The Chief Officer will understand how the use of policies, procedures and
processes can create an organizational environment that supports employee ...
Policy, Procedure and Process as Tools for Effective Communication of Organizational Knowledge
The Chief Officer will understand how the use of policies, procedures and processes can create an organizational environment that supports employee motivation and communicates organizational knowledge.
Internal Communications Informed and educated and trained people are the key to organizational success
Creating an environment where employees can succeed “The Ions”
Information Communicating Organizational Knowledge
The employee has clear “ownership” of their job responsibilities and fulfills their duty without supervisory oversight
Employees and managers are both clear on the employee’s true job responsibilities The expectations of both employees and managers are in harmony when the triangle is balanced
Authority The employee has the authority to make decisions as necessary to meet their job responsibilities Communicating Organizational Knowledge
Communication “Tools”
Policy Procedure Process
Communicating Organizational Knowledge
U.S. Government
Constitution Federal & State Laws
Fire & EMS Organization Strategic Plan Policies
Federal & State Regulations
Procedures
Regulatory Agency Processes
Processes
Communicating Organizational Knowledge
Policies
Link to organization’s goals Provide the What and Why to the organization Broad in scope (Examples) Typically have “longevity”, i.e., not revised frequently Example Policy Statement
We do not expose our people to unmanaged risks We use the Incident Command System for all emergency incident operations We use Respiratory Protection and PPE that is appropriate for the hazard We use Risk Management processes in the management of emergency incidents Next Slide
Communicating Organizational Knowledge
Procedures
Link to organizational policies Provide the How to the organization Example
Require regular reassessment to keep current with “outside influences” Outside Influences
Communicating Organizational Knowledge
Example Procedures Highway Operations Procedure
PPE Procedures
Clearly describes when we use it, how we clean it, how we inspect it, and how we repair it
ICS Procedure
Safety Policy
Bloodborne Pathogens Procedures
Communicating Organizational Knowledge
Respiratory Protection Procedure Structure Fire Risk Assessment Procedure
Back to previous slide
Examples of Outside Influences
Laws OSHA FLSA
Regulations OSHA Centers for Disease Control
Standards
NFPA
New Technologies Class A foam Lightweight building construction materials
Next Slide Communicating Organizational Knowledge
Processes
Directions for complying with procedures Necessary for tasks when:
Tasks are done repeatedly Tasks are performed by multiple people Consistent outcomes are essential
Necessary for the training of new personnel in task completion
Communicating Organizational Knowledge
Process for Donning Structural PPE Don Protective Hood
