IT Manager Technical Support Manager. Profile ... Jan 2015 â Mar 2017 Technical Support Team Lead ... ERS Computer Sol
Flavio Ferrara
April 2017
+353 85 1801495 Desired employment
Additional Detailed CV available upon request
flavio.ferrara.it
IT Manager
linkedin.com/in/flavioferrara
Technical Support Manager
motivated self-starter with strong communication, analytical and cultural skills. Profile Flexible, Worked effectively in project-oriented teams and able to adapt to changes. More than 10 years of
technical hands-on experience in IP Network Solutions and complex multi-vendor environments. Experienced in leading multicultural teams, and able to drive the evaluation of the best solution and implementation plans.
Languages Italian Mother Tongue
English Fluent (written and oral)
Work experience Apr 2017 – Present
Technical Support Manager Citrix Systems – Dublin - Republic of Ireland
Jan 2015 – Mar 2017
Technical Support Team Lead SonicWall – Cork - Republic of Ireland
Sept 2011 – Dec 2014
www.citrix.com
www.sonicwall.com
Installation Specialist / Logistic and Suppliers Coordination / Responsible of Quality Management System UNI EN ISO 9001:2008
Bally Technologies – Rome - Italy Sept 2007 – Sept 2011 Jan 2001 – Dec 2006
Technical Manager / Project Manager
Architecture Designer / IT Network & Security Engineer
Punto COM – Rome - Italy Mar 2007 – Sept 2007
www.puntocomsrl.com
Senior Field Service Engineer ERS Computer Solutions – Dublin - Republic of Ireland
Education and training
www.ballytech.com
www.ers.ie
Leadership Training & Change Management - based on the Ken Blanchard Situational Leadership Program Cisco Certified for years CCNA (Cisco Certified Network Associate) ; Cisco Secure PIX Firewall Advanced Cisco Secure Virtual Private Networks; CCSP (Cisco Certified Security Professional) CCDA Cisco Certified Design Associate and Juniper Network Specialist Certification Attended courses (Ericsson, Cisco, Juniper, HP, Algol) related to TCP/IP and Routing Protocols, Security, Datacom Networking, Firewalls, VPNs and VoIP | SonicWALL CSSA / CSSP Certified
1998 – 2001 Biennium of mechanical engineering studies at the university of Rome “La Sapienza”
Technical Skills
- Good knowledge of Windows form NT to 2008 server architecture – from 98 to Seven for clients • Active Directory, Exchange Server , SQL Server, SharePoint Server • Platforms: HP , IBM , Dell - Optimal ability in analysis, engineering and management of nets LAN Wan Firewall • Cisco Pix / ASA, Check Point, Juniper / NetScreen, Juniper SRX, Juniper SA (SSL/VPN) • Cisco Catalyst / Cisco Router, Extreme, Juniper, Dell, HP - Good ability in Configuration and Management of following products/software • VMware and MS Virtual PC, IPOffice Avaya, Citrix Metaframe, Antivirus NAI policy Orchestrator, HP Open View, Ericsson AXD 301, Load Balancer F5 Networks Big-IP , Solar Winds, MRTG - Basic knowledge of Configuration / Administration of Cisco Call Manager 6.0, EMC2 and IronPort - Basic knowledge of Unix environment - Good knowledge of VoIP architectures and Siebel CRM
Interests
- Travels - Photography - Theatre (for some years I joined a small not professionals actors groups). - Scout Leader in the Italian Scout Association AGESCI (Associazione Guide e Scout Cattolici Italiani) Flavio Ferrara - Curriculum Vitae
