Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Busine
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
SLA Version 4.0
Facilities Service Level Agreement Appendix B
Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking
Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking Caretaking
Caretaking
Special Feature
CARETAKING/CLEANING Floor Care Auto Scrub floors Spot Clean Carpets Spray/buff - burnish floors Strip, refinish floor Sweep, dust-mop floor Vacuum carpet Damp mop floors Clean/Roll-up walk-off mats General Cleaning Clean chalkboards and trays Clean erasers Clean lockers and benches Clean mirrors Clean window, both sides (entrances) Dust blinds Dust vents Dust, clean, disinfect flat surfaces Clean furniture and seating (public spaces only) Empty pencil sharpeners Relamp Restock dispensers, soap & toilet paper Spot clean walls, doors, centre partition Straighten furniture (meeting rooms) Hygiene Clean water fountains
Service Level Extension
Service Provider
Basic Service
List of Services
Page 1 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
Clean/disinfect toilets/shower/urinals Disinfect public telephones Wipe tables and seating (meeting rooms) Trash Clean trash containers Empty waste containers & remove trash Remove hazardous waste Pick up and removal of recyclables (paper, etc.) Other Resetting of electric breakers Emergency broken glass cleanup Emergency flood response Supply air diffuser, Return air grill cleaning Cleaning of biohazard & gross anatomy facilities Cleaning of food service & commercial outlets Departmental exclusive use workshops cleaning
GROUNDS Grounds Maintenance Roads - Snow & Ice Control Pathways - Snow & Ice Control S6:E10:E1090 Other Equipment S6:E10:E1090.02 Solid waste handling equipment Site Preparation S7:G10
SLA Version 4.0
Facilities Service Level Agreement Appendix B
Caretaking
Caretaking Caretaking Caretaking
Caretaking Caretaking Caretaking Caretaking
Caretaking Caretaking Caretaking Caretaking Service not supplied Service not supplied Service not supplied
O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds
O&M: Ops: Grounds O&M: Ops: Grounds
Special Feature
Clean, disinfect sinks (public washrooms)
Service Level Extension
Service Provider
Basic Service
List of Services
Page 2 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
Site Improvements Roadways Flexible roadway pavement Roadway unit pavers Rigid roadway pavement (concrete) Roadway curbs and gutters Roadway Appurtenances Pedestrian paving Flexible pedestrian pavement Pedestrian unit pavers Rigid pedestrian pavement (concrete) Pedestrian pavement curbs and gutters Exterior steps and ramps Site development Fountains Fences and gates Site and street furnishings Exterior signs Flagpoles
O&M: Ops: Grounds
O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds
O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds
S7:G20:G2040.09
Covers and shelters 1
O&M: Ops: Grounds
S7:G20:G2040.10 S7:G20:G2040.11 S7:G20:G2050 S7:G20:G2050.01
Site equipment Retaining walls Landscaping Irrigation systems
O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds
Special Feature
S7:G20 S7:G20:G2010 S7:G20:G2010.02 S7:G20:G2010.03 S7:G20:G2010.04 S7:G20:G2010.05 S7:G20:G2010.06 S7:G20:G2030 S7:G20:G2030.02 S7:G20:G2030.03 S7:G20:G2030.04 S7:G20:G2030.05 S7:G20:G2030.06 S7:G20:G2040 S7:G20:G2040.01 S7:G20:G2040.02 S7:G20:G2040.05 S7:G20:G2040.06 S7:G20:G2040.08
Service Level Extension
Service Provider
Basic Service
List of Services
When the cover or shelter was part of the original building construction, the maintenance of it is covered under Basic Services. If the cover or shelter was purchased and/or installed by the Faculty or Department (Tenant Fit-outs), the maintenance of the cover or shelter is an Supplementary Service.
1
SLA Version 4.0
Facilities Service Level Agreement Appendix B
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Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
O&M: Ops: Grounds O&M: Ops: Grounds O&M: Ops: Grounds
MAINTENANCE: Mechanical S4:D20 MECHANICAL: Plumbing Plumbing fixtures S4:D20:D2010 Domestic water distribution S4:D20:D2020 S4:D20:D2020.01 Water supply piping systems S4:D20:D2020.02 Water supply equipment S4:D20:D2020.03 Water supply insulation: domestic Sanitary waste S4:D20:D2030 S4:D20:D2030.03 Waste piping equipment Rain water drainage S4:D20:D2040 Other plumbing systems - Base Building only S4:D20:D2090
O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical
S4:D30 S4:D30:D3010 S4:D30:D3010.02 S4:D30:D3010.04 S4:D30:D3020 S4:D30:D3020.01 S4:D30:D3020.02
O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical
Heating Ventilation and Air Conditioning (HVAC) Energy supply Gas supply systems Steam, hot & chilled water supply system Heat generation Steam boilers Hot water boilers Facilities Service Level Agreement Appendix B
Special Feature
Lawns and grasses Trees, plants and ground covers Site Civil / Mechanical Utilities Water supply Sanitary sewer Storm sewer
Service Level Extension
O&M: Ops: Grounds O&M: Ops: Grounds
S7:G20:G2050.04 S7:G20:G2050.05 S7:G30 S7:G30:G3010 S7:G30:G3020 S7:G30:G3030
SLA Version 4.0
Service Provider
Basic Service
List of Services
Page 4 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
Facilities Service Level Agreement Appendix B
O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical O&M: Maint: Mechanical
O&M: Maint: Mechanical
O&M: Maint: Mechanical
Special Feature
SLA Version 4.0
Furnaces Fuel-fired heaters Refrigeration -Non base building is Faculty Cost Heat pumps HVAC Distribution (distribution systems) Air Distribution Systems Ducts: Air distribution Duct Accessories: Air distribution Air Terminal Units: Air distribution (VAV Box) Steam Distribution Systems: Piping/pumps Steam and condensate piping Steam condensate pumps Hydronic Distribution Systems Fans: Exhaust Heat exchangers Terminal and packages units Unitary air conditioning equipment Terminal heat transfer units HVAC instrumentation and controls Energy Management and conservation system HVAC instrumentation and controls Vehicular equipment Loading dock equipment Other Equipment Maintenance equipment
Service Level Extension
S4:D30:D3020.03 S4:D30:D3020.04 S4:D30:D3030 S4:D30:D3030.07 S4:D30:D3040 S4:D30:D3040.01 S4:D30:D3040.01.04 S4:D30:D3040.01.05 S4:D30:D3040.01.06 S4:D30:D3040.02 S4:D30:D3040.02.01 S4:D30:D3040.02.02 S4:D30:D3040.03 S4:D30:D3040.04.01 S4:D30:D3040.05 S4:D30:D3050 S4:D30:D3050.01 S4:D30:D3050.05 S4:D30:D3060 S4:D30:D3060.01 S4:D30:D3060.02 S6:E10:E1030 S6:E10:E1030.03 S6:E10:E1090 S6:E10:E1090.01
Service Provider
Basic Service
List of Services
Page 5 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
SLA Version 4.0
Facilities Service Level Agreement Appendix B
O&M: Maint: Life Safety O&M: Maint: Life Safety O&M: Maint: Life Safety
O&M: Maint: Life Safety
O&M: Maint: Life Safety
O&M: Maint: Life Safety O&M: Maint: Life Safety O&M: Maint: Life Safety
O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Electrical
O&M: Maint: Electrical
O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Life Safety
Special Feature
MAINTENANCE: Electrical S4:D40 Fire protection Sprinklers: Fire protection S4:D40:D4010 Standpipes S4:D40:D4020 Fire protection specialties S4:D40:D4030 S4:D40:D4090 Other Fire Protection Systems S4:D40:D4090.02 Carbon Dioxide fire extinguishing systems Dry chemical fire extinguishing systems S4:D40:D4090.04 (kitchen hood) S4:D40:D4090.05 Halon extinguishing systems S4:D40:D4090.06 Smoke protection & Exhaust fans S4:D40:D4090.07 Fire pumps & water storage tanks S5:D50 ELECTRICAL: Electrical Electrical service and distribution S5:D50:D5010 S5:D50:D5010.01 Main electrical transformers S5:D50:D5010.02 Secondary electrical transformers Electrical branch circuit panel boards S5:D50:D5010.05 (secondary distribution) S5:D50:D5010.07 Motor control centers Lighting and branch wiring S5:D50:D5020 S5:D50:D5020.01 Electrical branch wiring S5:D50:D5020.02 Interior lighting S5:D50:D5020.02.01 Lighting accessories (lighting controls) S5:D50:D5020.02.03 Emergency lighting S5:D50:D5020.03 Exterior building lighting Communications and security S5:D50:D5030 S5:D50:D5030.01 Detection and fire alarm
Service Level Extension
Service Provider
Basic Service
List of Services
Page 6 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
S5:D50:D5090.06
Packaged engine generator systems (emergency power system) Lightning protection systems - where applicable
MAINTENANCE: Structural S1:A10 STRUCTURAL: Foundations S1:B10 STRUCTURAL: Superstructure S1:B10:B1010 Floor Construction S1:B10:B1010.02 Structural interior walls supporting floors (or roof) S1:B10:B1010.03 Floor Decks, slabs and toppings S1:B10:B1010.04 Balcony floor construction (& decks) S1:B10:B1010.05 Mezzanine construction S1:B10:B1010.06 Ramps: Exterior S1:B10:B1010.07 Exterior stairs S1:B10:B1010.08 Floor construction vapour retarders, air barriers & insulation S1:B10:B1010.09 S1:B10:B1010.10 S1:B10:B1020 S1:B10:B1020.01 S1:B10:B1020.01.01
2
Floor construction fireproofing Floor construction Fire stopping Roof Construction Roof Structural Frame Columns supporting roofs
O&M: Maint: Electrical O&M: Maint: Electrical O&M: Maint: Electrical
O&M: Maint: Electrical
O&M: Maint: Electrical
O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural O&M: Maint: Architectural
Special Feature
S5:D50:D5090.02
Clock and program systems Other electrical systems Uninterruptible power supply systems - Base Building Only 2
Service Level Extension
S5:D50:D5030.03 S5:D50:D5090 S5:D50:D5090.01
Service Provider
Basic Service
List of Services
When related to Departmental Equipment this is a Supplementary Service.
SLA Version 4.0
Facilities Service Level Agreement Appendix B
Page 7 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
Facilities Service Level Agreement Appendix B
O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural
Special Feature
SLA Version 4.0
Roof girders and beams Roof trusses Roof joists Expansion control Structural interior walls supporting roofs Roof Decks, slabs and sheathing ENVELOPE: Exterior Enclosures Exterior walls Exterior insulation and finish systems (EIFS) Siding panels Exterior wall construction Exterior wall vapour retarders, air barriers and insulation Air barriers: Exterior wall Building Insulation: Exterior wall Exterior wall interior skin Parapets Exterior louvers, grilles and screens Exterior protection devices for openings Exterior balcony walls and railings Exterior soffits Exterior windows Exterior standard windows Windows (glass & frame) Storefronts: windows Glazed curtain wall Exterior doors Exterior entrance doors
Service Level Extension
S1:B10:B1020.01.02 S1:B10:B1020.01.03 S1:B10:B1020.01.04 S1:B10:B1020.01.05 S1:B10:B1020.02 S1:B10:B1020.03 S2:B20 S2:B20:B2010 S2:B20:B2010.01.05 S2:B20:B2010.01.06 S2:B20:B2010.02 S2:B20:B2010.03 S2:B20:B2010.03.02 S2:B20:B2010.03.03 S2:B20:B2010.04 S2:B20:B2010.05 S2:B20:B2010.06 S2:B20:B2010.07 S2:B20:B2010.08 S2:B20:B2010.09 S2:B20:B2020 S2:B20:B2020.01 S2:B20:B2020.01.01 S2:B20:B2020.02 S2:B20:B2020.03 S2:B20:B2030 S2:B20:B2030.01
Service Provider
Basic Service
List of Services
Page 8 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
S3:C10:C1030 S3:C10:C1030.01
3
O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural
Special Feature
S3:C10:C1020.04
Exterior utility doors Large exterior special doors (overhead) Exterior gates Traffic doors Roof coverings Shingles and roofing tiles Roofing tiles Membrane roofing Traffic coatings: Exterior Sheet metal roofing Flashing and sheet metal Roof openings Skylights Other Roofing Openings (Hatch, Vent, etc) INTERIOR: Interior Construction Interior Construction Interior windows Interior doors Interior swinging doors (& hardware) Interior entrance doors Interior fire doors Interior sliding and folding doors (when installed by Facilities as part of base building) Fittings Visual display boards (black/white boards) 3
Service Level Extension
S2:B20:B2030.02 S2:B20:B2030.03 S2:B20:B2030.04 S2:B20:B2030.05.04 S2:B30:B3010 S2:B30:B3010.02 S2:B30:B3010.02.02 S2:B30:B3010.04 S2:B30:B3010.05 S2:B30:B3010.07 S2:B30:B3010.08 S2:B30:B3020 S2:B30:B3020.01 S2:B30:B3020.02 S3:C10 S3:C10:C1010 S3:C10:C1010.05 S3:C10:C1020 S3:C10:C1020.01 S3:C10:C1020.02 S3:C10:C1020.03
Service Provider
Basic Service
List of Services
Blackboards and whiteboards in Registrar classrooms are maintained through the Basic Services. All other visual display boards are Supplementary Services.
SLA Version 4.0
Facilities Service Level Agreement Appendix B
Page 9 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
Fabricated compartments (toilets/showers) O&M: Maint: Architectural Interior louvers and vents O&M: Maint: Architectural Wall and corner guards O&M: Maint: Architectural Handrails O&M: Maint: Architectural Stairs (and ramps) Stair construction O&M: Maint: Architectural Stair finishes O&M: Maint: Architectural Interior ramps O&M: Maint: Architectural Interior Finishes Wall finishes Interior wall painting O&M: Maint: Architectural Wall coverings O&M: Maint: Architectural Floor Finishes Ceiling Finishes Conveying Elevators and lifts O&M: Maint: Architectural Elevators O&M: Maint: Architectural Lifts O&M: Maint: Architectural EQUIPMENT, FURNISHINGS AND SPECIAL CONSTRUCTION Equipment (non-program related) O&M: Maint: Architectural
S6:E20 S6:E20:E2010 S6:E20:E2010.03 S6:E20:E2010.03.01 S6:E20:E2020 S6:E20:E2020.02.01
Furnishings Fixed furnishings Window treatments – Registrar Classrooms Only Blinds - Registrar Classrooms Only Moveable furnishings Portable partitions, screens and panels Facilities Service Level Agreement Appendix B
Special Feature
S3:C10:C1030.02 S3:C10:C1030.03 S3:C10:C1030.05 S3:C10:C1030.06 S3:C20 S3:C20:C2010 S3:C20:C2020 S3:C20:C2030 S3:C30 S3:C30:C3010 S3:C30:C3010.11 S3:C30:C3010.12 S3:C30:C3020 S3:C30:C3030 S3:D10 S3:D10:D1010 S3:D10:D1010.01 S3:D10:D1010.02 S6 S6: E10
Service Level Extension
SLA Version 4.0
Service Provider
Basic Service
List of Services
O&M: Maint: Architectural O&M: Maint: Architectural
O&M: Maint: Architectural
Page 10 of 11
Appendix B-1 – BASIC SERVICES Basic Services: "Common" services that all Faculties/Business Units use on a regular basis; Mandatory - Faculties/Business Units must deliver using Facilities; Primarily transactional service Service Level Extensions: Special Service Level; Hours of Operation; Turn-around times Special Features: Additional system functionality; Specialized services BASIC
ENERGY & UTILITIES S7:G30:G3040 S7:G30:G3050 S7:G40 S7:G40:G4010 S7:G40:G4020 S7:G90 S7:G90:G9010
SLA Version 4.0
O&M: Zone Facility Manager O&M: Zone Facility Manager O&M: Zone Facility Manager O&M: Zone Facility Manager O&M: Zone Facility Manager O&M: Zone Facility Manager
Special Feature
MAINTENANCE: Zone Facility Mgmt Reception & routing of client requests, queries Client request record keeping, reporting Building Operations personnel administration Implementation of SLA Quarterly reviews and resource reallocation Inspections and compliance reporting
Service Level Extension
Service Provider
Basic Service
List of Services
Heating distribution Cooling distribution Site Electrical Utilities Electrical Distribution Site lighting Other Site Construction Service tunnels
Facilities Service Level Agreement Appendix B
Page 11 of 11
