Information to transactions to co-creation (for, to and with) … part of broader
reinvention of public services towards relational state ...
Public services, social innovation and the internet Beijing Geoff Mulgan
Information to transactions to co-creation (for, to and with) … part of broader reinvention of public services towards relational state
FixMyStreet – from mySociety.org Eliminates the problem of not knowing who to report a problem to Makes problems public by default, creating gentle pressure on those responsible to act
Works with text messaging, smart phones, even faceto-face and telephone reporting Widely copied around the world, open source software is mature and well supported
Mobilising the community to help with care – integrating family and friends with professional care
Citizens help map land – engage in planning
Opportunities for collective action collaborative consumption
A national
rewards
card for young people
What do we do? Provide young people, aged 11 - 26, with a mixture of information, ideas and opportunities to help them get the most of their lives
Youth Information (Online, Offline, Phone)
460,000 CARDHOLDERS
Proof of Age
Discounts
(Local, National European)
e-Voting
Libraries Leisure Facilities
Cashless Catering
Concessionary Transport
Learning from rewards schemes
GAMIFICATION
Collecting points drives behaviour
How it works… Participate in positive activities... … such as healthy eating, exercise, volunteering, recycling, getting involved with projects, informal learning, having your say on issues that affect you and lots more…
Collect points for participating… … in a number of different ways, including doing activities online, collecting voucher codes at activities and by swiping in with their Young Scot card.
Get recognition and rewards… … based on the number of points you’ve accumulated.. Points and rewards will be managed on the new Young Scot website.
Smart Journey: make better-informed travel decisions
•
Pull the data together – in a single place
•
Web front end, optimised for mobile
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Encourage user input & interaction – Via mobile interface and Social Media
•
Use the user-generated info – to enrich the official data – to drive service improvement.
The data?
Reports from public
Reports from council staff
Councils’ reference data
External data sources
Convert to Linked Data formats
Triple store
Web and mobile app
APIs
Downloads
Current state?
The relational state: more reciprocal relationships with citizens and between citizens: from ‘to’ and ‘for’ to ‘with’
Citizen
State Citizen 24
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