Agenda w What is a Balanced Scorecard w Types of measures w Where to use a Balanced Scorecard w 9 Steps to Developing a Balanced Scorecard w Putting some of the steps into action
Develop a mission statement Develop performance indicators Establish current performance levels Establish goals Establish small goals Establish lower performance levels Assign weights Develop plan for improvement Lead for improvement
Step 2 Performance Indexing w What is Performance Indexing? n n n n n n n n
A measurement tool that can be developed by staff Measures the interests of all stakeholders Measures services to the customer Can measure a variety of performance indicators together Is an excellent diagnostic tool Can be used to communicate change Promotes continuous improvement Can measure the future as well as the past