generation of public administration. Public Admin ...... equalized pattern from Generation X through the ...... and popularized by the author Douglas Coupland.
Active Citizen Participation in E-Government: A Global Perspective Aroon Manoharan Kent State University, USA
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Marc Holzer Rutgers University-Campus at Newark, USA
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Copyright © 2012 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark.
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Library of Congress CataloginginPublication Data
Active citizen participation in egovernment: a global perspective / Aroon Manoharan and Marc Holzer, editors. p. cm. Includes bibliographical references and index. Summary: “This book focuses on the issues and challenges involving adoption and implementation of online civic engagement initiatives globally and will serve as a valuable guide to governments in their efforts to enable active citizen participation”Provided by publisher. ISBN 9781466601161 (hardcover) ISBN 9781466601178 (ebook) ISBN 9781466601185 (print & perpetual access) 1. Public administrationCitizen participationTechnological innovations. 2. Political participationTechnological innovations. 3. Internet in public administration. I. Manoharan, Aroon, 1979 II. Holzer, Marc. JF1525.A8A34 2012 323’.04202854678dc23 2011046465
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British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previouslyunpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher.
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Editorial Advisory Board
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AriVeikko Anttiroiko, University of Tampere, Finland Daniel Bromberg, Western Carolina University, USA Donald J. Calista, Marist College, USA Tony J. Carrizales, Marist College, USA YuChe Chen, Northern Illinois University, USA Amit Das, Qatar University, Qatar Kelvin Joseph Bwalya, University of Botswana, Botswana ChanGon Kim, Seoul Metropolitan Government, South Korea Patrick Kim Cheng Low, University of South Australia, Australia & Universiti Brunei Darussalam, Brunei SeungYong Rho, Seoul Women’s University, South Korea Alan R. Shark, Public Technology Institute, USA & Rutgers University, USA Genie Stowers, San Francisco State University, USA Hua Xu, Auburn University Montgomery, USA Kaifeng Yang, Florida State University, USA Wenxuan Yu, Nanyang Technological University, Singapore
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Table of Contents
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Preface ................................................................................................................................................. xiv Chapter 1 !"#$%&'()*%'+,")-$)./%#"+0%-$)./1*$%+2*%3*%'+4*15+6##$(%1/7*8*19: Reporting and Internal Management ...................................................................................................... 1 Étienne Charbonneau, École Nationale D’administration Publique, Canada Younhee Kim, East Carolina University, USA
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Chapter 2 EGov and Transparency in NJ Counties: Providing Information to Citizens ...................................... 20 Deborah MohammedSpigner, NJ Common Cause, USA Daniel Bromberg, Western Carolina University, USA Marc Fudge, California State University, San Bernardino, USA Neil Coleman, President, New Jersey Taxpayers’ Association, USA Chapter 3 Transparency Issues in EGovernance and Civic Engagement ............................................................ 44 Sherri Greenberg, The University of Texas at Austin, USA Angela Newell, The University of Texas at Austin, USA
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Chapter 4 Measuring and Improving InformationBased Government Websites: A Suggested Framework ....................................................................................................................... 65 Laura Wesley, Industry Canada, Canada
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Chapter 5 Online Political Participation in the 2008 U.S. Presidential Election: Examining the Democratic Divide ........................................................................................................ 85 Taewoo Nam, University at Albany, State University of New York, United States Djoko Sigit Sayogo, University at Albany, State University of New York, United States Chapter 6 Power and Identity among Citizens in Networked Societies: Towards a Critical Study of Cultural EGovernance ......................................................................................................... 110 Jakob Svensson, Karlstad University, Sweden
Chapter 7 A Systems Theory Approach to Electronic Voting Complexity .......................................................... 129 Dimitrios Zissis, University of the Aegean, Syros, Greece Dimitrios Lekkas, University of the Aegean, Syros, Greece Argyris Arnellos, University of the Aegean, Syros, Greece
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Chapter 8 Educational and Democratic Potential of Digital Games in eGovernment ....................................... 153 Erkki Patokorpi, IAMSR, Åbo Akademi University, Finland Sami Leppimäki, IAMSR, Åbo Akademi University, Finland Franck Tétard, IAMSR, Åbo Akademi University, Finland
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Chapter 9 Managing Interactional Performance in EGovernment ..................................................................... 168 Françoise Simon, University of HauteAlsace, France
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Chapter 10 Social Networks, Civic Participation, and Young People: A Literature Review and Summary of the Educational Challenges ..................................................................................... 188 Sonia Lara, University of Navarra, Spain Concepción Naval, University of Navarra, Spain
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Chapter 11 Innovative Processes and Managerial Effectiveness of eProcurement in Healthcare ....................... 207 Ubaldo Comite, University of Calabria, Italy Chapter 12 European Public EProcurement: The Italian Experience .................................................................. 231 Pietro Previtali, University of Pavia, Italy
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Chapter 13 Civic Engagement and EGovernance in Gauteng: Grounds for universal Household Broadband Internet Service ................................................................................................................. 251 Lucienne Abrahams, LINK Centre, University of the Witwatersrand, South Africa Mark Burke, LINK Centre, University of the Witwatersrand, South Africa Lauri Elliott, Conceptualee, Inc., United States Warren Hero, Gauteng Provincial Government, South Africa
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Chapter 14 Implications of eGovernment in Botswana in the Realm of eParticipation: Case of Francistown ............................................................................................................................ 277 Vako Mbako, University of Botswana, Botswana Kelvin Joseph Bwalya, University of Johannesburg, Center of Knowledge & Information Management, South Africa Tanya Du Plessis, University of Johannesburg, Center of Knowledge
& Information Management, South Africa Chris Rensleigh, University of Johannesburg, Center of Knowledge & Information Management, South Africa Chapter 15 Impact of Internet Use on Civic Engagement in Chinese Rural Areas: A Preliminary Research ...................................................................................................................... 297 JianChuan Zhang, Northern Illinois University, USA Ying Qin, China Internet Network Information Center, China
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Chapter 16 Rural EGovernance through the “Panchayati Raj” Institutions in India: Prospects and Challenges .................................................................................................................... 315 Malathi Subramanian, Amity University, India
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Chapter 17 EEngaging India: EDemocracy Strategies for Empowerment and Civic Participation ................... 335 Kavita Karan, Southern Illinois University, USA
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Chapter 18 EGovernment Policy Implementation in Brunei: Lessons Learnt from Singapore ........................... 360 Mohammad Habibur Rahman, Universiti Brunei Darussalam, Brunei Patrick Kim Cheng Low, Universiti Brunei Darussalam, Brunei Mohammad Nabil Almunawar, Universiti Brunei Darussalam, Brunei Fadzliwati Mohiddin, Universiti Brunei Darussalam, Brunei SikLiong Ang, Universiti Brunei Darussalam, Brunei Chapter 19 Elucidating Online Structure for Democratic Legitimacy: Case of Local Government Online Structure in JavaIndonesia ..................................................................................................... 379 Djoko Sigit Sayogo, University at Albany, State University of New York, USA Taewoo Nam, University at Albany, State University of New York, USA
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Chapter 20 Citizen Participation through Municipal Websites: A Global Scorecard ............................................ 404 Alicia Schatteman, Northern Illinois University, USA Deborah MohammedSpigner, NJ Common Cause, USA George Poluse, Kent State University, USA Chapter 21 Stepwise EParticipation: Good Practice from the Regional Level in Europe ................................... 417 Francesco Molinari, University of Siena, Italy Mateja Kunstelj, University of Ljubljana, Slovenia !"#$%&'(&)&*&+,-./'01.+2*,.34'&5'!"#67"818/'97&+21.8
Chapter 22 Open Governance, Civic Engagement, and new Digital Media ......................................................... 439 EleniRevekka Staiou, University of Athens, Greece Dimitris Gouscos, University of Athens, Greece
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Chapter 23 Social Media Corporate Policies for Government Organizations: Lessons Learnt from the United Arab Emirates ........................................................................................................... 460 Salem Al Shair, Federal eGovernment, United Arab Emirates Ibrahim Elbadawi, Federal eGovernment, United Arab Emirates
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Chapter 24 TT Connect: The Gateway to Enhanced Service Delivery ................................................................. 477 Charlene M. L. Roach, The University of the West Indies, Trinidad & Tobago
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Chapter 25 A Glimmer of Hope in Mass Media in Liberal Democracy: istanbulrumazinligi.com ...................... 499 :.7)81';87#/'?87838,8*84'01.+2*,.34/'(#*-24
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Chapter 26 Debate on EDebate: Between Acceptance and Refusal ..................................................................... 512 EwaUniversité KrzatalaJaworskaParis, Chapter 27 Conceptualization of Trust in the eGovernment Context: A Qualitative Analysis ............................ 530 @.,
