GWA & Samsung - Managed Print Services - Getronics Workspace ...

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It is a winning combination. When one unique alliance of innovative and experienced providers of managed workspace services teams up with the leader in ...
Excellence in Global Managed Print Services Getronics Workspace Alliance and Samsung in Partnership For far too many organisations, the real cost of business printing remains largely hidden. Cost is not limited to hardware and supplies. You pay for energy and for disproportionately high IT support – around 20% of all support calls are print-related. Most importantly, you pay in lost productivity – for many employees, printing remains a continual source of frustration.

and the emphasis on security is stronger

Getronics Workspace Alliance (GWA)

It is a winning combination.

Although this is the age of digital communication, the ability to print, scan, copy and even fax still remains a basic business requirement. If anything, those requirements are more complex than ever before: the workforce is more mobile,

and Samsung are working in close

When one unique alliance of innovative

partnership to offer a robust, agile and

and experienced providers of managed

highly cost-effective suite of Managed

workspace services teams up with the

Print Services to any organisation

leader in advanced printing and imaging

seeking to reduce cost and boost

systems – the print experience for your

productivity.

organisation is transformed.

than ever – and both these shifts create new challenges for print services. Adopting a fully managed print service (MPS) can help you meet all cost, productivity and security challenges directly - right across your enterprise, whether national, international or global.

Switch to managed print services to reduce cost, boost productivity and achieve quality in budget forecasting.

Clear benefits for Managed Print Services The partnership between the Getronics

Boost productivity

Every device under management, for

Workspace Alliance and Samsung delivers

Our Managed Print Services are fully

example, can be power-controlled remotely.

Managed Print Services of exceptional scope

integrated in the overall managed work-

and quality. The benefit to your enterprise

space. Greater agility boosts productivity

will be directly proportional to the scale of

as employees can now print on demand

adoption. Both partners are global in reach,

from any location.

and are able to deliver consistency of

Tighten security

service and benefit even across the most

Managed Print Services liberate these

Information security and print security

key resources.

widely distributed enterprises.

must be managed together. We will design

Reduce cost

print security processes to meet the specific

We will set agreed cost reduction targets

conditions and policies of each client.

Liberate IT expertise Whether you keep workspace management in-house or contract out, you need to maximise the value of skilled IT resources.

Streamline procurement With our Managed Print Services, all aspects of print supply are optimised, ensuring that

following an initial print audit. Typical

MinimiSe carbon footprint

supplies and parts are always available and

savings of 30% can be achieved through

Consolidating the printer fleet is not the

procured at the most favourable rates.

consolidation and smart print management.

only way to reduce carbon footprint.

Samsung and GWA – a powerhouse for managed print GWA members are traditionally hardwareindependent in all their managed service activities. We do, however, have strong and enduring service relationships with many technology specialists, and in Managed Print Services, we have a particularly advanced service relationship with Samsung. Our Managed Print Services bring you the best of both our companies. Not only does Samsung manufacture the laser engines for almost 20% of the world’s printers, they are

Samsung

also one of the most respected and innovative providers of printers, multi-functional printers and copiers. The GWA itself is an alliance between wellrespected providers of advanced workspace services to forward-thinking international companies. Through our innovative alliance we are able to deliver consistency of service across a network of over ninety countries worldwide, all through a single point of commercial contact.

VALUE ADDED MPS

Working in close partnership, the GWA and Samsung deliver real added-value to any client choosing our Managed Print Services. This is thanks, in part, to our ability to cooperate seamlessly in all aspects of procurement and management of printer hardware, consumables, and monitoring and management software.

GWA

• Leading manufacturer in the

• Ranked #3 in global workspace

print industry

services and IT maintenance

• Reliable and award-winning hardware and software

• Extensive product portfolio for different business requirements

• High quality, innovative and flexible solutions

• Cost-effective solutions for greener print

www.workspacealliance.com

• MPS fully integrated in your

• Onsite presence in 90 countries

workspace environment

• 24/7 Global Service Desks

• Innovative and cost-effective

supporting over 20 languages

• Global delivery and support

• Extended service portfolio

with a single point of contact

• High quality products and agile service approaches

focused in business objectives and employee experience

Solution Showcase We will tune every Managed Print Service

different business practice and requirements.

or swipe card to initiate print, scan or copy

engagement to meet the specific needs

Three options from the service portfolio are

at the printer station. User authentication

of the individual enterprise. Our print

generating particular interest...

creates a clear audit trail too, so you know

consultants will begin with a detailed audit and analysis of need and current practice

Follow-me printing

who printed which documents on what device.

With home working and business on the

Mobile Printing

move, employees are increasingly mobile.

With employees increasingly adopting

Follow-me printing supports these new

smart phones and tablets, they need

Each proposal will set clear and measurable

ways of working, enabling employees to

print services designed and managed

targets for cost-reduction, and will also

click “print” in one location and collect

for this completely mobile environment.

include a full transition plan, ensuring

the documents from any printer on the

This service allows people to print or scan

smooth adoption of the new print service

network with assured security.

on any authorised Samsung using Wi-Fi.

and from here will design the new service proposal.

model across the enterprise.

Secure Printing

The service catalogue is modular, and our

Employees needing to print and process

clients combine options to match their

confidential documents use a personal code

Advanced Print Management All our Managed Print Services solutions take full advantage of Samsung’s sophisticated CounThru print management software. From the GWA’s dedicated print service centres, we are able to constantly monitor the performance and status of every print device on your network in real-time. Thanks to CounThru, we are able to undertake a full range of preventative maintenance activities remotely including

device setting and tuning. When onsite intervention is required the Getronics Workspace Alliance and its worldwide network of service engineers is equipped with all information needed to ensure fast first time fix. CounThru also monitors all material usage, and thus allows us to ensure that the right volumes of consumables can be stocked and delivered as needed.

Every local printer option is immediately visible to the employee too.

SUCCESS IN INTERNATIONAL RETAIL: CASE STUDY When one of Germany’s leading megastore

and support services, delivered through

chains engaged GWA partner Getronics

its dedicated European Managed Print

to maximise the efficiency of print usage

Services hub.

across 1,000 stores in 7 different countries, the GWA Samsung partnership paid clear and immediate dividends. Samsung multi-functional printers became the cornerstone of in-store printing, with Samsung using its established international

Using Samsung’s CounThru print management software, we maintain a page-by-page log of all print activity across the client organisation, making it easy to provide transparent billing.

clear service level

supply network to handle all toner and

It’s been a real success, with the client

performance, and most

parts provision. This activity is perfectly

gaining a consistent and sustainable print

importantly, paying only according

complemented by the GWA’s management

platform across its international operations,

to consumption.

Agile Commercial Models

What next?

Managed Print Services are not only a mean to

to step back and look at the big picture.

deliver best quality and cost savings for essential business functions. We can also offer agile commercial models, allowing you to shift all print services to pure “pay-per-use” models, if desired. Not only will this allow you to eliminate future capital expenditure on your print estate. It will also provide clear monthly billing which can be calculated strictly according to the number and type of impressions printed across the enterprise.

In many organisations, print resources are still considered more or less as workspace peripherals. To gain the cost and performance benefits, you need

The GWA Managed Print Service specialists are ready to help you explore the opportunities. With cost savings as a priority, we can begin by comparing your current print management costs against those which we believe are becoming industry best practice. For more information on GWA Managed Print Services or to arrange a consultation:

• e-mail: [email protected] • visit: www.workspacealliance.com

About Getronics Workspace Alliance

About Samsung

Getronics Workspace Alliance is a global alliance providing customers

For over 70 years, Samsung has been dedicated to making a better

access to an extensive global network of IT service providers.

world through diverse businesses that today span advanced

The Alliance supplies consistent IT support for 11.5 million end-users around the world. The nine Alliance members – in 26 countries with a total of 35.500 employees, extended with 75 service partners in more than 90 countries – share common processes, methods and tools to deliver global IT services , providing direct benefit for international

technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.

organisations, through consistent services delivered with a strong local

Through innovative, reliable products and

presence, robust international governance and shared service innovation.

services; talented people; a responsible

The nine members are: Getronics, KPN, CompuCom, AGCN, NTT

approach to business and global citizenship;

Data Getronics, ServiceOne, SPIE, Getronics LATAM and Tecnocom.

and collaboration with our partners and

All members are recognised leaders in the European, American and

customers, Samsung is taking the world

Asian markets.

in imaginative new directions.

www.workspacealliance.com