Benefits of being registered with NHBC [PDF]

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www.nhbc.co.uk/register | 0844 633 1000

Benefits of being registered with NHBC

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Annual report

Benefits to NHBC registered builders and developers from 1 April 2015

Annual report

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Welcome Being registered with NHBC offers you so much more than simply being associated with the UK’s leading builder registration scheme and new home warranty and insurance provider. Talk to us... Call us now on 0844 633 1000 and ask for ‘Customer Services’, email us on [email protected] or visit www.nhbc.co.uk/register.

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Registered builder benefits NHBC works in partnership with you at all stages of home-building and now offers a range of new free and discounted services to NHBC registered builders and developers.

l a w e n e R rd a c n o i t a registr

We have expanded our benefit offering for 2015 and now have several brand new free and discounted services to cover all stages of your development, including free land sourcing and valuation advice, discounted home exchange services, plus discounted building materials and business insurance. This is all in addition to the usual NHBC technical knowledge and support and being associated with the market-leading new home warranty and insurance provider. This brochure highlights the full range of services available to NHBC registered builders and developers, many of which are free or discounted as a benefit of your registration.

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New for 2015

Services to support you at every stage Free Technical helpline

Land services

Free land package sourcing

Trade discounts

Design and planning

Design advice

Free pre-site evaluation

Technical site plan review

Discounted asset protection insurance

Free Foundation Depth Calculator app

Land Quality Endorsement (LQE) Discounted site appraisal report Discounted housing market report

See page 10-11 for details and terms

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NHBC offers a wide range of services to house builders and developers. Being NHBC registered you can access a number of these for free or at discounted rates. These are shown in bold.

Discounted business insurance

NHBC brand use

Construction

Handover and post-completion

Free NHBC Portal

Discounted home exchange services

Inspections

Managed Buildmark Acceptance (MBA)

Health & Safety site inspections

Free promotions through property portals

Health & Safety advice and training

Free customer satisfaction surveys (CSS)

Building Control

Free Home User Guide (HUG)


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Big Savings on Tools & Materials Enhanced Pricing for NHBC registered builders We have teamed up with TradePoint to offer our registered builders trade prices on tools & materials. You’ll be sent your own NHBC/TradePoint membership card which is pre-loaded with the enhanced NHBC pricing - with savings on thousands of lines against the already low trade price. Conveniently located in over 360 B&Q stores nationwide, TradePoint supply over 12,000 trade products needed for building and maintenance, covering Building, Timber, Plumbing & Electrical, Tools, Kitchens & Bathrooms, Workwear, and much more. All materials can be bought in-store, or ordered online/by phone for next day delivery. NHBC registered builders can benefit from a range of additional services, including brick matching, site delivery, and up to 60 days to pay with a Trade UK account card.

NHBC registered builders will benefit from a range of additional services, including brick matching, site delivery and an in-store design service.

Savings on trade price


Business insurance A package of business insurance products at exclusively preferential rates from Trade Direct Insurance Services Ltd. Not only will you receive a 10%* discount on premiums, you’ll also benefit from enhanced cover. Look out for this offer from April 2015. Trade Direct is an established insurance broker, specialising in the construction industry. It is authorised and regulated by the Financial Conduct Authority (FCA) and has over 30 years’ experience securing insurance for builders and tradesmen. Its insurance policies are all underwritten by a panel of ‘A’ rated insurers.

NHBC registered builders can get 10%* discount on their business insurances including: Public/products Employers

liability

liability

Contractor’s

‘all risks’

Professional

indemnity

Tools/equipment/plant

10%

*

discount on premiums *

Builders must be currently registered with NHBC to receive this discount and is subject to underwriting acceptance

% Helping you improve standards and reduce operational costs Renewal registration card

Discount

CSS survey

Van stickers

We are here to help you build to the best possible standards. We’ll support you throughout the entire development process, offering guidance and advice wherever needed. Co-ordination

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Two way correspondance

NHBC Standards – hard copy and online Property search

Standards

Extranet

Technical expertise

The technical manual for NHBC registered builders Our Standards provide the technical benchmark for all newly built homes registered with NHBC. They are regularly updated to reflect changes in legislation and build standards. All registered builders who are actively building will receive a printed copy of the Standards.

Regular feedback

Good ideas

Reports

CSS survey

Land services

Inspection

A fullyContact interactive, us online version of the NHBC Standards Standards Plus provides additional technical information, videos and e-learning linked to the relevant pages. Available via NHBC’s website, Standards Plus is accessible 24/7.

Integrated systems

HUG

Buildmark acceptance

Building Control

Technical helpline Standards

Extranet

Guidance and support Contact us from our technical team

Technical expertise

The NHBC Standards & Technical team is only a phone call away and is happy to assist you with any technical enquiries.

%

Regular feedback

Good ideas

Reports

Right first time

8 | www.nhbc.co.uk/register | 0844 633 1000 CSS survey Van stickers

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Standards Plus Standards plus

NHBC Standards are available to view online at any time. Van stickers

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Technical excellence


Our partners

HUG

Integrated systems

Pre-comple

Technical Extra Keeping you informed of important technical news and issues A quarterly publication (distributed in hard copy and available electronically on the NHBC website and via Standards Plus) providing a wealth of technical information on standards, regulation and compliance, guidance and good practice.

Inspection services Undertaken throughout your build We will inspect your plot at important times throughout the build, to help ensure it is being built in line with the best possible standards.

Land services We understand the challenges surrounding land sourcing and acquisition, and we have the expertise to assist you throughout. Being NHBC registered gives you access to services to help you find the right land, advice on the valuation and development of the land, technical advice on land quality and discounted land-related insurances.

FREE

Asset protection insurance

The mortgage valuer’s perspective

We’ve negotiated a 10% discount on residential and commercial legal indemnity and title insurance products with DUAL Asset Underwriting Ltd. All of our registered builders and developers will be entitled to the discount on a range of specific risk and all risks legal indemnity policies, designed to help you manage title issues identified during land acquisition and site development, including:

Understanding the mortgage valuation process

easement/servitude restrictive covenants/ title conditions

A new service to NHBC registered builders and developers allows you to get direct contact with a qualified, RICS (Royal Institute of Chartered Surveyors) registered, Countrywide valuer through Countrywide Surveying Services, one of the largest new build valuers in the UK. This service is designed to suit smaller developers who will receive guidance on the process of valuing new build property relevant to the locality and information on the changing requirements of new build lenders. Call 02031 518560 and quote ‘NHBC surveying offer’ Email [email protected]

breaches of planning mines and minerals boundary issues lack of Building Regulations.

NHBC Services Limited is an Introducer Appointed Representative of Dual Corporate Risks (FRN 312593), which is authorised and regulated by the Financial Conduct Authority. Dual Corporate Risks Limited is registered in England company No. 4160680, registered address; First Floor Bankside House, 107-112 Leadenhall Street, London, EC3A 4AF. Dual Asset Underwriting Limited is an Appointed Representative of Dual Corporate Risks Limit.

Local land package sourcing

FREE

A dedicated regional land manager to help you source land NHBC registered builders and developers now have access to a dedicated local land manager. Countrywide’s nationally based land division sources quality on and off market sites throughout the UK, using their local area knowledge and experience of the local planning system to identify the unidentified. From single plots to strategic land, residential to retirement,the Countrywide Land & Planning team will listen to your land requirements, provide input and guidance on planning matters and can provide early notifications when suitable land opportunities become available.

Call 0207 337 8787 and quote ‘NHBC’ Email [email protected]


Call 02031 518554 and quote ‘NHBC land offer’ Email [email protected]

Land Quality Endorsement (LQE)

Housing Market Report (HMR)

Brownfield risk management and advice

Discounted subscription for registered companies

We have a team of in-house LQE experts who can provide technical risk management for contaminated and brownfield land. This can help aid land negotiations, providing reduced uncertainty and increased confidence for developers.

This monthly publication includes unique site and new home reservation statistics. Collected through a detailed survey direct from house builders, these give you the earliest possible steer on housing demand.

You’ll receive reliable advice and expert guidance – all in line with our Standards. Call 0844 633 1000 and ask for ‘LQE’

New applicants, and those renewing in April, will receive a free electronic copy of the April edition of HMR, containing NHBC’s quarterly statistics. Call 0844 633 1000 and ask for ‘Sales’

Site Appraisal Report This report has all the market intelligence necessary for making fast and effective land-buying decisions. It includes key local information to help you make decisions on pricing, sales rates and the profile of demand, and is delivered instantly online. Call 0845 013 2350 and quote ‘NHBC’

50% off Site Appraisal Report bundles

Services during design and planning We’ll work with you from the very beginning of your project to give you design guidance. We can review your plans and offer advice on your project at the very initial stages of the development. We can also offer technical advice on special projects. This helps ensure the development is being designed using the most efficient route to compliance with building regulations, before you start building.


FRE Design advice

Technical site plan review

Foundation Depth Calculator Calculate correct foundation depths when building near trees

For the most costeffective route to the required standard NHBC works with you throughout the entire project, offering design advice at the initial stages of your build. This includes advice around sustainability, sound insulation and energy.

Early expert advice on complex builds Our technical team can review your site plans prior to the commencement of the build. Our early expert advice helps ensure that complex sites and builds are being built efficiently, and to the best possible standard. This will help you keep your costs down by getting it right from the very beginning.

This award-winning* NHBC app is available free to our registered builders. It is an effective field-based tool to help assess tree types and confirm required foundation depths when building near trees. The app is available on Android OS, iOS and Windows OS. *Construction Marketing Awards 2014

NHBC’s award winning Foundation Depth Calculator app.

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Through construction Training

We’re on hand throughout the construction of your development, Construction to help you build to best practice. We do this through regular inspections, and by offering expert support and advice. In collaboration with the industry, we’ve developed the NHBC Portal, enabling you to manage your sites easily and access information at any time.

FREE

NHBC Portal

Key features include:

A free online application

Free to NHBC builder and developer

The NHBC Portal is the most efficient way to manage your sites. The application enables you to submit new sites and documents, request quotes and run reports. All your site and plot information and NHBC contacts are in one handy place, accessible 24/7.

Intelligent Site Notification and

customers and their professionals. Initial Notice (SNIN). Simple Product Plot Schedules (PPS). Instant warranty and

Building Control quotes. Detailed conditions, reportable items

and builder responsible items. Fast and efficient document

submission process. NHBC contacts all in one place. Advanced reporting across multiple

companies and sites. NHBC Technical Standards online.


CSS survey

CSS survey

stickers

Good ideas

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Reports

Good ideas

Land services

Reports

Right first time

Integrated systems

HUG


Right first time

Integrated systems

HUG




Our partners

Our partners

Training

Building Control HealthTraining and safety Health and safety advice and site inspections Construction Health and Safety Inspection Pre-completion and handover Ensuring builds meet training Standards NHBC Standards Consistent and

Inspections Inspection

Pre-completion and handover

Registered builders benefit from regular NHBC inspections, carried out at important times throughout the entire build. This ensures that your homes are meeting the best standards possible.

Construction

standardised inspections NHBC Health & Safety inspectors have a thorough understanding of what best practice looks like, and how to implement it. Benefits include structured standardised inspections, nationwide consistency and regional and site-level comparison reports.

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Renewal registration card

Building Control

Keeping you up to date on Health and Safety policy and best practice NHBC’s knowledgeable consultants are on hand to offer expert advice. Our qualified trainers are available to deliver a wide range of up-to-date Health and safety courses.

Discount

Helping you to meet Building Regulations

CSS surve

Van stickers We deliver technically excellent advice, a and high-quality service nationally consistent interpretation of the tions. Regula g Buildin

Building Control

NHBC offers Building Control, and we have 30 years’ experience and 400 technical experts to call on in-house. Our project portfolio ranges from traditional residential Standards Extranet Technical expertise developments to the most prestigious, contemporary commercial and mixed-use schemes in England and Wales.

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ns, Cost-effective solutio right from the start your designs are It’s important that save you the time, right first time to reworking them effort and cost of our teams go the later on. That’s why with you at extra mile by working project to problem every stage of the stage. early an at solve

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Handover and post-completion - helping you to sell homes Training

Even after developments Pre-completion and handover

are Construction completed, we continue to support our registered builders, offering support in selling your homes and providing you with benefits for your potential homebuyers.

Discounted home exchange solutions services

Target active homebuyers FREE

Online Buildmark cover acceptance Simplifying the sales process for your customers As a customer of NHBC, you can register your homes with us in the normal way. Once they are registered, we will send you policy details with an activation code.

Help to sell your homes If you are selling a property you have bought through a part exchange agreement, you can now access a reduced-fee Countrywide Home Exchange Solutions service. Registered builders and developers can now access discounted rates for the Home Exchange Exclusive service. Selling exclusively using Countrywide agents means you will receive exclusive cost savings with an unrivalled national reach and benefit from the support of an dedicated part exchange team committed to meeting your expectations and delivering a fast sale.

Call 02031 518561 and quote ‘NHBC home exchange discount’ Email [email protected]

Increased visibility of your properties Countrywide’s New Homes Sales service offers comprehensive property portal exposure with 97% coverage online and a national network of 1,300 branches operating across over 50 leading high street brands. If your site is registered with a Countrywide estate agent on a sole agency basis, you can gain huge visibility by registering to be featured as the new build ‘home of the week’ in their propertywide.co.uk newsletter circulated to 45,000 current homebuyers each week.

Email [email protected] and quote ‘NHBC propertywide offer’

All you need to do is pass these details on to your purchaser’s solicitor – that’s it! Your vendor’s solicitor can then go online to find details of the policy and accept the Buildmark cover.

NHBC Builder’s Promotional F REE Toolkit This toolkit supports your sales staff in understanding the benefits of being an NHBC registered builder, and the all-important detail of our warranty and insurance product. The videos and brochures provide the key information needed to talk confidently to potential home owners about the benefits of buying a new home from a registered builder to help you to sell your homes.

Call Emma Hilton on 01908 747004 Email [email protected]


Home User Guides (HUG) FREE Added-value service for your homeowners The NHBC HUG is available free for every new plot you register with us. The co-branded online tool comes pre-completed with general information, such as running-in checklists and DIY guides, and can then be tailored to your development and individual plot. We’ll show you how to add floor plans, images, material specifications, videos and user manuals to create a really useful, bespoke HUG for your customers. Call 01908 746103 Email [email protected] (and quote HB2844)

Customer satisfaction surveys (CSS)

FREE

Improve your reputation within the industry The NHBC National New Homes Survey is the house-building industry’s principal customer satisfaction survey, providing the data that drives the HBF Star Rating Scheme for builders, giving you customer feedback on your homes. With over 100,000 questionnaires sent out annually, the robust data will give you great insight into customer satisfaction. We’ll also provide you with a comprehensive annual summary report, enabling you to easily benchmark against your competitors.

Call 01908 747906 Email [email protected] (and quote HB2844)

News and information

FREE

Clicks & Mortar Monthly online publication The online newsletter features information on a range of industry topics, including new products and services, the building industry market, house-building news and house-building statistics.

Quarterly market reports Market trend insights You can now receive insights into housing market trends and the economic outlook via the quarterly market review from Countrywide. These provide insights into specific issues impacting home sales each quarter from the UK’s largest integrated residential and commercial property services group. Countrywide plc has a unique perspective on the UK property market and is truly countrywide.

Housebuilder magazine The leading source of house-building information All NHBC registered builders are automatically given a subscription to the leading publication dedicated to house-builders, packed with all the important facts and figures together with the latest trends and developments.

nhbc.co.uk/register NHBC Foundation Research and guidance to help the nical expertise Tech house-building industry xtranet

ds

Standar

EFoundation provides high-quality research and practical guidance The NHBC to support the house-building industry as it addresses the challenges of delivering 21st century new homes. In 2014, the report ‘Improving the prospects for small builders and developers’ identified the key barriers to development for small companies, highlighting the need forGovernment exemptions from Section 106 planning requirements for small developments, and an increase in funding for small builders.


Customer assurance from our long-standing brand Branded products Because we recognise the re-assurance the NHBC logo brings to homebuyers, and as recognition of your being registered with NHBC, we are offering you one of each of the following for every new site registered with us in 2015*: n Flagpole n NHBC flag n NHBC site board n NHBC van sticker * Sites registered between 1 April 2015 and 31 March 2016

NHBC online shop A wide range of products are available, from promotional items and health and safety products to publications and online services.

10% off

first order at the NHBC shop

Get in touch with us To apply to join the register Call 0844 633 1000 and ask for ‘Customer Services’.

To register new homes Call 0844 633 1000 and ask for ‘home registration’.

News Clicks & Mortar

Awards Pride in the Job Visit www.nhbc.co.uk/PIJ to find out more.

Health and Safety Visit www.nhbc.co.uk/hsawards to find out more.

NHBC Online NHBC Portal Sign up at www.nhbc.co.uk/portallogin.

Sign up at www.nhbc.co.uk/enews.

NHBC Foundation

Customer Satisfaction Survey (CSS)

Visit www.nhbcfoundation.org for further information or email [email protected].

Call 01908 747906 or email [email protected].

SafetyNET To subscribe, email [email protected].

Housebuilder magazine Email [email protected] or call 0844 633 1000 and ask for ‘Sales’.

Home User Guides (HUG) Call 0844 633 1000 and ask for ‘Sales’ or visit www.nhbc.co.uk/hug.

Managing Buildmark Acceptance (MBA) Email [email protected] or call 0844 633 1000 and ask for ‘Acceptance’.

Consumer Code training Visit www.nhbc.co.uk/consumercode to find out more.


NHBC Standards

Asset Protection Insurance

Standards – hard copy

Call DUAL on 0207 337 8787 and quote ‘NHBC’ or email [email protected].

Call 0844 633 1000 and ask for ‘Shop’ or email [email protected].

Land sourcing

Standards PLUS

Call Countrywide on 02031 518554 and quote ‘NHBC land offer’ or email [email protected].

Find out more at www.nhbc.co.uk/standardsplus.

Site valuation

Technical Extra Visit www.nhbc.co.uk/technicalextra.

Foundation Depth Calculator Visit www.nhbc.co.uk/apps.

Offers from NHBC Housing Market Report (HMR) Call 0844 633 1000 and ask for ‘Sales’ or visit www.nhbc.co.uk/hmr.

NHBC Shop

Call Countrywide on 02031 518560 and quote ‘NHBC surveying offer’ or email [email protected].

Home exchange services Call Countrywide on 02031 518561 and quote ‘NHBC home exchange discount’ or email [email protected].

Property portal email [email protected] and quote ‘NHBC propertywide offer’.

Branded products


Flags, flagpoles and site boards

Site appraisal report


To purchase a site appraisal report, call 0845 013 2350.

Business Insurances For a quote call Trade Direct on 08000 280 380 and quote ‘NHBC’.

NHBC services for registered builders n Buildmark warranty

n Acoustic services

n Free technical advice

n Pre-planning consultancy

n Health and Safety

n Training and NVQs

n Building Control

n Part L solution

n LQE

n Commercial Building Control

n Energy Ratings

n SBEM

n Air leakage tests

n BREEAM

n Sustainability services

n Inspection and quality management services

Talk to us... Call us now on 0844 633 1000 and ask for ‘Customer Services’, email us on [email protected] or visit www.nhbc.co.uk/register.

This leaflet has been printed on material which is produced from well-managed forests and is fully recyclable and biodegradable, ECF (elemental chlorine free) and is made to ISO 14001 Environmental Certification.

NHBC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. NHBC is registered in England under company number 00320784. NHBC’s registered address is NHBC House, Davy Avenue, Knowlhill, Milton Keynes, Bucks, MK5 8FP

Copyright© NHBC 2015

NHBC NHBC House, Davy Avenue, Knowlhill, Milton Keynes, Bucks MK5 8FP Tel: 0844 633 1000 Fax: 0844 633 0030 www.nhbc.co.uk HB2844 02/15 UK PG5-7