Independent Validation of Cash Management Applications - Infosys

).$%0%.$%.4
6!,)$!4)/.
/&
#!3(
-!.!'%-%.4
!00,)#!4)/.3

)NDEPENDENT
6ALIDATION
OF
#ASH
-ANAGEMENT
!PPLICATIONS 2ENGANATHAN
6
2AJAGOPAL
$IVISIONAL
-ANAGER
)NFOSYS
4ECHNOLOGIES
,TD
)NDIA


4%#(./,/'9

3HISHANK
'UPTA
'ROUP
4EST
-ANAGER
)NFOSYS
4ECHNOLOGIES
,TD
)NDIA
$R
"HARATHI
2AO
#ONSULTANT
)NFOSYS
4ECHNOLOGIES
,TD
)NDIA

„

#ASH
MANAGEMENT
SERVICES
INCREASINGLY
ARE
AUTOMATED
AND
CONDUCTED
VIA
WEB BASED
APPLICATIONS
"ECAUSE
IT
IS
CRUCIAL
THAT
THESE
ARE
DEFECT
FREE
VALIDATION
IS
CRITICAL
2ISK
BASED
VALIDATION
SAVES
TIME
BY
FOCUSING
ON
HIGH PRIORITY
PROCESSES


„

4HE
VALUE
OF
KNOWLEDGE
MANAGEMENT
IN
VALIDATION
IS
NOW
WIDELY
RECOGNISED
AND
IT
IS
INCREASINGLY
AN
INTRINSIC
ASPECT
OF
SOFTWARE
TESTING
PARTICULARLY
THOSE
INVOLVING
CASH
MANAGEMENT
PROCESSES

„

4EST
CENTRES
OF
EXCELLENCE
OPTIMISE
AND
STANDARDISE
VALIDATION
PROCESSES
SKILLS
TOOLS
AND
INFRASTRUCTURE
ACROSS
AN
ORGANISATION
4HEY
CAN
RESULT
IN

COST
SAVINGS
AND
GREATER
PRODUCTIVITY

„

'IVEN
THAT
QUALITY
ACCOUNTS
FOR
AS
MUCH
AS

OF
THE
COST
OF
SOFTWARE
DEVELOPMENT
THE
VALUE
OF
VALIDATION
IS
INCREASINGLY
SIGNIÚ
CANT

)NTRODUCTION &DVK PDQDJHPHQW HQWDLOV WKH HIÀFLHQW XVH RI  FDVK WKURXJK FRRUGLQDWHGPDQDJHPHQWRI SD\PHQWVFROOHFWLRQVDQGFDVK EDODQFHVZLWKWKHDLPRI UHGXFLQJFRVWVHQKDQFLQJFRQWURO DQGRSWLPLVLQJUHWXUQV 0DLQWDLQLQJDQRSWLPXPOHYHORI FDVKLVDÀQHEDODQFLQJ DFWEHWZHHQWKHQHHGIRU OLTXLGLW\DQG WKHQHHGIRU UHWXUQV 7KHFUX[RI DUREXVWFDVKPDQDJHPHQWV\VWHPLVWRGRWKLV ZLWKRXW FRPSURPLVLQJ HLWKHU OLTXLGLW\ RU UHWXUQV 'HFLGLQJ WKLV RSWLPXP OHYHO VKRXOG GHSHQG RQ IDFWRUV VXFK DV WKH QDWXUH RI  WKH EXVLQHVV LWV FUHGLW SROLFLHV WKH KHDOWK RI  LWV UHFHLYDEOHVWKHOHQJWKRI WKHVDOHVF\FOHLQYHQWRU\OHYHOVWKH RZQHUV·ULVNDSSHWLWHDQGRYHUDOOHFRQRPLFVWDELOLW\ &RPSDQLHV QHHG WR H[HUFLVH FDXWLRQ ZKHQ LQYHVWLQJ H[FHVV FDVK EHFDXVH DQ\ ORVV ZLOO HURGH WKH FDVK FXVKLRQ ZKLFKLVWKHYHU\SXUSRVHRI FDVKPDQDJHPHQW7KLVLVHDVLHU VDLGWKDQGRQHJLYHQWKHFRPSOH[LWLHVRI PXOWLELOOLRQGROODU FRPSDQLHVRSHUDWLQJDFURVVGLIIHUHQWWLPH]RQHVLQGLIIHUHQW FXUUHQFLHVDQGXVLQJPXOWLSOHPRGHVRI FROOHFWLRQ6WULQJHQW LQWHUQDWLRQDOEDQNLQJUHJXODWLRQVDQGWHFKQRORJLFDODGYDQFHV PDNHFDVKPDQDJHPHQWHYHQPRUHFRPSOLFDWHG 8VLQJ WKHLU H[SHULHQFH LQ WKHVH DUHDV EDQNV EHJDQ RIIHULQJ FXVWRPLVHG FDVK PDQDJHPHQW VHUYLFHV WR WKHLU FRUSRUDWH FXVWRPHUV 7KLV XVHG WR HQWDLO D JUHDW GHDO RI  LQWHUDFWLRQ EHWZHHQ EDQN VWDII  DQG FRPSDQ\ WUHDVXULHV LQ WKHIRUPRI SKRQHFDOOVID[HVPDLODQGPHHWLQJV :LWK WKH LQFUHDVLQJ DXWRPDWLRQ RI  FDVK PDQDJHPHQW

 ZZZXREJURXSFRP

+6%&pV*XLGHWR&DVKDQG7UHDVXU\0DQDJHPHQWLQ$VLD3DFLILF

).$%0%.$%.4
6!,)$!4)/.
/&
#!3(
-!.!'%-%.4
!00,)#!4)/.3

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
4R E N D S
I N
) N D E P E N D E N T
6A L I D A T I O N
O F
# A S H
- A N A G E M E N T
!PPLICATIONS $OOWKHDERYHVHUYLFHVXVHFRPSXWHUDSSOLFDWLRQVWKDWOLQNWKHEDQNVDQGWKHLUFRUSRUDWHFXVWRPHUV 7KH VXFFHVV RI  WKHVH VHUYLFHV ² DQG LQ WXUQ WKDW RI  WKH EDQNV RIIHULQJ WKHP ² GHSHQGV RQ WKHVH DSSOLFDWLRQVEHLQJIUHHRI GHIHFWV$VDUHVXOWYDOLGDWLRQLVFULWLFDOWRWKHVXFFHVVIXOODXQFKRI DOOFDVK PDQDJHPHQWVHUYLFHV

2EQUIREMENTS
4RACEABILITY
-ATRIX 5LVNEDVHGYDOLGDWLRQIRFXVHVRQLGHQWLI\LQJSURFHVVHVWKDWGHÀQLWHO\QHHGWREHWHVWHGRQWKHEDVLV RI DFRPELQDWLRQRI KRZFULWLFDOWKH\DUHWRWKHEXVLQHVVWKHLUPDUNHWSULRULW\DQGWKHULVNVLQYROYHG LQQRWWHVWLQJWKHP²RWKHUZLVHNQRZQDVDUHTXLUHPHQWVWUDFHDELOLW\PDWUL[VHH)LJXUH  5LVNEDVHGYDOLGDWLRQGLYLGHVDOOWKHSRVVLEOHWHVWFDVHVLQWRWKUHHPDLQFDWHJRULHV ‡Ï CRITICALWKRVHZKHUHWKHUHLVDUHDVRQDEOHSUREDELOLW\RI ÀQGLQJPDMRUGHIHFWV 

&)'52%ÏÏ)LLUSTRATIVEÏ2EQUIREMENTSÏ4RACEABILITYÏ-ATRIX

#LIENTÏTEAMÏRESPONSIBLEÏFORÏTESTÏDESIGN ÏDATAÏANDÏEXECUTIONÏ



4ESTÏCASESÏMUSTÏBEÏPRIORITISED ÏASÏTOÏWHETHERÏTHEYÏAREÏDEEMEDÏCRITICAL ÏTOÏBEÏEXECUTEDÏEACHÏ DAY ÏANDÏWHATÏTHEÏlÏNANCIALÏANDÏOPERATIONALÏCONSEQUENCESÏAREÏIFÏNOTÏTESTEDÏÏÏMANDATORYÏ ÏÏOPTIONALÏ8ÏÏNOTÏREQUIRED

4ESTÏ3CENARIO

4ESTÏ#ASES

$AYÏ

$AYÏ

0AYMENTÏTOÏBANKINSTITUTIONÏVIAÏCOMMONÏNOSTROÏAGENT

-IGRATEDÏNOSTROÏ

Ï



.ON MIGRATEDÏNOSTRO

Ï

Ï

"ACKÏVALUEÏÏ

8

8

6RXUFH,QIRV\V7HFKQRORJLHV/WG

+6%&pV*XLGHWR&DVKDQG7UHDVXU\0DQDJHPHQWLQ$VLD3DFLILF

4%#(./,/'9

2ISK "ASED
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

).$%0%.$%.4
6!,)$!4)/.
/&
#!3(
-!.!'%-%.4
!00,)#!4)/.3

‡Ï MEDIUMWKRVHWKDWPD\EHWHVWHGLI VXIÀFLHQWWLPHDQGUHVRXUFHVDUHDYDLODEOH DQG ‡Ï LOW YIELDWKRVHWKDWDUHWHVWHGRQO\LI RYHUDOOOHYHOVRI V\VWHPULVNVDUHYHU\KLJK 

4%#(./,/'9

+NOWLEDGE
-ANAGEMENT .QRZOHGJH PDQDJHPHQW VHH )LJXUH   LV DQ LPSRUWDQW DVSHFW RI  FDVK PDQDJHPHQW YDOLGDWLRQ EHFDXVH ‡ FDVK PDQDJHPHQW LV VXFK D YDVW GRPDLQ WKDW YDOLGDWLRQ UHTXLUHV WKH FROOHFWLYH NQRZOHGJH RI  D WHDPUDWKHUWKDQWKHH[SHUWLVHRI RQHSHUVRQ ‡ WKHZLGHO\XVHGJOREDOGHOLYHU\PRGHOPHDQVWKDWWHDPVW\SLFDOO\DUHZRUNLQJLQGLIIHUHQWSODFHV DURXQGWKHZRUOGLQGLIIHUHQWFXOWXUHVDQGWLPH]RQHV ‡ YDULDEOHUHVRXUFH SRROV DUH XVHG WR DXJPHQW FRUH YDOLGDWLRQ WHDPV GHSHQGLQJ RQ WURXJKV DQG SHDNVLQGHPDQGIRUYDOLGDWLRQ ‡ GRFXPHQWDWLRQRI H[LVWLQJRUOHJDF\V\VWHPVLVW\SLFDOO\LQDGHTXDWH ‡ DJUHDWGHDORI LQWHUDFWLRQLVUHTXLUHGEHWZHHQPXOWLSOHUHODWHGV\VWHPVJLYHQWKHFRPSOH[LWLHVRI  FDVKPDQDJHPHQWGRPDLQDQG ‡ EXVLQHVVRUUHJXODWRU\GHPDQGVUHVXOWLQIUHTXHQWFKDQJHVWRV\VWHPUHTXLUHPHQWV &)'52%ÏÏ)LLUSTRATIVEÏ+NOWLEDGEÏ4RANSFERÏ+4 Ï0ROCESS

$OCUMENTÏISÏUPDATED

$OCUMENTSÏSENTÏBACKÏBYÏ/3# WITHÏCOMMENTSÏANDÏINPUTS &URTHERÏ+4ÏTAKESÏPLACE

/FFSHOREÏ TEAM

3ELFÏ2EVIEW

$OCUMENTS AREÏSENTÏFORÏ 'ROUPÏ2EVIEW

633Ï 2EPOSITORY

$OCUMENTS KEPTÏINÏ633

/FFSHOREÏ 4OWERÏ,EAD

2EVIEW

$OCUMENT AREÏSENTÏ TOÏ/3#ÏFORÏ REVIEW

4HEÏ"ASELINEDÏVERSIONÏOFÏ3!$ÏISÏSENTÏTOÏ OFFSHOREÏTEAMÏBYÏ/3#

/3# $OCUMENT ISÏSENTÏFORÏ REVIEWÏANDÏ SIGNÏOFF

#LIENT

!FTERÏSIGNÏOFFÏTHEÏ3!$Ï ISÏSENTÏBACKÏTOÏ/3#

/3#Ï/FFSHOREÏ3ERVICEÏ#ENTRE /FFSHOREÏ4OWERÏ,EADÏ/FFSHOREÏ4EAMÏ-ANAGER 633Ï6ISUALÏ3OURCEÏ3AFE 3!$Ï3YSTEMÏ!PPRECIATIONÏ$OCUMENT +4Ï+NOWLEDGEÏ4RANSFER 6RXUFH,QIRV\V7HFKQRORJLHV/WG

)DLOLQJWRIRFXVDGHTXDWHO\RQNQRZOHGJHPDQDJHPHQWFDQUHVXOWLQPRUHZRUNIRUWKHYDOLGDWLRQWHDP GLIÀFXOW\LQPDQDJLQJWUDQVLWLRQVDQGDULVNRI XQGHUHVWLPDWLQJWKHLPSDFWRI FKDQJHVWRWKHV\VWHP 3OLUTIONS
!PPROACH
TO
6ALIDATION .QRZOHGJHPDQDJHPHQWKDVEHFRPHFUXFLDOWRYDOLGDWLQJFRPSOH[FDVKPDQDJHPHQWDFWLYLWLHV7KLV KDVOHGWRFOLHQWVGHPDQGLQJWKDWYDOLGDWLRQEHXVHGQRWRQO\IRUWHVWLQJEXWEHLQFOXGHGLQSURMHFWV IURPVWDUWWRÀQLVKRUDVDQHQGWRHQGVROXWLRQ7KLVLVSDUWLFXODUO\VRIRUVWDQGDUGSURFHVVHVVXFK DVDXWRPDWHGFOHDULQJKRXVH]HUREDODQFHDFFRXQWVFROOHFWLRQVDQGSD\PHQWV (OW
DOES
THE
3OLUTIONS
!PPROACH
7ORK %DVHGRQH[SHULHQFHYDOLGDWLRQVHUYLFHSURYLGHUVKDYHEXLOWWHPSODWHVIRUVWDQGDUGFDVKPDQDJHPHQW +6%&pV*XLGHWR&DVKDQG7UHDVXU\0DQDJHPHQWLQ$VLD3DFLILF

).$%0%.$%.4
6!,)$!4)/.
/&
#!3(
-!.!'%-%.4
!00,)#!4)/.3

&)'52%ÏÏ)LLUSTRATIVEÏ4ESTÏ3CENARIOÏ2EPOSITORY

4ESTÏ 3CENARIO

%XPLANATION

2EQUIREDÏ 0ARAMETERS

3CENARIOÏ 2ESULT

%XPECTEDÏ 2ESPONSE

"ATCHÏ SELECTION

3EARCHÏBYÏ COMPANY

3ELECTÏTHEÏCOMPANYÏFROMÏAÏLISTÏ THEÏBATCHÏRELATEDÏTOÏTHEÏSELECTEDÏ COMPANYÏWILLÏBEÏDISPLAYED

#OMPANIESÏ WITHÏBATCHESÏ CREATEDÏFORÏ THEM

#OMPANYÏISÏ SELECTED

"ATCHESÏ AVAILABLEÏ FORÏSELECTEDÏ COMPANYÏAREÏ DISPLAYED

Ï

3EARCHÏBYÏ BATCHÏCODE

%NTERÏTHEÏFULLÏORÏPARTIALÏCODEÏINÏ THEÏhlÏLTERÏBYÏBATCHÏCODEvÏlÏELD

"ATCHÏCODE

2ESULTSÏAREÏ DISPLAYEDÏ MATCHINGÏTHEÏ BATCHÏCODE

"ATCHESÏAREÏ SHOWNÏMATCHINGÏ THEÏPARTIALFULLÏ BATCHÏCODE

Ï

3EARCHÏBYÏ BATCHÏNAME

%NTERÏTHEÏFULLÏORÏPARTIALÏNAMEÏINÏ THEÏhlÏLTERÏBYÏBATCHÏNAMEvÏlÏELD

"ATCHÏNAME

2ESULTSÏAREÏ DISPLAYEDÏ MATCHINGÏTHEÏ BATCHÏNAME

"ATCHESÏAREÏ SHOWNÏMATCHINGÏ THEÏPARTIALFULLÏ BATCHÏNAME

Ï

3EARCHÏBYÏ RECURRINGÏ NON RECURRING

3ELECTÏhRECURRINGvÏORÏhNON RECURRINGvÏFROMÏAÏDROP DOWNÏ MENUÏBATCHESÏWILLÏBEÏSHOWNÏ DEPENDINGÏONÏTHEÏSELECTIONÏMADE

"ATCHESÏWITHÏ RECURRINGÏANDÏ NON RECURRINGÏ PAYMENTS

2ESULTSÏAREÏ DISPLAYEDÏ MATCHINGÏTHEÏ BATCHÏTYPE

"ATCHESÏAREÏ SHOWNÏMATCHINGÏ BATCHÏTYPE

6RXUFH,QIRV\V7HFKQRORJLHV/WG

SURFHVVHV WKDW LQFOXGH W\SLFDO EXVLQHVV DFWLYLWLHV DVVRFLDWHG WHVW FDVHV DQG WHVW FRQGLWLRQV 7\SLFDOO\ WKHVH WHPSODWHV DUH VLPSO\ FXVWRPLVHG IRU QHZ FOLHQWV &RPPRQ SURFHVVHV LQFOXGH SD\PHQWV FROOHFWLRQVSD\UROODQGDXWRPDWLFFOHDULQJKRXVH $PRQJWKHDGYDQWDJHVRI WKHVROXWLRQVDSSURDFKWRYDOLGDWLRQDUH ‡ DUREXVWUHSRVLWRU\RI EXVLQHVVDFWLYLWLHVDQGWHVWFDVHV ‡ DZHOOHVWDEOLVKHGUHTXLUHPHQWVWUDFHDELOLW\PDWUL[ZKLFKHQVXUHVJRRGFRYHUDJH ‡ PLQLPLVLQJRUHOLPLQDWLQJNQRZOHGJHWUDQVIHUWLPHDQG ‡ RIIHULQJPRUHSUHGLFWDEOHYDOLGDWLRQDQGPRUHUREXVWYDOLGDWLRQPHWKRGRORJ\ &UTURE
OF
THE
3OLUTIONS
!PPROACH
TO
#ASH
-ANAGEMENT
6ALIDATION 0DQ\FRUHFDVKPDQDJHPHQWSURFHVVHVDUHVWDQGDUGLVHG*LYHQWKHYROXPHRI WUDQVDFWLRQVDQGVFRSH IRUUHJUHVVLRQWHVWLQJVHUYLFHSURYLGHUVDUHPDNLQJWKHVROXWLRQVDSSURDFKHYHQPRUHVRSKLVWLFDWHG E\XVLQJDXWRPDWLRQ,QFUHDVLQJO\DXWRPDWHGWHVWLQJFDQEHDSSOLHGWRFXVWRPLVHGWHPSODWHVZKLFK UHVXOW LQ IDVWHU YDOLGDWLRQ ORZHU FRVWV IRU FOLHQWV DQG VLJQLÀFDQW LPSURYHPHQWV LQ TXDOLW\ +RZHYHU DXWRPDWHGWHVWLQJIRUVROXWLRQVEDVHGYDOLGDWLRQLVVWLOODWDQHDUO\VWDJH 4EST
#ENTRES
OF
%XCELLENCE ,Q WKH HDUO\ GD\V YDOLGDWLRQ ZDV RIWHQ FRQGXFWHG E\ WKH GHYHORSHUV RI  WKH VRIWZDUH DQG EXVLQHVV DQDO\VWV W\SLFDOO\ WRZDUGV WKH HQG RI  D SURMHFW 7KLV ZDV LQHIÀFLHQW EHFDXVH WHVWHUV ZHUH RIWHQ LGOH GXULQJWKHHDUO\VWDJHVRI GHYHORSPHQW,QFUHDVLQJO\VHUYLFHSURYLGHUVDUHXVLQJVRFDOOHGWHVWFHQWUHV RI H[FHOOHQFHWRRYHUFRPHWKHVHGUDZEDFNV 7HVW FHQWUHV VHH )LJXUH   RSWLPLVH DQG VWDQGDUGLVH SURFHVVHV VNLOOV WRROV DQG LQIUDVWUXFWXUH DFURVVDQRUJDQLVDWLRQ7\SLFDOO\WKLVPDNHVXVHRI DSRRORI WHVWHUVZKRFDQEHXVHGDFURVVGLIIHUHQW SURMHFWV7KLVDSSURDFKHQVXUHVJUHDWHUULJRXUDQGGLVVHPLQDWLRQRI EHVWSUDFWLFHVDVZHOODVFUHDWLQJ WHDPVRI FDUHHUWHVWHUVZKRFDQGHYHORSH[SHUWLVH +6%&pV*XLGHWR&DVKDQG7UHDVXU\0DQDJHPHQWLQ$VLD3DFLILF

4%#(./,/'9

&UNCTIONALITY

).$%0%.$%.4
6!,)$!4)/.
/&
#!3(
-!.!'%-%.4
!00,)#!4)/.3

&)'52%ÏÏ)LLUSTRATIVEÏ4ESTÏ#ENTREÏOFÏ%XCELLENCE

#OLLECTIONS

!UTOMATIC CLEARINGÏHOUSE

0AYMENTS

4ESTINGÏEXECUTIONÏ FUNCTIONÏRESTSÏINÏ THEÏ4#O%

/THERS

2EQUESTÏFORÏSERVICE 4ESTÏCENTREÏOFÏ EXCELLENCE Ï

'OVERNANCE

2EPORTINGÏ

3TRATEGICÏASSETS 0EOPLE

0ROGRAMÏ-ANAGEMENTÏ

4ESTÏSTRATEGY ÏPLANNING

4ESTÏCASE CREATION

"ESTÏ0RACTICES

4EST EXECUTION

2ETEST

4OOLSÏANDÏ TECHNOLOGY

4ESTÏSUPPORT

$ATABASE

3YSTEMÏTEST

$ATABASE

!PPLICATION

0LATFORM

4ESTINGÏSKILLS

0ERFORMANCEÏTEST

0ROCESS

4%#(./,/'9

7ORKÏ&LOWÏ

2EQUIREMENT REVIEW

5SERÏACCEPTANCEÏÏIMPLEMENTATION

1UALITYÏÏÏÏ0REDICTABILITYÏÏÏÏÏ4IMEÏÏÏÏ#OST

-ETHODSÏÏTOOLS INFRASTRUCTURE TESTÏAUTOMATION

/PERATIONALÏTEST

+NOWLEDGE MANAGEMENT

4ESTINGÏPROCESS 3TRATEGICÏPROCESSES

/PTIMISED INFRASTRUCTURE

1UALITY MANAGEMENT

-EASUREMENT

#HANGEÏ MANAGENMENT

"ENCHMARKING

6RXUFH,QIRV\V7HFKQRORJLHV/WG

$FDVKPDQDJHPHQWWHVWFHQWUHRI H[FHOOHQFHZRXOGFRPSULVHFRUHDQGYDULDEOHWHDPV&RUHPHPEHUV ZRXOGHVWDEOLVKWHVWVWUDWHJLHVDQGSURFHVVHVDQGGHFLGHRQWRROVDQGPHWKRGRORJ\9DULDEOHPHPEHUV ZRXOGDXJPHQWWKHFRUHWHDPDVUHTXLUHGDQGKHOSZLWKWHVWVFULSWSUHSDUDWLRQWHVWH[HFXWLRQDQGWKH OLNH &)'52%ÏÏ)LLUSTRATIVEÏ"ENElÏTSÏOFÏ4ESTÏ#ENTRESÏOFÏ%XCELLENCE

xÏTHEREÏWASÏAÏPROPORTIONATEÏINCREASEÏ ÏINÏRESOURCESÏWITHÏINCREASEDÏOFFSHORING







#OSTÏBENElÏTÏOFÏOFF SHORINGÏ2/)



THÏMONTH

9EARÏ

THÏMONTH

4IMEÏFRAME

9EARÏ

   Ï Ï 

1UALITY

THÏ MONTH



 



 Ï

4IMEÏFRAME

6RXUFH,QIRV\V7HFKQRORJLHV/WG

+6%&pV*XLGHWR&DVKDQG7UHDVXU\0DQDJHPHQWLQ$VLD3DFLILF



 

Ï THÏMONTH 9EARÏ THÏMONTH 9EARÏ 4IMEÏFRAME

1UALITY

 1UALITY





0RODUCTIVITY 

WITHOUTÏANYÏCOMPROMISEÏINÏQUALITY

ST MONTH

ASÏWELLÏASÏREDUCEDÏCOSTS

xÏANDÏIMPROVEDÏPRODUCTIVITYÏ ANDÏREUSEÏOFÏTESTÏARTIFACTS



4IMEÏFRAME

4IMEÏFRAME



     

9EARÏ







THÏ MONTH

THÏ MONTH

9EARÏ

9EARÏ





 

THÏ MONTH





THÏ MONTH

   Ï Ï  Ï

    

9EARÏ

.UMBERÏOFÏAPPLICATIONSÏSERVICED

THÏ MONTH

7HENÏTHEÏWORKÏLOADÏINCREASED

xÏRESULTINGÏINÏ OVERALLÏ)4 IMPROVEMENTS

).$%0%.$%.4
6!,)$!4)/.
/&
#!3(
-!.!'%-%.4
!00,)#!4)/.3

:HKDYHREVHUYHGWKHIROORZLQJEHQHÀWVIRUJOREDOEDQNVIURPWHVWFHQWUHVRI H[FHOOHQFHVHH)LJXUH  ‡ FRVWVDYLQJVRI DERXWFRPSDUHGZLWKLQWHUQDOYDOLGDWLRQSURJUDPPHV ‡ LPSURYHGSURGXFWLYLW\GXHWRUHXVDEOHDUWLIDFWVNQRZOHGJHDVVHWVDQGSURFHVVHVDQG ‡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

4%#(./,/'9

+6%&pV*XLGHWR&DVKDQG7UHDVXU\0DQDJHPHQWLQ$VLD3DFLILF