AIRPORTS COUNCIL INTERNATIONAL World Report - aci.aero

AIRPORTS COUNCIL INTERNATIONAL The Voice of the World’s Airports

World Report OCToBER 2013 INSIDE THIS ISSUE •

Message from Angela Gittens, Director General, ACI World

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ACI Releases its 2012 World Airport Traffic Report

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ACERT Version 2.0 Now Available

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4th ACI-DNA Assistance Programme Seminar

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The 2014 ACI Global Training Calendar is Coming Soon

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ACI Airport Leadership Workshop for Emerging Executives

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ICAO Aerodromes Panel Rescue and Fire Fighting Working Group

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ACI PaxFlash and FreightFlash Passenger Traffic Posts Moderate Gains of 2% for the Month of July

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Airport Service Quality (ASQ) Updates

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ACI Welcomes New World Business Partners

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Global Training Course Calendar

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Events Calendar

ACI World Report – October 2013

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Message from Angela Gittens Director General, ACI World Dear Colleagues: September proved to be a strong and successful end to the third quarter of the year and early October a strong start to the fourth quarter. Airports Council International represented the interests of its airport members at regional and international events in San Jose and Montreal. In Montreal we also forged an agreement on common industry projects with our sister organization, the International Air Transport Association (IATA). While in San Jose, California for the ACl-North America (ACI-NA) Annual Conference and Exhibition, I had the honour of recognizing the industry genius and leadership of my friend and mentor, Louis A. Turpen, as the 2013 recipient of ACI-NA’s most prestigious honour, the William E. Downes Award. A graduate of the United States Air Force Academy, Lou served as director of San Francisco International Airport from 1981 to 1995 and then led the privatization of Toronto’s Pearson Airport, where he served as CEO from 1995 to 2004. Lou is a fellow of the Royal Aeronautical Society and served on the ACI Pacific Region and World Governing Boards. He currently serves as president of the San Francisco Aeronautical Society. In January 2013, Lou was the first airport executive to be inducted as a Living Legend of Aviation by the Kitty Hawk Air Academy. ACI played a full part in the recently concluded ICAO Assembly that ran from 24 September to 4 October, where it was clear that our hard work and careful preparation over the previous years produced results. ACI Members and staff had contributed their expertise and engaged at the Air Navigation Conference in 2012, the High Level Conference on Security in 2012, the Air Transport Conference in 2013, and the preparatory symposia, to influence the policy recommendations that came out of those conclaves. The Assembly enthusiastically approved our proposals for Airport Collaborative Decision Making (A-CDM) and the need for consultation with airports when new Performance-Based Navigation routes were being developed. The Assembly also agreed to amend its policy Resolution on Security to encourage States to collaborate with industry, the first such official recognition of the positive contribution of industry to governmental security efforts. Last, and by no means least, the Assembly also agreed to develop a single

market-based measures scheme along the lines of that proposed through the Air Transport Action Group (ATAG) of which ACI is a founder member. We were also able to inform the Assembly about the considerable successes of Airport Carbon Accreditation and development of the Airport Carbon and Emissions Reporting Tool (ACERT). So now the cycle will start again, with the next Assembly to be held in Montreal in 2016. ACI will continue to engage at the early stages of ICAO policy development, participating in Panels, Working Groups, Symposia and Conferences as well as continuing communication and collaboration contact with the Secretariat and industry partners. Our collaboration with industry partners achieved a major milestone on 2 October when I signed a Memorandum of Understanding (MoU) on behalf of ACI with Tony Tyler, IATA’s Director General and CEO to enable ACI and IATA to begin work on civil aviation projects of shared interest. Our areas of cooperation will include sharing expertise and best practices, exchanging technical information, creating joint positions and recommendations and identifying revenue development opportunities. More to come as we develop work plans on specific activities such as technical specifications for data exchange, security screening capacity building and ground handling safety. These projects will benefit airports, airlines, our customers and the general public, making the industry safer, more efficient and more resilient. We look forward to a brighter future. It is gratifying when hard work pays off.

Angela Gittens


2 October: Signing of a Memorandum of Understanding between Airports Council International and the International Air Transport Association

Left to right: Roberto Kobeh González, President of the Council, ICAO; Angela Gittens, Director General, ACI; Tony Tyler, Director General and CEO, IATA; Raymond Benjamin, Secretary General, ICAO.

Representatives from ACI, IATA and ICAO

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2014 Events On Approach JANUARY 12 – 14

Risk Management Conference

West Palm Beach Marriott • West Palm Beach, FL

JANUARY 26 – 28

Air Service Data Seminar

Hyatt Regency Albuquerque • Albuquerque, NM

FEBRUARY 5 – 7

CEO Forum & Winter Board of Directors Meeting (Invite Only)

The Westin La Paloma • Tuscon, AZ

MARCH 26 – 27

ACI-NA / AAAE Washington Legislative Conference Hyatt Regency Capitol Hill • Washington, DC

MARCH 29 – APRIL 1

Air Cargo Conference

Orlando Marriott World Center • Orlando, FL

APRIL 7 – 9

Airport Economics & Human Capital Conference Westin Galleria Dallas • Dallas, TX

APRIL 7 – 9

Legal Affairs Spring Conference

APRIL 14 – 17

Environmental Affairs Conference Hilton Baltimore • Baltimore, MD

APRIL 14 – 17

Public Safety & Security Spring Conference Hilton Baltimore • Baltimore, MD

APRIL 21 – 24

Operations & Technical Affairs Conference Hilton Montréal Bonaventure • Montréal, QC

JUNE 8 – 10

Airport Board & Commissioners Conference The Lodge at Whitefish Lake • Whitefish, MT

JUNE 23 – 26

Marketing & Communications and JumpStart® Air Service Development Program Edmonton, AB

JUNE 23 – 26

Small Airports Conference in conjunction with the JumpStart® Air Service Development Program Edmonton, AB

SEPTEMBER 7 – 10

Annual Conference & Exhibition

Georgia International Convention Center • Atlanta, GA

Westin Galleria Dallas • Dallas, TX

APRIL 14 – 17

Business Information Technology Conference

DECEMBER 5 – 6

International Aviation Issues Seminar Mayflower Renaissance • Washington, DC

Hilton Baltimore • Baltimore, MD

FOLLOW US

www.aci-na.org


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International Civil Aviation Organization (ICAO) 38th Assembly by Michael Rossell, Director, ICAO Relations

For ACI, the 38th ICAO Assembly has been a great success. We have built on the outcomes from the ICAO Conferences over the past two years, and taking direction from the World Annual General Assembly Resolutions, have presented papers on safety, security, environmental protection and on putting passengers first. These have been well received by States and other Observer organizations. In the case of security we were able to make a change to the ICAO Resolution to explicitly encourage States to work in partnership with industry to develop, conduct operational trials of, and implement effective security measures. Away from the formal meetings ACI staff were able to meet counterparts from around the world to discuss aviation matters in the broadest sense, and to focus on airport interests specifically. In events such as this ACI is truly the voice of the world’s airports. The ICAO Assembly takes place in Montreal every three years. It is where aviation authorities from around the world get together to take stock of the activities of ICAO for the past three years; and, to look forward to the next three: to agree on global international civil aviation policy; set the budget; and, to elect its 36-State governing body, the ICAO Council. By numbers: the 38th Assembly attracted 185 Member State Delegations with a total of 1,587 delegates, and 54 Observer organizations with 258 delegates – a grand total of 1,845 delegates. It considered 365 Working Papers on 60 Agenda items. There also were more than 30 social functions hosted, mostly by those States seeking election to the Council. Preparations for the Assembly start well in advance: the Chicago Convention of 1944 specifies that there must be one at least every three years, but the Council will not agree the exact date until about a year before the event. However, it is usually the last week of September and the first of October. This year it was held from 24 September to 4

October. Base Working Papers for the Assembly are prepared by the ICAO Secretariat and presented by the Council – these provide information to States along with proposals for draft policies, in the form of Resolutions, to be adopted. These are posted on ICAO’s website several months before of the Assembly to give States and Organizations, including ACI, time to consider them and prepare their own papers. ACI has kept very close to policy developments in ICAO and has participated in three significant ICAO Conferences: the High Level Conference on Aviation Security 12-14 September 2012; the Air Navigation Conference 19-30 November 2012; and the Air Transport Conference 17-22 March 2013. Papers and conclusions from these were instrumental in developing a series of ACI Resolutions presented and adopted unanimously at the ACI World Annual General Assembly in Istanbul on 10 June. The Resolutions in turn provided the basis for papers to be presented to the ICAO Assembly. The Assembly started late morning on Tuesday 24 September and was opened by the President of the Council, Roberto Kobeh, and three distinguished guests, all of whom addressed the meeting: Mr. Laurent Blanchard, Mayor of the City of Montréal; the Honourable Pauline Marois, Premier of Québec; and the Honourable Lisa Raitt, Minister of Transport, representing the Government of Canada. In addition, Mr. Ban Ki-moon, the Secretary-General of the United Nations, addressed the Assembly by means of a pre-recorded video. All recognized the important role of ICAO and wished the delegates success with their deliberations. In the afternoon the Assembly elected Ambassador Michel Wachenheim, the former French ICAO Council Member, as its President and the formal proceedings were under way. Specialist Commissions and an Executive Committee are established to enable work to be taken forward quickly. The Commissions review the relevant subject matter Working Papers then report

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International Civil Aviation Organization (ICAO) 38th Assembly continued...

back to the Plenary for adoption by the Assembly as a whole. The Executive Committee was established to deal with the more contentious policy and political issues, and was chaired by the President of the Assembly. Issues included the possibility of holding Assemblies every two years instead of three, and whether the Council should be expanded from 36 to 39 members – in both cases the Council had recommended against change and the Assembly agreed. It also dealt with security where ACI secured an amendment to the Resolution to encourage ICAO and States to work with industry on a wide range of security policy measures. But, as in past Assemblies, the all-consuming issue, the subject of discussion behind closed doors and in hushed tones at receptions, concerned environmental matters, and specifically the climate change Resolution (Assembly WP/34, see http:// www.icao.int/Meetings/a38/Pages/default.aspx). The Council had presented a text to the Assembly as a basis for discussion but questions relating to the scope of any interim measures, and the participation or otherwise of developing countries was left to be resolved. Behind all this lurked the spectre of a revived, if more limited, EU Emissions Trading Scheme. Rather than battle this out on the floor of the Executive Committee, or forming a small group to battle it out, the President of the Assembly chose to conduct a series of meetings with States in order to develop a revised text that might be acceptable, if not agreeable to all. A revised text (WP/ 378) was duly brought to the Executive Committee on Wednesday 2 October – increasing the pressure for agreement before the Assembly finished on the Friday. The Technical Commission largely mirrored the work done in the standing Air Navigation Commission on safety and air navigation, and was also driven by the outcomes from the Air Navigation Conference. The Technical Commission also endorsed the Global Air Navigation Plan (GANP)

which was in its fourth edition. However, new for this Assembly was consideration of the Global Aviation Safety Plan (GASP) which was presented for endorsement. Previously it had only been presented for information. The Commission Report, accepted by the Plenary, now sets the course for further technical work by ICAO for the next three years. The Economic Commission reviewed the ongoing work on economic and regulatory matters; those dealt with by the Air Transport Conference; and the Council’s response. In particular it agreed the proposal in the Council Working Paper for a work programme to expand awareness and knowledge of ICAO’s guidance material related to governance, ownership and control, and management of airports and ANSPs, and to ensure that they remained relevant, current, and responsive to the changing situation. Of particular relevance to airports and ACI, ICAO also plans to monitor changes in airport and Air Navigation Service Providers (ANSP) commercialization and privatization and to collect information from States on the level of implementation of the policies on charges for airports and air navigation services. These will be published and regularly updated in the form of a Supplement to ICAO Doc 9082. The Legal Commission reviewed progress on modernizing the Tokyo Convention. The Legal Committee had identified a number of legal issues related to unruly passengers which needed to be addressed, including a review of the jurisdictional clauses under the Convention on Offences and Certain Other Acts Committed on Board Aircraft (Tokyo Convention, 1963). It particularly needed to align them with modern practice; the establishment of common standards and practices with regard to offences; the strengthening of international cooperation in harmonizing enforcement procedures; the powers of the aircraft commander and related immunity, and the status of In-Flight Security Officers (IFSOs). The Council had previously considered the report on the 35th Session of the Legal Committee and decided to convene a Diplomatic Conference


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to amend the Tokyo Convention from 26 March to 4 April 2014. The Administrative Commission quickly reviewed and approved the draft Budget – which in practice was three one-yearly budgets within a three year funding envelope. The total was CAD 286.5 million broken down as CAD 92.752 million in 2014; CAD 94.737 million in 2015; and, CAD 99.049 million in 2016. This budget has then been divided amongst the now five Strategic Objectives: • • • •

Safety; Air Navigation Capacity and Efficiency; Security and Facilitation; Economic Development of Air Transportation; and • Environmental Protection. The Administrative Commission also examined other financial matters including the audited accounts, and recommended the appointment of the auditors for the next three years: the Corte dei Conti (Italy). The Plenary then concluded the Assembly on Friday 4 October with the formal adoption of all the Reports from the Committee and Commissions. The ACI contribution to the work of the Assembly focused on specific areas where our input could make a difference: and of course we were able to support the papers from the ICAO Council on safety, security, environmental protection and economic development which already met our concerns. The outcome from these contributions was an overwhelming success. The Assembly agreed: to refer the promotion of A-CDM by ACI, ICAO, CANSO and IATA to the ICAO Council for further consideration; to support the Air Navigation Conference Recommendation from ACI that States, when considering performance-based navigation routes

arriving at and departing from airports, should ensure that air navigation service providers and aircraft operators involve airport operators from the outset so that they may consult fully with local communities in order to avoid adverse noise impact on those communities, and the corresponding ACI General Assembly Resolution. ICAO explicitly agreed that it would take into account matters relating to airport consultation involvement in its planning; to amend Security Resolution A37-17 to add a new Resolution text to specifically encourage member States to work in partnership with industry to develop, conduct operational trials of, and implement effective security measures. to endorse the recommendations of Air Transport Conference and the Council’s work programme, and recommend that the Council should take into account the various proposals and views expressed at the Assembly, giving due regard to the needs of States and the resources of the Organization. This included ACI’s proposals with respect to protecting passengers in times of disruption; and, following intense debate, to develop a global marketbased measures scheme in order to prepare for a carbon-neutral growth target in 2020. ACI worked closely with industry partners, coordinated by the Air Transport Action Group (ATAG) to achieve this delicate and successful outcome. The conclusion of the Assembly was one of thanks and farewells, ICAO had brought together States and Organizations representing the diverse interests of the aviation community, from around the world. In the words of the preamble to the Chicago Convention: whereas it is desirable to avoid friction and to promote that cooperation between nations and peoples upon which the peace of the world depends. ACI has played its full part, as the voice of the world’s airports, in helping promote that cooperation.

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11 ACI World Report – October 2013

AMPAP Graduates Recognized at the ACI-NA Chairman’s Honors Luncheon by John Webster, Senior Manager, Global Training

Left to right: David N. Edwards, Jr., Chairman, ACI-NA Board of Directors; Angela Gittens, Director General, ACI World and Co-Chair, APMAP Steering Committee; Wayne G. Sieloff, Wayne County Airport Authority; Stanley R. Van Ostran, Metropolitan Nashville Airport Authority; James R. Kelly, Broward County Aviation Department; Anthony Cugno, Jacksonville Aviation Authority; Hampton Jennings Brown, San Diego County Regional Airport Authority; Jorge Roberts, ADC & HAS Airports Worldwide.

The Airports Council International-North America (ACI-NA) 21st Annual Conference and Exhibition was held in San Jose, California from 22 to 25 September 2013 Every year, ACI-NA recognizes North American graduates of the Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP). The Global ACI-ICAO AMPAP is a strategic initiative born from a partnership between ACI and

ICAO, launched in March 2007. In recognizing the challenges and complexity that constitute airport management, AMPAP seeks to develop a new generation of airport leaders in all functional areas of the airport business, promote the adherence to the highest professional standards and effective sharing of best managerial practices—all in a crosscultural, highly interactive learning environment. Successful completion of AMPAP provides its candidates with the opportunity to broaden their career horizons as they earn the ACI-ICAO


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AMPAP Graduates Recognized at the ACI-NA Chairman’s Honors Luncheon continued...

International Airport Professional (IAP) designation. The IAP designation has earned a reputation as a hallmark of excellence among the global airport professional community. Similarly, the AMPAP Associate Diploma programme was created in 2010, for those persons within the aviation industry, but not affiliated with an airport, to participate in the programme. The main difference is that these participants would not receive the IAP designation but an AMPAP Associate Diploma after successful completion. This programme has been hugely successful since inception and AMPAP participants are now spread across all continents, currently in over 70 countries. In 2013, AMPAP witnessed its largest class to date of 121 graduates (117 IAPs and 5 AMPAP Associate Diplomas). Of this large graduating class, 23 of the graduates were from North America. In her recognition of the graduates at the Chairman’s Honors Luncheon, Mrs. Deborah McElroy, ACI-NA’s Interim President stated, “No region has embraced AMPAP more enthusiastically than North America. I would like to recognize the six North American graduates who completed the program this year. I want to encourage you to congratulate them for earning this impressive, well respected credential.” In recognition of their achievement, the Chairman’s Honors Luncheon recognized those persons who were in attendance at the ACI-NA Annual Conference.

As stated by Ms. Angela Gittens, Director General, ACI World on the occasion of the AMPAP Graduation Ceremony in Istanbul, Turkey in June 2013, “We welcome these graduates to a lifelong membership in an international network of airport professionals, a community without borders.”


ACI Releases its 2012 World Airport Traffic Report

Airport Passenger Traffic Maintains Momentum; Cargo Growth Remains Almost Flat for Second Year as Advanced Economies Face Austerity In early September, ACI World announced the launch of its 2012 World Annual Traffic Report (WATR). The Report provides coverage of airport traffic statistics, thematic areas including passengers, cargo (freight and mail), aircraft movements, and new sections. With comprehensive data coverage from over 1,500 airports in over 150 countries worldwide, ACI’s flagship publication remains the authoritative source and industry reference for airport data, indicators and rankings. The 2012 WATR, can be purchased at the following URL: http://bit.ly/14Eisld Angela Gittens, Director General of ACI World stated, “The latest edition of the World Airport Traffic Report takes a historical perspective by analyzing the growth trends for each region and the events that have had an adverse impact on the demand for air transport. As well, the Report provides a global analysis of the last decade’s evolution of international and domestic traffic and a detailed assessment of the passenger traffic seasonality. The share of passenger and cargo traffic is examined across various markets in detail in addition to identification of the fastest growing markets and airports. Passenger traffic around the world continued to grow in spite of a climate that is best described as global economic uncertainty. While the risks of a disintegrated Euro area and the fiscal constraints faced by many developed economies represented a short run challenge for the industry, robust passenger traffic growth in emerging markets served to counterbalance the slowdown in advanced economies. As a result, the aviation industry still attained new heights in 2012. The world’s airports served more than 5.7 billion passengers in 2012, growing by 4.4 percent from 2011.” Commenting on cargo traffic, Gittens stated, “Traffic in air cargo reveals a different story. As a direct consequence of the slowdown in the growth of the volume of goods and services

traded around the world, air cargo growth was relatively stagnant for a third year in a row. While macroeconomic conditions were mainly responsible for air cargo’s sluggish revival, microeconomic factors such as competitive pressures from alternative modes of freight delivery also played a role, particularly in a context of uncertain economic times. In the aggregate, cargo volumes were almost flat at 0.5 percent in 2012 relative to 2011 at 93 million tonnes.” 2012 – Key Statistics 1,598 airports located in 159 countries reported that: • Worldwide airport passenger numbers increased by +4.4% in 2012 to 5.7 billion, registering increases in all six regions • Middle East (+13%), Asia-Pacific (+8%), Latin America-Caribbean (+7.6%) and Africa (+6.1%) all showed robust growth in passenger traffic. Europe (+1.7%) and North America (+1.3%) experienced moderate growth • Worldwide domestic traffic increased by +3%, while international traffic jumped by +5.7% • Worldwide aircraft movements increased +0.6% to 79 million • Total cargo volumes handled by airports was almost flat at +0.5%, which represents 93 million tonnes • 65% of airports worldwide registered positive passenger growth at an average of +7%, while 35% of airports lost traffic at an average rate of -4.3%.

ACI World Report – October 2013 Commenting on regional trends, Gittens said, “In 2012, all regions achieved positive growth rates in passenger traffic. The emerging markets of the Middle East, Asia-Pacific and Latin AmericaCaribbean continue to post strong gains year after year. Despite the fiscal constraints and the economic woes that have plagued European and North American economies over the last couple of years, airports still achieved modest growth in 2012 passenger traffic.” 2013 Outlook ACI statistics received just before the release of this report showed global passenger traffic up +3% for the first five months of 2013. Commenting on the prospects for the remainder of the

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year, ACI World’s Director of Economics and Programme Develoment, Dr. Rafael Echevarne, noted, “Overall, the traffic outlook for 2013 is not encouraging. Although passenger traffic in 2013 is expected to grow, emerging markets in the BRIC countries are beginning to experience slowed growth. Combined with the austerity measures and high unemployment in Europe as well as the turbulent recovery in the United States, means that the overall growth rate in passengers is expected to be well below 5%. Cargo traffic is expected to show a decline with respect to 2012 levels, mainly driven by low business and consumer confidence in the largest international economies.”

Click here for the full press release featuring extra charts and tables


ACERT Version 2.0 Now Available

by Xavier Oh, Senior Manager, Environmental Protection

Information Free Do-It-Yourself Tool ACERT is ACI’s Airport Carbon and Emissions Reporting Tool. This self-contained Excel spreadsheet enables an airport operator to calculate its own greenhouse gas (GHG) emissions inventory. The tool is available at no cost to airports and can be used without emissions or environmental expertise, inputting readily available operational data. In order to manage GHG emissions, an operator needs to understand the sources, quantities and ownership of emissions at the airport. An inventory can assist the airport operator to set goals and target mitigation efforts. Version 2.0 The main new features of ACERT v2.0 are an option to input the total fuel loaded on aircraft instead of aircraft activity, and an option to include vehicle and aircraft biofuels with non-zero net CO2.

Potentially the most significant development is that ACERT v2.0 has been approved for use Airport Carbon Accreditation. An ACERT inventory will be suitable for Level 1 (Mapping) and Level 2 (Reduction) Airport Carbon Accreditation, the only airport-specific carbon management standard which is available in the ACI Europe, Asia-Pacific and Africa regions. For more information please see www.airportcarbonaccreditation.org ACERT is available for free by emailing ACERT@ aci.aero (see www.aci.aero) and support is also provided. ACERT automatically generates an inventory report (see sample extract on following page) that includes a summary table of GHG emissions, and pie charts. ACI would like to acknowledge the support of Transport Canada and its consultant EBA who initially developed the software.

Click here to download the ACRT Flyer


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4th ACI-DNA Assistance Programme Seminar: Airport Economics and the Importance of Non-Aeronautical Revenues Santo Domingo, Dominican Republic by Kevin Caron, Assistant Director, Global Training

Airport Council International was very happy to cooperate again with UNITAR CIFAL Atlanta in collaboration with the Airport Department of the Dominican Republic to host the seminar “Airport Economic Development: The Importance of NonAeronautical Revenues” this past 7-10 August in Santo Domingo, Dominican Republic. The seminar provided a venue for sharing best practices on how to increase non-aeronautical revenues, while fostering economic development for the airport and the region it serves. Delegates from over 20 countries from the Americas attended three days of stimulating and interactive sessions. This was supplemented by Aerodom

providing an insightful tour of the terminal at Las Américas International Airport that provided the participants with a first-hand view of their successful commercial activities. The discussions were facilitated in both Spanish and English by ACI, international airports representatives, leading academics, service providers, technology experts and representatives from the private sector, which allowed the progression of valuable networking and gaining insight to the generation of non-aeronautical revenues.

Delegates from over 20 countries from the Americas attended the Airport Economic Development: The Importance of Non-Aeronautical Revenues from 7-10 August in Santo Domingo, Dominican Republic


The 2014 ACI Global Training Calendar is Coming Soon by Kevin Caron, Assistant Director, ACI Global Training

The team at ACI Global training (GT Steering Group and Secretariat) have been working hard during the summer to plan and develop our 2014 schedule of courses. This important process is to ensure that we continue to serve our members’ educational needs along with allowing them to plan their staff training budgets accordingly. And this is no small feat! This yearly planning process involves the use of many tools, including analyzing current and future trends affecting our members on local and global levels. This is then supported by collecting information and feedback from our training centres, ACI regions, faculty, ACI training needs survey and world and regional standing committees to whom we are all thankful for their insight and guidance. Our 2014 schedule will of course offer many of our premier courses such as Developing a Customer Service Culture at Airports, ICAO-ACI User Charges, Airport Revenue Generation, Managing Service Quality at Airports and the ever popular GSN Diploma Programme.

New and interesting courses for next year include the ACI-ICAO Aerodrome Certification, the ACIOhio State University and Concordia University Airport Leadership Workshop, Airport Ground Handling, as well as our Understanding ICAO Annex 14 and Safety Management System (SMS) Implementation courses offered in the Arabic language, to name a few. Please stay tuned for the upcoming calendar launch. For more information, please email us at: [email protected]


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ACI Airport Leadership Workshop for Emerging Executives by Seth Young, Director, Centre for Aviation Studies, The Ohio State University

As the principal investigator on Airport Cooperative Research Program (ACRP) Report 75: Airport Leadership Development Program, it has been very rewarding to see our efforts to create a curriculum specifically applicable to developing the next generation of airport executives put into use, through our partnership with ACI and the John Molson School of Business. It has also been an honor to host an elite group of airport leaders from as near as Dayton, to as far as Delhi, to engage in the learning process and further develop their skills as executives within the industry. It is clear that our professional facilitators,

who themselves are world renowned experts in their fields of leadership and organizational culture, created a nearly optimal environment for applying our curriculum. The Ohio State University Center for Aviation Studies is proud to be considered among the world’s leaders in aviation related education and research, and we hope that this workshop becomes a regularly scheduled event to accommodate the ever growing need for leaders in our industry.


ICAO Aerodromes Panel Rescue and Fire Fighting Working Group by Gudjon Atlason, Airport Safety and Operations

The 11th meeting of the ICAO Aerodromes Panel Rescue and Fire Fighting Working Group (RFFWG) was held 2-6 September 2013 at the Dallas/Fort Worth International Airport’s Fire Training Research Center. ACI World participated along with ACI representatives that included: Pam Philips, Operations and Security Manager at Teterboro Airport, New Jersey, and Alan Black, Director, Dallas Fort-Worth Airport who served as our host. Participants enjoyed a well-attended and highly interesting educational week at the modern and well-equipped Research Center. The main agenda items during this meeting concerned the following: Amendment 11 to ICAO Annex 14, Volume I, which took effect on 15 July and will become applicable in November 2013. There are several changes to the rescue and firefighting requirements in that amendment that calls for further consideration of existing and missing support material. The Standards and Recommended Practices (SARP) were further reviewed with a Discussion Paper (DP) on new performance based provision for emergency response and whether some of the SARPs should be moved into the PANS Aerodromes document which is being developed. The availability of guidance material to support the changes and new SARPs in the amendment was considered. It has become apparent that there is a further need to organize, review and develop new guidance material. The review of ICAO Doc. 9137, Airport Service Manual, Part 1 - Rescue and Fire Fighting, and Part 7 – Airport Emergency Planning, was discussed in this relation. DPs on a proposal from the Secretariat to add a chapter to Part 7 of the document about public health preparedness and a DP for adding a chapter about the next of kin management were presented. A review was conducted of the ICAO crash chart information. Outcomes included the need for

electronic crash charts for rescue and firefighting purposes. The creation of an ICAO link for access has been in progress for many months and is now in the final stages of comment and implementation. Rescue and firefighting SARPs in Annex 14, Volume II, on heliports was on the agenda. The Heliport Design Work Group (HDWG) Sub Group has been reviewing the current SARPs and the group presented a DP that gives background to proposed changes. The work of the sub group will continue. Another large item on the agenda was the application of rescue and firefighting requirements for aerodromes serving general aviation (GA). The issue of commensurate rescue and firefighting provisions for GA aerodromes has been under consideration for several years. Concerns were expressed to ICAO by the International Council of Aircraft Owner and Pilot Associations (IAOPA). The RFFWG has gathered data and examined if exemption for GA from section 9.2 of Annex 14, Volume I, could be considered. The ICAO Air Navigation Commission (ANC) has tasked the Operations Panel (OPSP) with a “Job Card” to review these requirements. The OPSP assigned the matter to the GA Sub Group. During the meeting there was a teleconference with the GA Sub Group where the various angles of the rescue and firefighting requirements and needs for such aerodrome operations were discussed. The exchange of views and information was valuable and discussions will continue. The PANS Aerodromes document was discussed in regards to rescue and firefighting. ACI has been actively involved in the development of the PANS ADR and is continuing to partake in the ongoing work with chapter 5 which is not published with the first version.


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ACI PaxFlash and FreightFlash Passenger Traffic Posts Moderate Gains of 2% for the Month of July

Growth rates have fallen across the world to more modest levels for the month of July as compared to previous months. While the Asia-Pacific region leads global growth in passenger traffic at +5.9% year-over-year, overall global growth is at +2.2%. The world’s top 20 busiest airports in terms of passenger traffic achieved growth of 1.6% for the month of July, while the world’s two busiest airports experienced declines in passenger traffic. Both Atlanta (ATL) and Beijing (PEK) observed a decline in passenger traffic by -3.2% and -2.7% respectively.

Air freight continues along its sluggish growth

path with only a slight increase of +0.6% yearover-year for the month of July. As high as 70% of the world’s top 20 air freight airports experienced a year-over-year decrease in freight traffic during the same month. However, the first ranked Hong Kong (HKG) and second ranked Memphis (MEM) still achieved growth of +1.9% and +6% respectively. Results were mixed across regions, with some regions such as Latin AmericaCaribbean (-3.9%) and Africa (-0.7%) recording

overall declines, while the Middle East (+2.3%), Europe (1.5%), North America (+0.7%) and AsiaPacific (+0.4%) posted modest gains. ACI World’s Economics Director Rafael Echevarne commented, “The overall retreat in domestic demand across the euro area and other advanced economies is revealed in the data with weaker growth in air transport demand resulting in a drop from annualized growth of 5% in 2011 to below 3% in 2013. With a high level of interdependence across markets, this slowdown has obvious repercussions on air transport in emerging economies. Many of Asia’s biggest airports have already experienced a drop from the double digit growth rates in passenger traffic that had persisted over many months despite the downside risks. Similarly, the demand for shipments and freight by air remains in a fragile state in tandem with the outlook for a weak global economy.”

Click here for the full press release featuring extra charts and tables


Airport Service Quality (ASQ) Update

ASQ Forums (Americas, Asia/Middle East/Africa) by Sevda Fevzi, Manager, Marketing

ASQ Forum Americas 2013

take place as part of an airport expansion plan. Presentations were also made by Mr. Walter Zemialkowski, Director of Airside Operations and Mr. Alberto Smith, Director of Landside Operations, both from Punta Cana International Airport. Cincinnati/Northern Kentucky International Airport and Minneapolis St. Paul International Airport also presented comprehensive sessions on research and new customer service initiatives at their airports.

The first installation of the annual ASQ Forum was hosted by Punta Cana International Airport in the Domenican Republic. The annual ASQ Forums provide a unique venue for airport managers to meet and discuss challenges and opportunities for improving the quality of airport services, and to discuss new innovations in customer service care. Discussions were held on the following: • Best practices on smoking policies, security at airports and Wi-Fi • ACI initiatives in the area of passenger facilitation • The introduction of independent audits • ASQ fieldwork awards ceremony • Marketing ASQ achievements and airport marketing case studies Mr. Frank Rainieri, CEO of Punta Cana International Airport, who has been with the airport since 1984, delivered an in-depth presentation on how service quality is managed at his airport. He also provided an oveview of new and exciting projects slated to

Delegates from the following airports were treated to Dominican Republic hospitality with a welcome reception and gala dinner hosted by Punta Cana International Airport on the grounds of the Punta Cana Resort and Club hotel: Asur, Austin, Bahamas, Calgary, Cincinnati, Detroit, Jamaica, Lambert–St. Louis, San Francisco, Tampa. The final day of the conference concluded with a comprehensive landside and airside tour of this very special airport. ACI thanks Punta Cana International Airport for hosting this outstanding ASQ Forum Americas 2013.


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Airport Service Quality (ASQ) Update

ASQ Forums (Americas, Asia/Middle East/Africa) Continued...

ASQ Forum Asia / Middle East / Africa

The second installment of the ASQ Forums, took place from 10 to 12 September in Doha, Qatar. The Forum was hosted by Doha International Airport and was one of the best attended ASQ Forums for Asia-Pacific/Middle East/Africa in ACI history. Darwin Airport presented a best practice session on smoking policies and Airports Company South Africa provided an insightful presentation on how the Airport Group uses ASQ at nine of their airports. In addition, Delhi International showcased how they ran team specific campaigns to reward their employees for helping the airport become a finalist in this year’s ASQ Awards.

Forum delegates were provided with a detailed presentation by representatives of Doha International Airport that showcased the new

Hamad International Airport. Delegates were also taken on a tour of the new airport and its facilities. The Gala Dinner, hosted by Doha International Airport, included live musical entertainment, exquisite dining and a falconry demonstration. In addition, the ladies were provided with the opportunity to have traditional henna designs applied to their skin. ACI thanks Doha International Airport for providing our Delegates with an unforgettable experience. ASQ Updates ACI welcomes Hahare, Mexico City, Osaka and Shenyang to the ASQ Survey, and Victoria Falls to the ASQ Regional. Keflavik and Ottawa airports have also joined ASQ Retail. For more information about the ASQ programme, please contact: Sevda Fevzi Manager, Marketing T: +1 514 373 1232 E: [email protected] W: www.aci.aero/Airport-Service-Quality


ACI Welcomes New World Business Partners ABILIO Abilio, your revenue generator. Abilio has developed the unique ”Fastliner ®” concept. “Fastliner ®” gives the passenger the opportunity to clear security control at airports without stress and it thereby reduces queuing time whilst enhancing passenger experience. New revenues for the airline industry will be generated thanks to our unique product! Region: ACI Europe Level: Gold Small Business Address: Boshoek 240, 2530 Boechout, Belgium Website: www.abilio.be Email: [email protected] Phone: +32 496 234 320 Contact: Paul Van Hoof, Managing Director

shoppair.com Ltd Shoppair.com provides e-commerce solutions designed to leverage the power of the omni-channel shopping experience in travel retail and to create what we believe to be the first workable framework enabling airports and airlines to collaborate for mutual benefit to increase airport retail sales and improve competitiveness with high street retailing. Region: ACI Europe Level: Silver Small Business Address: 5 Jupiter House, Calleva Park, Aldermasto, reading, Berkshire RG7 8NN, UK Website: www.shoppair.com Email: [email protected] Phone: +41 21 806 2721 Contact: Mick Dawidowicz Managing Partner


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Shanghai Ying Xing Assets Management Co., Ltd Shanghai Yingxing is a professional company which gathers VIP reception, terminal services, operation and consultancy services. We are the executive member of Shanghai Public Relation Association and the business service provider of Shanghai Expo. Airport terminal building operation and management, experiential service, improving service soft power will be our development focal point in future. Region: ACI Asia-Pacific Level: Large Address: 1715, No.5558(Block A) Chuansha Rd, Shanghai 201299, China Website: www.y-starmedia.com Email: [email protected] Phone: +86 21 58216520-113 Contact: Ms. Jie Shen Golcon Limited Golcon Limited is a New Zealand registered company established in 2011. Its principal, Tony Gollin, has a long association with the ACI family; both in Asia-Pacific and in Europe, and prior to that with the Airport Operators Council International (AOCI), serving on various facilitation and security ACI and AOCI technical committees. His 25 years of executive airport management and development experience provides Golcon Limited with a very practical set of skills to address a wide range of airport management challenges - particularly for small and medium sized airports which form a large part of the ACI airport membership base. For such airports, Golcon can provide support in a number of ways such as strategic planning, facilitation and security services, executive mentoring and airport business optimising in areas such as outsourcing and airport concession development, corporatisation and privatisation. These services can be provided at either the government or airport entity level as appropriate. Region: ACI Asia-Pacific Level: Small Address: PO Box 259234 Botany Auckland 2163 New Zealand Website: www.golcon.co.nz Email: [email protected] Phone: +64 21 474 678 Contact: Mr. Tony Gollin For more information on the World Business Partners (WBP) Programme, visit: www.wbp.aero For a complete listing of ACI’s World Business Partners (WBP), visit: www.wbp.aero/directory

World Report – October 2013 WATR_Ad_ACIMonthlyReport.pdf 11 5/27/13 4:58 PM 25 ACI

AVAILABLE FOR PURCHASE NOW

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The comprehensive report will be released in August 2013. The 2012 ACI World Traffic Report provides comprehensive analysis of trends, rankings and traffic statistics for over 1,500 airports in more than 150 countries, by three thematic areas: passengers, cargo (freight and mail) and aircraft movements. International and domestic traffic breakdowns are presented as well.

Call +1-514-373-1200 or visit www.aci.aero/publications to place your order today.

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The ACI World Airport Traffic dataset covers airport traffic statistics for the 2012 calendar year for over 1,500 airports in more than 150 countries by three thematic areas: passengers, cargo (freight and mail) and aircraft movements. Data is presented by airport, city, country and region and individual airport entries give international and domestic terminal breakdowns as well.

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COURSE CALENDAR

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World Report – October 33 ACI ACI_EconRegs_ACIMonthlyReport_8-21.pdf 1 8/21/13 8:512013 AM

The ACI Guide to Airport Economic Regulation

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AIRPORTS COUNCIL INTERNATIONAL

© istockphoto.com / Nikada

NEW ACI Global Traffic Forecast (2012 - 2031) The ACI Global Traffic Forecast is the worldwide industry reference. Combining ACI’s global industry data sets and DKMA’s 40 years of forecasting expertise, it provides unbiased traffic developments from the perspective of the airport industry. Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics, the report offers the most up to date information and insight on expected traffic development around the world. Forecast Highlights:    

Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts

To purchase your copy of the report: P: +1 514 373 1207 E: [email protected] www.aci.aero

In partnership with


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ACI-NA Airport Concessions Conference November 11 – 13 Sacramento, CA

Geared towards professionals interested and involved in the airports concessions industry. This event features networking opportunities, information on exciting new trends in merchandising, advertising and sponsorship, innovative concepts and revenue strategies, as well as opportunities for showcasing retail and restaurant design ideas.

For more information, agenda, and registration, visit www.aci-na.org/event/2420


Airport Operations Diploma Programme

The Programme is exclusively available ONLINE

TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS Did You Know? The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.

Programme Structure The Programme consists of three self-paced online courses: Airside Operations • Terminal and Landside Operations • Airport Business Operations Candidates must successfully complete all three online courses within a three-year time frame.

To register for the Airport Operations Diploma Programme visit www.olc.aero or contact [email protected] For more information on ACI Global Training visit www.aci.aero/training or contact [email protected]


Regional World Business Partner Contacts ACI WBP AFR Contact: Ali Tounsi Email: [email protected] Website: www.aci-africa.aero ACI WBP ASIA-PAC Contact: Yulim Lee Email: [email protected], [email protected] Website: www.aci-asiapac.aero ACI WBP EUR Contact: Yulia Plyusnina Email: [email protected] Website: www.aci-europe.org ACI WBP LAC Contact: Javier Martinez Email: [email protected] Website: www.aci-lac.aero ACI WBP NA Cassandra Lamar Email: [email protected] Website: www.aci-na.org

Watch Us on YouTube: www.youtube.com/AirportsCouncilWorld We fully encourage members to submit any interesting videos of airports or airport related events to us, which we will make available on our YouTube Channel. Contact: Brent Taylor Website Content Coordinator ACI World [email protected]

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> Airport World 4 2013 Now available online

The magazine of the Airports Council International

In this issue In the spotlight: Planning & Design Airports: Miami, Ottawa & New York Special report: Route development Plus: Security, rail links & car parking

Click here to view online version Follow us on

www.airport-world.com


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Advanced ATM Techniques Symposium and Workshops Today’s Opportunities for Saving Fuel and Reducing Emissions

Montréal, 4 to 6 November 2013 Learn how to use Air Traffic Flow Management (ATFM). Discover a wide array of tools, from basic ATFM measures to very advanced procedures, to handle more traffic in safer skies. Learn how to involve the right person, at the right moment in your decisions with Collaborative Decision Making (CDM), to deliver a fully integrated curb-to-curb service. Discover how CDM/ATFM will save fuel and reduce emissions and learn how to develop statistics that prove it. Learn all you need to know on continuous climb or descent operations (CCO/CDO). How to design them, how to implement them. See how CDO/CCO will save fuel and reduce emissions and learn how to develop statistics that prove it. Training requirements on these four key operational target areas will be identified during the workshops, and existing material further developed as a joint venture between ICAO, IATA, CANSO and ACI. This symposium will be your chance to participate. This symposium is the first of its kind and will fill up fast.

Register soon! www.icao.int/Meetings/AdvancedATM

ACI World Report – October 2013 Ninth Symposium and Exhibition on MRTDs, Biometrics and Border Security ICAO Headquarters, Montréal, 22–24 October 2013

MRTD2013

Putting the ‘State’ in State-of-the-Art The Ninth MRTD Symposium will focus on the benefits of implementing Automated Border Control (ABC) systems based on ICAO Standards and specifications, as well as the benefits of using effective inspection tools like the ICAO Public Key Directory (PKD) for border control. It will explore a broad range of considerations that shape state-of-the-art ABC developments, including newly-emerging technologies, trust, reliability, non-intrusiveness, biometrics, costs, privacy and human rights.

The Symposium also will explore the role of inter-agency and cross-border cooperation in securing border integrity, including the role of ABCs and electronic data sharing. It will address challenges and good practices in providing implementation and capacitybuilding assistance to States in the ABC and biometric MRTD areas. For more information on this must-attend border-control gathering please visit: icao.int/Meetings/mrtd-symposium-2013

SECURITY & FACILITATION

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EV E N T S C A L E N D A R 9th ACI Asia-Pacific Small and Emerging Airports Seminar Date: October 8-11, 2013 Venue: Guam, USA 22nd ACI African Region Annual Assembly, Conference and Exhibition Date: October 19-23, 2013 Venue: Lomé, Togo ACI Europe’s Airport Leadership & Change Management Forum 2013 Date: October 23-25, 2013 Venue: Bologna, Italy

2013 Airport Concessions Conference Date: November 11-13, 2013 Venue: Sacramento, USA 2013 International Aviation Issues Seminar Date: December 5-6, 2013 Venue: Washington, USA ATAG Aviation & Environment Summit 2014 Date: April 29-30, 2014 Venue: Geneva, Switzerland ACI Asia-Pacific/World Annual General Assembly Date: May 26-28, 2014 Venue: Seoul, Korea

22nd ACI-LAC Assembly, Conference and Exhibition Date: November 2-5, 2013 Venue: Montevideo, Uruguay ACI Airport Exchange Conference & Exhibition 2013 Date: November 11-13, 2013 Venue: Doha, Qatar

For a complete list of events visit us online at: www.aci.aero/events


Policies and Recommended Practices Handbook

2009 ACI ANNUAL WORLD AIRPORT TRAFFIC REPORT A COMPREHENSIVE ANALYSIS OF TRENDS AND DATA IN AIRPORT TRAFFIC


SEVENTH edition | November 2009 Airports Council International, Geneva | PO Box 16, Geneva Airport, 1215, Geneva, Switzerland [email protected] | www.aci.aero

COVERAGE OF DETAILED AIRPORT TRAFFIC STATISTICS, THEMATIC AREAS INCLUDING PASSENGERS, CARGO AND AIRCRAFT MOVEMENTS, AND NEW SECTIONS.

2012 Economics Report Final Cover with 3mm bleeds.pdf 1 2/27/2013 4:06:55 PM

WILDLIFE HAZARD MANAGEMENT

2012

HANDBOOK Second Edition 2013

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ACI Publications Catalogue 2013 Click here to download our 2012-2013 Publications Catalogue.

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ACI Best Industry Practice Safety Management System (SMS) Gap Analysis and Audit Tool

Authors: ACI Operational Safety Sub-Committee May 2010

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