Advanced Intraday Automation Platform THE VALUE

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Write Business Rules to Trigger Real-time Results. EMPLOYEE DEVELOPMENT AND PERFORMANCE. USE CASE: BOOST EMPLOYEE MORALE
Advanced Intraday Automation Platform Write Business Rules to Trigger Real-time Results

EMPLOYEE DEVELOPMENT AND PERFORMANCE USE CASE: BOOST EMPLOYEE MORALE

THE CHALLENGE Unrelenting call volume can create an extremely stressful situation for agents.

REWRITE THE RULES WITH INTRADAY AUTOMATION SAMPLE BUSINESS RULE

EMPLOYEE EXPERIENCE

THE VALUE 1-3%

Cost Reduction

4.5%

FCR Improvement

IMAGINE THE POSSIBILITIES

ESAT:

“Pizza is a nice light at the end of the tunnel.”

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