4 4 3 4 4 4 3 32 3 5 5 4 4 3 4 3 4 4 4 33 4 4 4 3 3 4 4 3 4 3 4 34 5 3 4 4 4 4 3 3 4 4 4 35 5 4 4 4 4 1 3 1 4 5 4

Total 43 40 36 36 36 42 41 40 44 45 40 44 47 49 43 41 42 40 43 38 36 44 38 41 46 43 47 40 39 42 40 43 40 42 39

117

36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73

4 4 4 4 5 4 4 4 4 3 3 2 2 3 2 4 3 3 3 3 4 4 4 4 3 5 4 5 4 3 4 4 3 4 4 3 5 3

3 3 3 5 4 4 4 4 4 4 4 5 4 4 3 3 4 3 4 5 4 4 5 4 4 5 4 3 3 5 4 4 4 4 4 4 4 4

3 3 3 3 3 3 2 5 4 4 5 4 4 3 4 3 5 4 4 4 4 4 4 5 5 4 4 3 3 3 3 3 2 4 5 5 5 4

3 4 4 4 3 4 4 4 4 3 5 4 4 3 4 2 4 4 4 4 3 4 4 4 3 4 4 2 4 4 3 4 4 3 5 3 4 4

4 4 3 4 3 4 4 5 5 3 4 5 3 3 4 3 5 3 4 4 3 3 4 4 4 3 4 3 3 4 3 4 4 4 3 3 5 5

3 4 4 2 2 2 3 3 3 3 4 4 1 3 4 4 2 2 2 3 3 3 3 3 3 2 4 4 4 3 4 5 5 5 4 4 3 3

4 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 4 5 4 3 4 4 3 4 4 3 5 3

2 5 4 2 2 2 4 3 4 3 3 3 1 2 5 4 2 2 2 4 3 4 3 2 3 2 4 5 4 4 4 5 5 4 4 4 3 4

4 3 4 4 4 4 4 4 3 4 5 4 4 4 4 3 5 3 4 4 4 3 5 4 4 4 4 3 4 4 4 4 4 3 4 3 4 3

4 4 4 4 3 3 4 3 3 3 3 3 3 3 3 4 4 4 4 4 3 4 4 3 4 4 4 4 4 3 5 4 4 5 3 4 4 3

4 4 5 4 3 4 4 3 3 2 4 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 3 3 4 4 3 4 3 3 5 3

38 42 42 40 37 38 41 41 40 35 44 40 33 36 41 39 42 36 39 43 39 41 44 41 40 42 44 41 40 39 42 45 41 44 43 39 47 39

118

74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99

4 4 4 4 4 4 4 4 4 4 4 5 3 4 4 4 3 4 5 3 4 4 4 4 4 5

4 3 4 5 4 3 4 5 4 4 4 4 4 4 4 3 4 5 4 3 4 5 4 5 4 4

4 4 4 5 4 3 4 4 2 4 5 5 5 4 4 4 4 5 4 3 4 4 5 5 5 5

3 3 4 4 5 4 4 4 4 3 5 3 4 4 3 3 4 4 5 4 4 4 5 4 5 3

3 4 3 4 4 4 4 4 4 4 3 3 5 5 3 4 3 4 4 4 4 4 5 4 3 3

2 5 4 4 5 4 4 3 4 3 5 4 4 4 4 3 3 3 3 5 3 3 4 5 3 5

4 4 4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4

4 5 5 3 4 3 5 3 3 5 4 4 4 4 4 4 3 4 2 4 3 4 5 3 4 4

4 4 4 5 4 3 4 4 4 3 4 3 4 3 4 4 4 5 4 3 4 4 4 4 4 3

4 4 3 4 4 4 4 4 4 3 3 4 4 5 3 4 3 4 5 4 4 4 4 3 3 4

4 5 4 4 4 4 4 5 4 4 4 4 3 4 3 4 4 4 4 4 4 5 4 3 4 4

40 45 43 45 46 41 44 43 40 42 45 43 43 45 40 40 39 47 45 41 42 45 48 45 43 44

119

Kepuasan Pengguna Responden 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35

KP1 4 5 5 5 4 4 4 4 3 3 2 2 3 2 4 4 3 4 3 5 4 4 4 5 3 4 5 4 5 2 5 5 5 4 3

KP2 3 3 2 4 4 4 4 4 4 4 5 4 4 3 4 4 3 4 2 4 4 4 4 5 4 4 4 4 4 4 4 3 4 4 4

KP3 4 3 4 3 3 2 5 4 4 5 4 4 3 4 5 3 3 4 3 5 3 4 4 4 4 5 5 3 4 4 4 4 4 3 4

KP4 4 5 5 3 4 4 4 4 3 5 4 4 3 4 5 3 4 3 3 4 3 4 4 4 3 4 4 4 5 4 3 5 4 3 4

KP5 4 3 4 3 4 4 5 5 3 4 5 3 3 4 4 3 3 3 3 4 3 4 4 4 4 5 5 4 4 3 3 4 4 3 3

KP6 5 4 4 3 4 3 5 4 4 4 5 3 4 5 4 5 4 4 3 3 2 4 3 4 5 5 4 2 4 2 4 3 4 4 1

KP7 4 4 3 3 2 2 3 2 4 3 3 4 4 5 4 3 3 3 3 4 3 4 4 4 4 5 5 4 4 3 3 4 4 3 3

KP8 4 3 3 3 4 4 5 3 3 3 3 4 4 5 4 3 3 3 3 4 3 4 4 4 4 5 5 4 4 3 3 4 4 3 3

KP9 4 4 3 2 4 4 5 2 4 4 5 3 4 4 4 4 2 4 2 4 2 4 5 5 4 4 4 4 4 4 4 5 4 4 4

KP10 4 4 4 4 3 4 4 4 4 4 4 3 4 5 4 4 4 4 3 5 3 4 4 4 3 5 5 5 4 4 4 4 5 3 4

Total 40 38 37 33 36 35 44 36 36 39 40 34 36 41 42 36 32 36 28 42 30 40 40 43 38 46 46 38 42 33 37 41 42 34 33

120

36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73

5 5 4 5 3 4 4 3 5 4 3 4 5 3 4 4 3 5 4 3 3 3 4 3 4 4 3 4 4 4 4 5 4 4 3 4 4 3

5 3 3 4 4 4 4 2 4 4 3 3 4 4 4 4 2 4 4 3 3 2 4 5 4 4 5 4 4 4 4 4 4 4 4 4 4 4

4 4 3 4 4 3 4 3 5 4 5 3 4 4 3 4 3 5 4 5 3 4 5 4 4 4 4 4 5 4 5 3 5 3 4 4 3 3

4 3 4 4 5 3 4 3 3 4 3 4 4 5 3 4 3 3 4 3 3 3 4 3 4 4 3 4 4 4 4 5 4 4 3 5 3 4

4 4 4 4 5 4 4 3 3 3 5 4 4 5 4 4 3 3 3 5 3 4 5 4 4 4 4 4 5 4 5 3 5 3 4 3 2 5

3 4 4 2 2 2 3 3 3 3 4 4 2 2 2 3 3 3 3 4 4 1 3 4 4 2 2 2 3 3 3 3 3 3 2 3 4 4

4 4 4 4 5 4 4 3 3 3 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 3 4 4

4 4 4 4 5 4 4 3 3 3 4 4 4 5 4 4 3 3 3 4 3 4 5 5 5 4 4 4 4 4 4 4 4 3 5 4 5 5

5 5 4 4 5 5 4 2 5 4 3 4 4 5 5 4 2 5 4 3 3 2 4 5 4 4 5 4 4 4 4 4 4 4 4 4 4 4

5 4 4 5 4 4 4 3 4 4 4 4 5 4 4 4 3 4 4 4 4 4 5 4 3 4 3 5 4 4 4 4 5 4 5 3 4 4

43 40 38 40 42 37 39 28 38 36 38 38 40 42 37 39 28 38 36 38 32 31 44 42 41 38 37 39 41 39 41 39 42 35 39 37 37 40

121

74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99

4 5 4 3 4 5 4 4 4 4 4 4 4 3 4 5 4 3 4 5 4 5 4 4 4 4

4 5 4 3 4 4 2 4 5 5 5 4 4 4 4 5 4 3 4 4 5 5 5 5 5 5

4 4 5 4 4 4 4 3 5 3 4 4 3 3 4 4 5 4 4 4 5 4 5 3 5 3

3 4 4 4 4 4 4 4 3 3 5 5 3 4 3 4 4 4 4 4 5 4 3 3 3 3

4 4 5 4 4 3 4 3 5 4 4 4 4 3 3 3 3 5 3 3 4 5 3 5 3 5

4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4 4 4

4 3 4 5 3 3 3 5 4 4 3 4 4 3 4 5 5 4 4 4 4 5 4 4 4 4

4 2 4 5 2 4 4 4 4 5 5 3 4 3 2 4 5 4 4 4 4 3 4 5 4 3

4 3 4 4 4 4 4 3 4 3 4 3 4 4 4 5 4 3 4 4 4 4 4 3 3 4

4 4 4 3 5 4 4 5 3 4 4 3 4 4 3 4 4 4 4 4 4 3 4 4 4 4

39 37 42 40 37 38 36 40 41 39 41 38 38 34 35 44 43 38 39 40 43 43 40 40 39 39

122

Lampiran 7 : Uji Normalitas

One-Sample Kolmogorov-Smirnov Test P N Normal Parameters

a

Most Extreme Differences

Kolmogorov-Smirnov Z Asymp. Sig. (2-tailed) a. Test distribution is Normal.

KB

KM

KP

99

99

99

99

Mean

10.98

42.55

41.54

38.34

Std. Deviation

1.857

3.538

3.058

3.643

Absolute

.123

.130

.086

.119

Positive

.105

.062

.076

.062

Negative

-.123

-.130

-.086

-.119

1.222

1.292

.852

1.184

.101

.071

.463

.121

123

Lampiran 8 : Uji Linieritas Linieritas Variabel Penggunaan e-Filing dengan Persepsi Kebermanfaatan

ANOVA Table Mean Sum of Squares P * KB

Between

df

Square

F

Sig.

(Combined)

49.534

14

3.538

1.030

.432

Linearity

18.123

1

18.123

5.278

.024

31.412

13

2.416

.704

.755

Within Groups

288.425

84

3.434

Total

337.960

98

Groups

Deviation from Linearity

Linieritas Variabel Penggunaan e-Filing dengan Persepsi Kemudahan

ANOVA Table Mean Sum of Squares P * KM Between

df

Square

F

Sig.

(Combined)

134.921

15

8.995

3.677

.000

Linearity

106.246

1

106.246

43.432

.000

28.675

14

2.048

.837

.627

Within Groups

203.039

83

2.446

Total

337.960

98

Groups


124

Linieritas Variabel Penggunaan e-Filing dengan Kepuasan Pengguna

ANOVA Table Mean Sum of Squares P * KP

Between

df

Square

F

Sig.

(Combined)

83.086

16

5.193

1.671

.069

Linearity

21.883

1

21.883

7.040

.010

61.203

15

4.080

1.313

.214

Within Groups

254.873

82

3.108

Total

337.960

98

Groups


125

Lampiran 9 : Uji Multikolinieritas dan Uji Heteroskedastisitas Uji Multikolinieritas Coefficients

a

Collinearity Statistics Model Tolerance

VIF

(Constant) 1

KB

.772

1.295

KM

.973

1.027

KP

.789

1.268

a. Dependent Variable: P

Uji Heteroskedastisitas

126

Lampiran 10 : Hasil Uji Hipotesis Pengaruh variabel Persepsi Kebermanfaatan terhadap Penggunaan e-Filing

Model Summary

Model

R

1

.232

Adjusted R

Std. Error of the

Square

Estimate

R Square a

.054

.044

1.816

a. Predictors: (Constant), KB

Coefficients

a

Standardized Unstandardized Coefficients Model 1

B (Constant) KB


Std. Error 5.808

2.213

.122

.052

Coefficients Beta

t

.232

Sig.

2.624

.010

2.344

.021

127

Pengaruh variabel Persepsi Kemudahan terhadap Penggunaan e-Filing

Model Summary

Model

R

1

.561

Adjusted R

Std. Error of the

Square

Estimate

R Square a

.314

.307

1.546

a. Predictors: (Constant), KM

Coefficients

a


B (Constant) KM


Std. Error -3.161

2.126

.340

.051

Coefficients Beta

t

.561

Sig.

-1.487

.140

6.669

.000

128

Pengaruh variabel Kepuasan Pengguna terhadap Penggunaan e-Filing

Model Summary

Model

R

1

.254

Adjusted R

Std. Error of the

Square

Estimate

R Square a

.065

.055

1.805

a. Predictors: (Constant), KP

Coefficients

a


B (Constant) KP


Std. Error 6.006

1.928

.130

.050

Coefficients Beta

t

.254

Sig.

3.115

.002

2.591

.011

129

Pengaruh

variabel

Persepsi

Kebermanfaatan,

Persepsi

Kemudahan

Penggunaan dan Kepuasan Pengguna terhadap Penggunaan e-Filing Model Summary

Model

R

1

.601

Adjusted R

Std. Error of the

Square

Estimate

R Square a

.362

.342

1.507

a. Predictors: (Constant), KP, KM, KB

b

ANOVA Model 1

Sum of Squares

df

Mean Square

Regression

122.265

3

40.755

Residual

215.694

95

2.270

Total

337.960

98

F

Sig.

17.950

.000

a

a. Predictors: (Constant), KP, KM, KB b. Dependent Variable: P

Coefficients

a


B (Constant)

Std. Error -7.497

2.704

KB

.031

.049

KM

.326

KP

.095


Coefficients Beta

t

Sig.

-2.772

.007

.059

.627

.532

.050

.537

6.460

.000

.047

.186

2.014

.047

130

Lampiran 11 : Sumbangan Relatif dan Sumbangan Efektif Diketahui : Hasil Regresi Berganda

α1

= 0,031

∑X1.Y

= 46.396

α1 x ∑X1.Y = 1438,28 Rsquare

= 0,362

α2

= 0,326

∑X2.Y

= 45.461

α2 x ∑X2.Y = 14.820,29

α3

= 0,095

∑X3.Y

= 41.848

α3 x ∑X3.Y = 3.975,56

131

Maka diperoleh hasil sebagai berikut : JKreg = (0,031)(46396)+(0,326)(45461)+(0,095)(41848) =1438,28+14820,29+3975,56 = 20234,12 Setelah JKreg diketahui maka sumbangan relatif dan sumbangan efektif dapat dihitung. Perhitungannya adalah sebagai berikut : 1. Sumbangan Relatif (SR%)

a. Untuk variabel Persepsi Kebermanfaatan SR% = 1438,28/20234,12 x 100% = 0,071 = 7,1% b. Untuk variabel Persepsi Kemudahan Penggunaan SR% = 14820,29/20234,12 x 100% = 0,73 = 73% c. Untuk variabel Kepuasan Pengguna SR% = 3975,56/20234,12 x 100% = 0,20 = 20%

132

2. Sumbangan Efektif (SE%)

a. Untuk variabel Persepsi Kebermanfaatan SE% = 0,071 x 0,362 = 0,026 = 2,6% b. Untuk variabel Persepsi Kemudahan Penggunaan SE% = 0,73 x 0,362 = 0,27 = 27% c. Untuk variabel Kepuasan Pengguna SE% = 0,20 x 0,362 = 0,071 = 7,1%