Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trad
Conversational Agents
Accelerate your Chatbot implementation At Ignia, we define, architect and implement Digital Solutions to help Australian organisations be at the forefront of innovation and gain a competitive edge. Business decision makers are constantly looking at new ways to better engage with their clients to achieve service excellence. Get on board with adopting conversational agents, whatever industry you are in.
Ignia’s Conversational Agent solution Conversational Agents are Artificial Intelligence (AI) computer programs that can communicate with your clients and staff using natural language. AI has reached a stage in which chatbots can have increasingly engaging and human conversations, allowing businesses to leverage the inexpensive and wide-reaching technology. Ignia can help you accelerate your goals of implementing a conversational agent, whether you are in need of a Proof-of-Concept to facilitate a simple Question and Answer style conversation; run a Pilot to an internal work group; or ready to implement an enterprise quality conversational agent for production use to an internal or external audience. Leveraging the Microsoft Bot Framework, Ignia can help you effectively build, connect, manage and publish a chatbot, providing consideration for your integration and environment requirements.
1800 189 888 | ignia.com.au
Ignia can help you plan, develop and implement an enterprise quality conversational agent.
Ignia’s Service Levels Ignia offers a Conversational Agent engagement via three service levels suitable based on your organisational requirements.
Service Project and Quality Management Strategy and Technology Briefing workshop Business Drivers and Objectives workshop Conversational Experiences workshop Technical Environment workshops Briefing Summary document 3-week Single-Resource Development Sprint
Crawl
Walk
Run
Use Case Identification and Selection workshop System Integration workshop Reporting Requirements workshop Backlog Population and Prioritisation workshop Two 2-week Single-Developer Mixed-Resource Development Sprints 2-week Finalisation Sprint (dev, test, deploy) Competitive Analysis Research and Workshop User Interviews (User Experience) Two 2-week Dual-Developer Mixed-Resource Development Sprints Knowledge Transfer and User Training
Crawl Service Level • Suitable for organisations wishing to run a Proof-of-concept for a Question and Answer conversational agent. • A series of workshops to explore the conversational agent landscape, your business objectives, conversations and questions to be handled by the agent, understanding your existing technology landscape and implementations. • A 3-week single-resource Development Sprint will be provided to develop the conversational agent.
Walk Service Level • Suitable for organisations wishing to pilot a conversational agent to an internal work group of stakeholders. • Includes the Crawl Service items, plus workshops to identify and explore use cases and selection, system integration, reporting requirements, backlog population and prioritisation. • May include other technical capabilities including but not limited to Microsoft's Language Understanding Intelligent Service (LUIS), layered conversations and cognitive services, and integration with other business systems such as Power BI to provide a layer of reporting over the agent. • Two 2-week single-developer mixed resource Development Sprints to work full time. A User Experience specialist and Business Intelligence Consultant will also be engaged to ensure user experience throughout development and reporting requirements are met. Development, testing and deployment will be completed in the 2-week Finalisation Sprint.
1800 189 888 | ignia.com.au
Run Service Level • Suitable for organisations wishing to implement a conversational agent in a production environment. • Includes the Walk Service items with additional focus on user experience through Competitive Analysis research and User interviews. Additionally, knowledge transfer and user training will be provided to ensure the agent can be well supported after implementation.
Prerequisites Ignia’s solution is based on your organisation having: • An Azure subscription capable of hosting all required elements for conversational agents • A suitable channel for the conversational agent to be hosted within If any of these items are not available, Ignia may be able to conduct reconfiguration or remediations activities.
Pricing Options The Conversational Agents service is offered at 3 tiered price points:
Service Level
Price (ex. GST)
Crawl Level
$40,000.00
Walk Level
$90,000.00
Run Level
$150,000.00
To maximise your IT investments, Ignia can offer discounts for larger engagements.
Microsoft Partner Gold Application Development Gold Cloud Platform Gold Cloud Productivity Gold Collaboration and Content Gold Data Analytics Gold Devices and Deployment Silver Application Lifecycle Management Silver Intelligent Systems
For additional service add-ons, Ignia is happy to discuss your requirements.
Key Benefits • More personalised, customised and context-sensitive communication • Ability to direct high volume, low complexity queries away from other channels requiring human interaction; reducing workloads on response staff and thus saving labour costs • Ensures your clients or stakeholders receive an immediate response, minimising frustration and wait times • Leverages existing communication channels and applications to make use of existing user footprints • At the forefront of meeting ongoing client expectations on the new ways to digitally communicate
Why Ignia, An Insight Company At Ignia, we define, architect and implement Digital Solutions that help organisations achieve organisational agility, productivity and competitive performance. Our broad mix of technology advisory, design and implementation services is providing Australian organisations with a true end-to-end service, with capabilities spanning across strategy, digital, cloud, mobility and analytics.
1800 189 888 | ignia.com.au Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2017, Insight Direct USA, Inc. All rights reserved. [V1-0917]
