COMPUTER RESERVATION SYSTEMS IN TRAVEL AGENCIES. Summary. The
purpose of the article is to present and analyses contemporary problems ...
COMPUTER RESERVATION SYSTEMS IN TRAVEL AGENCIES Summary The purpose of the article is to present and analyses contemporary problems concerning functioning of travel agencies in confrontation with popularity of Information Technology and Communication System (ITC). A research project concerned utilization of computer reservation system in Tri-city travel agencies. From the quantitative and qualitative data analysis based on a survey it was revealed that ¾ of the examined travel agencies had computer reservation systems. However, regional systems were used rather than global ones. With regard to service potential, CRSes were used by small subjects. Almost 60% of the respondents were satisfied with systems they used and did not plan to change them. The users rated highly the speed and size of database service available in the system. They also emphasized good technical efficiency of the system, its simplicity and considered it user friendly. Every fourth of the travel agency did not have any systems. However, not insufficient competence of the users was an obstacle, but, in the opinion of the respondents, little usefulness at office work and inappropriate to the benefits price of the system. Translated by Marlena Formella
