BRICKSTREAM QUEUE IQ Queue Management ... - iMe Profile

BRICKSTREAM QUEUE IQ Queue Management Application QUEUE MANAGEMENT Everyone hates to wait. Long lines lead to abandonment, put backs and drive-bys. • A third of customers report they have abandoned the checkout line when forced to wait for more than five minutes. • Nearly half of all customers will actively avoid the retailer or brand in the future if the wait in line was longer than five minutes. • Customers become frustrated after two and a half minutes of no apparent progress in a queue. • While over 90% of all retail transactions are made in brickand-mortar stores, retailers face increasing pressure from ecommerce. In the online world, there are no lines. Preventing queues from building in the first place and using technology to automatically measure actual wait times is the preventive measure that’s needed.

QUEUE IQ Brickstream’s QueueIQ application provides actual individual wait-times for service and labor optimization. It forecasts demand, uses real-time data to match that demand and dynamically reallocates employees where needed. This reduces abandonment, improves customer service, and increases sales. QueueIQ is the industry’s only solution capable of managing all queue types • Parallel queue – multiple lines multiple tills • Linear queue – single line, multiple tills • Unstructured queue – no line, single or multiple tills Our proprietary, patented path tracking system tracks individuals in the physical environment of the queue. We are not simply counting individuals in the space. We track their entry, movement and exit. Measuring actual wait times of individuals requires both accurate data capture and tracking of the path and speed of travel for each individual.

© 2013 Brickstream. All Rights Reserved.

KEY FEATURES • Provides actual individual wait times • Manages all queue types: • Parallel - multiple lines, multiple tills • Linear - single line, multiple tills • Unstructured - no line, single or multiple tills • Does not require POS integration • Simultaneously counts adults, children and shopping units in separate data streams • Filters objects based on height, shape and size, i.e. children, shopping carts, and strollers as desired • Robust and accurate metrics across a broad set of environments: indoor/outdoor and high traffic • Adjusts automatically to environmental changes such as lighting and temperature • Remotely managed

Unparalleled Accuracy

The Solution

Found only with SeeMore smart devices, path tracking technology combined with 3D visual technology results in the most accurate behavior analytics on the market. By measuring height and mass as well as location, speed and direction, we can distinguish children from adults and track shopping groups such as families. We can operate in difficult environments with strong shadows, bright lights, lots of colors and widely ranging temperatures. Without affecting the accuracy of our behavior analytics.

The QueueIQ solution includes three elements: BehaviorIQ behavior intelligence platform, our SeeMore smart devices and the QueueIQ application.

Path tracking enables QueueIQ to manage self- checkout lanes, determine actual individual wait times and achieve our industryleading accuracy. Other systems simply count using calculations to determine the time in the queue which doesn’t provide actual wait times. Only QueueIQ does.

Long Line Queues In addition, SeeMore smart devices path link which allows tracking people across the fields of view of multiple SeeMore smart devices. This contiguous tracking allows us to accurately and consistently monitor long (serpentine) queues.

Optional POS Integration QueueIQ optionally integrates with POS systems to allow real-time intraday conversion rates and transaction mix across service points. QueueIQ provides a new dimension into your labor forecasting engine and improves the forecast accuracy and resulting schedule. By closing the loop daily between forecast accuracy and schedule compliance, accountability to the staffing plan is now possible. Metrics can be reported on monitors and/or embedded in mobile applications for staff and consumers.

Real-time Dashboards QueueIQ provides real-time alerts and dashboards to existing operational tools such as mobile applications, browsers, and custom and commercial dashboard applications. Real time wait times can even be reported to consumers via mobile app or the web.

Dwell Time Path tracking further allows the SeeMore devices to monitor dwell time, behavior in aisles and behavior across an entire environment.

ABOUT BRICKSTREAM ® Brickstream is a leading provider of behavior intelligence solutions for understanding human behavior in the places where people shop, gather, work and play. Brickstream’s technology intelligently collects, integrates and analyzes data related to the actions of people as they enter, move through and exit an environment, delivering the equivalent of clicksteam analytics for the brickand-mortar world. Premier retailers, grocery chains, hospitals, banks and others use Brickstream to understand more about their customers and visitors, and draw on the insight gained to enhance customer service, optimize resources, and maximize economic opportunities in real-time. Headquartered in Atlanta, Brickstream has the largest installed base of 3D smart devices worldwide, a global network of partners, and regional offices in Europe and Asia. For more information, visit www.brickstream.com or follow Brickstream on twitter @brickstream.

For more information, email us at [email protected] or call 1-866-BRICKSTREAM.

© 2013 Brickstream. All Rights Reserved.