project-specific integration infrastructure, leading to increased Capex & Opex. There was no ... tools, processes an
DRIVING DOWN COSTS THROUGH SHARED SERVICES Wipro implemented an Integration Competency Center for a leading food retailer that reduced its total cost of ownership by 15%
INDUSTRY LANDSCAPE The rapidly changing retail market, growing competition and the desire to expand across borders are driving retailers to replace their diversified, typical custom-built IT systems with off-the-shelf software packages. Big retailers are realizing that standardized processes and IT components, that can be delivered quickly to new formats, brands, countries, and operated
The centralized shared
cost-efficiently, are critical to the success of business.
and scalable platform reduced complexity and
THE OPPORTUNITY
increased service reuse,
The client wanted to initiate a technology transformation program to replace its existing IT
thereby enabling the client
systems with an integrated suite of IT solutions. The client had point-to-point solutions and a
to achieve 10% reduction
project-specific integration infrastructure, leading to increased Capex & Opex. There was no
in development and
service repository to enable service reuse.
infrastructure costs
The client wanted to develop reference
architecture and a set of principles and patterns to provide a common framework, which could be utilized to consistently deliver integration services.
CLIENT BACKGROUND The client is a Europe-based international retail group with a strong presence across Europe and the US. It operates more than 3,000 stores and has an employee base of 218,000 with annual revenues in excess of €32 billion. While it operates in many formats, it is essentially a grocery retailer that runs several supermarkets.
SOLUTION
BUSINESS IMPACT
Wipro partnered with the client to implement an Integration
The new platform for integration services resulted in a 15% ?
Competency Center (ICC), an innovative execution methodology,
reduction of total cost of ownership
that helped the client successfully transform its integration landscape
? Reduced the time-to-market by reusing components,
to the Oracle Integration Suite. In addition to standardizing the
applying standards, streamlining work, delivery processes and
integration solution across six projects, Wipro also:
architectural principles
? Set-up and executed an ICC as a shared service model around
? Achieved a 10% reduction in development & infrastructure
tools, processes and people, and implemented a shared Oracle Fusion Middleware (OFMW) infrastructure
costs in the first two years of execution through shared
? Utilized the Factory Model to provide integration delivery and
support services on the OFMW platform ? Defined integration architectural and governance services
infrastructure for integration programs, further reductions are anticipated ? Reduced operational risks through centralized monitoring
and incident management
? Designed a framework to deploy and monitor integration services
with error handling ? Provided a custom service repository and planner for service
catalog management and service identification across projects
For more information, visit us at www.wipro.com/integration or email us at
[email protected]
About Wipro Ltd. Wipro Ltd. (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company that delivers solutions to enable its clients do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful and adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation and an organization wide commitment to sustainability, Wipro has a workforce of 140,000 serving clients across 61 countries. For more information, please visit www.wipro.com
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