IADIS International Conference e-Commerce 2005
EVALUATION OF WEB DESIGN STRATEGIES FROM A TECHNICAL VIEWPOINT. CASE STUDY: GREEK SITES Dimitrios Xanthidis and Professor Dr David Nicholas Ciber (Centre for the Information Behaviour and the Evaluation Research) University College London, School of Library, Archive and Information Studies
[email protected]
Paris Argyrides University College London, Department of Computer Science
ABSTRACT This is the second part of a broader study about eCommerce activity in Greece. A number of Greek companies’ web sites, all in the ASE (Athens Stock Exchange) from different sectors of the economy and different sizes were evaluated. The sites proved to meet the general standards related to user interface design, but failed when more advanced issues, namely customization, globalization, security and privacy were considered. The lack of adequate financial investment – discussed in the first part - led to the production of attractive but not effective eCommerce solutions, which is most likely the reason behind the failure of the Greek eCommerce market to grow to measurable levels. KEYWORDS
Internet, evaluation template, Web sites, empirical study
1. INTRODUCTION Despite the fact that in Greece, high-speed Internet access, e.g. ADSL, was not introduced until very recently (OTE, 2004) up to 16% (2003) of the companies in the country are hosting Web sites (www.ebusinessforum.gr). The question is whether these web sites meet the international standards concerning a site’s functionality. A preliminary research of large Greek on- or off-line universities’ libraries and governmental web sites revealed only a handful of professional work or academic research in Greece that dealt with this issue. A critical parameter affecting the way people interact with a Web site is its structure, overall design and layout. A poorly designed Web site might lead to accessibility problems as well as reduced interest to navigate through it causing reluctance to visit the site again. Even though professional firms in the country design many Web sites, there is, still, a substantial amount of work done by people with limited knowledge on how a well-designed Web site should be regardless of the fact these technology experts have the knowhow to build any eCommerce solution, from simple to very sophisticated.
2. AIMS AND OBJECTIVES The aim of this study is to check whether the Greek web sites have the functionality and features that help promote eCommerce transactions to the digital consumers. With this goal in mind we evaluated the Web sites of Greek companies based on certain standards set forth by well-recognized international academic and professional organizations and institutions worldwide. The sites were compared against four different categories of features and functionality, namely stickiness, customization and globalization, accessibility and availability, and Security and Privacy.
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A representative sample of 232 Greek medium-large companies and corporations, of the public and private sector, all of the Athens Stock Exchange were selected from 15 different sectors of the countries economy. Two different approaches were followed. Initially, the company with the most assets, the company with the fewer assets and three companies with medium assets were selected from each sector; then, an equal percentage of the rest of the companies was randomly selected to form the sample (Appendix). The main reason for the selection of these medium-large companies was to ensure these companies’ online presence. The work presented in this paper is part of a larger study focusing on those quantitative and qualitative characteristics that shape the Greek information society and monitoring internet usage growth and eCommerce activities.
3. BACKGROUND In a highly competitive environment such as the Web with billions of sites online and thousands added every day (D-Lib Magazine, 2003) designers/developers consider important that Web sites are attractive and inspire trust to the users so as to cause them to revisit. Four categories of features and functionality are considered key for the successful implementation of an eCommerce strategy: user-interface design, globalization and customization, accessibility, security and privacy. The term user-interface design includes all those features that affect a site’s attractiveness to visitors. Studies have proved the negative effects of scrolling mechanisms, and the positive effects of having hyperlinks easily distinguished from the rest of the content if in the form of a text (Iowa University, 1999) or intuitively identifiable if in the form of icons (California State University, Sacramento, 2002). Others explained the importance of not having hyperlinks leading to a missing or dead object and being relevant with Web site’s content (Helm, 2001). This concept is also connected with such mechanisms as site trees or similar diagrams composed of text or icon hyperlinks that show user’s current location in the site (Roy at all, 2001). Search engines and various communications channels made available, like online surveys, email links, feedback forms, etc. (Berkeley, 2002), could provide additional value to the overall design of web sites. Some studies determined what elements make the sites “appropriate” and “appealing” (Wentzell, 2003) and what others e.g. banners, marquees, graphics, should be considered as annoying and distracting (California State University, Sacramento, 2002). Finally, the importance of accurate and accredited information updated in a timely manner (Berkeley, 2002) so as to avoid consumer’s misbelieve of the information presented is acknowledged. The second feature of a well-designed web site is its identification and connection to the populations in different geographic regions, a feature often referred to as globalization. The reason is people around the globe behave differently on various stimulations triggered by a Web site as a result of variations in culture, religion, language and symbols (Hanrahan and Kwok, 2001) causing positive first impressions to some populations and culture shock (negative) to others. Therefore, the strategy followed in designing the site should address whole populations most likely to be multilingual (Xanthidis and Nicholas, 2004), and incorporate such important elements as color used (Anderson and Fell, 2003), legal framework related to taxation and import/export issues in different regions (Rutherford, 2002) and universal terms like “postal code” instead of local ones like “zip codes” (Housley, 2004) which are meaningless in the majority of the globe’s population. On the other hand the developer must address the issue of personalization/ customization which refers to a Web site’s built-in facility to identify a user’s content, style, or layout preferences even before any interaction takes place between the user and the site (Svet, 2003). These user profiles can be created using forms, queries, cookies or other techniques and stored in databases. In the case of transaction-oriented sites different payment options i.e. credit cards, money orders, various types of checks, etc., should be listed and described in detailed and currency converters add more value in the site design especially in those cases when there are a variety of consumers residing in different geographic regions (Hanrahan, 2001; Housley, 2004). A third attribute of every web site is its accessibility on a 24/7 basis at reasonable loading speed, usually less than 10’’(California State University, Sacramento, 2002) and availability for a variety of electronic devices such as notebooks, personal computers, PDAs and mobile/cellular phones as displaying a Web site is primarily hardware/ software dependent. Currently, it appears there are no tools available that actually
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convert a Web site’s layout for different device usage but there are tools that help create accessible code (Bohman, 2003). The recommended way of dealing with the platform diversity is to separate layout design and content by having different layout templates, or “style sheets” for the same content depending on the specific device (International Center…, 2004). In the accessibility/availability attribute the web site’s possible built-in ability to be read by visitors with disabilities could also be included. This could be done either by providing a specific version tailored for such cases (McManis at all, 2001) that would utilize such mechanisms and software as screen readers or magnification software or even reader assistance software (Pyatt, 2004) or by avoiding “graphically intense” or with “heavy sound” content (State of Connecticut…, 2004) which could cause problems to individuals with limited vision, hearing or mobility abilities. Finally, a fourth attribute of a web site is the way it addresses security, privacy and ethical issues on the Net (Cabinet Office, 2002). Currently, the most effective way to tackle this problem is to apply available mechanisms, despite the fact there is no bulletproof mechanism to ensure complete defense against the various types of threats, e.g. spyware, viruses including Trojan horses, etc. (Housley, 2004). Then, it is on the developer’s judgment to decide which of the available mechanisms, e.g. Verisign (www.verisign.com) is the best. Privacy concerns addressed in web sites should also be included in this general category of attributes. Strategies could be from as simple as messages informing the visitors of the use according to the underlying laws of their information keyed in (Fishman, 2004) or as complex as utilizing advanced techniques to mask e-mail addresses and other private and very sensitive information via some type of scripts, forms, buttons, etc. while crawling the Web. Given all the above our question before this study was only to find if and to what extend the technical knowledge to built a “successful” web site as described previously exists and is applied.
4. METHODOLOGY The web sites of 232 medium-large companies from 15 sectors of the Greek economy, public and private, either “local” (Greek) or international with subsidiaries in the country, were evaluated (a list of the web sites in appendix). Medium-large companies were selected because they shape the internet environment in Greece by investing the most in the new digital technologies aiming to utilize it in the best possible way; smaller companies should be expected to do more technology-wise. They were found via www.presspoint.gr and from Greek Financial Directory which lists companies registered in ASE (Athens Stock Exchange) sorted by sector. Put in simple words one should not expect more technology to be better utilized and in a way more professional in other smaller companies in the country. It took between 15’ and 20’ to evaluate each site and the evaluation period started in 11/5/2005 and ended in 30/6/2005. The answers to the evaluation questions were quite straightforward almost binary in nature, a fact that simplified the process. The evaluation template used consisted of a number of queries divided into four categories: 1. Stickiness: addressed general and specific design issues, namely the use of scrolling mechanisms, the presence of floating hyperlinks, the quality of the graphical user interface, the utilization of site maps, the availability of feedback mechanisms i.e. email links, or user evaluation forms. 2. Customization and Globalization: questioned the web sites’ design strategy targeting whole populations and/or individuals both in terms of languages supported and in terms of colors and other graphics used. Also traced if import/export and taxation differences between regions were clarified, payment and shipping/delivery options were adequately described and what was the level and type of customization provided by the site. 3. Accessibility, availability and hard/software: tested whether the web sites were accessible by different platforms, by different users with – perhaps – health problems or other abnormalities, or what the system requirements were both in terms of hardware and in terms of software. 4. Security/privacy: answered to whether the developers considered sensitive issues like security and privacy, if they incorporated security mechanisms for the better protection of the data in the web sites.
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5. FINDINGS 5.1 Web Site Design/Stickiness Initially, concerning web site design issues, the study showed developers in Greece follow the internationally accepted standards of what a nice looking web site should be like. Indeed, the majority of the developers (142/232; 61.21%) tend to avoid the use of scrolling mechanisms which proved to have negative impact in the web site’s attractiveness. Also positive were the results on the overall graphical design of the web sites which was appropriate and appealing following contemporary high standards in the 92.67% of the cases (215/232), avoiding such distracting and annoying elements as floating ad banners and the like (212/232; 91.38%). Then, while evaluating the placement, style and targeting of the hyperlinks - undoubtedly a central part of every web site – they were found to be quite easily accessible in a glance 71.98% of the time (167/232), clearly distinguishing themselves from the rest of the contents either when they were in a text form having font properties (name, size, bold/no bold, color) differentiating from other text (204/232; 87.93%) or when they were in the form of icons in which case they were intuitively identifiable and not misleading (216/232; 93.10%). Also, almost in all cases evaluated (226/232; 97.41%) there were no dead hyperlinks (i.e. leading to nonexistent web pages), or other pointing to irrelevant pages (229/232; 98.71%). Finally, it was positive to see that there were “read more” hyperlinks leading to additional information clarifying possibly broad, unclear or unknown topics to the reader/visitor (134/232; 57.76%) and in almost all cases (227/232; 97.84%) the web pages content was updated regularly. There were, however, a few rather or quite negative results that need be underlined. It was expected that in all cases email links should be available as they are quite easy to implement and quite useful for communication between the web site visitors and the owners. Much to our surprise only 67.24% of the cases provided such links (156/232). Even worse, floating hyperlinks - which no doubt are very helpful for the visitors - were present in only 34.48% (80/232) of the web sites possibly because it is not a trivial feature to implement. Additionally, despite the international agreement that site map is another central feature for every web site only in 85/232 cases it was present (36.64%) and only in 10 of those cases (4.31%) the mapping mechanism was informative as of the depth of the page the visitor is navigating at every moment in relation to the whole web site. Internal search engines were included in only 88/232 cases (37.93%). In 106/232 cases (45.69%) feedback forms were found but their quality was questionable. Closing, it was more than obvious that content credibility (signed by a person responsible for updating the content) (32/232; 13.79%), or online surveys available (2/232; 0.86%), or online help available in any form e.g. FAQs (1/232; 0.43%) should better be forgotten by the prospect visitor of the sites.
5.2 Customization and Globalization It was quite obvious that except the Greek (211/232; 90.95%), the only other language seriously considered and used when developing web sites was the English (178/232; 76.72%). All the rest, i.e. Spanish (7/232; 3.01%), French (7/232; 3.01%), German (8/232; 3.44%) and Chinese (3/232; 1.29%), included into our study, were seldom used mainly in specific cases of companies which probably had some business or other relations to certain populations of the global. In terms of the colors used they were found to be appropriate (231/232; 99.57%) in connection with the populations of visitors targeted (based on the assumption that the language in which the text was written was reflecting the mother tongue and culture of the visitor targeted). However, it was also realized that this last conclusion was not based on enough evidence and it would be very interesting to see how things would change if, say, a large proportion of the targeted population were Chinese speaking people. As far as globalization issues, only the executives of a handful of companies seem to take things seriously as only in 10/232 cases (4.31%) there was some kind of briefing about import/export and taxation matters, and only in 11/232 web sites information was provided on shipping/delivery options (4.34%). No discussion about providing lists of countries or commodities for which certain imports/exports restrictions apply. These results would not be to our surprise if it was for small companies but these are medium-large private and
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public organizations targeting, presumably, populations and businesses not limited to the country many of which are from regions such as Asia (central, or East), Africa, America, etc. Next, concerning customization features offered by the web sites the study showed 89/232 (38.36%) web sites provide no customization features whatsoever. Furthermore, no web site was found to display information based on previous user interaction and preferences stored in log files or in the form of cookies. A relatively significant (and rather unexpected considering the previous results) number (108/232; 46.55%) displayed information on relevant or competitive commodities/services. A small percentage (32/232; 13.79%) displayed further clarifications on issues not in the sphere of the knowledge of the user. Finally, there were no web sites found to allow changes in the format of the design, i.e. let the user permanently decide the layout of the Web site as it appears in his/her client browser, neither were any found to identify the user’s preferences of language and culture based on the IP address of the user’s system or on the user’s selection of a region/country from a map/list available. Last, as far as payment and shipping/billing options available, the general picture of the results of the study remained disappointing. Only 21/232 companies’ web sites (9.05%) provided a list of available payment options and just 3 of them (1.29%) described in some detail the steps to be followed for each option. Currency converter, a feature often found in many international business oriented web sites, was present only in 3/232 (1.29%). Universal terminology for payment and shipping/delivery, e.g. the universal term “postal code” used instead of the regional term “zip code”, appeared in 34/232 cases (14.66%).
5.3 Accessibility, Hard/Software Requirements The results of the evaluation concerning accessibility and hard/software requirements were radically different. In most cases (162/232; 69.83%) the sites were accessible by the common different platforms, i.e. Windows, Linux. The results were also positive when the time to load the home page was evaluated (less than 10’’ was considered a reasonable time) with 214/232 (92.24%) succeeding, as well as the proper display of the page contents without twisting of objects or any other display anomalies under different display resolutions (226/232; 97.41%). On the negative side, unfortunately as it was expected, only in 1 case the web sites were designed with the people with health abnormalities in mind. Also disappointing was the fact that in case third party tools were needed to run the web pages of a web site only in 15/232 cases (6.47%) the options to download the respective tools were given to the visitors.
5.4 Security, Privacy The results of evaluating the web sites with security and privacy in mind were completely disappointing. There is nothing much to be said actually. On one hand there should be security concerns tackled but very little was found in this direction. Only 20/232 (8.62%) sites had some kind of authentication process running when a visitor was requesting to get access to the companies’/organizations’ intranet. Even less were the sites (16/232; 6.90%) protected by some security protocol like SSL, SET, etc. The cipher strength for the sites protected by such protocols was less than 128 (very low indeed) in 218/232 cases (6.03%). No on-line antivirus scanner available and no expiration time after a defined amount of idle time (as suggested for security purposes). On the other hand, concerning the visitors’ privacy, the study showed a tendency to avoid tracking/identifying mechanisms, like cookies, spy ware, etc. (231/232 cases; 9.57%) but there is serious doubt this was a conscious decision from the part of the companies’ executives or lack of technical expertise required to implement it. Additionally, only 31/232 sites were found (13.36%) with a privacy statement (a dead simple feature to realize), and only 56/232 (24.14%) cases of web sites with masked email addresses through scripts, forms, buttons, etc. for privacy related reasons.
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6. CONCLUSIONS/DISCUSSION A company’s web site is the reflection of its executives’ strategic decisions concerning eCommerce. It is reasonable to assume three are the actors of every eCommerce transaction, namely the companies’ executives making the decisions, the technology experts implementing the solutions requested and the digital consumers reacting in a positive or a negative way to these strategies (figure 1). Whether a web site is successful or not is rather easily traceable by the number and quality of transactions occurring between the consumers and the companies’ web sites and stored in the transaction log files.
Figure 1. Actors and roles in the e-Commerce chain of activities
A previous study (Xanthidis and Nicholas, 2004) proved that there is really no significant or measurable eCommerce activity in the country which means the digital consumers are very reluctant to make any type of transactions online that would involve some kind of online payment. Although it should be further studied in detail what exactly the digital consumers expect as far as quality and price of the commodities and/or services offered by the Greek web sites, it is quite clear based on the rules of the market that they do not find it in those sites. It also needs to be further studied whether the Greek digital consumers are currently or willing to be in the near future involved in eCommerce transactions with web sites operated and maintained by international businesses. Evidently, the eCommerce solutions of the Greek companies are weak and unable to provide the services and trust the Greek consumers demand in an attractive way. Indeed, this study has proven that the vast majority, and for what concerns certain features almost all, Greek web sites fail to succeed in following the internationally accepted standards of successful eCommerce sites. The technology, management and/or marketing experts are very well educated and experienced and skilled enough (Xanthidis and Nicholas, 2004) to decide, design and implement the correct solutions; thus they are not to blame for their strategic decisions. The only piece of the puzzle that remains to be analyzed is the one that calls for financial support to acquire the necessary technology and infrastructure and to compensate the experts’ time to successfully implement appropriate and appealing eCommerce solutions. Indeed, we believe that this is the key point missing when building successful web sites in Greece. It is estimated that the vast majority of the web sites of the companies in the country cost around €1,000 and €2,000 despite the fact that all actors of the play (management, marketing, technology experts) strongly believe the investments required are at least double or triple that amount just for a good start. Obviously, with such small investments nobody should expect and plan to develop high quality and standard web sites that can make a boost a real growth in the eCommerce market of the country.
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REFERENCES Anderson, B., Fell, J. M. (US Government Export Portal) (2003), Taming the Red Dragon: Getting in and Succeeding in China, http://www.export.gov/comm_svc/pdf/RedDragon.pdf (accessed: 2004) Berkeley University (2002), Evaluating Web pages: Techniques to apply and questions to ask, http://www.lib.berkeley.edu/TeachingLib/Guides/Internet/Evaluate.html (Published 2002; accessed: 2004) Bohman, P. (2003), Using Opera to check for accessibility,http://www.webaim.org/techniques/articles/opera (accessed: 2004) Cabinet Office (UK Government) (2002), Privacy and Data sharing. A performance and innovation report (accessed: 2004) California State University, Sacramento (2002), Web Design Principles, http://www.csus.edu/uccs/training/online/design/d_principles.htm (accessed: 2004) D-Lib Magazine (2003), Trends in the Evolution of the Public Web, available at http://www.dlib.org/dlib/april03/lavoie/04lavoie.html (accessed: 2004) Fishman, S. Software Development: A legal guide, Nolo Press, Berkeley, 1994, First Edition Hanrahan, M., Kwok, Wei-Tai (2001), A New Connectivity - How Technology is Changing the Marketing World http://iaa2001.atalink.co.uk/html/p026.htm (accessed: 2004) Helm, J. C. (2001), Web based Application Quality Assurance, http://sce.cl.uh.edu/helm/Helm_html/papers/QW2001_PaperJune0101.pdf (accessed: 2004) Housley, S. (2004), Web site Globalization, http://www.onevision.co.uk/xq/ASP/id.1072 (accessed: 2004) International Center for Disability Resources on the Internet (2004), Accessibility on the Web, http://www.icdri.org/WebAccess/accessibility_and_web_JKD.htm (accessed: 2004) Iowa University (1999), Designing accessible web sites booklet, http://www.uiowa.edu/infotech/WebAccess.htm (accessed: 2004) McManis, B. L., Ryker, R., Cox, K. C. (2001), “An Examination of Web Usage in a global context”, Industrial Management and Data Systems, 101/9, pp. 470-476 OTE S.A. (Public Greek Telecommunications Company) (2004), Activities, Profile, available at http://www.ote.gr/oteweb/greek/company/st_profile2.htm (accessed: Nov. 2004) Pyatt, E. J., Pennsylvania State University (2004), Creating Accessible Web Sites, (accessed: Dec. 2004) Roy, M. Christine, Dewit, O., Aubert, B. A. (2001), “The impact of interface usability on trust in Web retailers”, Internet Research: Electronic Networking Applications and Policy, Vol. 11 No. 5, pp. 388-398 Rutherford, E. (2002), How to Avoid Global Website Disasters, http://www.cio.com/research/.../111400_disaster.html (accessed:2004) State of Connecticut Web site Accessibility Committee (2004), Universal Web Site Accessibility Policy for State Web Sites - Version 4.0, http://www.cmac.state.ct.us/access/policies/accesspolicy40.html (accessed: 2004) Svet, B., State University of New York, Buffalo (2003), Personalization and Customization in eCommerce, http://www.cse.buffalo.edu/~sbraynov/seninar2003/presenttations/lecture.pdf (accessed: 2004) Wentzell, B.(2003), Characteristics of a quality educational Web site, http://catnet.sdacc.org/articles/tech_ID74.pdf (accessed: 2004) Xanthidis, D., Nicholas D. (2004), “Evaluating internet usage and ecommerce growth in Greece”, Aslib Proceedings, Vol. 56 No. 6, pp. 356-366
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Appendix The Sample (233 medium-large companies of the ASE used for this study) Sector & # of companies Food, Beverages and Tobacco Industry (29)
Chemical Industries (7) Transport, Equipment, Manufacturing (4) Financial Sector (11) Insurance and Pension Funding Services (12) IT Services (29)
Communications and Telecommunications Services (24) Health and Social Services (7) Media and Printing (Newspapers) (29)
Metal/machinery manufacturing – Mineral & Cement (17) Education (23)
Retail (22)
Tourism (Hotels) (11) Government (5) Business Services (3)
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Companies’ names and domain names (www.domain...) cocacola.gr, chipita.com, katselis.gr, evrofarma.gr, cma-greece.gr, diageo.com, nestle.gr, intercatering.gr, kraftfoods.gr, amstel.gr, allatini.com.gr, vassilioudomaine.gr, xifias.gr, xatzikranioti.gr, delta.gr, dodoni.com.gr, elais.gr, musses.gr, pezaunion.gr, thraki-sa.gr, inowines.gr, stelioskanakis.gr, krikri.gr, domaine-lazaridi.gr, mevgal.gr, megafarm.gr, melissa-kikizas.gr, genikitrofimon.gr, loulisgroup.com veterin.com, plias.gr, druckfarben.gr, ballis.gr, kerakoll.com, neochimiki-lavrentiadis.gr, famar.gr neorion-shipyards.gr, suzuki.gr, petropoulos.com, hyundai.gr/hyundai, alpha.gr, progressfund.gr, newmillenniumaeex.gr, diasfund.gr, altius.gr, credit-sec.gr, athenstock.com, euroxx.gr, investor.gr, aspissec.gr, eudynamics.gr ethniki-asfalistiki.gr, agroins.com, phoenix-metrolife.com, aspis.gr, europisti.gr, alico.gr, ing.gr, inlife.gr, megaservice.gr, eurobrokers.gr, interamerican.gr, syneteristiki.gr logicdis.gr, ipirotiki.gr, compucon.gr, logismos.gr, 01p.gr, abc.gr, ace.gr, acom.gr, actis.gr, active.gr, adacom.com, aheadrm.com, algo.com.gr, alphagrissin.gr, alphait.gr, alphyra.gr, altasoft.gr, acehellas.gr, anixter.gr, apollo.gr, areianet.gr, arion.gr, mmpi.net, cardisoft.gr, datablue.gr, hipac.gr, infomap.gr, mantis.gr, gnomon.com.gr vodafone.gr, forthnet.gr, lannet.gr, intersat.gr, algonet.gr, hellas-sat.net, choruscall.com, comtonet.gr, cosmoline.com, oteglobe.gr, plural.gr, tim.gr, teledome.gr, telepassport.gr, tellas.gr, unitel.gr, gr.uu.net, vivodi.gr, voiceweb.gr, winet.gr, newsphone.gr,. mediatel.gr, cosmote.gr, myq.gr iaso.gr, euromedica.com.gr, hygeia.gr, mediconsa.com, biorehab.gr, gerolymatos.gr, psychothes.gr dol.gr, kathimerini.gr, lykos.gr, imako.gr, technicalpress.gr/el, alphatv.gr, filathlos.gr, mad.gr, ellinikagrammata.gr, asfalisinet.gr, euro2day.gr, alter.gr, ert.gr, klikfm.gr, opap.gr, megatv.com, alupress.gr, bioshop.gr, compupress.gr, direction.gr, europress.gr, business2005.gr, metohos.com, chip.gr, newspaperdirect.gr, city231.gr, optionpress.gr, smartpress.gr, traveltimes.gr elval.gr, rokasgroup.gr, tzirakian.com, fitco.gr, s.andb.gr, naxos-marble.com, fhl.gr, pavlidismg.com, betanet.gr, aget.gr, iktinos.gr, mathios.gr, sidma.gr, metka.gr, grecianmagnesite.com, spidersa.com, mevaco.gr alba.edu.gr, alexanderinst.gr, andim.gr, btc.com.gr, cems.gr, compact.gr, ds-training.gr, didacta.gr, ecdl.gr, icon.gr, certification.gr, intelearn.gr, itec.edu, nyc.gr, proseed.gr, iek-akmi.gr, acg.edu, xinis.com, sport-tourism.com, aegean.gr, omiros.gr, futurekids.edu.gr, tex.unipi.gr atlantic.gr, dutyfreeshops.gr, promota.gr, ascompany.gr, experthellas.gr, glorybook.gr, metro.com.gr, metropolis.gr, modabagno.gr, hatz.gr, plaisio.gr, oriflame.gr, bravo.gr, tupperware.gr, vardas.gr, vassilias.gr, e-h.gr, electroniki.gr, interflora.gr, kotsovolos.gr, marinopoulos.gr, multirama.gr louishotels.com, clubhotelloutraki.gr, chandris.gr, athensparkhotel.gr, rodospark.gr, astir.gr, president.gr, divanis.gr, ionianhe.gr, capsis.gr, portocarras.com parliament.gr, ekdd.gr, nomarhiapeiraia.gr, ypan.gr, mfa.gr procom.gr, foreverprint.gr, euroconsultants.com.gr
