Florida Gulf Coast University College of Business, ISOM CRN 80244 ...

Florida Gulf Coast University College of Business, ISOM CRN 80244- QMB 6603 Quantitative Methods in Business Fall 2012 Class Location: 1203 Lutgert Hall Class Hours: R 6:30 – 9:15 p.m. OFFICE PHONE: 590 7335 FAX: 590 7330 E-MAIL: [email protected] , or [email protected] URL: http://ruby.fgcu.edu/courses/hyazici Instruction Web Site (ANGEL): (http://elearning.fgcu.edu) OFFICE LOCATION: 3317 Lutgert Hall OFFICE HOURS: W and R: 4:30 -6:30 pm, T : 3 – 4 pm or by appointment and 7 days/week at [email protected] REQUIRED TEXT:

Introduction to Management Science, 11th edition, Bernard W. Taylor, 2013, Pearson Publishing, ISBN-10: 0132751917; ISBN-13: 9780132751919 E-book alternative: Introduction to Management Science, CourseSmart eTextbook, 11/E

ISBN-10: 0132751925 | ISBN-13: 9780132751926, URL: http://www.coursesmart.com/0132751925 Student Value Edition (loose leaf format): Introduction to Management Science, Student Value Edition, 11/E

ISBN-10: 013275200X | ISBN-13: 9780132752008 Alternative textbook: Introduction to Management Science, 10th edition, Bernard W. Taylor, 2011, Pearson Publishing, ISBN-10: 0136064361; ISBN-13: 9780136064367 WEB SITE FOR Software and Data Files: Student Companion Site: http://www.pearsonhighered.com/taylor; for http://wps.prenhall.com/bp_taylor_introms_11/220/56508/14466191.cw/index.html

the

11th

edition:

Use this site for Data files, QM for Windows, Excel QM for Windows, Crystal Ball, Tree Plan software.

Use the following URL for some of the course videos: https://live.blueskybroadcast.com/bsb/client/CL_DEFAULT.asp?Client=569807&PCAT=2053&CAT=2130

CLASS REQUIREMENTS (Details follow): Business demeanors: ¾ Regular class attendance, ¾ Arriving on time to class, ¾ Meeting assignment deadlines, ¾ Class participation, ¾ Keeping up with your responsibilities (assignments, exams, quizzes, projects),

2 ¾ RESTRICTED USE OF COMPUTERS AND PRINTER: Computers and the printer can only be used for class practices and in class computer assignments as specified by the Instructor. ¾ RESTRICTED USE OF PERSONAL E-MAIL, OTHER NON-CLASS RELATED INTERNET SITES, AND THE PRINTER (these can only be used prior to beginning of the class) as these cause big disruption. ¾ CELL PHONES should be off or on vibrate mode. NO TEXTING. ¾ Proper time management, ¾ Regular communication: checking and using e-mail, use of web facilities such as ANGEL Academic integrity: ¾ Honesty!! Violation of this ethical concept will result in a grade of “F” whether this is an exam, project or simply an assignment. Teams are setup to share their knowledge, and each individual is expected to contribute. Each team member is assigned a responsibility. Failing to contribute, benefiting from the work of other students, assignment sharing between teams or between two sections, communication with another student during an examination, sharing of notes/resources during exams is unacceptable. As an individual you are expected to be honest, and sensible. ¾ Responsibility for your personal health: As we are faced with epidemics such as flu, it is everybody’s responsibility to be cautious about your health by proper hygiene, vaccination, covering your nose and mouth when coughing and sneezing, and being absent when you are sick. ¾ Trustful and positive attitude towards your instructor: Express your concerns and questions with a positive attitude. Your instructor is open to constructive comments. TEACHING PHILOSOPHY Constructivist teaching and Collaborative learning w/ structure: Learners construct knowledge. All learning is active. Under constructivist approach, students are assisted to structure and revise what they know. Students are engaged in sense-making knowledge activities. Quality of student understanding is valued versus quantity, such as not “how much students remember” but “what and how students retain and use” is criteria of understanding and learning. Instructional Strategies /Methods: Learning the principles of management science (MS), quantitative methods to improve operational processes are germane to this course. Modeling and Problem solving are major components of the course. Supported by cases, videos, and potential guest speakers, the purpose is to enhance the understanding and provide a question/answer environment not only to discuss but also share how we reason about these issues. To fit students’ preferences for learning, various instructional / pedagogical methods are used. The instructional methods are: -

-

Hands-on applications via class exercises and computer-based practices: teach the key points, doing by example, spreadsheet and MS software applications Collaborative exercises allowing group work in class and outside the classroom with guidance:, term project, group assignments Real life examples and practical applications via Franz Edelman Award and Discovery videos for real applications of management science applications, and if possible guest speakers from businesses to talk about their management science experiences. Independent learning and skill development exercises such as term project to frame a business problem, apply a management science method, analyze and interpret the findings.

COURSE DESCRIPTION In today’s fast evolving, global business world, decisions made using analytical tools will prevail while decisions made by intuition, feeling and little or no information will fail- Yazici, H. H.J. Yazici

3 Management science focuses on decision-making and problem solving. The purpose of this course is to learn the management science methods and to apply these techniques to managerial problems. Problem modeling and solving are strongly emphasized. Quantitative software tools are used to facilitate the computations. The course covers Linear Programming, Transportation, Assignment, Project Scheduling, Queuing and Simulation, Decision Analysis, and Multi-criteria Decision Making. The latest application of these techniques to business will be discussed thru articles, video presentations and case studies. The course encourages analytical problem solving, integrated knowledge of business, idea generation, communication, writing, sharing and presentation skills as emphasized by the COB mission, vision and undergraduate program goals: http://www.fgcu.edu/CoB/MissionVision.html At the end of this course, you should be able to apply the essential Quantitative methodologies to business problems, formulate and solve these problems.

LEARNING OBJECTIVES based on LCGS (leader, critical thinker, global, strategic perspective): 9 Gain an appreciation of the strategic and competitive significance of management science , S, G 9 Understand the complexity of the business problems and intricacies of the problem modeling, S, G 9 Develop a working knowledge of the management science concepts and methods, C 9 Approach, formulate (frame) and solve real world business problems w/ analytical tools, hence enhance analytical skills, C 9 Conduct sensitivity analyses and see the effects of dynamic modeling- All linear programming models provide extensive sensitivity analysis. First part of the sensitivity analysis is to explain the results of the computer model with respect to the problem; second part involves modifying of the variables and run what if scenarios, C 9 Synthesize, interpret the findings of the models. Make sense of the modeling with respect to the actual problem, how well the model responds to the needs of the problem formulated, i.e. practical validation of the model; assess whether the solution generated actually solves the problem. C, S 9 Enhance verbal and written communication and teamwork skills to apply and interpret statistical concepts, L 9 Enhance technological skills by using statistical software for data analysis LEARNING OUTCOMES based on based on LCGS (leader, critical thinker, global, strategic perspective: By the end of this course, students will: 9 Be able to quantitatively model business problems, S, G 9 Be able to conduct what if and sensitivity analysis for decision making, C, S 9 Interpret the analysis results and use these results to support business decision making, C, S 9 Be able to use MS software tools for the solution of quantitative models 9 Communicate effectively the problem, formulation, solution and implications by writing and verbally presenting, L 9 Become an effective team leader, know how to manage and coordinate team tasks, L

H.J. Yazici

4

COURSE REQUIREMENTS AND GRADING: 1. a. READ Assigned portions of the textbook and assigned articles. Review lecture slides. For full awareness and successful learning, this course requires reading outside the classroom. Failure to read assigned text may easily result in frustration and delay in your progress. 1-b. CHECHING YOUR E- MAIL (reminders, warnings, questions/answers, announcements from me are sent to you by e-mail from ANGEL thru a list serv.) 2. USE of ANGEL is required for this course - take on-line tests - take on-line surveys- “Preliminary knowledge and background” - download /upload computer assignments and term project files - access course slides and handouts - read announcements - check your grade and see your progress - send e-mail to your peers and your Instructor while on the web 3. TEAMWORK EXPECTATIONS The homework and class assignments can be submitted as a group work. However, each group submission should clearly indicate the contribution of each team member. For term project, it is a requirement to complete the task table for each milestone showing the tasks assigned, and time spent by each team member. For class assignments, if a group member is absent, he/ she has to submit the class assignment individually for the next class period. Following is expected from teams: • Genuine participation from everyone • Mutual respect • Consensus-based decisions • Creation of agreed-upon individual and groups assignments and timelines • Well-defined and rotating roles • Making and meeting commitments • Effective communication • Avoiding unproductive or negative side conversations Note: Peer evaluations are distributed periodically and are incorporated in grading. In case of a team not fulfilling above requirements and having a student or a group of students not pulling their fair weight, Dr. Yazici reserves the right to assign to such students a grade different than the team grade. 4. ATTENDANCE and PARTICIPATION Each student is allowed to have 2 excused absences (2 class periods). Excused absences consist of illness, family emergencies and any uncontrollable work related instances. Excused absences need to be documented and communicated to the Instructor. Every miss after two, or for any unexcused absence, 2 points / miss will be deducted from the final grade. Note: Leaving the class after the break or missing the first half of the class is considered missing half class period. Also, late arrivals and/or early departures are not allowed. Note that three late arrivals/early departures to/from class are equivalent to one unexcused absence. PARTICIPATION Participation is expected as this is a graduate level class. Participation can be in the form of discussions, Q/A for the in-class and homework assignments., as well as completing the class surveys in ANGEL.

H.J. Yazici

5 Based on attendance and participation, points between 1 -3 are assigned for the final grade. These are extra credit points. 5. Homework Assignments (Case, Problem and Article Assignments)-(individual / group)- 70

points The homework assignments consist of textbook problems, textbook cases, and articles. These assignments are essential for your learning. You can work on these assignments individually or as a group. In case of group work, you need to indicate the contribution of each member (who worked on what question)..

Grading: An outline in ANGEL is provided for all assignments. Please follow the outline for all assignments. Grading is based on the correctness and completeness of your submission. Most of these assignments are also reviewed in class, at their due date as time permits. You can take notes during the review. It is expected that you address your questions prior to the due date. However, if there are still unclear points, you may address these during the review. However, you are not allowed to work on the homework assignments during class time. Requirement for homework assignments: Deadlines are strictly followed. All assignments should be submitted at their due date and at the beginning of class. Any assignment submitted at the end of the class period will have one point deducted; one day late, two points; two days late, three points deduction, and if the assignment is submitted later than two days but within a week of its due date, half credit is assigned. Assignments submitted after one week, are not graded. Note: If you had an excused absence due to illness, you need to work on the assignment as soon as you feel better, and submit your late assignment prior to next class period if possible. You need to communicate with your instructor about this. Assignments can be submitted early if a student cannot be present at the due date due to uncontrollable circumstances, such as a business trip or a required extra- curricular activity, i.e. an excused absence. NOTE ABOUT FILE SUBMISSIONS: FGCU has switched to Microsoft 2010, and I use this version, if you are still using earlier versions, and have some issues, you need to inform your instructor.

6. (COMPUTER) CLASS ASSIGNMENTS (group) – 40 points -

Class assignments consist of modeling problems and computer solutions w/ QM for Widows, Crystal Ball and Excel. Most of these assignments are solved in class with the Instructor’s guidance. In order to receive credit all team members need to be present. Otherwise, these assignments should be individually submitted.

7. EXAMS (Individual)- 200 points Problem Solving (modeling, solving, interpretation) exams in class, 2 are administrated, 200 points. Exam re-do by the group or group discussion may be allowed. 8. WEB QUIZZES (Individual) – 60 points Web quizzes are administered to test the familiarity of the students with the Quantitative methods and principles. These quizzes are posted on ANGEL. Usually two attempts are allowed. An average of two attempts is taken. In case of one attempt, the grade is based on a single attempt. Deadlines are strictly enforced. Note: Missing an exam or quiz due to illness and any other uncontrollable situation can be made up for 1 time only. You need to discuss this with your Instructor.

H.J. Yazici

6 9. TERM PROJECT(Group) – 100 points Final Project consists of an application of a Management Science concept to a real business problem such as personnel scheduling, job/task assignment, waiting line analysis, process simulation, profit analysis, project scheduling, and market mix decisions from manufacturing, retail sector, service sector, or government institutions. A team can consist of a maximum 3 members (4 members are rarely accepted). You can gather data from the company you work (or worked) or have familiarity with. Students are expected to write a detailed proposal on the project (Milestone 0). A sample outline is provided on ANGEL. Ground rules: -

The team can consist of two or three members. Team selects their leader. Team leader informs Dr. Yazici about the names of the team members, so she can setup a Team folder in ANGEL for file sharing The team decides for their topic The team collects data for the project: any business or government sector, profit or non-profit organization can be contacted. The team should follow the project guidelines provided by Dr. Yazici. Project report, Excel files and a PowerPoint presentation file should be submitted by the final due date. Team need to attend the term project sessions and present their project. All teams follow the guidelines and deadlines

Term Project consists of three parts: - MILESTONE 0: Describe the Company, decision making issues involved, what critical issue will be tackled, data to be collected, or consult the Instructor for data collection, a brief class presentation, due by 10/04 - MILESTONE 1: Data Collection and Preliminary Modeling (Formulation) of the problem with a selected MS method. Solution of the problem- due by 11/08. Note: if the MS method used is not yet covered, the deadline may be extended. A brief class presentation of the project progress is expected. - Between Milestone 1 and 2, make sure you CHECK and CONFIRM w/ Dr. Yazici that your data, modeling and solution are correct and sufficient. You can also schedule a meeting. - MILESTONE 2: Based on feedback given by Dr. Yazici, make corrections, additions. Complete Interpretation of the findings, benefits, shortcomings- Prepare a draft report and ask for feedback. Project final group presentations. DUE: 11/29 - FINAL MILESTONE: Project report- due on final exam day (12/06). Report consist of 1-5 page problem description, summary of results, conclusion. Excel outputs, electronic submission of the solution, and other media used are added but not included in the first 5-page text. No points are taken off for text exceeding 5 pages. Each team may also schedule a meeting with the instructor regarding the progress of their project (the last two weeks of the term). Term project is due on the final exam day. An oral presentation and also a written report are required to submit. Each team member will present and specify their responsibilities clearly in the report. Note about teams: Team members are asked to evaluate the teamwork, i.e. contribution of their partner for the term project and for the assignments by filling out Peer Evaluations.

GRADING: Individual WEB QUIZZES (2) EXAMS (2)

H.J. Yazici

60 points 200 points

7 Individual or Group HOMEWORK (CASE, ARTICLE, PROBLEM) ASSIGNMENTS Group COMPUTER CLASS ASSIGNMENTS FINAL PROJECT

40 points 100 points

TOTAL:

470 points

A: Outstanding: 100 - 94.0%, A-: Very Good: 93.9 - 90.0%, B+: Good: 89.9 – 86.5%, B: Moderately good: 86.4 – 82.7% B- Fair: 82.6 – 79.3% C+: Somewhat Fair: 79.2 – 75.7% C: Unsatisfactory: 75.6 - 70.5%, F: Unacceptable < 70.5 graduate students)

70 points

470 – 441.8 points 441.3 – 423 points 422.53 – 406.55 points 406.08 – 388.69 points 388.22– 372.71 points 372.24– 355.79 points 355.32– 331.35 points less than 331.35 points (Note: C- or D grades cannot be assigned to

To gain an A grade, in addition to the above distribution, students should submit all assignments, should not have more than 2 excused absences, should have zero unexcused absence, and pass their exams with at least 90%. ADDITIONAL Individual POINTS

Optional assignment: Attendance / participation:

3 points Max 3 points

Note: Total of Additional points cannot go over 6 points. These additional points are used based on instructor’s discretion when a student’s grade is close to a cutoff. IMPORTANT: •

Academic Behavior Standards and Academic Dishonesty  

All students are expected to demonstrate honesty in their academic pursuits. The university policies  regarding issues of honesty can be found in the FGCU Student Guidebook under the Student Code of  Conduct and Policies and Procedures sections. All students are expected to study this document which  outlines their responsibilities and consequences for violations of the policy. The FGCU Student Guidebook  is available online at http://studentservices.fgcu.edu/judicialaffairs/new.html   •

Disability Accommodations Services  

Florida Gulf Coast University, in accordance with the Americans with Disabilities Act and the university’s  guiding principles, will provide classroom and academic accommodations to students with documented  disabilities. If you need to request an accommodation in this class due to a disability, or you suspect that  your academic performance is affected by a disability, please contact the Office of Adaptive Services. The  Office of Adaptive Services is located in Howard Hall 137. The phone number is 239‐590‐7956 or TTY 239‐ 590‐7930   •

Student Observance of Religious Holidays  

All students at Florida Gulf Coast University have a right to expect that the University will reasonably  accommodate their religious observances, practices, and beliefs. Students, upon prior notification to their  instructors, shall be excused from class or other scheduled academic activity to observe a religious holy  day of their faith. Students shall be permitted a reasonable amount of time to make up the material or  activities covered in their absence. Students shall not be penalized due to absence from class or other  H.J. Yazici

8 scheduled academic activity because of religious observances. Where practicable, major examinations,  major assignments, and University ceremonies will not be scheduled on a major religious holy day. A  student who is to be excused from class for a religious observance is not required to provide a second  party certification of the reason for the absence.   • • • •

•

•

• •

Resources for Faculty General Education: Information on General Education program requirements is  available online at http://www.fgcu.edu/General_Education/index.html   Service‐Learning: Information on integrating service‐learning into the course and course syllabus is  available online at http://www.fgcu.edu/Connect/   Distance‐Learning: Information on distance learning courses is available online at  http://itech.fgcu.edu/distance/   Online Tutorials: Information on online tutorials to assist students is available online at  http://www.fgcu.edu/support/   Approved 3‐27‐09 by Faculty Senate; Approved 4‐30‐09 by Provost and Vice President for Academic  Affairs P. 3   ANGEL Learning Management System and Demonstration Site: Information on ANGEL is available  online at http://elearning.fgcu.edu/frames.aspx and  http://elearning.fgcu.edu/section/default.asp?id=xxxDemoonlinecoursestudent   Library Resources: Main page: http://library.fgcu.edu/  Tutorials & Handouts: http://library.fgcu.edu/RSD/Instruction/tutorials.htm   Research Guides: http://fgcu.libguides.com/  Faculty Support:  http://library.fgcu.edu/faculty_index.html   Contact Us: http://library.fgcu.edu/LBS/about/contactus.htm  The Center for Academic Achievement (CAA) provides academic support services to all FGCU students.   Students can take advantage of our free peer tutoring and Supplemental Instruction sessions for  lower‐level math and science courses, as well as workshops to facilitate the development of skills  necessary for college success.  If you would like to participate in any of our programs, learn about  tutoring services, or meet with an Academic Retention Coordinator, please visit the CAA in Library 103  or call us at (239) 590‐7906.  Our website is www.fgcu.edu/caa. 

COURSE TOOLS: - ANGEL is an extension of the classroom. It allows students to retrieve slides, handouts, assignment files, submit files and e-mails to group members and to the instructor. Course syllabus, slides/notes, assignments are posted on Angel. You can send e-mail from Angel to other users and to your instructor. Every registered student has access to this site w/ a username and password. It is a student responsibility to check and use this web site regularly as well as your e-mail.

Introduction to Management Science, 11th edition, Bernard W. Taylor, 2013, Pearson Publishing, ISBN-10: 0132751917; ISBN-13: 9780132751919 E-book alternative: Introduction to Management Science, CourseSmart eTextbook, 11/E

ISBN-10: 0132751925 | ISBN-13: 9780132751926, URL: http://www.coursesmart.com/0132751925 Student Value Edition (loose leaf format): Introduction to Management Science, Student Value Edition, 11/E

ISBN-10: 013275200X | ISBN-13: 9780132752008

H.J. Yazici

9 Alternative textbook: Introduction to Management Science, 10th edition, Bernard W. Taylor, 2011, Pearson Publishing, ISBN-10: 0136064361; ISBN-13: 9780136064367 SOFTWARE:

QM for Windows, Crystal Ball (textbook companion site), Microsoft Excel 2010

VIDEOS: The Institute of Management Science (TIMS) Franz Edelman Tapes, Discovery Tapes ARTICLES: Provided on ANGEL in pdf or html file

COURSE STRUCTURE AND MODULES: DETERMINISTIC MODELING Introduction to Management Science (MS) The definition and meaning of MS. Mathematical Modeling in MS. Review of cost, revenue, profit models. Spreadsheet solutions. Linear Programming:– LP Model Building. Graphical Solutions to LP problems, Computer solutions, Sensitivity Analysis of solutions. Applications to business problems. LP model and Graphical solution. LP sensitivity Special LP- Transportation, Assignment, Transshipment Integer LP Integer LP Modeling and computer solutions- Skip the graphical solutions STOCHASTIC (PROBABILISTIC) MODELING Waiting Line Models (Queuing Models) Structure and distribution of arrivals and service times. Single and multiple channel waiting lines. Economic analysis of waiting lines. Application to business. Simulation Risk Analysis, Monte Carlo Simulation, Waiting line and Inventory Simulations. Computer applications w/ Crystal Ball, and Excel. Simulation demos. DETERMINISTIC / PROBABILISTIC Project Scheduling Critical Path Method. Uncertainty in time estimation, Project Crashing, Cost –time trade-offs Decision Analysis Payoff tables, decision trees, decision making based on uncertainty: optimistic, conservative, minimax regret, Expected value of perfect information DETERMINISTIC / PREFERENCE BASED Multi-criteria Decision Making Goal Programming. Scoring Model, The Analytic Hierarchy Process, Excel solutions

H.J. Yazici

10

COURSE TOPICS AND SCHEDULE 08/23/12 INTRO TO MS Syllabus, Course Outline, Course requirements, Intro to ANGEL Introduction to Management Science (MS). Review of cost, revenue, profit models. Handout and Case Problem 1 Breakeven and What if analysis- in Excel. Read Chapter 1, pages 1-21 08/30/12 LINEAR PROGRAMMING- Modeling LP Model Building. Applications to business problems. Review of short assignment. Video: HP or Marriott Maximization and minimization modeling practice problems Assignment Due: Read Chapter 2, pages 31-35; 44-49; 51-58. Review example problem solutions, problem statement, formulation Submit Assignment 1A: Write up 1; outline is in ANGEL / Assignments 09/06/12 LINEAR PROGRAMMING - Solution Modeling + Graphical solution w/ QM for Windows. Example problems. Assignment Due: Read Chapter 2: pages 35-47; 49-60. Review example problem solutions Submit Assignment 1B: Chapter 2 problems 52, 57, 55 or 60 Modeling with QM for Windows (10th edition: Problems 50, 51, 54, note Prob. 55 is new to 11th edition) 09/13/12 LINEAR PROGRAMMING: SENSITIVITY ANALYSIS LP Computer Solution and Sensitivity Analysis, we skip the Graphical Sensitivity Analysis Class Assignment 1 (CA1) in class Assignment Due: Read Chapter 3-pages 72-93 Read Instructor Notes Submit Assignment 2 (see the outline in ANGEL): article + LP model Review CA1 question file 09/20/12 INTRO TO TRANSPORTATION- Possible Guest Speaker (Jim Butler) on Supply Chain ERP systems LINEAR PROGRAMMING- OVERVIEW Review Assignment 2 Assignment Due: Submit Homework Assignment 3 (see the outline in ANGEL) 09/27/12 TRANSPORTATION, ASSIGNMENT, TRANSSHIPMENT CA2 in class Assignment Due: Read Chapter 6, pages 234-252 (10th edition: 227-245. Review example problems Review CA2 Web Quiz 1: Chapters 1, 2, 3, 6 before 6:30 pm H.J. Yazici

11 Course schedule continues: 10/04/12 Term Project Proposal brief presentation by the teams. EXAM 1 Assignment Due: Submit Term Project Milestone 0- Proposal, write up and a brief presentation by the groups Exam 1- Modeling, LP, Sensitivity problems, Transportation LP 10/11/12 INTEGER LP / GOAL PROGRAMMING (if time permits) Example problems. Exam return. Assignment Due: Read Chapter 5, pages 185-209 (10th edition: 182-204). Review example problems. For Goal Programming: Read Chapter 9 pages 407- 421 (10th edition: 398- 413). Review example problems. 10/18/12 PROJECT SCHEDULING: PERT / CPM Project scheduling with known activity times; Project scheduling w/ Uncertain Times, Crashing Example problem. Possible Guest Speaker, Alex Vella, PMP, Senior Consultant Assignment Due: Submit Assignment 4: Article + Integer and/ or goal programming problem Read Chapter 8, pages 340 -384 (10th edition: 329-376) 10/25/12 DECISION ANALYSIS Decision Making without and with Probabilities, decision trees Example problem Assignment Due: Read Chapter 12, pages 538-572 (10th edition: 527 -563 Submit Assignment 5: video assg (DHL) + PM problem 11/01/12 QUEUING ANALYSIS - WAITING LINE MODELING Single server model, multiple server waiting line, constant service times, finite queue, finite population CA3 in class Assignment Due: Read Chapter 13, pages 597-625 (10th edition: 587-616) Review CA3 question file, CA3 will be worked and collected in class Submit Assignment 6: Decision Analysis problem + Queuing article write up 11/08/12 SIMULATION Example problems; Spreadsheet and Crystal Ball: CA4 in class Assignment Due: Read Chapter 14, pages 638-652; 659-668 (10th edition: 627-642 and 650-658) Submit Assignment 7: Queuing problems Submit Term Project Milestone 1 and a brief presentation: data collection and preliminary modeling, see the outline

H.J. Yazici

12 Course schedule continues: 11/15/12 Assignment Due: Web Quiz 2: Chapters 5, 8, 12, 13, 14 before 6:30 EXAM 2: Integer LP, Project scheduling, Waiting Line and Simulation, Decision Analysis 11/22/12 THANKSGIVING BREAK 11/29/12 (Last class) Exam 2 return Assignment Due: Submit Term Project Milestone 2: Final Modeling and Solutions. Term Project Team Final Presentation Submit Optional assignment (problem or article write up)

12/06/12 FINAL TERM PROJECT REPORT and FILES

Note: Dr. Yazici reserves the right to change parts of this syllabus throughout the semester w/ notification IMPORTANT DATES: (Change in these dates will be announced) Assignment 1A, 1B

08/30, 09/06

Assignment 2

09/13

Assignment 3

09/20

Assignment 4

10/18

Assignment 5

10/25

Assignment 6

11/01

Assignment 7

11/08

EXAM 1

10/04

EXAM 2

11/15

WEB QUIZ 1

09/27

WEB QUIZ 2

11/15, before class

Milestone 0 (Term Project proposal)

10/04

Milestone 1

11/08

Milestone 2 and FINAL PROJECT PRESENTATION

11/29

FINAL PROJECT REPORT

H.J. Yazici

12/06, Thursday by 5 pm