Aquatics Conference - Parks and Recreation Ontario

2014 PARKS AND RECREATION ONTARIO

Aquatics Conference

Presenting workshops on trends and resources in aquatics, recreation and healthy living for managers, supervisors, coordinators, front-line staff, students and volunteers in the private, nonprofit and public sectors.

Healthy People Vibrant Communities Sustainable Environments

www.prontario.org

November 4 - 7 JW Marriott, The Rosseau Muskoka Minett, ON

President and Chair Message On behalf of Parks and Recreation Ontario, it is a great pleasure and honour to extend to you a warm invitation to attend the 2014 Parks and Recreation Ontario Aquatics Conference at the JW Marriott The Rosseau Muskoka Resort from November 4 - 7. Building on the momentum of the 40th anniversary conference last year, the conference committee has created another dynamic program of excellent sessions, keynote presenters and networking opportunities. Excitement is building in Ontario with the Pan Am/Parapan Am Games just around the corner. Aquatics will be one of the high-profile events at the Games, and the new facilities built for the Games will be a lasting legacy for healthy communities. As a sector, our challenge will be to capitalize on this excitement and encourage our citizens to be more active and involved through our programs and services. Aquatics demands a high degree of professional management skills to ensure the safety of participants, the effective delivery of programs, and the proper maintenance of facilities. In an increasingly complex world, professional standards are critical to achieving excellence and professional development opportunities, such as the PRO Aquatics Conference, are a great resource. We look forward to welcoming you to an inspiring, educational and enjoyable program in Muskoka. Make the most of this valuable opportunity to connect with colleagues, make new connections and deepen your knowledge and expertise. Minnie Fisher Chair Aquatics Conference Committee

Michael Cleland President Parks and Recreation Ontario

Inside... At a Glance Pre-Conference Workshops Day 1: Tuesday, Nov 4th Day 2: Wednesday, Nov 5th Day 3: Thursday, Nov 6th Day 4: Friday, Nov 7th General Information Registration

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At a Glance Day 1: Tuesday, November 4 10:00 am – 6:00 pm Pre-Conference Workshops (pg 4) 5:00 pm – 9:00 pm Registration & Information Desk Open 8:00 pm – 11:00 pm Welcome Networking Reception Day 2: Wednesday, November 5 7:30 am – 5:00 pm Registration & Information Desk Open 7:30 am – 8:45 am Delegates’ Breakfast 9:00 am – 10:15 am Welcome & Keynote Address 10:15 am – 10:30 am Refreshment Break 10:30 am – 12:00 pm Concurrent Sessions 12:00 pm – 1:30 pm Exhibitors’ Expo & Lunch 1:45 pm – 3:15 pm Concurrent Sessions 3:15 pm – 3:30 pm Refreshment Break 3:30 pm – 5:00 pm Concurrent Sessions 5:00 pm – 6:00 pm Exhibitors’ Expo Wine & Cheese 6:30 pm – 7:15 pm 1st Timers’ Reception 7:30 pm – 9:00 pm Delegates’ Dinner 9:00 pm & Beyond Social Networking Event: Wild Wild West Day 3: Thursday, November 6 7:30 am – 5:00 pm Registration & Information Desk Open 7:30 am – 8:45 am Delegates’ Breakfast 9:00 am – 10:30 am Concurrent Sessions 10:30 am – 10:45 am Refreshment Break 10:45 am – 12:15 pm Concurrent Sessions 12:15 pm – 1:30 pm Networking Lunch & Industry Update 1:30 pm – 2:45 pm Keynote Address 2:45 pm – 3:00 pm Refreshment Break 3:00 pm – 4:30 pm Concurrent Sessions 6:15 pm – 7:00 pm Cocktail Reception 7:00 pm & Beyond Banquet Gala Dinner Day 4: Friday, November 7 7:30 am – 8:45 am Delegates’ Breakfast 9:00 am – 12:00 pm Registration & Information Desk Open 9:00 am – 10:00 am Closing Remarks & Keynote Address 10:00 am – 10:15 am Hotel Check-Out 10:15 am – 11:45 am Concurrent Sessions

Resort & Accommodations

JW Marriott The Rosseau Muskoka Resort & Spa Arriving early or planning to stay late? In addition to the conference learning and networking opportunities, you will experience Ontario’s famous “cottage country” lifestyle in Muskoka at the JW Marriott The Rosseau Muskoka. Discover the sense of fun and adventure through the unique activities that the Rosseau offers. Relax with your family or friends. For more information: www.jwrosseau.com Book a room Please call The Rosseau directly at 1-866-240-8605 and reference PRO Aquatics or online at cwp.marriott.com/yqajw/ parksrecontario

#PROAquatics

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Day 1

Tuesday, Nov 4th PRE-CONFERENCE WORKSHOPS Aquatic Safety Inspector Recertification A course for those certified aquatic safety inspectors who wish to recertify their award.

10 am - 1 pm

Fee: $ 75

SEE (Supervision, Evaluation and Enhancement) Auditor Course 1 pm - 5 pm Fee: $ 75 Professionals in aquatic programming, facility management, swimming pool operations and recreation who want the knowledge and practical experience that will enable them to conduct SEE audits of aquatic operations within a community, through a process established by the Lifesaving Society. SEE Auditors will be a part of the Lifesaving Society team that conducts comprehensive safety audits of lifeguarding and instructing performance within communities across Canada. They may also provide this service on their own. Pre-requisites: NLS with at least 100 hours of experience lifeguarding or AST OR AMT or NLS Examiner. For more information and to register for these pre-conference courses, contact Ann Palmer at the Lifesaving Society: 416-490-8844, email [email protected] or visit www.lifesavingsociety.com

HIGH FIVE® Affiliate Trainer Training 10 am - 6 pm Fee: $ 155 (Includes 1 Affiliate Trainer Orientation Session + lunch) Additional $ 25 per agency if you require training for more than 1 agency. Many recreation providers are using HIGH FIVE to equip more employees with the benefits of Principles of Healthy Child Development (PHCD) training. Achievement of the HIGH FIVE PHCD certificate benefits both the candidate and the organization. The HIGH FIVE Affiliate Trainer – Red Cross, Lifesaving Society and I Can Swim certification enables participants to teach aquatic leadership courses with HIGH FIVE PHCD integrated into their current aquatic training.

Who is it for? People who want to deliver PHCD Aquatic integrated training with Red Cross, Lifesaving Society or I can Swim.

Prerequisites: Successful completion of HIGH FIVE PHCD + 1 of the following: Red Cross current AIT or WSIT Certification OR Lifesaving Society current Swim Instructor Trainer Certification OR I Can Swim current Teacher Course Conductor

For more information, contact Emina Secerbegovic at 416-426-7270 or [email protected]

PLEASE NOTE: YOU MUST REGISTER AT LEAST 2 WEEKS PRIOR TO THE CONFERENCE IN ORDER TO RECEIVE MATERIALS IN ADVANCE NEEDED TO COMPLETE TEACHING COMPONENT OF THE SESSION. THIS MODULE WILL ALSO INCLUDE A TEACHING COMPONENT TO BECOME A HIGH FIVE® AFFILIATE TRAINER AND ADMINISTRATION ORIENTATION. REGISTER ON PGS 18 - 19.

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PRO Aquatics Conference 2014

Day 1: Tuesday, Nov 4th

Early Bird Registration Deadline: September 24th

PROGRAM AT A GLANCE Registration and Information Booth Open 5 pm - 9 pm Sponsored by

Welcome Networking Reception 8 pm - 11 pm Dive right in to this year’s PRO Aquatics Conference and be our guest at the HIGH FIVE® Welcome Reception. Connect with colleagues, meet our warm and friendly staff and learn about how HIGH FIVE can make a difference for your organization. Be ready to splash out at the #BestWay2Play Selfie Central booth – our fun-filled photo booth experience – for a chance to win some great prizes!

Whether in the pool or on the deck, HIGH FIVE® training and assessments are proven to help you build quality programs. For information about the benefits of using HIGH FIVE, visit

www.HIGHFIVE.org

Get your HIGH FIVE gear at shop.HIGHFIVE.org HIGH FIVE®A quality standard for children’s sport and recreation Founded by Parks and Recreation Ontario

“This is the premier Aquatics conference in the country... I find [it] to be extremely informative... I get to see new practices, technology, problems and drowning/near-drowning events that have happened across the country over the past year.” Sheldon Andrews Aquatics Manager Town of Conception Bay South, NL

#PROAquatics

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Day 2

Wednesday, Nov 5th PROGRAM AT A GLANCE Registration and Information Booth Open 7:30 am - 5 pm Delegate’s Breakfast 7:30 am - 8:45 am Conference Welcome and Keynote 9 am - 10:15 pm The Disney Difference: Service With so much volatility in the theme park business, how has Disney been able to keep such a strong foothold, often claiming the top spots in profitability and guest ratings? Drawing on his experiences with Disney Parks and Resorts, and the Disney Institute’s book called “Be Our Guest”, Joshua distills the recipe for leveraging service experiences to create unforgettable moments for guests. While the Disney Difference is the main topic, you’ll also hear how to apply and adapt these ideas for your organization. Understanding the key role played by staff and setting processes in designing guest service experiences, Joshua seeks to help companies transform their businesses and their bottom lines. With a dozen years of experience in the recreation industry, Joshua has been able to put many of his personal tenets into action, managing one of the largest and highest grossing aquatic programs in Alberta.

About Joshua Koke With a formal background in Psychology and Sociology, Joshua is actively engaged in research and practical work that helps organizations develop their organizational culture, guest service focus, and employee engagement. One of Josh’s key research areas is the Walt Disney Company’s service and leadership programs. From study, to field work, to training with the Disney Institute, Joshua has done everything but work for the media giant and believes that an appreciation for the Disney Difference can help businesses across a variety of industries, particularly those that deal directly with guests/customers.

Refreshment Break 10:15 am - 10:30 am

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Day 2: Wednesday, Nov 5th

Register at www.proregistration.org

CONCURRENT SESSIONS 10:30 am - 12 pm Full details at www.proregistration.org/session-details W1: Building Healthy Partnerships Shanna Reid, Aquatic Supervisor, Town of Saugeen Shores; Michael Mcgee, Supervisor, Aquatic Services, City of Toronto; and Don Burton, Head Coach - Swimming, University of Guelph & Guelph Marlin Aquatic Club

W2: Making an Advertisement is C.R.A.P. Canadian Red Cross Session Rachelle DeWaard, Manager, Community Development, Dovercourt Recreation Centre

W3: The Big Eye... Just Blow your Whistle: Why Lifeguards Fail to Recognize Lifesaving Society Session Perry Smith, Training Program Director, Lifesaving Society, and Juanita Bueschleb, Recreation Supervisor, Knowledge Management, City of Brampton

W4: Managing for Employee Engagement Canadian Red Cross Session Josh Koke, Recreation Programmer (Aquatics), Strathcona County (Alberta)

Exhibitors’ Expo and Lunch 12 pm - 1:30 pm

Stay on top of trends and innovation, network with your colleagues and enjoy some fine food. PRO’s Exhibitor Expo offers delegates the opportunity to see, touch and understand the latest developments, products and services to enhance your services and pool. You’ll also have a chance to connect with colleagues and enjoy a fantastic buffet lunch.

CONCURRENT SESSIONS 1:45 pm - 3:15 pm W5: Emerging Trends: Just the Tip of the Iceberg and Futurology of Aquatics Canadian Red Cross Session Kevin Paes, Manager, Swimming and Water Safety, Training Partner Development, Canadian Red Cross

W6: Yikes…..it’s a Day Camp Lifesaving Society Session Kathleen Finn, Director, of Programs, Dovercourt Recreation Association, and Joey Rusnak, Recreation Programmer, City of Brampton

W7: Creating A Really ‘Special’ Special Event Sue Vattay, Professor, Mohawk College

W8: Life at the Beach Lifesaving Society Session Roberto Aburto, Corporate Secretary and Legal Advisor, Lifesaving Society, and Janice Carroll, Community Recreation Manager, City of Markham and Regulation Review Chair, Lifesaving Society

Refreshment Break 3:15 pm - 3:30 pm

#PROAquatics

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Day 2

Wednesday, Nov 5th CONCURRENT SESSIONS 3:30 pm - 5 pm Full details at www.proregistration.org/session-details W9: Aqua Therapy 101 - Making Waves in your Community! Leslie Tempest, Physiotherapist and Marilee Bullen, Exercise Therapist, ProActive Rehab

W10: Beyond Learn to Swim: Who Knew There Were so Many Things to do in the Pool! Moderator and Members from the Aquatic Sport Council

W11: Take Charge of Your Aquatic Career! Gary Sanger, Supervisor of Aquatics, City of Toronto

W12: Bridging the Gap in Facility Design Michelle McCollum, Project Manager and Graeme Hay, Recreation Supervisor, City of Brampton

W13: What’s Up With My Water? Lifesaving Society Session Bob Paul, Director of Sustainable Development, City of Cambridge, Michael Lowry, Lowry and Associates, and Francois Lepine, Director of Business Development, Lifesaving Society Quebec

Exhibitors’ Expo Wine & Cheese 5:00 pm - 6:00 pm

Join us after sessions to sample a glass of Ontario wine and some local cheese while comparing notes on the day with fellow delegates and viewing our exhibitors’ many offerings. Look for the special networking activity at this event. The prize you may win will make you the envy of the delegation!

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Sponsored by

Day 2: Wednesday, Nov 5th

Red Cross Swim Swimming Skills

Make sure to tweet pictures of you and your new connections @PROntario using #PROAquatics

1st Timers’ Reception (by invitation only) 6:30 pm - 7:15 pm If you are a new PRO member, or this is your first PRO Aquatics Conference, then we invite you to be our special guest at this reception. You will meet other first-time delegates, chat with industry leaders and toast your first PRO Aquatics Conference.

Delegates’ Dinner 7:30 pm - 9:00 pm Safety and Fitness

Relax and enjoy a fantastic buffet dinner as you network with other delegates and connect with colleagues as the first day of conference comes to an end.

Social Networking Event: Wild Wild West 9:00 pm & Beyond Inclusive for All

New additions to our program include tools for Red Cross Water Safety Instructors working with swimmers with disabilities and opportunities for all swimmers to try skills while wearing clothing to enhance water safety awareness at every level. Ask us how Red Cross Swim can work for you!

Sponsored by

Calling all cowboys and cowgirls! Make sure you have your cowboy boots and hats and join your fellow delegates for this Western-themed night. Get ready for an unforgettable event as we take you back to the Wild Wild West with dancing, games, prizes and more!

“The PRO Aquatics Conference is an excellent opportunity to discover how others are solving problems that you are currently facing. If you are interested in learning about how others are being successful while having a lot of fun with positive, outgoing people then [this] is the place for you.” Tiernan Murphy Owner, Making Waves Swim School

1.877.356.3226 redcross.ca/swim Swim with the best! ®

#PROAquatics

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Day 3

Thursday, Nov 6th PROGRAM AT A GLANCE Registration and Information Booth Open 7:30 am - 5 pm Delegate’s Breakfast 7:30 am - 8:45 am

CONCURRENT SESSIONS 9 am - 10:30 am Full details at www.proregistration.org/session-details T1: The Business of Aquatics Brian Connors, Director of Parks and Recreation, City of Woodstock; Juanita Bueschleb, Recreation Supervisor, Knowledge Management, City of Brampton; and Kathleen Finn, Director of Programs, Dovercourt Recreation Centre

T2: Swimming Pool Technologies: Are These the Answer? Carl Nylander, Principal, Counsilman-Hunsaker (St.Louis)

T3: Creating Corporate Culture: Empowering your Staff to do the Right Thing John Rapp, Executive Director, Dovercourt Recreation Association

T4: Building Program and Staff Support Strategies for Swimmers with Disabilities Canadian Red Cross Session Christina Neumann, Aquatic Coordinator, Holland Bloorview Kids Rehabilitation Hospital

T5: Psychological First Aid: Supporting Hope & Recovery after a Critical Incident Lifesaving Society Session Michelle Jubin, MN, R.N., Mental Health Nurse Consultant, Mental Health Promotion Team, Toronto Public Health

Refreshment Break 10:30 am - 10:45 am

“Professional development, networking, education, training, certifications, suppliers…it’s all at your fingertips during [the PRO Aquatics Conference]. I’m looking forward to returning in 2014!” Adam Ross, Aquatics Director, CARI Complex

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Charlottetown, PEI


Day 3: Thursday, Nov 6th CONCURRENT SESSIONS

View the latest career opportunities in Aquatics and Recreation and check out recent Job Mart postings at bit.ly/PROjobmart

10:45 am - 12:15 pm Full details at www.proregistration.org/session-details T6: Engaging Water Safety Instructor Candidates Canadian Red Cross Session Kristopher Tharris, Educational Architect, The Royal College of Physicians and Surgeons of Canada

T7: Time for ReThink: How User Comments and Complaints Can Improve Aquatic Design Phil Fenech, Architect, and Philip O’Sullivan, Senior Architectural Associate, Perkins + Will

T8: Apprehensive about the Comprehensive and Staff Manuals - Up Your Game! Lifesaving Society Session. Two sessions in one! Sarah Routhier, Aquatics Coordinator and Tanya Grierson, Recreation Program Supervisor, City of Belleville; and Marek Holke, Recreation Coordinator, City of Brampton; Bob Clark, Past President, Lifesaving Society

T9: Surf and Turf: Connecting Land and Water to Deliver Therapeutic Programs Linda Northcott, Aquatics Supervisor, City of Mississauga and Chase Nguyen, Coordinator, Fitness, Town of Oakville

T10: Customer Feedback: How to Streamline its Collection and Use Panel Members: Darryl McWilliam, Manager Support Services, Town of Oakville, and Juanita Bueschleb, Recreation Supervisor, Knowledge Management, City of Brampton

NETWORKING LUNCH & INDUSTRY UPDATE 12:15 pm - 1:30 pm

Take this opportunity to meet other delegates during the buffet lunch, hear the latest updates from the field and learn how Parks and Recreation Ontario is working to support and enhance our industry in Ontario.

Sponsored by

Supporting HealtHy CommunitieS

#PROAquatics ToronTo | DunDas | oT Tawa | Vanc ouVer

perkinswill.ca

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Day 3

Thursday, Nov 6th Keynote 1:30 pm - 2:45 pm Does My Pool Matter? Using Aquatics to Drive Social Justice in Ontario Gareth Hedges, Senior Associate General Counsel and Child Safety Consultant, The Redwoods Group Inc. Over 100 people drowned in Ontario in 2013. Over 4,000 people drowned in Canada and the United States combined. It is estimated that over 1 million people drowned worldwide. We know that drowning is a public health problem, but it is also a social justice problem, because drowning does not impact everyone equally. It disproportionately affects ethnic minorities, the poor and new immigrants, who drown at much higher rates than other Canadians and Americans. As aquatic professionals, we are obligated to address the injustice that persists in our industry, but simply calling attention to that injustice is not sufficient. We must look to our organization’s purpose and leverage that purpose to generate a change—a disruption in business as usual. It is this disruption that can lead to permanent, positive social change across Ontario, Canada and worldwide. To begin this process, we all must look at our own organizations and ask, “Does my pool matter?”

About Gareth Hedges Gareth Hedges is Senior Associate General Counsel and Child Safety Consultant for The Redwoods Group. Prior to his role in the office of General Counsel, Gareth worked for the Redwoods Group for six years as an Aquatic Safety and Risk Management Specialist. In addition to serving as in-house counsel for The Redwoods Group, he continues to work closely with Redwoods’ clients in these areas, including providing assistance for risk management, crisis management and post-incident investigation. Gareth has trained thousands of staff in aquatic safety best practices and has presented at the National Drowning Prevention Symposium, Association of Aquatics Professionals Annual Conference, the World Conference on Drowning Prevention, World Aquatic Health Conference, and the American Camp Association National Conference among others. He was on the CDC’s drowning prevention expert panel in 2011 and currently sits on the advisory committee for the National Drowning Prevention Alliance. In 2012, Aquatics International named Gareth as one of the “Power 25” leaders in the aquatics community.

Refreshment Break 2:45 pm - 3 pm

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Day 3: Thursday, Nov 6th

Sponsoring the PRO Aquatics Conference is the perfect opportunity for you to get your product or service in front of an engaged, captive audience of sector professionals. Contact us for opportunities! 416-426-7313 or [email protected].

CONCURRENT SESSIONS 3 pm - 4:30 pm Full details at www.proregistration.org/session-details T11: How to create a “Super Learn to Swim Instructor” Canadian Red Cross Session Mel Fiala, Sports Therapist, Ottawa Fury Football Club

T12: Insurance Claims... An Indicator of Drowning Trends in Supervised Pools Lifesaving Society Session Gareth Hedges, Senior Associate General Counsel, The Redwoods Group (North Carolina) and Carolyn Tyner, Manager, Program Development, YMCA Canada

T13: Implementing Healthy Child Development in Aquatics HIGH FIVE Session LJ Bartle, Director, HIGH FIVE National Standard, Parks and Recreation Ontario

T14: Roundtable Discussion - Recreation Registration Software Michael Cleland, Manager, Recreation Services, City of Mississauga, and Juanita Bueschleb, Recreation Supervisor, Knowledge Management, City of Brampton

T15: Breaking the Silence: Talking about Mental Health Michelle McAdams, Program Manager, Addiction Outreach Muskoka Parry Sound

Cocktail Reception 6:15 pm - 7 pm

Banquet Gala Dinner, Awards & Dance 7 pm & Beyond

PRO invites you to celebrate and commemorate the outstanding accomplishments of aquatic professionals with this evening of fine food and exceptional entertainment. Dress to impress for what promises to be a memorable night and celebrate with colleagues.

#PROAquatics

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Day 4

Friday, Nov 7

th

PROGRAM AT A GLANCE Registration and Information Booth Open 8 am - 12 pm Delegate’s Breakfast 7:30 am - 8:45 am Closing Remarks & Keynote 9:00 am - 10:15 am Swimmers from the Canadian Olympic and Paralympic teams will participate in a panel discussion. They will share their experiences participating at the Olympic Games and preparing for the 2015 PanAM and ParaPan AM Games, highlighting their personal triumphs and challenges. The panel will be moderated by Chris Wilson, the Director of CANSwim, Swimming Canada’s movement to teach every Canadian child to swim. It’s sure to be a motivating and enlightening discussion you won’t want to miss!

Hotel Checkout 10:15 am - 10:30 am

CONCURRENT SESSIONS 10:30 am - 11:45 am Full details at www.proregistration.org/session-details F1: Social Media: A Growing Interaction Tool Warren Weeks, Principal, Eleven Strategic Communications, Inc.

F2: Using Research to Effectively Motivate the Public to Change Their Behaviour Barbara Byers, Public Education Director, Lifesaving Society Ontario

F3: Assessment vs. Training Peter Mumford, Campus Recreation, York University, and Marek Holke, Recreation Coordinator, City of Brampton

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General Information Environmental Efforts Parks and Recreation Ontario continues in its efforts to promote environmentally responsible practices. Session presentations will be posted online and made available to delegates after the event. The onsite program will include blank note pages for note taking and contact information.

Event Attire During the day attire is flexible. For the Wednesday evening social networking event, Wild Wild West, dress the part and wear your cowboy boots and hats. On Thursday, the Banquet Gala Dinner is an elegant affair, giving delegates the opportunity to look their best.

Registration and Information Desk Need assistance or have a question? Visit the the Registration and Information Desk located in the lobby of the JW Marriott, The Rosseau Muskoka.

Members, Non-Members and Students Members are individuals who are members of Parks and Recreation Ontario. Delegates from out of province, who are members of Canadian Parks and Recreation Association Affiliated Provincial/Territorial bodies, can register at the PRO Member rate. Non-Members are encouraged to attend this event and traditionally make up approximately one-third of the delegation. An increasing number of delegates come from private pools and community agencies. Students must be enrolled in full-time programs in the current school year. Students are encouraged to come for the entire event.

Refunds and Cancellations A 20% administration fee will be applied to all cancellations. A fee of 50% will be applied to cancellations made between October 8th and 15th. Cancellations made after October 15th are non-refundable. However, registrations are transferable. All requests for cancellations must be submitted in writing to the PRO office at [email protected].

Accessibility and Dietary Needs The Hotel and Conference Centre is accessible in terms of meeting rooms and personal accommodation areas. Staff are able to accommodate most dietary needs, provided these needs are identified in advance. Please ensure to include this important information on the Registration Form. For more information on accessibility, please contact Parks and Recreation Ontario and reference the Accessibility Standards for Customer Service.

Accommodations Hotel accommodations are not included in your Full Conference Registration package. Please call JW Marriott, The Rosseau Muskoka directly at 1-866-240-8605 and reference PRO Aquatics or online at: cwp.marriott.com/yqajw/parksrecontario BOOK BY OCTOBER 10th TO SAVE!

2014 PRO AQUATICS CONFERENCE COMMITTEE MINNIE FISHER, Chair City of Toronto

JUDY VANDERVEER, Program Town of Gravenhurst

EDDIE TANG, Networking Events Town of Richmond Hill

EMILY HUNTER, Donations and New Delegates A.R. Kaufman Family YMCA

YORICK TONG, Networking Events Town of Whitchurch-Stouffville HEATHER KAZAN, Exhibitors City of Markham JOEY RUSNAK, Program City of Brampton

FOTINI IRIOTAKIS, Staff Liaison and Logistics Parks and Recreation Ontario

#PROAquatics

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What’s next?

MBA 14 SYMPOSIUM

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2015

EDUCATIONAL FORUM AND TRADE SHOW MARCH 24-27, 2015 BLUE MOUNTAIN RESORT

S a v e

t h e

D a t e

Making Ontario Accessible Free Resources and Training for Recreation and Parks A Guidebook and webinar to help your organization comply with the Accessibility Standard for the Design of Public Spaces

Get them at bit.ly/PathwaysToRecreation

Registration

*Early Bird Registration Deadline: Sept 24 *Accommodation Deadline: Oct 10 *Registration Deadline: Oct 15

Please type or print (using black ink) and complete Registration 1 and Registration 2 in full. Name: _______________________________________________________ Position: _______________________________ Employer/Organization/School : ___________________________________________________________________________ Address : ____________________________________________________________________________________________ City:_____________________________________________ Province: ____________________ Postal Code: __________ Telephone: __________________________________ E-mail: __________________________________(for Conference updates) Do you have any dietary restrictions or special needs? o YES

o NO

If YES, please specify: __________________________________________________________________________________ I AM A:

o Parks and Recreation Ontario member

o Non-Member

Please note that any photos or videos taken during PRO-sanctioned events may be used by PRO for promotional purposes (brochures, publications and web-based media). Participants are reminded of this condition of registration and we appreciate your consent of use. Your name and organization will automatically be included in the conference program. Please check here if you wish to have your name excluded. o

PART A:

FULL CONFERENCE includes sessions, scheduled meals, socials, keynotes, and Exhibitors’ Expo Showcase

MEMBER* Early Regular $535 $665

NON-MEMBER Early Regular $695 $825

Fees do not include HST STUDENT** FEE Early Regular $225 $275

FULL CONFERENCE DAILY RATES (includes sessions, lunch Wednesday or Thursday or breakfast Friday. No dinner meal included) WEDNESDAY $235 $265 $315 $345 $105 $135 THURSDAY $235 $265 $315 $345 $105 $135 FRIDAY $115 $145 $155 $185 $65 $95 PART A TOTAL =

PART B: HIGH FIVE® Aquatic Affiliate Trainer Workshop Registration - Please see page 4 o HIGH FIVE® Aquatic Affiliate Trainer Training (includes 1 Affiliate Trainer Orientation Session) o I would like to register for the second Affiliate Trainer Orientation Session

$155 = $25 = PART B TOTAL =

PART C: Networking Event Attendance and Tickets - Please complete the following: o I will attend the Tuesday Networking Reception o I am a 1st Timer or new PRO Member and will attend the Wednesday 1st Timers’ Reception o I will attend Wednesday evening’s Dinner and Social Networking Event - Wild Wild West o I would like extra tickets for the Dinner and Social Networking Event ______ x $55 = o I will attend Thursday evening’s Banquet Gala Dinner o I would like extra tickets for the Banquet Gala Dinner ______ x $65 =

(PART A + PART B + PART C) SUB TOTAL = PLUS HST (13%) = (SUB TOTAL + HST) GRAND TOTAL =

* Current membership is required to register at the PRO Member rates. PRO membership forms can be downloaded from www.prontario.org and submitted with membership payment and your Conference registration. ** Proof of full-time enrolment for the 2014/15 school year must be submitted with registration.

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DELEGATE’S NAME: _____________________________________________

SESSION SELECTIONS: Please indicate 1st, 2nd and 3rd choice for each time period. TUES., NOV. 4TH: 1O:00 AM – 6:00 PM PRE-CONFERENCE WORKSHOP

THURS., NOV. 6TH: 9:00 AM – 10:30 AM

Registration required on page 18 ____HIGH FIVE® Affiliate Trainer Training (extra cost, see page 18) ____Red Cross Orientation Session and/or ____Lifesaving Society Orientation Session and/or ____I Can Swim Orientation Session

____T1: ____T2: ____T3: ____T4: ____T5:

WED., NOV. 5TH: 10:30 AM – 12:00 PM

THURS., NOV. 6TH: 10:45 AM – 12:15 PM

____W1: ____W2: ____W3: ____W4:

Building Healthy Partnerships Making an Advertisement is C.R.A.P. The Big Eye... Just Blow your Whistle: Why Lifeguards Fail to Recognize Managing for Employee Engagement

WED., NOV. 5TH: 1:45 PM – 3:15 PM ____W5: ____W6: ____W7: ____W8:

Emerging Trends; Just the Tip of the Iceberg and Futurology of Aquatics Yikes…..it’s a Day Camp Creating A Really ‘Special’ Special Event Life at the Beach

WED., NOV. 5TH: 3:30 PM – 5:00 PM ____W9: Aqua Therapy 101 - Making Waves in your Community! ____W10: Beyond Learn to Swim: Who Knew There Were so Many Things to do in the Pool! ____W11: Take Charge of Your Aquatic Career! ____W12: Bridging the Gap in Facility Design ____W13: What’s up with my Water?

PAYMENT:

The Business of Aquatics Swimming Pool Technologies: Are These the Answer? Creating Corporate Culture: Empowering your Staff to do the Right Thing Building Program and Staff Support Strategies for Swimmers with Disabilities Psychological First Aid: Supporting Hope & Recovery after a Critical Incident

____T6: Engaging Water Safety Instructor Candidates ____T7: Time for ReThink: How User Comments and Complaints can Improve Aquatic Design ____T8: Apprehensive about the Comprehensive and Staff Manuals - Up Your Game! ____T9: Surf and Turf: Connecting Land and Water to Deliver Therapeutic Programs ____T10: Customer Feedback: How to Streamline its Collection and Use

THURS., NOV. 6TH: 3:00 PM – 4:30 PM ____T11: ____T12: ____T13: ____T14: ____T15:

How to create a “Super Learn to Swim Instructor” Insurance Claims... An Indicator of Drowning Trends in Supervised Pools Implementing Healthy Child Development in Aquatics Roundtable Discussion - Recreation Registration Software Breaking the Silence: Talking about Mental Health

FRI., NOV. 7TH: 10:15 AM – 11:45 AM ____F1: Social Media: A Growing Interaction Tool ____F2: Using Research to Effectively Motivate the Public to Change Their Behaviour ____F3: Assessment vs. Training

PAYMENT ADDRESS: o Same as on Registration 1. If not, please fill out all fields below.

I am paying the amout of $______________ (includes HST) Address : __________________________________________________________________ City: ______________________ Province: ___________ Postal Code: __________________

o Cheque Enclosed (payable to Parks and Recreation Ontario) o Visa o MC Card # ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ ___ Exp: _____/_____ Cardholder Name _____________________________Signature _________________________ REFUND AND CANCELLATION POLICY: A 20% administration fee will be applied to all cancellations. A fee of 50% will be applied to cancellations made between October 8th and October 15th. Cancellations made after October 15th are fully non-refundable. However, registrations are transferable. All requests for cancellations must be submitted in writing to the PRO office at [email protected]

SEND REGISTRATION TO: Parks and Recreation Ontario 1 Concorde Gate, Suite 302 Toronto, ON M3C 3N6

T: 416-426-7142 F: 416-426-7371 E: [email protected]

Register online at www.proregistration.org

#PROAquatics

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1 Concorde Gate, Suite 302 Toronto, ON M3C 3N6

PARKS AND RECREATION ONTARIO

Tel: 416 426.7142 Fax: 416 426.7371 [email protected]

Healthy People Vibrant Communities Sustainable Environments /PROntario

@PROntario

www.prontario.org