May 2, 2012 - The range of services provided by Firstsource includes customer service and technical support for Sky's 10
Press Release Firstsource Solutions and BSkyB sign three year strategic outsource partnership New contact centers in Belfast and Cardiff to add to existing centers London/ Mumbai, May 2, 2012: Firstsource Solutions, a global provider of business process outsourcing (BPO) services and Sky, the UK’s largest entertainment and communications company,
have announced an extension of their partnership in a three year contract for
outsourced customer service management. The contract builds on the established partnership between Firstsource and Sky over the last 10 years and is part of Sky’s objective of improving customer service and delivering better shareholder value. As a result of this program, Sky now has just two strategic outsource partners.
The range of services provided by Firstsource
includes customer service and technical support for Sky’s 10m+ customers across its TV and broadband services.
The contract will see Firstsource expand its existing UK operations into two further sites in Belfast and Cardiff in addition to Firstsource’s established centre for Sky in Londonderry which employs over 1,000 staff. Firstsource recently opened a new customer support centre in Belfast employing over 300 people and plans to open a new centre in Cardiff in June with over 600 staff.
“Having worked together for the past ten years, we have every confidence that Firstsource will continue to maintain our excellent levels of customer service. We’ve got more customers than ever before, taking multiple products so the addition of two centers in Belfast and Cardiff will ensure we are continuing to provide first class customer service,” commented Kerri-Anne Miller, Director of Customer Service, Sky.
Firstsource’s CEO and Managing Director, Matthew Vallance added: “After many years of working together, we are delighted that Sky has selected us as a strategic partner. Our addition of new facilities to support the expansion of Sky’s business marks an exciting juncture in our relationship, and provides us with a platform for a wider and deeper partnership.”
Sean Canning, Firstsource’s Head of Customer Management commented: “As a rapidly growing company in the UK, Firstsource offers excellent career development opportunities. We aim to
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Press Release nurture talented individuals and people joining Firstsource over the next few months who have the right skills and talent can expect to enhance their career path with Firstsource.”
About Firstsource Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customized BPO services to the Telecom & Media, Banking & Financial Services and Healthcare industries. Its clients include Fortune 500, FTSE 100 & Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Sri Lanka, US, UK and Philippines. (www.firstsource.com). About Sky: Sky has more than 10.5 million customers and offers the most comprehensive multichannel, multi-platform television service in the UK and Ireland. Sky also works with dozens of other broadcasters on the satellite platform, as well as online and on mobile through the Sky Go service. Sky has also led the UK into the age of high definition television, launched Europe's first 3DTV channel, Sky 3D, and offers customer even more flexibility and choice through Sky Anytime+, its internet-delivered video on demand service. Since launching Sky Broadband and Sky Talk in 2006, the company has also been the UK's fastest-growing home communications provider. For further information please contact:
Firstsource Solutions Public Relations India Smita Gaikwad,
[email protected], +91 (22) 6666 0841
UK Fraida Silver
[email protected] +44 (0)208 237 4515
Investor Relations Ankit Arora Firstsource Solutions Limited
[email protected], +91 (22) 6666 0885
Yash Gadodia Christensen IR
[email protected] +91 (22) 4215 0210
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