Course: CRM Service - Sap-education.com

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11 Apr 2013 ... SAPCRM Overview of the SAP CRM solution. • CR100 CRM Customizing Fundamentals Recommended. • CR580 SAP CRM User Interface.
Compass Education Centre – SAP Authorized Education Partner SAP Standard Training – Course Outline

Course:

CRM Service Course Code: CR700

Goals:



Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service

Audience:



Customers and project team members who are involved in implementing SAP CRM Service o SAP consultants and partners

Prerequisites:

Essential • SAPCRM Overview of the SAP CRM solution • CR100 CRM Customizing Fundamentals Recommended • CR580 SAP CRM User Interface

Content:











Maintenance of technical objects o Installed base management o Individual objects Service contract processing o Service agreements o Service contracts o Service plans Service order processing o Resource planning o Service confirmation o Service billing o ERP Integration Complaints and returns processing o Complaints and returns o In-house repair processing Overview of IT Service Management

Materials:

SAP Official Materials

Duration:

5 Days

Remarks: • Compass Education Services Limited has the final explanation to the above

Last Modified: 11-Apr-13

Compass Education Centre 19/F, The Chinese Bank Building, 61-65 Des Voeux Road Central, Central, Hong Kong Inquiry: (852) 3607 8288 Email: [email protected] URL: http://www.hkcompass.com