London, May 21, 2013: Firstsource Solutions, a leading global provider of business process outsourcing (BPO) services, h
Press Release FIRSTSOURCE WINS OUTSOURCING EXCELLENCE AWARD 2013 London, May 21, 2013: Firstsource Solutions, a leading global provider of business process outsourcing (BPO) services, has won the Outsourcing Center’s Outsourcing Excellence Award 2013 for Best Business Process in partnership with its client giffgaff, a UK mobile telephone service. giffgaff is acknowledged as a true innovator with its online customer service model, supported by a team of 88 Firstsource agents. giffgaff is a pay-as-you-go, SIM only mobile provider, part of the Telefonica group and has been a Firstsource client since the giffgaff service first launched in 2009. This is the third time Firstsource has won an Outsourcing Excellence Award. Iain Regan, Global Head of Sales & Marketing, Firstsource Solutions, said: “The Outsourcing Excellence Award is yet another accolade for our outstanding services to our clients which have won a raft of awards in recent months including a European Contact Centre and Customer Service Award and three National Outsourcing Association Awards. We are extremely proud that our partnership with giffgaff has been recognised by the Outsourcing Center as an example of best practice in global outsourcing. The award recognises the excellent work that we have provided for giffgaff which has helped the client to grow rapidly from a start up in 2009 to now being a major player in the UK telecoms sector.” David Graham, Firstsource’s Global Operations Director received the award at the 17th annual Outsourcing Excellence Awards event on May 9th in Irving, Texas. About Firstsource Firstsource Solutions (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customised business process outsource services to the telecom & media, banking & financial services and healthcare industries. Its clients include Fortune 500, FTSE 100 & Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, US, UK, Ireland, Sri Lanka and Philippines. (www.firstsource.com). For more information about the Outsourcing Excellence Awards, visit http://www.outsourcing-center.com
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Press Release For further information please contact: Media: UK
India
Fraida Silver
[email protected] +44 (0)208 237 4515
Smita Gaikwad
[email protected] +91 (22) 6666 0841 | +91 98201 22336
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