BPR Project Update Webinar FINAL. System Participants. 6. Injured Workers ...
Compensation Costs. $. Reduction in. Manual. Processing. Timely Appeals.
BPR Project Update Webinar New York Workers’ Compensation Board November 2013
BPR Project Update Webinar FINAL
Agenda
BPR Project Status
3
Update on Outreach Sessions
5
System Participants’ Vision
9
Upcoming Activities
13
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BPR Project Status
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BPR Project Status Gap Analysis & BPR Recommendations
To-Be Assessment Communications/Outreach Activities
November 11/4
11/11
11/18
December 11/25
12/2
12/9
12/16
12/23
January 12/30
1/6
1/13
1/20
February 1/27
2/3
2/10
2/17
March 2/24
3/3
3/10
3/17
3/24
WE ARE HERE
To-Be Design Sessions
Focus Group Kickoff Meetings
Focus Group Meetings
Project Update Webinars
To-Be Refinement Sessions
BPR Project Update Webinar FINAL
Assessment Report Deliverable
Focus Group Meetings
To-Be Commentary Review Sessions
4
Business Case Deliverable
Project Update Webinars
Roadmap Deliverable
Focus Group Meetings
BPR Roadshow
Communications Effectiveness Survey
Update on Outreach Sessions
BPR Project Update Webinar FINAL
System Participants
Injured Workers
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Outreach Sessions Conducted To Date System Participant Group
Injured Workers
TPA/Carriers/ Self Insureds
Businesses
Outreach
System Participant Group
1 Outreach Session 1 Injured Worker Day 1 Injured Worker Videoconference call 1 Injured Worker Group Conference Call
Outreach
2 Outreach Sessions Labor
1 Webinar 8 Outreach Sessions Medical Providers
1 Webinar 7 Outreach Sessions 1 Conference Call
Attorneys
1 Webinar 12 Outreach Sessions 2 Conference Calls
1 Webinar 9 Outreach Sessions 1 Conference Call
Since August 2013, 50 outreach sessions have been conducted with over 500 system participants
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System Participant Groups’ Needs
Streamlined Paperwork
Access to Information
Timely and Appropriate Benefits
Timely Appeals Process
Reduced Workers’ Compensation Costs
Injured Workers
Give Voice to Opinions
Reduction in Manual Processing
Workplace Safety
Expedient Return to Work
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Quality and Timely Medical Care
System Participants’ Vision
BPR Project Update Webinar FINAL
Developing Vision Statements Inputs from a variety of sources were consolidated to develop the system participants’ vision for the Board throughout this initiative. Inputs
Activities
Outputs
15 Board Executive Interviews
Conduct Board Executive Visioning Injured Workers
The Board‘s Mission Statement
Conduct System Participants’ Outreach Sessions System Participants’ Vision Statements
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System Participants’ Shared Vision for the Board
Injured Workers
TPA/Carriers/ Self Insureds
Businesses
Labor
Medical Providers
Board Staff
Attorneys
Maintain the open dialogue between the Board and key system participant groups to increase collaboration and give voice to their opinions.
Create a flexible and selfexecuting workers’ compensation system that responds to leading practices, legislative and regulatory changes and is built on an e-gov platform.
Create a transparent organization that reports on workers’ compensation metrics to focus on improving the system for all participant groups.
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Upcoming Activities
BPR Project Update Webinar FINAL
Designing the Future Using the key challenges and areas of improvement captured in the As-Is Assessment, the Board, along with working teams and focus groups, will collaborate to re-engineer the Board’s future processes. Inputs
Activities
Outputs
System Participants’ Vision
Claims Management
Adjudication and Appeals
Compliance and Monitoring
Medical Provider Management
Conduct Board Working Team Sessions
As-Is Documentation Conduct Focus Group Sessions Leading Practices
BPR Project Update Webinar FINAL
To-Be Process Reengineering Design
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Structure of Focus Groups New York State Workers’ Compensation Board Project Team
Workers Advisory Group
General Advisory Council
Business Focus Group
Labor Focus Group
Attorney Focus Group
Medical Provider Focus Group
Injured Workers
Worker Organizations
Injured Worker Support Groups
TPA / Carrier Focus Group
Focus Group activity in the BPR project will continue through mid-March 2014
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Upcoming Communications
BPR Project Updates
Focus Group Meetings
Online Webinar in February
Thank you for your participation today! Let’s keep the conversation going! Please send any questions / comments to
[email protected] Project updates are located on the BPR website at: http://www.wcb.ny.gov/BPR/BPR_overview.jsp
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