Operational management involves robust and accountable oversight and ...
Skilled and capable operational management sees an organisation's resources,
...
Operational Management Operational management involves robust and accountable oversight and implementation of all aspects of an organisation’s day-to-day business/services. Skilled and capable operational management sees an organisation’s resources, structures, systems, policies, business/service planning and service delivery responsibly managed and well-aligned to the organisation’s strategic direction. This includes regularly reviewing systems and processes to make sure they are adjusted in response to: a shift in the organisation’s strategic direction changes in government policy or law changing community needs and priorities research-based good practice evidence updated contractual, approval or audit requirements.
OPERATIONAL MANAGEMENT Consider how and to what extent your organisation demonstrates each of the good practice elements related to operational management. Select the rating that best describes your organisation’s current capability level (1 to 4). In the space below the rating make brief notes about areas of strength and areas of improvement related to the specific good practice element. Note examples of tangible evidence where possible.
1. Aspirational We want to be able to do this well.
2. Emerging We’re developing, but we need more capability.
3. Consolidating We do this well, but we are looking to improve.
4. Transformative We do this really well and are open to sharing with others.
A) Management responsibilities, accountabilities and delegations are well understood throughout our organisation.
1
2
3
4
B) Staff are supported by skilled and supportive management in all aspects of their work.
1
2
3
4
C) Our service/business plan(s) reflects our strategic direction, is realistic and achievable and includes timeframes.
1
2
3
4
Good practice element
MSD Organisational Capability Self-Assessment Tool - Version 1: January 2013
1. Aspirational We want to be able to do this well.
2. Emerging We’re developing, but we need more capability.
3. Consolidating We do this well, but we are looking to improve.
4. Transformative We do this really well and are open to sharing with others.
D) All of our organisation’s systems, policies and practices are monitored, regularly reviewed and improved.
1
2
3
4
E) Our services are delivered in a cost-effective way, including ensuring we are making the best use of our people and financial resources.
1
2
3
4
F) We use feedback from a wide range of stakeholders and source this through a variety of methods to improve our services and inform innovative ways of working.
1
2
3
4
G) The effectiveness of our services for priority groups is continuously monitored and assessed using a variety of methods.
1
2
3
4
Good practice element
Operational management summary rating Add together your ratings for the seven good practice elements related to operational management. Divide your total by seven to get your organisation’s summary rating for operational management. Check whether this feels right in terms of your evidence and adjust if necessary. Include a brief commentary and evidence for your adjusted rating.
Rating:
Adjusted rating:
Commentary and evidence:
MSD Organisational Capability Self-Assessment Tool - Version 1: January 2013
