Cacoo - Examples - Flowchart

Download PDF
87 downloads 280 Views 245KB Size Report
Comment
Phone call. (or in person). E-mail ... IT Service Center. WN addesses ... center wlap2. IP 192.168.1.200. SSID mintssid1
Examples - Flowchart - Information Systems Help Desk

Customer

Information Systems Help Desk Phone call (or in person)

E-mail

No

Web request

Yes

Resolved?

Responds w /i 3days

Helpdesk Tech

Yes Can solv e directly?

Yes

Records satisfaction results for follo-up

Assign ticket

Record stored in database

Automated reqest to confirm resolution (& satisfaction suvery) Yes

Analizea and address problem

Solve?

Yes

No

ISC Supervisor

Close ticket

Record stored in database

Technician

Automated System

Create Completed ticket

Detemine action/work required

No

BPA in place?

Initiaate external service request

Complete ticket

Resolv es Problem?

Evaluates Problem

In-house solution?

Yes

Management decision Inform customer

No

Advise Customer

No

Washington product

Yes

IT Service Center WN addesses Service or replace as agreed

Implement splution

No

Yes

Acquisitions process Vendor

No

Create open ticket

No

No

Resolves problems?

Yes

Original: http://en.wikipedia.org/wiki/File:(1)_2008-04-07_Information_Management-_Help_Desk.jpg

Examples - Flowchart - network diagram

nyc.exmaple.com network diagram 192.168.1.0/24

VMWare Guest

Hudson Slave

OFF

Mercury

mint1

ON

ON

Venus

ON

Earth

OFF

Mars

Jupiter

OFF

Saturn

IP 192.168.1.10

IP 192.1 68.1.11

IP 192.168.1.12

IP 192.168.1.13

IP 192.168.1.14

IP 192.168.1.15

OS CentOS 3

OS CentOS 5

OS CentOS 5

OS Windows SV

OS Windows SV

OS Windows SV

mint2

OFF

ON

ON

mint DB

Uranus

Hudson Master

Neptune

Sun

IP 192.168.1.16

IP 192.168.1.17

IP 192.168.1.18

OS CentOS 5

OS CentOS 5

OS Debian 5

VMWare bridge

public

DMZ dns

192.168.254.0/24

ldap

www

music HTTPD DNS DHCP LDAP SMB

squeeze c enter

Io

Europa

IP 192.168.1.19 OS CentOS 5.3

island1

Ganymede

wlap2

public

IP 192.168.1.20

IP 192.168.1.21

IP 192.168.1.200

IP 192.168.254.1

IP 192.168.254.2

OS Windows XP

OS Ubuntu 8.04

SSID mintssid1

IP 192.168.1.254

SSID mintssid2

island2

router IP 192.168.1.1

island2

WAN 123.123.123.1

meeting spac e

VPN

sv.exmaple.com 192.168.1.0/24

mx2700 IP 192.168.1.201