Airports Council International

AIRPORTS COUNCIL World Report AUGUST 2015 INSIDE THIS ISSUE Message from Angela Gittens, Director General, ACI World ACI Sound Bites: Quotes from ACI Regional Heads Robust 6.9% growth in passenger traffic, air freight growth dips to 1.3% during May Busy and successful session of the ICAO Air Navigation Commission concludes in June ACI Latin America-Caribbean attends security access and egress information session at Liberia International Airport 125 airports report on their progress in airport industry’s global climate change programme Travelers continue to benefit from Mobile Passport App ACI EUROPE and the European Travel Commission support Open Skies Calculating the ROI from training ACI’s APEX in Safety team performs four reviews in Latin America-Caribbean The ACI Asia-Pacific World Business Partner Airport Tour 2015 takes participating World Business Partners on tours of three Asia-Pacific airports 15th meeting of the ICAO Aerodrome Design Working Group ACI EUROPE Best Airport Award winners for 2015 announced in Prague Featured ACI Global Training courses ACI Global Training calendar (August–December 2015) Upcoming ACI events (July–November 2015) ACI welcomes new World Business Partners Regional World Business Partner contacts

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ACI World Report – August 2015

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Message from Angela Gittens Director General, ACI World Dear Colleagues, The traditionally busy travel month of August is now upon us. Of course, more passengers through the gates means more opportunities for airports, retailers and brands to generate non-aeronautical revenue, vital to airports’ bottom lines and a major source of funding for much-needed capacity investment. Data from ACI’s recently released 2014 Airport Economics Report underscores the importance of non-aeronautical revenue—and retail specifically— to the financial condition of airports. Indeed, retail remains the leading source of non-aeronautical revenue for airports worldwide, representing 28% of the total. And for much of the world, most of that retail revenue is generated by the duty free offerings long popular with the travelling public. Understanding just how significant this segment of the business is to accommodating the demand for air service by communities around the world, ACI partnered with The Moodie Report in 2007 to produce The Trinity Forum, the industry’s premier event bringing together airports, retailers and brands in a collaborative effort to delight the customer and grow airport commercial revenues. The Trinity Forum 2015 takes place from 16 to 18 September in Hong Kong and features an allstar lineup of airport, retailer and brand experts discussing such hot topics as China’s changing role in travel retail; the future of airport retail in the face of restrictive legislative and regulatory initiatives; consumer innovation and engagement; technology; and much more. Antoine Rostworowski, ACI World’s Director of Facilitation & IT, will lead a special workshop on the afternoon of the conference’s last day to give attendees the details of the latest Airport Service Quality Survey (ASQ) results, including the impact of passenger satisfaction on airport commercial revenues.

The busy travel season is also a time to think about security, both from the standpoint of improving efficiency and enhancing what we do to keep travelers safe. One security-related topic that doesn’t get as much attention as it should is the very real issue of human trafficking. The Coalition to Abolish Slavery & Trafficking estimates that worldwide some 30 million people are enslaved, with anywhere between 600,000 and 800,000 victims trafficked across international borders each year. The National Human Trafficking Resource Center has published an assessment tool specifically designed for airports and airlines to help identify victims of human trafficking. The tool also contains steps to take in the event that you suspect that someone is being trafficked through an airport. Regardless of the initiative, making airports better and more secure for the traveling public requires not only collaboration on a grand scale, but also a personal commitment on the part of each individual to uphold the high standards that the industry has set for itself. We are, first and foremost, a business of people helping people. Remembering this fact and ensuring that it informs everything that we do is the surest way to build a solid foundation for aviation’s continued growth.

Angela Gittens Director General ACI World


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ACI Sound Bites “Competitive pressures on airports’ commercial activities have been growing for some time, but 2013 was a turning point. For the first time, not only were commercial revenues decreasing on a per-passenger basis (at -4.1%), but this decrease was actually much steeper than the contraction in aeronautical revenues (at -0.8%). This new situation is pointing to a serious challenge for the airport industry’s well established financial model. Since airlines and passengers pay nowhere near the full cost of the infrastructure they use, our ability to modernise and develop to offer higher quality and more connectivity has always been conditional upon growing our commercial revenues. At the end of the day, there is no magic wand—somebody needs to pay. Going forward, with several years of reductions in airport operating expenses behind us, airlines and passengers may well have to pay a fairer share of the costs they incur.” Olivier Jankovec, Director General, ACI EUROPE (speaking at the 25th ACI EUROPE Annual Assembly, Congress & Exhibition in Prague, Czech Republic) ========================================================= “Over the last few months we have continued to work in partnership with a number of our valued industry partners. From the recently completed safety culture survey with Association of Asia Pacific Airlines (AAPA) and Arab Air Carriers’ Organization (AACO) to partnering with Australian Airports Association (AAA) in the ‘Airport Safety Week 2015,’ taking place this October to raise safety awareness at airports in Australia, New Zealand and across the Asia-Pacific region, aviation safety remains a top priority in the region. We also work closely with China Civil Airports Association and participated in the “New Norm and Development in Secured Civil Aviation” round table discussion, held in June in Shanghai, China. Our region will continue to strengthen our influence in the region by fostering partnerships with industry associations.” Patti Chau, Regional Director, ACI Asia-Pacific (on the importance of partnering with industry stakeholders on the top priorities of safety and security) ========================================================= “Passenger facilitation is a top priority for North American airports and our airline partners. This new Mobile Passport technology offers passengers one more tool for fast and efficient entry into the United States while maintaining the highest safety and security standards. As more and more travelers adopt Mobile Passport, we could not be more pleased with the early results and increased efficiency we are already seeing.” Kevin M. Burke, President and CEO, ACI-North America (on growing customer satisfaction with ACI-NA-developed Mobile Passport technology)


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ACI Sound Bites

“Safety is ACI’s top priority, and with this in mind, ACI Latin America-Caribbean participated in the Fifth RASG-PA Safety Summit in Medellin, Colombia from 22–24 June. I’m pleased to note that attendees were proactive about enhancing safety, and particularly preventing runway excursions, at airports throughout the region.” Javier Martinez, Director General, ACI Latin America-Caribbean (on ACI Latin America-Caribbean’s continued focus on enhancing safety in the region) ========================================================= “ACI Africa believes that leadership and innovation are the main values that pave the way toward the development of African airports. With this in mind, ACI Africa’s 24th Annual General Assembly, Regional Conference and Exhibition, taking place from 18 to 25 October 2015 in Hammamet, Tunisia, will primarily focus on the theme of ‘Leadership and innovation in airport management.’” Ali Tounsi, Secretary General, ACI Africa (on the need for leadership and innovation in the continued evolution of African airports) =========================================================

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Robust 6.9% growth in passenger traffic, air freight growth dips to 1.3% during May For the month of May, passenger traffic continued the pattern of strong and stable growth seen over the past 12 months. Total passenger traffic increased by 6.9% as compared to the previous year, while international passenger traffic outpaced domestic traffic at 7.3% versus 6.7%, respectively. May is known as a shoulder-season month, and such strong growth in international traffic brings good news and a positive outlook for the peak months of summer. While all regions reported gains in total passenger traffic, AsiaPacific and the Middle East remain the fastest growing regions with 10.6% and 10.9% gains, respectively. International passenger traffic for these regions grew by 11.6% and 11.4%, respectively. The mature markets of North America and Europe posted total passenger traffic growth above trend at 4.5% and 5.8%, respectively. Latin AmericaCaribbean also saw strong increases in total passenger traffic at 6.4%. Africa trails with 4.4% total passenger traffic growth, with international traffic (2.9%) circumvented by strong domestic traffic increases (8.5%). Several of the worlds’ busiest airports experienced double-digit increases in total passenger numbers, with the most notable of them being Dubai (DXB), Bangkok (BKK) and Shanghai (PVG), with growth of 23.2%, 22.8% and 22.0%, respectively. Incheon (ICN) and Delhi (DEL) follow the leading triumvirate with 19.9% and 14.9% growth in total passenger volumes.

Total air freight growth dipped to a one-year low of 1.3%. Out of top 30 airports by air freight traffic, 15 posted a decrease in total freight volumes from the previous year. Paris (CDG) and Miami (MIA) declined by a substantial 7.6% and 5.7%, respectively. Other major freight hubs— Frankfurt (FRA), Taipei (TPE), Tokyo (NRT) and Bangkok (BKK)—followed with 3.4%, 2.9%, 2.7% and 2.7% declines in freight volumes respectively. The ongoing concerns in the Euro area are reflected in a 0.6% decrease in total freight as compared to the previous year, while domestic freight in Europe is in decline by a significant 5.6% and international freight is down slightly by 0.5%. The Middle East is outpacing Asia-Pacific with 4.4% versus 1.6% growth in total freight, while North America and Latin America each show 1.1% growth in total freight traffic. Africa posted an optimistic 10.3% increase, driven by total freight traffic growth of 9.4% and 15.9% in Johannesburg (JNB) and Casablanca (CMN), respectively. May shows diverging results for passenger and air freight traffic. Robust growth in passenger traffic was led by Asia-Pacific and the Middle East, but on the other hand, weak growth in air freight coupled with significant declines in major international air freight hubs raises concerns about the second half of the year. While international tourism remains buoyant, the weaker than expected economic performance of Europe and the slowdown of international exports from Asia signal ongoing trepidations.


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Robust 6.9% growth in passenger traffic, air freight growth dips to 1.3% during May

10 ACI World Report – August 2015 Robust 6.9% growth in passenger traffic, air freight growth dips to 1.3% during May


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Robust 6.9% growth in passenger traffic, air freight growth dips to 1.3% during May

12 ACI World Report – August 2015 ACI_WATR_2015_AirportWorld_FINAL.pdf

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14 ACI World Report – August 2015

Busy and successful session of the ICAO Air Navigation Commission concludes in June By David Gamper, Director, Safety & Technical, ACI World Significant issues for airports were debated during the last Air Navigation Commission (ANC), and ACI used its opportunity as an ANC Observer to comment.

conditions of occupancy of a runway and automatically returns this information to warning lights at the runway take-off thresholds and entrances.

Recommendations from the Aerodromes Panel in 2014

Its essence is a standard for Runway Entrance Lights, and Takeoff and Hold Lights. They are at several airports in the US and Japan and a test installed at Paris-Charles de Gaulle in France.

The ANC considered the results of consultation with States on an amendment to Annex 14 that includes significant changes for airport operators, most importantly reductions in minimum taxiway separations. Most States that replied were favourable to the changes and only small revisions were made by the ANC, without any changes to the dimensions.

This proposal was the subject of long discussions in the ANC and the Commission Group that deals with airport matters (CG5). ICAO made a special request for information from States and the ANC heard presentations from the States that have implemented it.

The ICAO Council must now approve this amendment, which will form part of a larger package of amendments to Annex 14, for applicability in November 2016. ACI has asked that this part of the package be approved as soon as possible rather than in January 2016, since we believe that States will benefit from the certainty that these changes will be approved, and therefore be able to avoid unnecessary spending to conform to existing standards.

ACI views this as a system that is only needed for airports (and runways) with particular runway incursion risk factors, and is most likely not needed at airports with a complete Advanced Surface Movement Guidance and Control System, including Stop Bars and other defenses against runway incursions. An ARIWS is a complex and costly means of combatting runway incursions, and airports should not have to justify why they do not need to install an ARIWS.

Preliminary review of amendments to Annex 14 from the first meeting of the new Aerodrome Design and Operations Panel (ADOP) in February 2015

The full proposal approved for consultation is in State Letter 51, dated 10 July. Some ACI comments were not accepted, but we have the opportunity for further comment.

This amendment would introduce new provisions for storm water drainage in the runway strip, better definition of blast pads, phasing out of Visual Approach Slope Indicator Systems and introduction of optional larger markings for Runway Holding Positions. The proposals were modified after ACI advice to make them more suitable for airports. The proposed amendments were published in State Letter 53 dated 15 July and are open for comment by States.

Runway Status Lights

The ANC also reviewed nineteen job cards setting out future work for the ADOP. ACI proposed wording changes to the job cards for Annex 14 development and aerodrome design specifications. After the ANC meeting, ACI drafted a new job card on eliminating “over-provision” (overdesign) in Annex 14. The job card was sent to the Aerodrome Design Working Group, which set up a task force to work on the issue that will meet in August Autonomous Runway Incursion Warning System (ARIWS) ARWIS is a proposed ICAO specification for a surveillance system that monitors certain

THL - Takeoff and Hold Lights REL - Runway Entrance Lights RIL - Runway Intersection Lights Source: US FAA


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ACI Latin America-Caribbean attends security access and egress information session at Liberia International Airport Liberia International Airport, located in the Pacific region of Guanacaste and currently the second-largest airport in Costa Rica, hosted an information session on a recent security access and egress (SAE) diagnostic exercise performed to improve traffic flow given recent increases in passenger traffic at the airport. In attendance were a number of airport, Javier Martinez Botacio, Director General of ACI Latin industry and government officials, including Javier America-Caribbean (second from right), along with airport, Martinez Botacio, Director industry and government officials, attends an information General of ACI Latin session at Liberia International Airport on recent security America-Caribbean, and access and egress improvements Leticia Monteagudo, Regional Implementation airport is currently reviewing other Manager – Passenger Facilitation, Airport recommendations that may be implemented Security Egress Program at IATA. later this year. Liberia International Airport saw passenger traffic grow an impressive 15% year over year in 2014, and forecasts indicate further sustained growth of 3 to 6% per annum in the years to come. A new terminal building with a capacity to handle 1.5 million passengers was opened in 2012, and the latest SAE initiative is a step toward ensuring optimum efficiency at the airport. “I commend Liberia International Airport for the steps it is taking to ensure the efficient flow of passenger traffic,” Martinez Botacio said. “This project is a great example of an airport using every resource available to improve the traveler’s journey. Managing growing demand is not just about building new infrastructure; there are other steps that can and should be taken in parallel to ensure the best possible passenger experience.” During the SAE exercise, a second baggage search checkpoint and a restricted item disposal unit were found to significantly improve passenger traffic flow. The

“ACI and IATA are aligned on a number of fronts, and certainly the need to improve the efficiency and effectiveness of security regimes is one of them,” Martinez Botacio added. “In fact, as a result of a Memorandum of Understanding signed in late 2013, ACI and IATA are working in close cooperation on a variety of projects, including SAE; cooperation on common use standards; automated border control; the development and maintenance of technical specifications for data exchange; ground handling best practices; and Smart Security. “The work being done at Liberia International Airport is sure to make a positive difference, both for the airport, the airlines and the passengers,” concluded Martinez Botacio. “With traffic across the Latin America-Caribbean region expected to continue growing in the coming years, you can expect more and more Latin AmericaCaribbean airports to begin implementing such efficiency measures to meet the challenge of managing future growth today.”


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125 airports report on their progress in airport industry’s global climate change programme By Robert O’Meara, Director, Media & Communications, ACI EUROPE Following the global airport industry’s commitment to reduce its carbon emissions, made seven years ago, the intervening years have seen a groundswell of airports become part of the industry’s carbon management initiative, Airport Carbon Accreditation. As the calendar counts down to the climate change negotiations at COP21 in Paris at the end of this year, Airports Council International recently released the annual results for the programme covering the period June 2014 to June 2015—the very first time such results have been announced since Airport Carbon Accreditation became the global carbon standard for airports. The programme certifies airports at four different levels of accreditation covering all stages of carbon management (Mapping, Reduction, Optimisation and Neutrality). It is independently administered by the WSP Parsons Brinckerhoff, institutionally endorsed and has already won praise from the International Civil Aviation Organisation (ICAO), the United Nations Environment Programme (UNEP) and the European Union (EU). Launching a brand new microsite featuring the key figures from this year’s Annual Report, accessible at www.airportCO2.org, it was revealed that in the past twelve months, Airport Carbon Accredited status has been earned by a total of 125 airports in over 40 countries across the world, an increase of over 22% on the previous year. Olivier Jankovec, Director General, ACI EUROPE; Patti Chau, Regional Director, ACI Asia-Pacific; Ali Tounsi, Regional Director, ACI Africa; Kevin Burke, President and CEO, ACI-North America;

and Angela Gittens, Director General, ACI World commented: “These airports are reporting on their carbon management activities every year and they have mobilised on this of their own accord. And it’s not just the bigger hubs like Dubai, Heathrow, Hong Kong, Paris CDG, IstanbulAtatürk, Seattle-Tacoma, Seoul-Incheon and Schiphol—the programme has certified a huge number of smaller airports like Eindhoven, Enfidha Hammamet, Farnborough, Hat Yai International, Malmö, Portland-Troutdale and Puerto Vallarta. “An impressive 1.7 billion passengers now travel through airports certified at one of the four levels of the programme—that’s 27.5% of global air passenger traffic,” they continued. “Most promisingly, 22 airports advanced up a level of the programme in the past year, making further progress on the way they manage their carbon emissions. In the past year, these airports have succeeded in reducing the CO2 emissions under their direct control by 212,460 tonnes of CO2. That’s equivalent to the annual CO2 sequestered by 1,495 acres of forest.” “Here in Europe where the initiative first launched in June 2009, there are now 92 airports in the programme,” Jankovec added. “They welcome 63.9% of European passenger traffic annually. European airports are leading the way on this and the engagement and progress have been tremendous, as can be seen from the fact that 20 of those airports are now carbon neutral.” For details of the accredited airports in each world region, their actions and the difference the programme is making, visit www.airportCO2.org.


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All ACI member airports, whether part of ASQ or interested in finding out more, are welcome to join us in learning more about how the Airport Service Quality (ASQ) programme can help your airport enhance the passenger experience. For more information, please visit http://www.aci.aero/Airport-Service-Quality/ASQ-Forums or contact [email protected].

We look forward to welcoming you to Montreal, Tianjin and Madrid! @ACIASQ #ACIASQ2015

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Travelers continue to benefit from Mobile Passport App By Matt Cornelius, Managing Director, Air Policy, ACI-North America

ACI-North America (ACI-NA) recently welcomed growing passenger satisfaction with newly implemented Mobile Passport Control technology. Mobile Passport allows eligible travelers to submit their passport information and customs declaration form via an iOS or Android device prior to U.S. Customs and Border Protection (CBP) inspection. This first-of-its-kind app was developed by ACI-NA and Airside Mobile in partnership with U.S. Customs and Border Protection. “Passenger facilitation is a top priority for North American airports and our airline partners,” said ACI-NA President and CEO Kevin M. Burke. “This new

technology offers passengers one more tool for fast and efficient entry into the United States while maintaining the highest safety and security standards. As more and more travelers adopt Mobile Passport, we could not be more pleased with the early results and increased efficiency we are already seeing.” First launched at Hartsfield-Jackson Atlanta International Airport in August 2014, Mobile Passport has now been successfully deployed at Miami International Airport, Seattle-Tacoma International Airport, Chicago O’Hare International Airport and San Francisco International Airport.

Mobile Passport App - Passenger Process


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Travelers continue to benefit from Mobile Passport App

Since its official launch, the Mobile Passport app has been downloaded nearly 150,000 times. The app has been used more than 62,000 times by eligible travelers entering the United States, with half of all transactions taking place at Miami International Airport. Additionally, the app recently received its 500th five-star rating in the iTunes app store. Mobile Passport was also recognized as the Best Immigration and Arrivals Initiative in 2015 by the Future Travel Experience Awards. In addition to transforming the customs clearance process for eligible travelers arriving in the United States, Mobile Passport has proved to be an outstanding example of the kind of

innovation that occurs when industry and government work together to achieve cost-effective solutions. “Airports see a clear role for innovative technology in creating a more efficient traveler experience, and Mobile Passport is just the beginning,” said Burke. “Moreover, Canadian, Asian and European airports have acknowledged U.S. leadership on Mobile Passport and have expressed interest in expanding Mobile Passport technology globally.” For more information on the Mobile Passport App, please email Matthew Cornelius, Managing Director, Air Policy at [email protected].

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ACI EUROPE and the European Travel Commission support Open Skies By Robert O’Meara, Director, Media & Communications, ACI EUROPE At the recent 25th ACI EUROPE Annual Assembly, Congress & Exhibition in Prague, Arnaud Feist, President of ACI EUROPE & CEO of Brussels Airport, addressed connectivity and open skies in a speech that was designed to speak directly to the EU Commissioner for Transport, Violeta Bulc, who was also appearing at the event. Referring to new data from ACI EUROPE’s 2015 Airport Industry Connectivity Report, Feist underlined the value air transport brings to Europe: 4.1% of European GDP and nearly 12 million jobs. He stressed the priority for Europe to remain connected and open for business with emerging markets and the need for the EU Commissioner to place air connectivity and consumers at the very heart of her new aviation strategy, currently in development. Feist went on to announce the release of a joint position on Open Skies by ACI EUROPE and the ETC (European Travel Commission) that represents National tourism organisations. This position underlines the need to support connectivity by expanding Open Skies beyond Europe. The priority should be about replicating the benefits achieved by the 2006 EU-US aviation agreement with the EU’s main trading partners—including ASEAN, China, the Gulf countries, India and Turkey. These EU-negotiated agreements should aim at liberalising market access on international air routes for both passenger and freight services. They should also achieve regulatory convergence on key issues

relating to the efficient functioning of a liberalised aviation market—including fair competition. Addressing the ongoing public debate on the expansion of the Gulf airlines in Europe and the US, Feist was very clear: “Open Skies and fair competition need to go hand in hand. But Europe’s airports and tourism organisations do not regard the public financing of airport infrastructure, start-up aid for airlines and more favourable fiscal regimes as necessarily involving unfair competition, but rather as legitimate economic development policy choices made by the Gulf States.” Referring to the position of the European airlines attacking their Gulf competitors, he added: “These airlines are our longtime partners. For many of us, their fate is also our fate. They are right in saying that the expansion of the Gulf airlines and of the Gulf airports is a fierce challenge for European aviation. But the issues they raise and the remedies they propose are the wrong ones. This is not so much about how the Gulf States are nurturing their aviation sector and nor should it be about closing our market. Rather, this is primarily about how Europe is not supporting its own aviation sector. And let’s be honest, this is also about how we as European industry—airlines, airports and ATM providers—all need to keep working on improving our own competitive positions.”


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ACI EUROPE and the European Travel Commission support Open Skies

Beyond these necessary efforts, Feist stressed that the key issue for European aviation was policy change. Apart from an ambitious agenda for Open Skies, Europe’s airports were united with National tourism organisations in calling for the EU’s new Aviation Strategy to promote connectivity by addressing a range of issues. These include more liberal and tourist-friendly visa policies, addressing the looming airport capacity crunch, abolishing aviation taxes,

reducing regulatory driven costs—in particular for security and safety—and last but not least, making real progress in implementing the Single European Sky. The publication European Airports & Tourism Organisations: Together on Open Skies is available to download here. The ACI EUROPE Airport Industry Connectivity Report 2005–2015 is available to download here.

European Airports & Tourism Organisations: Together on Open Skies is available to download here, and The ACI EUROPE Airport Industry Connectivity Report 2005–2015 is available to download here.“


Calculating the ROI from training Kevin Caron, Head, Global Training and Developing Nations Airport Assistance Programme, ACI World

In my last article, I discussed the four levels of the Kirkpatrick model being Reaction, Learning, Behavior and Results. In the view of many, an additional element can be added: return on investment (ROI). The ROI can be included in Kirkpatrick’s original fourth level (Results), but the challenge in doing this is that the ROI could foreseeably be ignored when focusing strictly on Results. To that end, many authors on training effectiveness have proposed adding a fifth element to Kirkpatrick’s model: How to examine the ROI. This allows us to effectively measure the impact that the training programme in question has made on the organization (e.g., happier customers, fewer airside incidents, etc.). With that in mind, after the training activity has taken place, the students’ performance needs to be measured again to determine if there was an improvement. The good news is that ROI can be determined through a scientific method. The training ROI is the measure of the monetary benefits obtained by the airport over a specified period in return for a given investment in education courses or programmes. So in simple terms, it is the extent to which the benefits of training exceed the costs (money invested). Let’s look at a theoretical example of airside at an airport. Over the past year there is a noticeable increase in airside incidents causing both injuries to staff and damage to equipment (buildings, jet bridges, vehicles, etc.). To address the issues

In order to ensure an accurate measurement of ROI, it is important to have detailed data before and after a training activity occurs.

both the airport training manager and the airport safety manager take action. One of the tools to resolve this issue is to provide training courses to all airside staff. An analysis during the 12 months that follow the training indicates a decrease in the number of incidents, and consequently a decrease in injuries, damage and costs. By putting into practice what has been learned, organizations may achieve significant cost savings and/or revenue generation as a result of such Human Resources investments. As can be seen above, in instances where safety is concerned, injuries and incidents may be reduced. Additionally, investing in education leads to returns at an individualized level (increased career opportunities) and for organizations as a whole (safety and operational enhancements). The external benefit of training may at first be hard to quantify (e.g., an increase in advertising revenues after a course on non-aeronautical revenue generation). That being said, the ROI for the abovementioned course could nevertheless be estimated with effective monitoring systems. Of course, in order to ensure an accurate measurement of ROI, it is important to have detailed data before and after a training activity occurs. Lastly, it is important to note that the measurement of training ROI is not a one-person show. Used properly it is a powerful tool that enables HR and training managers to measure just how much a training activity contributes to achieving organizational effectiveness, and as such requires the coordinated efforts of many members of the airport team to ensure an accurate measurement of its benefits.


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ACI’s APEX in Safety team performs four reviews in Latin America-Caribbean There was no time for vacationing during spring break season for ACI’s Airport Excellence (APEX) in Safety team, with no less than four reviews taking place in the Latin-America and Caribbean region. Aruba Queen Beatrix International Airport (AUA) hosted a review from 2 to 6 March, welcoming peers from five airports, one ICAO representative and ACI World APEX in Safety Manager Juan Manuel Manriquez. AUA has been a strong supporter of the programme since inception and felt it was now time to identify their own gaps in order to enhance their level of safety. Eric Martijn, Head of the Airside Safety Management Unit for AUA, who had previously participated in four reviews as an assessor, knew the many advantages of a safety review, particularly with regard to enhancing operational safety and management. The APEX team then performed a safety review at Curaçao International Airport from 23 to 27 March, where a team of dedicated airport staff welcomed assessors

The APEX in Safety team and staff from Queen Beatrix International Airport

APEX in Safety review of Curaçao International Airport from Canada, the United States and the Netherlands, led by Danny Boutin, Senior Manager, APEX Programmes, ACI World. “The group delivered outstanding work and it is truly amazing how comprehensive this assessment was given that it was performed in just a few days,” said Tobias Markert, Chief Operations Officer, Curaçao Airport Partners N.V. “The feedback is very valuable to us and will certainly help in making Curacao Airport safer. Furthermore, it will be indispensable as we work toward the target of becoming a certified airport. APEX in Safety is a great ACI service, provided by true professionals. Thank you!” The month of April was also filled with activities, with the APEX team gathering nine assessors to answer a safety review request from Tocumen S.A., the airport operator for Tocumen (PTY) and Pacifico


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ACI’s APEX in Safety team performs four reviews in Latin America-Caribbean

(BLB) airports. Successful reviews tailored specifically for each airport took place over eight days, from 15 to 24 April. The growing demand from the Latin America-Caribbean region is quite impressive. Just one review was held in the region last year and four were performed in the first half of 2015. “With active discussions already underway with other airports in the region, we are quite happy to note that our objectives for the Latin America-Caribbean region will be surpassed in 2015,” said Danny Boutin, Senior Manager, APEX Programmes, ACI World. “We are constantly seeking additional support—both in Latin AmericaCaribbean and around the world—in the form of airports joining the APEX in Safety

programme as Safety Partners and hosting reviews to enhance their operational safety, identify gaps and help in achieving certification.” “Importantly, the APEX in Safety programme works to encourage the free sharing of lessons learned among ACI Members, and we hope that the relationships built through these shared experiences will continue to grow, fostering a safer industry,” concluded Boutin. For more information about the APEX in Safety programme, to host a safety review or to become a Safety Partner, feel free to contact Danny Boutin, Senior Manager, APEX Programmes, ACI World by emailing [email protected] or [email protected].

“The APEX in Safety programme works to encourage the free sharing of lessons learned among ACI Members, and we hope that the relationships built through these shared experiences will continue to grow, fostering a safer industry.” Danny Boutin, Senior Manager, APEX Programmes, ACI World


Three’s a charm

The ACI Asia-Pacific World Business Partner Airport Tour 2015 takes participating World Business Partners on tours of three Asia-Pacific airports By Vivian Fung, Manager – Communications, ACI Asia-Pacific

The ACI Asia-Pacific World Business Partner (WBP) Airport Tour took place from 1–3 July, 2015. Eleven executives representing eight companies toured Soekarno-Hatta and Kualanamu International Airports in Indonesia, as well as Singapore Changi Airport. An initiative introduced back in 2011 and only offered by ACI Asia-Pacific, this year marks the fifth airport tour. Past tours visited airports in Korea, China, India, Thailand, Cambodia, Malaysia and Myanmar. The objective of the tour is to provide a unique platform for both WBP and Airport Members to explore mutually beneficial synergies among businesses. The environment allows WBPs to meet faceto-face with airport senior executives to understand the host airport’s development plans and upcoming projects. At the same time, the airports benefit from hearing about the latest technology trends and business solutions from the WBP. The group first visited Soekarno-Hatta International Airport, followed by Kualanamu International Airport on the second day. The airports are managed by PT Angkasa Pura II (Persero) (AP II), a state-owned enterprise that manages 13 airports in Western Indonesia. During the meetings in Jakarta and Medan, AP II shared its ambitious projects and future plans for both airports. The group also had the exclusive chance to visit the construction site of Soekarno-Hatta’s Terminal 3 “Ultimate,” which is scheduled to be operational by early next year. In Singapore, the group had an informative meeting with representatives of Changi

ACI Asia-Pacific WBP Airport Tour participants at the construction site of Soekarno-Hatta International Airport’s Terminal 3

Airport Group (CAG) led by Choy Da Wen, Senior Vice President, Changi East Programme Management Office. Mr. Choy introduced CAG’s major development projects, including the development of Terminal 4, the Terminal 1 expansion, Jewel Changi Airport and Changi East (Terminal 5). All participants expressed their gratitude to the three host airports for the productive meetings and warm hospitality. “I found the tour was very beneficial to our company,” said Rob Harvey, Area Director SE Asia/Pacific at Venderlande. “It helped us to strengthen the relationship with AP II and CAG, with whom we already have experience working. The tour proved to be very valuable as it was a great forum for both networking and understanding the challenges that our customers are facing. I would like to extend


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ACI Asia-Pacific takes World Business Partners on tours of three Asia-Pacific airports

The group at Kualanamu (Medan) International Airport

my gratitude to both ACI Asia-Pacific and host airports for their hospitality and I would encourage other WBP members to participate in future airport tours.” “It was a well-organized tour by the ACI AsiaPacific team with great hospitality from AP II and Changi Airport,” said Jonathan Song, Assistant Manager – Business Development, Plaza Premium Lounge. “The event offers good networking opportunities among the WBP members and access to the latest information on airports and their future development plans. I was also pleased to

Singapore Changi Airport, the last stop on the 2015 WBP Airport Tour

have an opportunity to introduce our lounge at Terminal 1 to our industry colleagues during the tour at Changi Airport. We will definitely return for the full tour next year.” ACI Asia-Pacific is planning to visit airports in the Middle East in late 2016. Detailed information will soon be available. To learn more about the ACI Asia-Pacific WBP programme, please contact the Regional Office at [email protected].

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15th meeting of the ICAO Aerodrome Design Working Group By Nicholas Ratledge, Manager, Airport Safety and Operations, ACI World

The 15th meeting of the Aerodrome Design Working Group (ADWG) was held from 22–26 June 2015 at ICAO Headquarters in Montreal. Representatives from Australia, Belgium, France, Germany, Japan and Switzerland attended, as well as staff from ACI, the European Aviation Safety Agency, the International Air Transport Association, the International Federation of Air Line Pilots Associations (IFALPA) and the International Coordinating Council of Aerospace Industries Associations (ICCAIA). ACI presented a discussion paper on the naming convention for taxiways, responding to a request from IFALPA to bar the use of the letter “Z” because of a risk of confusion with the number 2, and to have ICAO Annex 14 Recommendation 5.4.3.36 (which bars the use of the letters I, O and X because of presumed risk of confusion with the numerals 1, 0 and the closed symbol) raised to a Standard. ACI provided evidence to show that the letter Z is in common use, apparently without problems, and there is insufficient evidence that there is any risk of confusion to pilots by its continued use. The ADWG decided to seek further evidence of where taxiway naming is causing safety concerns before suggesting any further change. ACI presented a discussion paper to improve the current definitions of taxiways and taxilanes in Annex 14 and the Aerodrome Design Manual. Currently, the diagrams and definitions are not very clear with regard to different types of taxiways and taxilanes. ACI presented a more comprehensive diagram to

outline gaps currently in Annex 14 and provide stronger guidance. Members of the working group had some difficulty understanding the definition of an apron taxiway. It was explained that at some airports taxiways run through an apron area and are designated as such. The group also requested a simple diagram explaining a remote de-icing stand, which was provided. The diagrams were accepted for inclusions into Annex 14 and the Aerodrome Design Manual. A proposal was submitted to elevate Runway End Safety Area recommendations for Code 1 and Code 2 non-instrument runways to a Standard. Rationale was presented, but the supporting evidence was deemed insufficient and no recommendation was made to the Aerodrome Design and Operations Panel. ACI also presented the conclusion of the work on the “Aerodrome Characteristics Matrix,” which explains the technical requirements for all infrastructure on the airside. This will be put into the ICAO Aerodrome Design Manual, along with a reference to it in the Annex 14 guidance material. There was an important discussion about two ANC job cards that call for review of the structure of Annex 14 and the basis of the current Aerodrome Reference Codes (ARC). ACI proposed an additional job card to require as a high priority a review of overdesign (over-provision) in Annex 14 design specifications following the acceptance of a reduction in taxiway separations. This proposal was enthusiastically supported by ICCAIA and


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15th meeting of the ICAO Aerodrome Design Working Group

code to a more performancebased OLS for airports. This will tie into ARC changes to support uniformity. Finally, a Eurocontrol representative on the Navigation Systems Panel made a presentation on proposed changes to Annex 10 Guidance Material involving Instrument Landing System (ILS) Critical and Sensitive Areas, and explained that the rationale for the changes was to incorporate material for new large aircraft (A380) and their effects on ILS signals. The 15th meeting of the Aerodrome Design Working He emphasized that airports Group (ADWG) was held from 22–26 June 2015 at ICAO with existing infrastructure for Headquarters in Montreal. ILS would not need to make Photo credit: “IMG_2163” by Kurt Raschke is licensed under CC BY 2.0. changes to accommodate the new guidelines. However, the accepted by the majority of members working group raised concerns about present. As a result a new Task Force was potential confusion amongst States about the status of “generic” guidance material set up, its terms of reference were agreed and how to interpret requirements for the and a first meeting date was decided for operational environment of airports. August. ACI will play a full part in this, as one of the prime movers of a more up-toThe Secretariat advised that the date and relevant Annex 14. Aerodrome Design and Operations Panel will meet in September 2015. It The task force will also incorporate will consider its work programme, roles recommendations from the Obstacle and responsibilities and determine the Limitation Surface (OLS) Task Force in allocation of job cards to working groups looking into changing OLS specifications of the panel, including the successor of from the current aerodrome reference the ADWG, the Design Working Group.


ACI EUROPE Best Airport Award winners for 2015 announced in Prague By Inês Rebelo, Communications Coordinator, ACI EUROPE The 11th Annual ACI EUROPE Best Airport Awards were announced on 25 June 2015 during the Gala Dinner of the 25th ACI EUROPE General Assembly, Congress & Exhibition in Prague, hosted by Prague Airport. This year’s judging panel for the ACI EUROPE Best Airport Awards was drawn from a well-respected group of independent experts including EUROCONTROL, European Commission, European Civil Aviation Conference (ECAC), European Travel Commission (ETC) and Air Transport World. ACI EUROPE counts over 450 airports in 45 European countries among its membership

and this year’s competition saw a high level of entries in the competition in each category. The Awards* cover four categories of airport and aim to recognize achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness and operations. There is a separate award devoted specifically to airports’ environmental efforts. The awards were presented to the winning airports by Olivier Jankovec, Director General, ACI EUROPE; Philippe

(from left) Philippe Merlo, Director ATM, EUROCONTROL; Matthew Hall, Chief Commercial Officer, London City Airport; Eduardo Santander, Executive Director, European Travel Commission; Matej Zakonjšej, Head of EU Transport Commissioner Violeta Bulc’s cabinet; Ulrich Stiller, Director Marketing & Sales, Cologne-Bonn Airport; Arnaud Feist, President, ACI EUROPE & CEO, Brussels Airport Company; John Holland-Kayes, CEO, Heathrow Airports Holding Ltd; Olivier Jankovec, Director-General, ACI EUROPE; Torsten Hentschel, Managing Director, TH Airport Consulting; Pietro Modiano, President, SEA; Victoria Moores, European Editor, Air Transport World; and Giulio De Metrio, Chief Operating Officer, SEA


37

ACI EUROPE Best Airport Award winners for 2015 announced in Prague

Merlo, Director ATM, EUROCONTROL; Matej Zakonjšek, Head of EU Transport Commissioner Violeta Bulc’s cabinet; Victoria Moores, European Editor, Air Transport World; and Eduardo Santander, Executive Director of the European Travel Commission. The first award, recognizing airports in the “under 5 million passenger” category, went to London City Airport. The judges awarded the prize to the airport for its investments in key areas to reduce passenger waiting time in the airport, its ability to develop long-term strategic relationships with

airline partners and its commitment to environmental awareness. Cork Airport and Tallinn International Airport were highly commended in the “under 5 million passenger” category. The winner of the “5–10 million passenger” category was Cologne-Bonn Airport. The judges were particularly impressed by the airport’s innovation in customer experience, high degree of environmental action, as well as its strong relationship with the local community.

(from left) Matthew Hall, Chief Commercial Officer, London City Airport (“under 5 million passenger” category); Ulrich Stiller, Director Marketing & Sales, Cologne-Bonn Airport (“5–10 million passenger” category); Pietro Modiano, President of SEA (“10–25 million passenger” category); Giulio De Metrio, Chief Operating Officer at SEA (“10–25 million passenger” category); John Holland-Kayes, CEO Heathrow Airports Holding Ltd (“over 25 million passenger” category & Eco-Innovation Award); and Torsten Hentschel, Managing Director at TH Airport Consulting (WBP Award)

38 ACI World Report – August 2015 ACI EUROPE Best Airport Award winners for 2015 announced in Prague

The highly commended airports in the “5–10 million passenger” category were Budapest Airport and Glasgow Airport. This year’s award in the “10–25 million passenger” category went to MilanMalpensa Airport. The airport won praise from the judges for its new infrastructure and enhanced services to boost passenger experience. The airport was also noted for its dedicated initiatives to welcome international customers (e.g., Chinese travelers) and integration of art exhibitions promoting Italian and international culture. The highly commended airports in the “10–25 million passenger” category were Hamburg Airport and Brussels Airport Company. And in the category for airports with “over 25 million passengers,” this year’s ACI EUROPE Best Airport Award went to London Heathrow Airport. The judges singled it out for its success in opening the Queen’s Terminal last year, its integration of facilitation operations for passengers with reduced mobility and the advanced features it has supported in air traffic management, enhancing the airport’s performance.

The highly commended airports in the “over 25 million passenger” category were Amsterdam Airport Schiphol and Adolfo Suárez Madrid-Barajas Airport. This year’s Eco-Innovation Award, which is awarded by the independent Advisory Board of the carbon management programme, Airport Carbon Accreditation, went to London Heathrow Airport for the extensive efforts it has made in energy efficiency, its ground-breaking research on aviation noise and its forward planning on environmental issues. Finally, the WBP Recognition Award went to Torsten Hentschel, Managing Director of TH Airport Consulting, in recognition of his active participation and invaluable contributions to the ACI EUROPE Facilitation and Customer Services Committee, as well as the Taskforce on the Passenger Experience. *The ACI EUROPE Best Airport Awards are entirely separate from the ACI World ASQ Awards, which are based on airports specifically participating in ACI’s Airport Service Quality programme.


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ACI Global Training Courses Airport Collaborative Decision Making

Airport Collaborative Decision Making (A-CDM) analyses the importance of the relationships between airport operators, airlines, ground handlers and Air Traffic Control working together to improve decision making, reduce delays and enhance efficiency. The focus of A-CDM is for all airport partners to share information, develop the same operational picture and resolve issues more effectively and in a timelier manner. The course demonstrates how A-CDM can achieve improvements in flow control and optimize capacity of runways, terminals, gates and airspace. More information >

Dates

Location

Member/WBP Price

Non-Member Price

24–28 August 2015

Kuala Lumpur

US$1,450

US$2,100

Airport Law for Managers

The overall aim of this course is to create a forum that enables discussion and engagement on current principles and legal problems that pertain to the legal status of the airport and its functions. Participants will be exposed to general principles of corporate liability, corporate management and law; threat assessment and risk management; negligence; liability under contract law (with a focus on contracts entered into by the airport); and legal and regulatory issues relating to aerodromes. More information >

Dates

Location

Member/WBP Price

Non-Member Price

6–8 September 2015

Abu Dhabi

US$950

US$1,400

Airport Master Planning

The course will focus on the challenges of balancing differing service level requirements arising from differing airline business models, changing passenger mix, specialized cargo handling, and other nonaeronautical requirements such as third-party commercial service providers. In addition, it will also introduce the role of innovation to achieve facility competitiveness through a combination of process change and information technology applications. The course will further explain how best to engage interested parties to identify issues that may have consequences for achieving long-term value for investors where airport assets and customers are concerned. More information >

Dates

Location

Member/WBP Price

Non-Member Price


Incheon

US$1,450

US$2,100

Airport Enterprise Risk Management

This course provides a forum for airport executives to better understand best practices in uncertainty management. The goal of uncertainty management is to position the organization to excel over the longterm by exploiting major opportunities and addressing critical risks in a balanced and systematic, but flexible manner. More information >

Dates

Location

Member/WBP Price

Non-Member Price


Bucharest

US$1,450

US$2,100


Global Safety Network (GSN) Diploma Programme Do you have the right competencies to be an airport safety professional?

Advance your career with the GSN Diploma Programme! •

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GSN 4 - Working with Annex 14

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GSN 3 - Emergency Planning and Crisis Management

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GSN 6 - Aerodrome Auditing and Compliance

To find out more information, please contact us at: [email protected]

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The leading airport management and operations education provider

41

Course Calendar 2015 42 ACI World Report – August 2015

2015 ACI Global Training Calendar ACI Global Training 2015 Date

05-13 Oct - Nov

Course

Programme

ONLINE

Online - Airport Environmental Management*

Environment

Africa

31-04 07-11 26-30 02-04

Aug - Sep September Sep - Oct November

GSN 5 - Advanced Safety Management Systems GSN 2 - Airside Safety and Operations Airline Management for Airport Professionals* Air Traffic Forecasting

Safety Safety Economics Economics

30-01 06-08 7-11 13-17 13-17 14-18 04-08 04-08 06-08 25-27 01-05 02-06 15-19 16-20 23-27

Aug - Sept September September September September September October October October October November November November November November

Capacity Enhancement and Resource Planning Airport Law for Managers GSN 3 - Emergency Planning and Crisis Management Airport Human Resource Management* Airline Management for Airport Professionals Airport Master Planning Airport Environment Management* GSN 5 - Advanced Safety Management Systems Implementing Branded Customer Service Programmes at Airports Introduction to Airport Economics Managing Aerodrome Works Developing a Customer Service Culture at Airports* GSN 6 - Aerodrome Compliance and Auditing ACI/ICAO User Charges* ACI-ICAO Aerodrome Certification

Safety Mngmt./ Techn. Safety Mngmt./ Techn. Economics Mngmt./ Techn. Environment Safety Facilitation Economics Safety Facilitation Safety Economics Safety

02-04 14-18 14-18 14-18 21-25 21-25 12-14 12-16 19-21 19-23 26-28 02-04 02-06 16-20 23-27 07-11

September September September September September September October October October October October November November November November December

Baggage Screening: Operational and Image Analysis Airport Enterprise Risk Management Developing a Customer Service Culture at Airports* GSN 1: Safety Management Systems ACI/ICAO User Charges* Airport Collaborative Decision Making (A-CDM) Managing Airport Service Quality at Airports GSN 4 - Working with Annex 14 Human Factors for Airport Managers Airport Revenue Generation* Passengers with Reduced Mobility Workshop Airport Air Service Development Airport Human Resource Management* Airport Collaborative Decision Making (A-CDM) GSN 2- Airside Safety and Operations EASA Implementing Rules for Aerodromes

Security Mngmt./ Techn. Facilitation Safety Economics Safety Facilitation Safety Safety Economics Facilitation Economics Mngmt./ Techn. Safety Safety Safety

14-18 September 02-04 November

Security and Facilitation Airport Business Development & Planning

Security Mngmt./ Techn.

31-04 Aug - Sep 31-04 Aug - Sep

Airport Communications and Public Relations* Implemented Branded Customer Service Programmes at Airports

Mngmt./ Techn. Facilitation

Location

Country

Language

Member/ WBP price (USD)

Non-member price (USD)

ONLINE

ONLINE

English

US$1,600

US$2,400

Johannesburg Johannesburg Johannesburg Johannesburg

South Africa South Africa South Africa South Africa

English English English English

US$1,450 US$1,450 US$1,600 US$950

US$2,100 US$2,100 US$2,400 US$1,400

Abu Dhabi Abu Dhabi Kuala Lumpur Abu Dhabi Abu Dhabi Incheon Abu Dhabi Abu Dhabi Abu Dhabi Abu Dhabi Abu Dhabi Kuala Lumpur Abu Dhabi Kuala Lumpur Bangkok

UAE UAE Malaysia UAE UAE South Korea UAE UAE UAE UAE UAE Malaysia UAE Malaysia Thailand

English English English English English English English English English English English English English English English

US$950 US$950 US$1,450 US$1,600 US$1,600 US$1,450 US$1,600 US$1,450 US$1,450 US$950 US$1,450 US$1,600 US$1,450 US$2,600 US$2,000

US$1,400 US$1,400 US$2,100 US$2,400 US$2,400 US$2,100 US$2,400 US$2,100 US$2,100 US$1,400 US$2,100 US$2,400 US$2,100 US$2,600 US$2,000

Istanbul Bucharest Vilnius Dublin Dublin Bucharest Istanbul Dublin Bucharest Munich Athens Vilnius Dublin Istanbul Bucharest Istanbul

Turkey Romania Lithuania Ireland Ireland Romania Turkey Ireland Romania Germany Greece Lithuania Ireland Turkey Romania Turkey

English English English English English English English English English English English English English English English English

US$950 US$1,450 US$1,600 US$1,450 US$2,600 US$1,450 US$950 US$1,450 US$950 US$1,600 US$950 US$950 US$1,600 US$1,450 US$1,450 US$1,450

US$1,400 US$2,100 US$2,400 US$2,100 US$2,600 US$2,100 US$1,400 US$2,100 US$1,400 US$2,400 US$1,400 US$1,400 US$2,400 US$2,100 US$2,100 US$2,100

Panama City Port of Spain

Panama Spanish Trinidad and Tobago English

US$1,450 US$950

US$2,100 US$1,400

Nashville Montreal

USA Canada

US$1,600 US$1,600

US$2,400 US$2,400

Asia Pacific

Europe

Latin America

North America English English

*Can *Can be taken asbe an elective for the Professional Accreditation Programme (AMPAP) taken asAirport anManagement elective for the Airport Management Professional Accreditation Programme (AMPAP) **Course availabilityPlease and dates subject to change. Please visit our website for the most up-to-date information: http://www.aci.aero/Global-Training visit our website for the most up-to-date information: www.aci.aero/Global-Training For additional information please contact us at [email protected]


Airport Operations Diploma Programme

The Programme is exclusively available ONLINE

TRAINING THE NEXT GENERATION OF AIRPORT PROFESSIONALS Did You Know? The Airport Operations Diploma Programme provides airport professionals with a broad understanding of airside operations, terminal and landside operations and business operations in order to empower them with the knowledge to successfully address the operational and business needs of 21st century airports.

Programme Structure The Programme consists of three self-paced online courses: Airside Operations • Terminal and Landside Operations • Airport Business Operations Candidates must successfully complete all three online courses within a three-year time frame.

To register for the Airport Operations Diploma Programme visit www.olc.aero or contact [email protected] For more information on ACI Global Training visit www.aci.aero/training or contact [email protected]

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ACI Events Calendar 31 AUGUST-2 SEPTEMBER 2015 ACI–LAC/World Annual General Assembly, Conference and Exhibition

19–22 OCTOBER 2015 ACI-NA Public Safety & Security Conference

http://www.aci-waga2015.com/

http://www.aci-na.org/event/5215

9-11 SEPTEMBER 2015 ACI Airport Service Quality Forum Montreal

20–22 OCTOBER 2015 ACI-Africa Annual General Meeting, Conference and Exhibition

http://www.aci.aero/ASQ-Forums

http://www.aci-africa.aero/Tunisia-2015

16–18 SEPTEMBER 2015 The Trinity Forum

21–23 OCTOBER 2015 ACI Airport Service Quality Forum Madrid

Panama City, Panama

Montreal, Canada

Hong Kong

http://www.trinity2015.com/

22–24 SEPTEMBER 2015 ACI Airport Service Quality Forum Tianjin

Arlington, VA, USA

Hammamet, Tunisia

Madrid, Spain

http://www.aci.aero/ASQ-Madrid

26–28 OCTOBER 2015 AVSEC World Conference

Tianjin, China

Dublin, Ireland

http://www.aci.aero/ASQ-Tianjin

http://www.aci.aero/AVSEC-World-Conference

4–7 OCTOBER 2015 ACI-NA Annual Conference & Exhibition

9–11 NOVEMBER 2015 ACI-NA Marketing & Communications Conference

http://annual.aci-na.org/

http://www.aci-na.org/event/5364

7–9 OCTOBER 2015 ACI-Asia-Pacific HR Best Practice Seminar

25–27 NOVEMBER 2015 ACI Asia-Pacific Small & Emerging Airports Seminar

http://www.aci-asiapac.aero/

http://www.aci-asiapac.aero

Long Beach, CA, USA

Tokyo, Japan

Nashville, TN, USA

Macau

For a complete list of ACI events, please visit www.aci.aero/events.


ACI PUBLICATIONS CATALOGUE A comprehensive overview of ACI publications covering all elements of airport operations. Discover how they can help you meet all your business needs!

“Knowing where you want to go is only half the battle; you need to know how to get there. The sharing of knowledge and best practices is the most effective way to accelerate progress by avoiding false starts and wrong turns.” – Angela Gittens, Director General, ACI World

To download the ACI Publications Catalogue Click Here

For more information, please contact us at: [email protected] +1 514 373 1200

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ACI welcomes new World Business Partners Aronson Security Group Region: ACI North America Level: Silver Address: 600 Oakesdale Ave. S.W. Suite 100 Renton, WA 98057 USA Website: www.AronsonSecurity.com Email: [email protected] Phone: (206) 284-3553 Contact: Tommi Robison, Strategic Development Manager ASG is the premier, independent provider of risk, resilience and security solutions. Through a Global Security Network of partners, ASG delivers end-to-end security program services that drive value and mitigate risk. For over 50 years, ASG has been providing engineering excellence, world-class service and security expertise to premier regional, national and global organizations.

Customer Service Experts, Inc. Region: ACI North America Level: Silver Address: 2901 Riva Trace Parkway Suite 100 Annapolis, MD 21401 USA Website: www.customerserviceexperts.com Email: [email protected] Phone: (410) 897-8444 Contact: Lise DÁndrea, President & CEO As an established leader in customer experience management and workplace culture since 1994, we design and implement experience improvement strategies for clients in a variety of industries, but we specialize specializing in the airport industry. Our customized solutions have helped hundreds of organizations empower their entire staff—from c-suite to frontline professionals.


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ACI welcomes new World Business Partners

SAR Trilogy Management, LLC Region: ACI North America Level: Silver Address: 105 E. Robinson St. Suite 208 Orlando, FL 32801 USA Website: www.sar-trilogy.com Email: [email protected] Phone: (407) 985-5812 Contact: Marius Ronge, Managing Director SAR Trilogy Management, LLC is a US-based global investor in and developer of aviation infrastructure with a particular focus on airport fuel farms. We acquire, build/construct and operate fuel farms in exchange for a long-term concession as a public-private partnership (PPP). Inquiries are welcome.

Woods Bagot Region: ACI North America Level: Silver Address: 228 Grant Ave Fl 5 San Francisco, CA 94108 USA Website: www.woodsbagot.com Email: [email protected] Phone: (415) 277-3000 Contact: Richard Spencer, Design Director – Aviation Woods Bagot is a global studio of over 1,000 people collaborating across boundaries, markets and disciplines to impact the way people, organizations and communities experience and use space. Specializing in five key sectors—Aviation and Transport; Education, Science and Health; Lifestyle; Sport; and Workplace—Woods Bagot’s diverse portfolio spans more than 140 years.

For information on the ACI World Business Partners programme visit www.wbp.aero


Regional World Business Partner contacts The WBP Programme provides a unique platform for you to interact in a dynamic aviation industry, building a network of new contacts and exploring new business opportunities. Membership will strengthen your company’s position in the aviation industry, provide you with access to business leaders and decision makers, as well as give you the opportunity to help develop and promote the standards and policies governing airports today. ACI WBP AFR Contact: Ali Tounsi Email: [email protected] Website: www.aci-africa.aero ACI WBP ASIA-PAC Contact: Yulim Lee Email: [email protected], [email protected] Website: www.aci-asiapac.aero ACI WBP EUR Contact: Yulia Plyusnina Email: [email protected] Website: www.aci-europe.org ACI WBP LAC Contact: Javier Martinez Email: [email protected] Website: www.aci-lac.aero ACI WBP NA Contact: Christina Thomas Email: [email protected] Website: www.aci-na.org

Watch us on YouTube www.youtube.com/AirportsCouncilWorld We encourage members to submit any interesting videos of airports or airportrelated events to us, which we will make available on our YouTube channel. Please contact: Brent Taylor Manager, Digital Marketing & Communications ACI World [email protected]


> Airport World 3, 2015 Now available online

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The magazine of the Airports Council International

In this issue

In the spotlight: Master planning Airport report: Orlando & Bahrain Special report: ASQ Awards Plus: SMART Airports & World Business Partners AIRPORT WORLD JUNE-JULY FEBRUARY-JANUARY 2015 2011 THE MAGAZINE OF THE AIRPORTS COUNCIL INTERNATIONAL

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In the spotlight: Master planning Airport report: Orlando & Bahrain Special report: ASQ Awards Plus: SMART Airports & World Business Partners

Master planning: Looking to the future June–July 2015 Volume 20 Issue 3 www.aci.aero

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