AIRPORTS COUNCIL INTERNATIONAL World Report - aci.aero

AIRPORTS COUNCIL INTERNATIONAL The Voice of the World’s Airports

World Report OCTOBER 2012 INSIDE THIS ISSUE •

Message from Angela Gittens, Director General, ACI World

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ACI World’s New Website

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ACI Releases its 2011 Annual Report

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ACI-NA/World Annual Conference and Exhibition

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Airports Council International (ACI) Officially Launches its APEX in Safety Programme

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ACI Releases its 2011 World Airport Traffic Report: Airport Passenger Traffic Remains Strong as Cargo Traffic Weakens

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Growth in Passenger Traffic Slows to 2% Year-Over-Year as Air Freight Contracts in July

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Updates from ICAO’s Air Navigation Commission (ANC)

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ACI World Active in ICAO Security Conference Getting to Grips with Next Generation Risked-Based Security

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Getting to Grips with Next Generation Risked-Based Security

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Airports Discuss New Developments in Retail, Passenger Processes and Customer Satisfaction at ASQ Airport Forum

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ACI Welcomes New World Business Partners

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Regional World Business Partner Contacts

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AMPAP

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Airport Service Quality (ASQ)

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21st ACI-LAC Annual Regional Assembly, Conference & Exhibition

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ACI Global Training

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ICAO MRTD Symposium 2012

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Airport World

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ACI Publications

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ACI World Report – October 2012

Click on a Map to Visit an ACI Regional Web Site ACI Africa

ACI Asia-Pacific

ACI Latin America – Caribbean

ACI Europe

ACI North America

Follow Us on Twitter @ACIWorld @ACITraining

ACI World Contact Information Tel: +1 514 373 1200 Fax: +1 514 373 1201 [email protected]

Mailing address: PO Box 302 800 Rue du Square Victoria Montreal, Quebec H4Z 1G8 Canada Courier address: Suite 1810 800 Rue du Square Victoria Montreal, Quebec H4Z 1G8 Canada

Join our Group on LinkedIn http://linkd.in/AirportsCouncilInternational

Like Us on Facebook www.facebook.com/AirportsCouncilInternational

Watch Us on YouTube www.youtube.com/AirportsCouncilWorld

Visit Us on the Web www.aci.aero


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Dear Colleagues, The ACI World/North America Annual General Assembly, Conference and Exhibition in Calgary, was a most rewarding event – the quality and quantity of the educational content, the energy and excitement of the exhibition hall, the warmth and graciousness of the Calgary hospitality, and the super cool cowboy hats—all deserved superlatives. I thank all who attended and regret that some of you missed this excellent opportunity to network with colleagues from all over the world in the Region that produces the single largest conference in the ACI network. Kudos to the North America and World event organisers and to the Calgary Airport Authority, and their large contingent of helpful and knowledgeable volunteers, for putting on this enjoyable and productive conclave. Our thanks go to our speakers, starting with Ms. Zanny Minton-Beddoes, editor of The Economist, who delivered a most timely and insightful keynote address and responded thoughtfully to the many questions from the audience. She truly set the tone for the conference. Speakers and presenters for the rest of the conference were well prepared on topics of keen interest and even the very last sessions, one on Airport Security and Facilitation, and one on Public/Private Partnerships, moderated by our ACI World Chairman, Yiannis Paraschis, were well attended. Prior to the conference, the World Governing Board and three ACI Regional Boards, Asia-Pacific, Europe and North America held their meetings. With the attendance of several Board Members each from ACI-Africa and Latin America-Caribbean, this constituted one of the largest gatherings of ACI leadership in our history. The Airport Excellence (APEX) in Safety programme received a great deal of attention. The ACI World Governing Board approved the expansion of the programme beyond the successful pilot phase and the full launch of APEX was made at a press conference. The board members from every ACI Region in addition to other airport managers, signed onto the “APEX Commitment” poster. As well, one conference session featured presentations by a host airport manager that had received an APEX peer review site visit, a safety partner who had been a peer reviewer, and the chief of ICAO’s Continuous Monitoring and Oversight section. Each outlined the value that the APEX in Safety programme brought to their organisational and professional objectives. We thank Prince Chintimbwe, Director of Airport Services, Kenneth Kaunda International Airport, Zambia, Brett Patterson, Director Airside Operations, Vancouver Airport Authority and Henry Gourdji, ICAO, for their enlightening presentations and support of ACI’s most ambitious and significant initiative. This edition contains many photographs taken at the conference, none more inspiring than those of the Airport Management Professional Accreditation Program (AMPAP) graduation ceremony that follows the World Annual General Assembly. We had a full house of proud well-wishers to cheer on the hard-working graduates that spend many hours taking courses and completing their AMPAP assignments in addition to carrying out their full-time work responsibilities. Our Board Chairman and representatives from ICAO and SITA were on hand to proffer the certificates and honours to the graduates and partake of the celebratory atmosphere. We hail these intrepid managers and are filled with great optimism for the future of our industry that they will lead. It was a great week. Angela Gittens

Director General

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ACI World’s New Website www.aci.aero ACI World rolled out a new website design just in time for the 2012 ACI-NA/World Annual Conference and Exhibition. Among its features, the site includes a sharper focus on our key activities and news, airport statistics and data centre, photo gallery, videos events and publications. The site also takes advantage of social media tools to facilitate the sharing and promotion of ACI World news, offerings and information. Note: If you have trouble viewing the new site, we suggest you to clear the browsing history in your Internet browser or update your bookmarks.

ACI Releases its 2011 Annual Report For a year in the life of Airports Council International, we encourage you to consult our 2011 Annual Report, available online at: http://www.aci.aero/About-ACI/Publications/ACI-Annual-Report



White Hat Pledge

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Calgary International Airport’s Norm Harvey, Deputy White Hatter, led 900 delegates at the ACI-NA/World Annual Conference and Exhibition in the White Hat Ceremony.

It is a tradition in Calgary to honor dignitaries and special guests with a special White Hat Ceremony. The honoree is presented with a white hat, asked to raise their right hand, and make the following pledge: “I, (speaker inserts his or her name), havin’ visited the only genuine Western city in Canada, namely Calgary, and havin’ been duly treated to exceptional amounts of heart-warmin’, hand-shakin’, tongue-loosenin’, back-slappin’, neighbor-lovin’ Western spirit, do solemnly promise to spread this here brand of hospitality to all folks and critters who cross my trail hereafter. On the count of three, we will all raise our hats and give a loud ‘Yahoo!’”

Marjorie Brink Coridan, retired LeighFisher Director, receives the ACI-NA 2012 Zanny Minton-Beddoes, Economic Editor, The Economist

William E. Downes Memorial Award, the association’s highest honour. Marjorie

during her keynote presentation on the world economy.

Brink’s exceptional career spanned 50 years of leadership and innovation.

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Dr. Yiannis Paraschis, Chair, World Governing Board, Airports Left to right: Daniel Molloy, Abu Dhabi Airports Company; Angela

Council International (CEO, Athens International Airport, Greece).

Gittens, Director General, ACI World; Heba Hussain, Operational Readiness, Abu Dhabi Airports Company.

ACI-NA/World Exhibition at the BMO Center

AMPAP Graduation Ceremony In 2012, 53 airport executives received their International Airport Professional (IAP) designation along with eight AMPAP Associates.



Director General’s Roll of Excellence in Airport Service Quality is presented to Malaysia Airports Holdings Berhad operating KL International Airport

Director General’s Roll of Excellence in Airport Service Quality is presented to Israel Airports Authority operating Ben Gurion International Airport

Director General’s Roll of Excellence in Airport Service Quality is presented to Beijing Capital International Airport Co. Ltd. operating Beijing Capital International Airport

Director General’s Roll of Excellence in Airport Service Quality is presented to Terminales Aeroportuarias de Guayaquil, S.A. operating Aeropuerto Internacional Jose Joaquín Olmedo

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ACI-NA/World Annual Conference and Exhibition A FOND FAREWELL TO LOUIS MILLER by Myrna Liengme, Financial Controller, ACI World We bid a fond farewell to our long term Treasurer, Mr Louis Miller, Aviation General Manager at Hartsfield-Jackson Atlanta International Airport. He received a token of appreciation from ACI World Chair Yiannis Paraschis at the ACI World Annual General Assembly held in Calgary, September 10, 2012, in recognition and thanks for his devotion to ACI and its members for the years served from 2004 to 2012. Mr Miller has provided leadership and guidance to the management of ACI’s finance team, and has represented ACI’s best interests to the World Board and the World Governing Board by presenting ACI World’s Annual Finance Reports. He has been invaluable in gaining transparency for our finances which has allowed to pursue key strategic initiatives. He has always made himself available despite his demanding professional obligations. The staff will miss working with him. We would like to thank him for his generosity and his vision to advance airports worldwide.

Left to Right: Mr Louis Miller, Aviation General Manager at Hartsfield-Jackson Atlanta International Airport; Dr. Yiannis Paraschis, Chair, World Governing Board, Airports Council International (CEO, Athens International Airport, Greece).

World Governing Board Airports Council International


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Airports Council International (ACI) Officially Launches its APEX in Safety Programme ACI officially launched its APEX in Safety programme during a well-attended ceremony at the 22nd ACI World/North America Annual General Assembly, Conference and Exhibition in Calgary, Alberta. According to Angela Gittens, Director General, Airports Council International, “In September 2011, ACI launched its APEX in Safety pilot programme. Today, exactly one year later, I am very proud to look back at the tremendous strides and progress that we have made in terms of the acquisition of expertise, knowledge and safety programme management skills that have enabled us to transition to full programme status today. I would like to thank the many APEX Safety Partners, Host Airports and the International Civil Aviation Organization (ICAO) that participated in our pilot programmes and who have made this day possible. As the Voice of the World’s Airports, ACI is pleased to facilitate a partnering process whereby each airport by virtue of its unique characteristics, strengths and knowledge can contribute to helping airports improve safety compliance and mitigate the risks of airport incidents worldwide.” According to Henry Gourdji, ICAO’s Chief, Continuous Monitoring and Oversight Section, Universal Safety Oversight Audit Programme who spoke at the programme launch, “We believe that APEX in Safety has the potential to make a real difference in improving safety at airports worldwide. It moves ACI into the realm of active safety management, a concept that ICAO is committed to and supports. We are looking forward to our continuing collaboration with ACI as the APEX in Safety initiative moves into full implementation phase.” ACI launched its first pilot in September 2011 at Société Aéroportuaire de Lomé-Tokoin in Togo. We subsequently completed six pilot reviews, including: Ramón Villeda Morales International Airport in San Pedro Sula, Honduras; Maputo International Airport in Maputo, Mozambique; Kenneth Kaunda International Airport in Lusaka, Zambia; Soekarno-Hatta

International Airport in Jakarta, Indonesia and most recently at Cluj-Napoca International Airport in Romania. In May 2012, in Singapore, ACI signed a Memorandum of Understanding with the Indian Airports Authority, one of the largest airport authorities in the world, to conduct peer reviews at their airports and they have agreed to provide safety partner experts for other airports in the Region. In June 2012, in Montreal, Quebec, Canada, ACI and the International Civil Aviation Organization (ICAO) signed a Memorandum of Cooperation (MoC) for Enhanced Cooperation to Improve Safety Standards at Airports Worldwide. Most recently, in Livingstone, Zambia in July 2012, at the African Ministerial Conference, ACI and the APEX in Safety programme were cited as solutions to help airports meet rigorous safety targets. The APEX in Safety programme takes shape in the form of a traditional peer review, whereby airports around the world benefit from, and lend their knowledge and experience to identifying and prioritizing the actions that participating airports can take to reduce risks and improve their responsiveness in the event of an incident. APEX in Safety is built on the ICAO principles of information transparency, in a non-punitive, ‘just culture’ environment, where sharing data and best practices lead to excellence. The expected outcomes of ACI’s APEX in Safety programme include tangible increases in safety and compliance by members in response to specific needs identified by participating airports, with the ultimate goal of reducing the potential for airport safety incidents.

To view the launch video, click here or visit the home page of www.aci.aero

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ACI Releases its 2011 World Airport Traffic Report: Airport Passenger Traffic Remains Strong as Cargo Traffic Weakens Director General of ACI World, Angela Gittens today announced the publication of ACI’s 2011 World Annual Traffic Report. “ACI’s flagship publication is a unique and comprehensive industry reference providing data, indicators and analyses from over 1,500 airports in over 150 countries. The report describes the continued growth trajectory following the two-year recession of 2008-2009. Although 2011 can best be characterized as a year plagued with economic uncertainty, natural disasters and sociopolitical upheaval, airport passenger traffic posted another record year. The world’s airports served more than 5.4 billion passengers in 2011 growing by 5.3% from 2010. This is ongoing evidence of the sheer size of the global aviation market as well as the perseverance of the industry as a whole.” Commenting on cargo traffic, Gittens said, “Trade in air cargo was not as resilient to the uncertain economic climate that was primarily brought on by the debt default risks in European and North American economies. In the latter half of 2011, with business confidence deteriorating, cargo traffic contracted in tandem. In the aggregate, cargo volumes were almost flat in 2011 relative to 2010 at 93.1 million tonnes.” 2011 – Key Statistics in Brief 1,520 airports located in 156 countries reported that: •

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Worldwide airport passenger numbers increased by 5.3% in 2011 to 5.44 billion, registering increases in five of six regions Latin America-Caribbean (+8.5%), Middle East (+7.7%), Asia-Pacific (+7.0%) and Europe (+7.0%) all showed

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robust growth in passenger traffic, North America (+1.8%) experienced moderate growth; With the brunt of social and political unrest in Northern Africa, Africa (-3.5%) saw a contraction in year-over-year passenger traffic. Worldwide domestic traffic increased by 3.7%, while international traffic jumped by 6.6% Worldwide aircraft movements increased 2.3% to 77 million Total cargo volumes handled by airports was flat at 0.2%, which represents 93.1 million tonnes 70% of airports worldwide registered positive passenger growth at an average of 7.9%, while 30% of airports lost traffic at an average rate of -5.9%.

Gittens remarked on some new additions to the report, “In this edition of the World Annual Airport Traffic Report, ACI provides new perspectives and analyses based on an expanded airport traffic data set. In addition, a historical perspective was adopted to quantify the adverse impact of major events on airport traffic and demonstrate the resilience of air transport demand over the last decade. Market share and traffic concentration is also investigated in greater depth among the major airport hub cities of the world. The Report also features specialized sections covering the measurement of airport traffic fluctuations and seasonality. A review of airport output indicators is also a new and insightful additions to this year’s report. As always, ACI provides the most comprehensive airport traffic data and rankings in an internationally comparable format, as well as regional traffic trends to provide our members and readership a global view of the industry as a whole.”

Click here for the full media release.


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Growth in Passenger Traffic Slows to 2% Year-Over-Year as Air Freight Contracts in July With many major international airports in Europe and North America reporting lacklustre figures in passenger traffic in July, overall growth in global passenger markets slowed to +2% year-over-year. Counterbalancing the slowdown in these markets is the continued strong demand in emerging markets. The major airports of Asia-Pacific, the Middle East and Latin America-Caribbean posted robust year-over-year gains. Beijing (PEK), Dubai (DXB) and São Paulo (GRU) achieved growth of +6.1%, +6.0% and +9.0% respectively.

Freight markets suffered a decline of -2% in traffic volumes in July. Whereas many Asian airports experienced a buoyant rise in year-over-year passenger traffic, the opposite is occurring in the freight market. Hong Kong (HKG) and Shanghai (PVG)

saw declines of -1.8% and -7.1% respectively. All but Africa and the Middle East, observed declines in freight traffic. Johannesburg (JNB) and Abu Dhabi (AUH) had double-digit gains of +13.0% and +27.8%. ACI World’s Economics Director Rafael Echevarne commented, “Regional trends in air transport markets continue to be mixed reflecting the combination of resilient demand from emerging markets and the slowdown of European and American economies. The net result is a modest overall growth rate in passenger traffic for the month of July. Air freight, on the other hand, is clearly in a contraction phase as business confidence wanes in parallel.”

Click here for the full media release.

Updates from ICAO’s Air Navigation Commission (ANC) by David Gamper, Director, Safety and Technical On Thursday 27 September the ANC re-opened discussion on various proposals for the amendment to Annex 14 on RESA and Arresting Systems. There have already been very long discussions on this controversial matter. All agree that Annex 14 should mention Arresting Systems as an available mitigation for runway ends that pose significant risk, but the comments of States on the wording in the State Letter of 2011 led to much further discussion, and so the exact language has been very difficult to agree upon. ACI believes that the best outcome is to retain the version circulated during the summer recess. The new wording might have unintended consequences, as it was developed too quickly. Especially with regard to making the length of 240 metres of RESA (for code 3 and 4 runways) appear mandatory (which ACI has been striving to avoid), and even appearing to make arresting systems a requirement for many more runways. We believe that most airports see arresting

systems (also known as EMAS) as an expensive measure to be contemplated only when truly necessary. ACI successfully argued for that position in the meeting. For additional information, please contact David Gamper at [email protected]. The ANC continues with a wide scope of work covering all technical issues in aviation. The plans and the working papers for the ICAO Air Navigation Conference (Montreal, 19-30 November) are now complete: this has been a major ANC focus over the last months. Before that, ICAO will hold a PBN (performance-based navigation) Symposium (Montreal, 16-19 October). If your airport will be attending either of these events or is interested in doing so, please contact David Gamper at [email protected].


ACI World Active in ICAO Security Conference

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by Michael Rossell, Director, ICAO Relations ICAO recently held its High-level Conference on Aviation Security (HLCAS) from 12-14 September in Montreal, Canada. It was attended by over 700 delegates representing 132 States and 23 international organizations and industry associations, including ACI. The Conference agreed a wide ranging Communiqué which recognized the continuing threat to aviation security and recalled that terrorism was a global problem that did not respect national borders. The Conference built on the 2010 Declaration, that had been agreed at the previous ICAO Assembly, and a series of Regional Security Conferences. Key agreements were that ICAO and partners should follow an outcome-focused risk-based approach to aviation security and the Global Risk Context Statement was recognized as a way for States to address their national threat and risk assessment processes. An abbreviated version can be obtained from: http://bit.ly/PDiG2Y The Conference agreed on the need to enhance Air Cargo Security and in particular to improve supply chain security; to apply a global standard and hence reduce duplication of effort; to enhance cooperation (leading to one stop security); to apply the same baseline standards to cargo for all-cargo aircraft as well as to belly cargo for passenger aircraft; to provide assistance where possible; and to bring in enhanced standards as soon as possible. One of the most contentious issues in the past has been on Combating the Insider Threat, but a compromise that had been hammered out in the Aviation Security Panel and the Council was adopted and it was agreed that it should be implemented as an amendment to Annex 17 as soon as possible. There was considerable support for the item on Capacity Building and Technical Assistance which culminated in a recommendation that ICAO, States and stakeholders continue to contribute to a coordinated, targeted and effective approach to international civil aviation capacity building. The ICAO Regional Offices could act as brokers and work through the ICAO Ad Hoc Group on Partnership in Aviation Security Capacity Building. (The next meeting of this group is 18-19 October in London: ACI will attend.)

The role of Machine Readable Travel Documents (MRTD), Advance Passenger Information (API) and the Passenger Name Record (PNR) was addressed with States generally supporting participation in these initiatives, but seeking also to accommodate data protection and privacy requirements. Over 100 States issue ePassports, but so far only around one third use the Public Key Directory (PKD), which is an internationally applied security feature. The increasing importance of identity management was emphasized as forgery of “breeder” documents was now a greater risk than forgery of some passports. The last item, which was very important to ACI, was on Driving technology developments and innovation where the Conference agreed to a Symposium on innovation in aviation security for 2014, saying that there needed to be both new technologies and new ways of thinking. The Conference supported the principle that ICAO should take leadership in the development of the next generation screening process in cooperation with States and industry, and this work will be taken forward through the ACI Security Committee. From a global security perspective the Conference has set the agenda for the next few years: though for the most part it is in terms of evolutionary rather than revolutionary change. The adoption of the Risk Context Statement has an important symbolic role in defining a move towards outcome-focused risk-based screening and this was echoed in many of the decisions of the conference. The most important element from an ACI perspective was the agreement that ICAO should take leadership on next generation screening with support from States and industry.


Getting to Grips with Next Generation Risked-Based Security by Arturo Garcia-Alonso, Assistant Director, Facilitation and Airport IT The 37th meeting of the ACI World Security Standing Committee was held in Washington, DC, August 2012, in conjunction with the ACI North America Public Safety and Security (ACI-NA PS&S) Conference. More than 25 members, partners and guest participants were convened to work throughout an extensive agenda which covered the most important challenges that airports, regulators and the entire aviation industry are facing to ensure our outmost industry priority: to ensure safe and secure operations. The main outcomes of the Committee meeting were: •

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Continued support and guidance to ACI’s strategy and efforts representing Airport interests at ICAO AVSEC Panel and related working groups Positions for the ICAO High Level Conference on Aviation Security in September 2012 Coordinated strategy to face the lifting of the restrictions on liquids, aerosols and gels Security Capacity Building: initiatives to share expertise and raise security awareness Strong support to Sustainability, Human Factors and Customer Service in Aviation Security Alignment with ICAO Next Generation Screening concepts and ACI Europe – AEA “Better Security”

Prior to the Committee meeting, the ACI-NA PS&S Conference, with the theme “Integrating Global Risk-Based Security Initiatives”, was a tremendous success in terms of organization, participation and content. Both ACI World and ACI North America were very satisfied with the result of the joint sessions and meetings, as this collaboration enhances networking opportunities and offers additional value to members. On behalf of ACI World, I would like to recognise and thank the excellent support from ACI-NA’s staff. For more information on Airport-related Security issues and initiatives, from both regulatory and operational perspectives, please contact [email protected] and/or [email protected]

Improving the Passenger Experience: An Industry Collaborative Effort by Arturo Garcia-Alonso, Assistant Director, Facilitation and Airport IT The 6th Meeting of the IATA Passenger Experience Management Group (PEMG) took place in Geneva, August 2012, at the IATA headquarters in Geneva, with participation of multiple stakeholders, including eight ACI airport members and ACI World representation.

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The following topics discussed and addressed include:

This was the first time an ACI staff member was invited to participate in the PEMG Committee meeting, which is the oversight coordination body which endorses the different working group recommendations.

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Common Use Bag Drop initiatives and coordination between IATA Fast Travel, Common Use Working Group and ACI Aviation Community Recommended Information Services (ACI ACRIS) Implementation of Self-Service passenger processing initiatives

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Promotion of API PNR harmonization, and recommendations for Automated Border Control processes Coordination on information to passengers related to security requirements

For more information on Passenger Facilitation, Airport IT, efficiency and innovation, please contact: [email protected]


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Airports Discuss New Developments in Retail, Passenger Processes and Customer Satisfaction at ASQ Airport Forum

The 2012 ASQ Forum for the Americas was held in Jacksonville, Florida from September 5–7. Over 50 delegates from North America, Central America and the Caribbean attended the event hosted by the Jacksonville Aviation Authority (JAA). The airport forum provides a unique venue for airport managers to meet and discuss challenges and opportunities for improving the quality of airport services. The main themes discussed during the airport forum were: • • • •

Best practices for managing waiting times How to fine-tune airport wayfinding Using commercial research to boost sales Managing ground transportation

During the event, Jacksonville Airport presented how they are using benchmarking to deliver great service to their passengers and Halifax Airport presented “The Stanfield Way” their new initiative to create an airport community. On the second day of the conference, Dallas DFW presented how they use market research to improve service quality and Detroit showed how they are using ASQ to set and monitor customer service targets.

The airport forums are also an opportunity to discuss industry best practices in managing service quality. The topics chosen for this year were managing passenger waiting times and ground transportation. Presentations were given by Atlanta and Austin, explaining how they are improving passenger processes through a better management of waiting times. Halifax presented the new developments they have implemented to improve the ground transportation offering at their airport. Delegates were also treated to a taste of Jacksonville hospitality at a gala dinner hosted by JAA on the grounds of the US navy base at Mayport, as well as, a tour of the airport facilities. ACI would like to take the opportunity to thank the Jacksonville Aviation Authority for hosting such an outstanding, unforgettable forum. For more information about the ASQ programme, please visit: www.airportservicequality.aero


ACI Welcomes New World Business Partners ALTADONA

Plaza de Casttilla, 3 28046 Madrid Spain WBP Contact Person Kary Noel Eldred Chairman Tel: +34 911 407 823 Email: [email protected] www.altadona.com Region: ACI EUR Level: Gold (Small Business) Altadona is a global provider of Integrated Security Solutions with its headquarters in Europe and presence in the United States and South America. Altadona’s next generation Command and Control Center solution, fourDscape®, consolidates all isolated or partially integrated systems into a completely integrated, interactive view of the Airport.

Aurecon SA (Pty) Ltd. P.O. Box 74381 Lynnwood Ridge 0040 South Africa

WBP Contact Person Bruce Morton Global Airports Leader Tel: +27 12 427 2631 Email: [email protected] www.aurecongroup.com Region: ACI AFR Level: Gold Aurecon is a global engineering firm that provides world-class engineering, management and specialist technical services to government and private sector clients. It aims to set industry standards, benefit communities and make a significant contribution throughout the developed and developing world. Aurecon has extensive experience in the planning, design and construction supervision of all airside and landside facilities at airports and airfields, including support facilities. Aurecon has a proven track record in the planning, design and construction of airport projects worldwide. The company retains a wealth of knowledge in these areas, across all disciplines. The company has access to a full range of in-house management, planning and engineering resources, providing a broad technical base from which to manage technically complex and specialised aviation projects. Aurecon furthermore provides specialist assistance in the operation and management of airports, policy and legal support and aid in financial restructuring and commercialisation of airports.


ACI Welcomes New World Business Partners

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Continued... Axxicom

Karel Doormanweg 4 3115 JD Schiedam Netherlands WBP Contact Person Pieter Van Der Kloet CDO Tel: +31 65 370 6615 Email: [email protected] www.facilicom.com Region: ACI EUR Level: Gold Axxicom Airport Caddy is a specialized supplier of PRM assistance (Passenger with Reduced Mobility) and is part of Facilicom, a full facility services supplier. Therefore AAC can also provide cleaning of buildings, offices and aircraft, airport security, trolley handling and other airport services such as caring for children travelling alone.

DNV KEMA

Veritasveien 1 1363 Hovik Norway WBP Contact Person Jens Rolfsen Principal Consultant Tel: +47 97 01 44 08 Email: [email protected] www.dnv.com Region: ACI EUR Level: Silver DNV is a global provider of leading risk management competence. We help customers safely and responsibly improve their business performance, and turn risks into rewards. DNV is an independent organisation with more than 10000 dedicated risk professionals in more than 100 countries.


ACI Welcomes New World Business Partners Continued...

Reshebile Aviation & Protection Services (Pty) Ltd. P.O. Box 15489 Impala Park 1472 South Africa

WBP Contact Person Andrew Parsuraman General Manager Tel: +27 11 397 1020 Email: [email protected] Region: ACI AFR Level: Gold Reshebile Aviation & Protection Services (Pty) Ltd. is a dynamic company operating nationally. By acquiring other securityrelated companies into our Group of Companies, the company has expanded its services, ensuring commitment and expertise of a high standard. Reshebile Aviation & Protection Services (Pty) Ltd. is committed to working, in partnership with our clients, to provide an excellent and professional, cost-effective one-stop aviation security service, complementing airport owners and airline operators. Jointly with its clients, RAPS will achieve and supersede all local and international standards and recommended practices. This service level is sustained by the implementation of a well-structured Quality Management System based on ICAO and IATA Security Management standards.

AEA group--PPC Region: ACI NA Level: Silver

RBC Capital Markets Region: ACI NA Level: Silver

AEA Technology Region: ACI NA Level: Silver

AlertEnterprise Region: ACI NA Level: Silver

Sixel Consulting Group Region: ACI NA Level: Silver

ERG Region: ACI NA Level: Silver

G4S Government Solutions Region: ACI NA Level: Airport Related Business


Regional World Business Partner Contacts ACI WBP AFR Ali Tounsi Email : [email protected] Website: www.aci-africa.aero

ACI WBP LAC Javier Martinez Email: [email protected] Website: www.aci-lac.aero

ACI WBP ASIA-PAC Ada Tse Email: [email protected] [email protected] Website: www.aci-asiapac.aero

ACI WBP NA Monica J. May Email: [email protected] Website: www.aci-na.org

ACI WBP EUR Yulia Plyusnina Email: [email protected] Website: www. aci-europe.org

Watch Us on YouTube: www.youtube.com/AirportsCouncilWorld We fully encourage members to submit any interesting videos of airports or airport related events to us, which will make available on our YouTube Channel. Contact: Brent Taylor Website Content Coordinator ACI World [email protected]

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EVE NT S C A L EN D A R 8th Symposium and Exhibition on ICAO MRTDs, Biometrics and Security Standards October 10-12, 2012 Montreal, Canada ICAO Performance-based Navigation (PBN) Symposium and Workshops October 16-19, 2012 Montreal, Canada Airport Leadership and Change Management, Forum and Exhibition October 17-19, 2012 London, United Kingdom ICAO Eastern and Southern African Regional Runway Safety Seminar October 29-30, 2012 Cape Town, South Africa ICAO European Regional Runway Safety Seminar November 6-8, 2012 Moscow, Russia 2012 ACI-LAC Assembly, Conference and Exhibition November 10-13, 2012 Puerto Vallarta, Mexico Airport Concessions Conference November 12-14, 2012 Denver, Colorado, US ICAO 12th Air Navigation Conference November 19-30, 2012 Montreal, Canada ACI Europe & ACI Asia Pacific Airport Exchange 2012, Conference & Exhibition November 26-28, 2012 Amsterdam, The Netherlands International Aviation Issues Seminar 6-7 December, 2012 Washington, DC, US 2013 Risk Management Conference 9-11 January Las Vegas, Nevada, US

Customer Service Seminar 22-24 January Amelia Island, Florida (Jacksonville area), US The Trinity Forum 29-31 January Abu Dhabi, UAE CEO Forum & Winter Board of Directors Meeting 6-9 February Miami, Florida, US Public Safety & Security Spring Conference 5-7 March St. Petersburg, Florida, US ACI Economics and Finance Conference 6-8 March Singapore 5th ACI Europe Regional Airports Conference and Exhibition 15-17 April Lyon, France 8th ACI Asia-Pacific Regional Assembly, Conference & Exhibition 22-25 April Phuket, Thailand ACI Europe / World Assembly, Conference & Exhibition 8-12 June Istanbul, Turkey

For a complete list of events visit us online at: www.aci.aero/events


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BENCHMARKING Commercial Services

TAKING YOUR AIRPORT’S RETAIL TO NEW HEIGHTS Airport Service Quality now offers Retail Benchmarking

LEARN from global best practice BENCHMARK satisfaction levels and sales performance with top airports around the world

MEASURE passenger satisfaction levels with your airport’s retail / F&B offering

UNDERSTAND needs and expectations of your passengers

Dr. Rafael Echevarne ACI Director of Economics +1 514 373-1211 [email protected]

Damien Kobel Director DKMA + 41 22 354 0753 [email protected]

www.airportservicequality.com/content/retail.html

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMA


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Click to download the ACI Global Training Course Catalogue

2011 World Airport Traffic Report

aci publications

order form - January 2011

ACI MONTHLY World Airport Traffic Report (WATR) 2010 – eBook – 1 issue for the month of……………… 2010 - eBook - 12 issues** 2010 - Excel - 1 issue for the month of .......................... 2010 - Excel - 12 issues Past issues eBook: 2003 – 2009 2003 2004 2005 2006 2007 2009 1 issue for the month of ........................ 12 issues Excel: 1994 - 2009 1994 1995 1996 1997 1998 2000 2001 2002 2003 2004 2006 2007 2008 2009 1 issue for the month of ........................ 12 issues

Member Price

Non-Member Price

30 275 150 1,500

75 675 375 3,750

25 250

60 600

2008

1999 2005 125 1,250

300 3,000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price

Non-Member Price

2010 – eBook – 1 issue for the month of……………… 2010 - eBook - 12 issues** 2010 - Excel - 1 issue for the month of .......................... 2010 - Excel - 12 issues

30 275 150 1,500

75 675 375 3,750

Past issues eBook: 2005 – 2009 2005 2006 2007 2008 2009 1 issue for the month of ........................ 12 issues

25 250

60 600

Excel: 2005 - 2009 2005 2006 2007 2008 2009 1 issue for the month of ........................ 12 issues

125 1,250

300 3,000

Member Price

Non-Member Price

ACI Statistics Package 2010

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR) eBook – 12 months Excel – 12 months

ACI Publications Order Form

1 of 5

Quantity

375

950

2,250

5,750

Quantity

www.aci.aero

Airport Data

ACI Statistics Manual: A practical guide addressing best practices

2011 Click to download your copy of the ACI Statistics Manual: A practical guide addressing best practice www.aci.aero

Quantity

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | [email protected]

ACI Publications Order Form –January 2011

www.aci.aero/publications Published by ACI World James Roach Manager, Communications [email protected]

Editors

Brent Taylor Website Content Coordinator [email protected]