Our top 20 call topics showcase the diversity of topics that are ... Diagnosis. ⢠Treatment options. ⢠Current clini
Community Referral Program Information Packet Imagine a world free of lung disease. Together, we can make it happen.
Community Referral Program Information Packet Through this telephonic health education and case management assistance service, we provide continuity of care that enhances patient outcomes and health literacy. Following a referral submitted by your office, our highly trained staff calls the patient and works to meet their needs by providing education, navigation, counseling, and social support. This program can also collect and report non-identifying data back to the provider, helping reach best practices and meet outcome goals.
Patient assistance, education, counseling for: • Lung Cancer • COPD • Asthma • Community Resources • Medications • And more!
Our Staff: • Registered nurses, respiratory therapists, certified tobacco treatment specialists, and counselors • Spanish speakers on staff • Interpreting service for over 200 languages
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Community Referral Program Information Packet
What We Do Provide a means for individuals to become empowered by providing health education, promoting engagement in local health programs, and assisting with case management needs.
PATIENT SERVICES Asthma: • Trigger identification • Asthma Action Plan
Specialists can work with your patients through any Lung Disease. Our top 20 call topics showcase the diversity of topics that are regularly addressed:
review
• Referral to local and online education
COPD Navigation walks patients through: • Diagnosis • Treatment options • Increasing quality of life
• End of life • Referral to support groups
1. COPD/Emphysema
11. Pneumonia
12. Bronchiectasis
2. Asthma
3. Lung Cancer
13. Radon
14. Chemical Sensitivities
4. Medications
5. Tobacco Cessation
15. Procedures
6. Oxygen Therapy
16. Lung Transplant
7. Pulmonary Fibrosis
17. Pulmonary HTN
18. Tuberculosis
8. Sarcoidosis
9. Lung Nodules
19. Flu Shot
10. Tuberculosis
20. Screening
Certified Lung Cancer Navigators can assist in: • Screening • Diagnosis • Treatment options • Current clinical trials • Referral to cancer centers
Community Referral Program Information Packet
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Connection to Resources Connect your patients to local resources to ensure they have continuity of care. Available resources include: Better Breathers Club – No one has to live with COPD alone. These Clubs are
RESOURCES Outcome and Data Reporting
welcoming support groups for individuals
A wide variety of data measures can
with COPD. Patients can enter into a
be collected for you as our health
network of social support and mutual
professionals interact with your
empowerment while participating in
patients. Reporting can be customized
educational presentations ranging from breathing techniques to lung transplants.
to each provider’s needs. Below are a few examples of customizable plans. “Basic” Measures set
Arizona Smoke-Free Living – This
• Number of calls in and out
program creates smoke-free living
from/to patients
options in Arizona by promoting
• Number of patients reached
smoke-free policies in residential
• Demographic Data
communities. Your patients can find smoke-free housing with this resource.
“Intermediate” Measures set • All points in “Basic”
Freedom From Smoking – ranked as one of the most effective smoking cessation programs in the country,
• Medication compliance information • Peak Flow measures • Severity of symptoms
Freedom From Smoking is available
• Pain over time
as an online program or as a group
• Tolerance to exercise
clinic. Since quit plans are not “one
• Receipt of health education
size fits all,” both formats offer a variety of evidence-based techniques to incorporate into their own individualized
• Frequency of bronchodilator use • And more!
quit plan. Any telephonic cessation support service requests will be redirected to Arizona Smoker’s Helpline. Lung Force Expo – an exposition in which patients and providers come together to learn about the latest trends, resources, innovations, and research surrounding lung diseases like Lung Cancer, COPD, Asthma, and more. Local programs can also be added to the library of resources to better serve your community. Inquire for more information. 4
Community Referral Program Information Packet
Freedom From Smoking© and Better Breathers Club Locations
Community Referral Program Information Packet
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Overview WHAT DO WE NEED FROM YOU? 1) A referral “champion” to help staff utilize this service and American Lung Association. 2) An opportunity to train staff on this service. 3) Commitment to integrate the
• Meets best practices
• Reports to track
Providers
outcomes
• Reduction in readmissions
referral into daily operations so
Patient Re tom po Cus
serve as a liaison with the
rts
that the opportunity to receive this extra education and support is available to each patient with
This is a free service. The American Lung Association is a nonprofit committed to our vision of a world free of lung disease. We are thankful for your service
lth Data Hea
lung health needs.
to the community and your support of this vision. We look forward to working with you at every step to help create a better
Patients
future for all.
• Continiuty of care • Improved health outcomes
• Improved self-efficacy
Health education, navigation connection to local resource 6
Community Referral Program Information Packet
Community Referral Program Yes! I, _________________________________________________, am interested in participating in the American Lung Association Community Referral Program!
In order to discuss logistics and next steps, please reach out to Name______________________________________________Title_________________________________ Email/Phone_____________________________________________________________________________
I would like the following Data Measure Set: “Basic” Measures set
“Intermediate” Measures set
Number of calls in and out from/to patients
All points in “Basic”
Number of patients reached
Medication compliance
Demographic Data
Peak Flow measures
________________________________________
Severity of symptoms
________________________________________
Pain over time
________________________________________
Tolerance to exercise
________________________________________
Receipt of health education
________________________________________
Frequency of bronchodilator use
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
________________________________________
I would like to Receive Data Reports Monthly
Quarterly
Annually
Please return your completed form to Rocky Leng at
[email protected]
CONTACT US Rocky Leng
Stacey Mortenson
Program Coordinator, Public Ally
Program Director
Ph: 602-429-0019
Ph: 602-258-7507
Email:
[email protected]
Email:
[email protected]
Community Referral Program Information Packet
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102 W. McDowell Rd. • Phoenix, AZ 85003 Ph: 602-258-7505 • Fax: 877-276-2108 www.lung.org • Lung HelpLine: 1-800-LUNGUSA
