Enhancing Salesforce Service Cloud with AI-Driven ... - SearchUnify

Enhancing Salesforce Service Cloud with AI-Driven Enterprise Search ®

WHAT IT IS SearchUnify is an AI-driven enterprise search solution that empowers support engineers to resolve customer queries in real-time without leaving the Salesforce Service Console. Leveraging machine-learning and contextual understanding, SearchUnify delivers the most relevant content from multiple sources, every time. Search Analytics helps to analyze and improve performance & usage of support documentation in order to maximize productivity of support engineers.

HOW IT WORKS ®

Recommends information based on the search context

Connects multiple information sources

Provides relevant answers powered by Artificial Intelligence

Controls results through manual as well as automated search optimization

Analyzes content usage as well as performance

HURDLES IT OVERCOMES Reduces support costs

Improves support team productivity

Delivers most relevant case resolving content

Increases customer and employee satisfaction Decreases case resolution time

Unifies search results from disparate information sources

WHY SEARCHUNIFY Easy deployment and effortless management Go live within minutes, not months – faster than all comparable solutions – leveraging inbuilt connectors, quick UI setup, and user-friendly console.

01

Simplified support process Revolutionize accessing relevant information from multiple sources and sharing it with customers while never leaving the CRM service console.

02

Cutting edge AI technology Deliver relevant results by leveraging comprehensive optimization techniques. User-centric analytics aims for continual experience enhancement.

03

FEATURES OF SEARCHUNIFY Search your enterprise content across multiple platforms (intranet and extranet) within the service console itself.

Attach and share identified case resolving articles instantly with customers and quickly link these articles to cases, driving KCS*.

Access customer search history to provide them with better information, enabling improved CSAT*.

Make optimum use of service console space by embedding an all-in-one search console equipped with advanced features and macros to maximize employee productivity.

Get matching search terms highlighted in search results and instantly preview documents to identify case-resolving content.

Explore more features...

Leverage search analytics to analyze and improve support documentation usage and performance for employees.

*CSAT-Customer Satisfaction Score, KCS-Knowledge-Centered Support

OUR PARTNERSHIPS

SUPPORTED PLATFORMS

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Website: www.searchunify.com

USA +1 650 603 0902, India +91 987 854 2223

Email: [email protected]