Commvault License Upgrade Program FAQ

Commvault License Upgrade Program FAQ If your IT teams are being squeezed to do more with less, while also being asked to do more with the cloud, this program will be good news. It will also help you to guard against ransomware attacks, and prepare for looming deadlines of new regulations in the form of GDPR. We’ve listened to our customers, and changed how Commvault is licensed since your purchase. WHAT IS THE LICENSE UPGRADE PROGRAM? This program is for Commvault customers that are still using the Agents and Options license model. That model is more complicated and less flexible than the current ways of licensing our software. Our newer license models are designed for the faster pace of change in modern IT. Plus, these new ways of licensing allow you to change and grow in a more costeffective way. Depending on your environment, the program offers many benefits to change, such as additional VM licenses, dedupe and Options licenses. These benefits are in addition to simpler, more flexible and cost-effective ways to grow your estate and add the new functionality for ransomware, cloud, flash and GDPR. IF THERE ARE ‘BENEFITS TO CHANGE’ THERE MUST BE A CATCH? Not a catch as such, but you’ll need to upgrade to the latest release of Commvault software to get these benefits. Moving to the latest release will unlock a wealth of modern, industry leading features to help you better leverage the cloud and cut your operational burden with automation and a simpler, role-based user experience. You’ll benefit from the high levels of development that have kept us positioned as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Solutions for the last seven years.1 We’ve also designed the upgrade program to be more cost effective and deliver extra flexibility beyond just upgrading what you have on a like-for-like basis. You’ll need to contact your Commvault partner to find out what benefits are applicable, as these are dependent on your current Commvault estate, and in addition to the options benefits detailed below.2 WHY CONVERT FROM AGENTS AND OPTIONS TO SOLUTION SETS OR A PLATFORM MODEL? Agents and Options licensing means your purchases are fixed to a single use-case, and as you change your environment, licenses may become redundant. At the same time, you may still need to add new types of agents to cover any new environment changes you made. Commvault Solution Sets and Platform licenses are designed to meet the agility demands of your business, by allowing your IT teams to modernize faster. Where Agents are still required, they turned into classes, so you can re-deploy them as required. This means redundant licenses can be re-used as you change, rather than needing to buy new ones. THAT COVERS AGENTS, WHAT DO YOU MEAN BY OPTIONS? Options are items that work across your Commvault estate, such as Encryption, Data Erase and Offline Mining Tools. If you don’t currently have these, converting to one of the current license models, through upgrading, means they will automatically be added to your Commvault license. Encryption is critical for cloud use and is also important for GDPR, as is Data Erase. WHAT IF WE WANT TO MOVE BACKUP AND RECOVERY TO AN APPLIANCE INSTEAD? If you have a preference for an appliance, Commvault can offer a number of options in this area. The good news is that you’re not limited to backup and recovery either, as our appliances are capable of performing many of the same data management operations as our software. Please ask your Commvault reseller for more details. CAN I GET HELP UPGRADING? The answer is yes! We’ve done thousands of successful upgrades, and from that experience we’ve simplified and streamlined processes to ensure even better, more consistent results. We can assist with a self-managed upgrade, with either automated scoping tools or provide more detailed plans and optimization advice from Commvault experts. If you prefer, we can also scope and fully deploy your upgrade. Finally, your Commvault Support team is always on-hand to help should you have any unexpected challenges, and we also offer additional support services. More details about the upgrade process can be found, here. 1 Gartner Inc. “Magic Quadrant for Data Center Backup and Recovery Solutions” by Dave Russell, Robert Rhame, and Pushan Rinnen. July 2017. 2 Actual benefits will vary depending on your current status. Upgrading may mean usage metering is switched on in areas that are not metered by your current release. Your partner or Commvault representative can advise which areas are affected.

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