Expanding Horizons - Emerging Technologies in SAP ... - CEdMA

Expanding horizons. Emerging Technologies in SAP Education

90 minutes 1 bit of scene setting 10 topics

© 2011 SAP AG. All rights reserved.

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The future of work really is changing and quicker than ever © 2011 SAP AG. All rights reserved.

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Four forces shaping the future of learning technology


This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

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1. Globalisation of Work and Workers (and Learning)

Peer Candidate

Customer Employee

Manager

Mentor

Partner Contractor

5 Billion Mobile Users. Hollowing Out of Work. Transnational Workforce. 45% of Workforce today is contingent. Rapid Growth of MOOCs © 2011 SAP AG. All rights reserved.


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2. Demographic Changes

Traditionalists Born 1925 to 1945

Baby Boomers Born 1946 to 1964

Generation X Born 1965 to 1980

Millenials or Generation Y Born 1981 and after

Generation 2020 ? Born after 2002

By 2020 over 50% of the Workforce will be born after 1981  Different Values  Different Ideas

 Different Ways of Getting Things Done  Different Ways of Communicating  Different Ways of Learning © 2011 SAP AG. All rights reserved.


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Top 5 Things Millennials Want From Their Next Organisation: 1.

Will develop my skills for the future.

2.

Has strong values.

3.

Offers customisable options in my benefits and reward packages.

4.

Allows me to blend work with the rest of my life.

5.

Offers a clear career path.

Source: Meister and Willyerd Harvard Business Review



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Email usage is declining for younger generations



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4. Consumerisation of IT

10 second rule of Mobile apps

Source: 2012 Avanade Research



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Changes



   

Paradigm shift is REALLY happening driven by globalisation, generational shifts and technology uptake in the private realm.

Technology vendors and corporations need to respond to avoid being left behind. Learning is increasingly becoming commoditised.. This means we need to think about new models and new revenue streams. At the same time much of the market for learning has not been addressed as people had moved on whilst our offerings had not. (we see YOY reduction of classroom training public training attendance) SAP has a Learning Software business and a Learning Services business we are responding in both areas to these changes.


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How is SAP Education Responding to these changes?

SAP Education Services Getting (more) Online, Getting Mobile.

1. SAP Learning Hub Cloud Access to ALL SAP Learning Content

SAP Learning Hub Easy access to SAP’s learning content anytime, anywhere, always up to date Remove barriers to efficient and continuous SAP learning and knowledge development

SAP Eduction News

Hosted Platform

24/7, online, unlimited access

Always up to date

SAP Education‘s learning content

Keep your SAP workforce up to date to reduce TCO and to unlock innovation © 2013 SAP AG. All rights reserved.

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SAP Learning Hub

• Easy to read, browse and searchable Flipbook format

• Public and Academy titles (not eAcademy)

• > 450 eLearning titles • Interactive, multi-media content

OKPs

• > 900 handbooks

eLearning

Handbooks

Content in detail

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>150 OKP titles, incl. >600 role-based learning maps

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Early product training providing firsthand information on new releases

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Delta on implementation, upgrades and operation

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Available with Ramp-Up of every new release

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>10.000 eBooks, Simulations, presentations, guides

• Incl. assessments, demos and exercises • From overview level, e.g.

• From overview level, e.g. • SAP Overview (SAP01) • SAP Hana Introduction (HA100) • Overview of SAP for Banking (FS200)

• To advanced level, e.g. • SAP Hana – installation and administration • Sybase Unwired Platform – 2.1 Mobile Appl. Development Part 2 • Variant configuration - Modeling


• SAP Navigation (SAP129) • SAP CRM Solution Overview (SAPCRe) • Business Processes in Financial Accounting (AC010e) • SAP Netweaver Application Servicer Overview (SAPTEe)

• To advanced level, e.g. • BusinessObjects Webl Advanced Report Design

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SAP Learning Hub 3 easy steps to start learning

1 SEARCH 2 SELECT 3 LEARN


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What customers say who have bought into SAP Learning Hub “We believe that learning is transformative, which is the key reason why we decided to use SAP Learning Hub. And with our own internal push towards virtual, constant and global learning, demonstrated by the launch of the Next Generation Learning concept of Our University, we saw the use of this site as a complementary fit.” http://www.youtube.com/watch?v=2GOLO9T3 TOI

See official SAP press release: SAP Education Delivers On-Demand Learning to Capgemini and CSC © 2013 SAP AG. All rights reserved.

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SAP Learning Hub Business Status

► First Launched Q2 2012 ► 60+ customers have signed up ► > 11.000 paying subscribers ► Significant revenue generator ► Massive pipeline Q4 2013


Confidential

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2. SAP Learn Now Premium Mobile Learning Concept

SAP Learn Now

*

SAP Learn Now Feature Highlights include:  

  





Full text of Class Books Animated and/or Narrated Graphics SME Videos Highlighting, bookmarking, annotations Exercises using Workforce Performance Builder simulations Quizzes using Workforce Performance Builder assessments Q/A using a built-in interface with SCN


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Purchase Course

Customer downloads free SAP Learn Now app from Apple App Store onto their iPad

Customer purchases course from http://training.sap.com or through their normal Education Sales person

NOTE: The free App only needs to be downloaded once. Further course purchases are downloaded into the same Course Manager App © 2013 SAP AG. All rights reserved.

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Booking Confirmation

Customer receives booking confirmation


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Log In

Customer opens the App on the iPad and accepts the privacy statement

Customer logs in using email address & password from S-User registration


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Download and Consume Training

Customer downloads the course which they have purchased

Customer starts the SAP Learn Now course


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3. New Certification Crowd Sourced and Social.

What is new? SAP Certification Crowd Authoring

Certified individuals can submit questions via a Crowd Authoring Portal and are eligible for rewards

Link © 2013 SAP AG. All rights reserved.

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What is coming soon? SAP Credential Manager Credential Manager™ is a hosted Credential verification – solution that includes features that automate daily credential program tasks• Customer or employer can search for certified individuals by location and offers a self-service platform to certified individuals where you can • Certified individual can publish credentials to employer/customer • view and track certification progress •

update personal information

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communicate with customer service

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publish verified credentials to employers and customers

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download your certified logo

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request certificate resends

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access benefits


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Customer can request verification of certified status

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4. On Demand VLC Move from Scheduled to On Demand

Next generation of VLC: Regional On Demand Scheduling


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5. Education Social Channel SAP Community Network

SAP Community Network Facts


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Education Pages on SCN

*

Learn Now Integration Learning Hub Integration Specialist Blogs and Themed Webinars Free Content Link to Training Webshop

Engage in the conversation


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SAP Education Software From 20th Century to 21st Century.

6. SAP Workforce Performance Builder Push based Micro Learning.

Significantly Enhance User Knowledge conserve & share expertise and speed up end-user adoption User Knowledge = Process Confidence = End-User Adoption


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Why is WPB so efficient?

* *

*

*


Internal

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Workforce Performance Optimization Go Beyond Learning

Deliver relevant knowledge and assets directly to your workforce Increase user adoption for new applications and changed processes Mitigate business risks and increase data quality Reduce internal support and help-desk efforts

Business Impact

Improve end-user productivity

Features

Desktop Assistant Enhanced Microlearning Capabilities Navigator Improvements Context Sensitive Help Improvements

WPB 9.2 Highlights

Mobile Learning Solutions Take the knowledge where ever you go Turn wasted moments into productive time Perfectly suited for on-the-job Performance Support Facilitate location based training and enablement

Business Impact

The Next Level Of Mobile Learning

Features

Playback On Mobile Devices Mobile Performance Support – QR Codes Authoring For Mobile Applications Mobile Authoring

7. Extended Enterprise LMS Helping our customers make learning a profit centre

The Evolution of Learning Management Systems (Bersin by Deloitte www.bersin.com)

Extended

Advanced

Extended Enterprise Learning

Social Learning

Talent Management

Other Specialist (regulatory, compliance, etc. other unique needs)

Integrated Learning Application with Other Learning Components, ERP, HR etc.

E-Learning Platform Make e-Learning Possible Make e-Learning Easy Basic

Training Management Systems Automate the Process of Instructor-Led Training © 2013 SAP AG. All rights reserved.

Public

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SAP: Addressing the needs of the Learning Technology Market Customers asked us for a platform to:  Provide, sell and promote learning offerings  Provide learning self services over the public internet  Track and monitor training registration, completion, and ratings.  Automate processes for registration, booking, flexible billing and correspondence  Reduce customer and internal training costs  Run external learning activities as a profit center Software: SAP Learning Management plus SAP eCommerce Process: SAP Education best practice plus global customer co-innovation © 2013 SAP AG. All rights reserved.

Public

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SAP Extended Enterprise External Learning Option for the Extended Learning Community

Learner Portal

Contractors

Customers

SAP Learning Solution

SAP ERP Distributors

Partners

Key Features    

Enable selling, promotion, and management of customer and partner training Provide self-service for multiple roles via external front ends Track and monitor external participant training Automate registration, booking, flexible billing, and correspondence processes


Public

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Public

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8. Mobile Learning Learning Management on the Road

Mobile Learning Solutions – Key Figures & Rationale

The future of corporate learning (with WPB)

Until 2015 the mobile learning market in the United States alone will increase to *

$8 billion 2 out of 3 employees would prefer a job with less pay but more flexibility in regards to mobility **

75%

of the global workforce in 2030 will consist of millennials – tech-savvy, digital natives that have special expectations ***


Deliver training to all relevant mobile platforms

91% combined market share of iOS and Android smartphones****

¾

Take the knowledge where ever you go

In 2015 the global mobile workforce will rise to******

1.300.000.000

of device activations in enterprises go to iOS *****

0,3% of new devices in enterprise environment are not Android or iOS*****

64% of mobile workers are carrying a tablet*******

76% of all companies are supporting BYOD********

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Mobile Learning App Learning Anywhere – Scope Overview

Key Product Features  Browse and search for learning courses  Display mini-view and detail view of courses  View mandatory, booked, recommended , related and predecessor/follow-up courses  Play podcasts, videos, flip supported epub and pdf, and html format media types in the native device supported players  View notifications for course confirmations, cancellations, missing and expired qualifications and mandatory trainings  Ability to book, cancel , locate on map and confirm completion for learning courses  Ability to download learning content and play it offline  Available for Apple iPad


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9. SAP JAM Social learning and Video.

Social and Mobile and Video Learning with SAP JAM

Increasing Learning Effectiveness by Accelerating Speed to Performance • Everyone is connected - Everyone can contribute and collaborate • Intuitive self-directed informal search across all modes • Bite-sized JIT learning nuggets • Enterprise class privacy and security • Work anywhere via mobile • Integration with LMS brings order to chaos


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10. SAP Communications Centre by Ancile Prioritise and Manage Corporate Communication in the Cloud.

Take content from anywhere and create campaigns


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Track Compliance from the Cloud or your Device


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The Future? SAP Learning Hub 2.0 - Vision The complete, cloud-based enablement solution

Viral & Social Mkt. & Dem. Gen. © 2013 SAP AG. All rights reserved.

Web Sales

SFSF Learning Sales channel

…

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Questions?


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