Awarded as The TQM Journal 2015 outstanding paper (Emerald Literati Network Awards for Excellence). The web page of all winners:.
Awarded as The TQM Journal 2015 outstanding paper (Emerald Literati Network Awards for Excellence) The web page of all winners: http://www.emeraldgrouppublishing.com/authors/literati/awards.htm?year=2015
Free Link to the paper (for one year as from 29 june 2015) http://www.emeraldinsight.com/doi/full/10.1108/TQM-01-2013-0002
