Supported by a live server library, the system can predict when and why a ... to optimize existing resources for achievi
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BETTER BUSINESS FORESIGHT THROUGH SHARPER TECHNOLOGICAL INSIGHT.
FixOmatic™
DO BUSINESS BETTER
AUTOMATION: THE KEY TO SERVICE INNOVATION Automation has now become one of the top priorities of CIOs and CTOs. This change in trend is ascribed to the fact that an automated enterprise enjoys significant cost reduction in IT operations, skill rationalization, process standardization and integration with desired service levels. The future of IT Infrastructure Services is also dependent on automation and standardization. So it isn’t surprising that today’s technology-driven businesses are placing greater emphasis on automation for optimization of low end activities, cloud computing for optimum utilization of assets, IT service standardization & management and organization-wide self service solutions, among others. Most managed services models are based on manpower and static tools. This accounts for the largest expense in managed services. Effective change, configuration and provisioning are all done through human intervention. As long as customers are tied up with such linear models, they keep facing operational challenges and administrative overheads. This is because the complexity of IT environments increases everyday, but people efficiency gets saturated. The benefits of service based models are outplayed by lack of productivity improvements, and hence customers cannot leverage utility themes... The reason why more and more enterprises are seeking opportunities for automation.
WIPRO–EMBRACING NEXT GENERATION AUTOMATION Leveraging decades of experience in managing diverse IT environments, Wipro has put together the right people and processes to develop a suite of next generation automation tools. This makes it easy to nurture, sustain and grow your IT support infrastructure while maintaining your business edge.
GET THE FixOmaticTM EDGE Wipro FixOmatic™ is a suite of next generation IT Infrastructure Automation solutions spanning Datacentre, End User Computing and Customized Autonomics Development. Our transformational solutions shift the paradigm of infrastructure management from remedial to proactive services through Self-Healing, Self-Service and Predictive Analytics (Solution diagram 1 & 1.1 ).
FixOmaticTM SELF-HEAL FixOmatic™ Self-Heal is designed to dynamically detect, diagnose and auto-correct incidents (Ref: Solution diagram 1.2) as they occur in the customer’s Datacenter or End User environments. Most incidents are automatically self-healed even before the user becomes aware of their existence. Others undergo event correlation and get auto-logged as service desk tickets. These are fixed through prompt resolution by problem resolver groups (Solution diagram 1.2).
Automated Discovery Predictive Analytics
FixOmaticTM
(Solution diagram 1)
Runbook Automation & Reporting
AUTOMATION BUILDING BLOCKS
Datacenter Automation Endpoint Automation Autonomics Product Development
Machine Learning
Service Management Healing
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FixOmaticTM Approach
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PREDICTIVE
Remote Su
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SELF-HELP
(Solution Diagram 1.1)
FixOmaticTM Self-Healing Framework
Firewall Exchange Servers
Router
Database Servers
Switch
VMware Servers
Discovery Tool Unix Flavor Servers
File Servers Application Servers
Monitoring Tool
on
Pre dic An ti aly tic s
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Event Correlation
KM Tool
Threshold Violation Link Down Server Down
Healing Engine
Automat ion
Analyze & Log Call
Workflow
Act & Forward to Engineers
Service Desk
dures oce Pr
Act & Close
Service Management
(Solution Diagram 1.2) This framework, with the tool set combinations, is present in Wipro Command Centers or deployed onsite at customer premises depending on the nature of the engagement.
FixOmaticTM SELF-SERVICE FixOmatic™ Self-Service directs end users to customized one-click solutions before the need (for help) to contact the service desk arises. The context sensitive solutions are based on a powerful knowledge base, and they enable users to resolve most incidents on their own, within seconds.
SUPPORT MANAGER
PERFORMANCE MANAGER
DOWNLOAD MANAGER
ACCOUNT MANAGER
Focuses on addressing end users’ most common technical problems: Getting connected to the network, Proxy setting, System slowness, Configuring the email client, Resolving business-critical application issues.
Do-it-yourself tool that automates routine computer maintenance, so your customers’ PCs keep running like new even as they age.
Deliver application setup files quickly and reliably to users, in real time without saturating bandwidth, interrupting service, or risking incorrect installation.
Password reset solution that allows an end user to self reset his domain password in Windows Active Directory remotely from a web browser, without calling the helpdesk, is an essential requirement.
Support Redefined
FixOmaticTM ANALYTICS FixOmatic™ Analytics predicts problems in the customer’s IT infrastructure environment, and helps prevent them before they occur. Supported by a live server library, the system can predict when and why a particular server may fail, along with the probability of its failure. A forecast of the following trends is also made: • CPU/Memory/Disk-space utilization • Availability of Application Groups/Server Make/Server Models • Hardware Alerts
OUTPUT Scorecards Dashboards
Finance Marketing HR Sales
Reports
Business Intelligence Platform
OLAP Analysis Predictive Analysis Event Alerts Insights
Wipro Business Intelligence Platform on Top
SUCCESS STORIES: WHERE NUMBERS DO THE TALKING! Inspired by a mission to optimize existing resources for achieving exponential results, a dedicated team of 100+ employees are working on continuous enhancement for reaching the next level of transformation. Having done 100 implementations with savings of over 2000 potential people deployments through Self-Heal and Self-Service, the team has also accomplished automation maturity in 30-50% of the activities across multiple domains. Moreover, 40-50% of the tickets are being automatically self healed without any manual intervention, thereby resulting in 22-35% savings in effort.
ABOUT WIPRO LTD. Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of “Business through Technology” – helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro has over 140,000 employees and clients across 54 countries. For more information, please visit www.wipro.com.
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[email protected] © Copyright 2013. Wipro Limited. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without express written permission from Wipro Limited. Specifications subject to change without notice. All other trademarks mentioned herein are the property of their respective owners. Specifications subject to change without notice. IND/SABRE/JUNE 2013
