Mar 1, 2015 - Protection Bureau. Learn more at consumerfinance.gov. CONSUMER RESPONSE. Complaints by the numbers. The Bu
CONSUMER RESPONSE
Complaints by the numbers Cumulative complaints 500K
400K 300K
558,800 Cumulative complaints
The Bureau’s Office of 200K Consumer Response hears directly from consumers about 100K the challenges they face in the 0 marketplace. We forward their complaints to companies and 2011 Jul 2012 work toJul get them a response – generally within 15 days. In just over three and a half years, we’ve handled more than 558,800 consumer complaints.
complaints handled as of March 1, 2015
500K 400K 300K Jul 2013 200K
558,800 complaints handled as of March 1, 2015
Jul 2014
100K 0 Jul 2011
Jul 2012
Jul 2013
Cumulative complaints by year
2011 2012 (13k) (91k)
2013 (164k)
2014 (251k)
Mortgage (30%)
The top three most common complaints are about mortgages, debt collection, and credit reporting. We also handle credit card, bank account and service, private student loan, vehicle and other consumer loan, payday loan, prepaid 2014 2015 card, money transfer and(41k) virtual (251k) currency, and other financial service complaints.
2015 (41k)
Cumulative complaints by year
Cumulative complaints by type
Credit Reporting 2011 2012(14%) (13k) (91k)
Debt Collection (24%)
Student Loan (3%) 2013 (164k)
Credit Card (12%)
Jul 2014
Consumer Loan (4%)
Cumulative complaints by type
Bank Account or Services (11%) Other (1%) Mortgage (30%)
Credit Reporting (14%)
Debt Collection (24%)
Student Loan (3%)
Credit Card (12%)
Consumer
Visit the Consumer Complaint Database at www.consumerfinance.gov/complaintdatabase to Loan sort (4%) and filter individual complaint data by product, issue, company, state, and more. You can also see actions taken Bank Account or Services (11%) Other (1%) on a complaint – whether the company’s response was timely, how the company responded, and whether the consumer disputed the company’s response. Cumulative complaints by type Mortgage (30%)Consumer Financial Bank Account or Services (11%) Protection Bureau
Debt Collection (24%)
Consumer Loan (4%)
Credit Reporting (14%)
Student Loan (3%)
Credit Card (12%)
Other (1%)
Cumulative complaints by type
Learn more at consumerfinance.gov.
