Geneva LIVE is an easy to use Mobile Application that simplifies work life for our Support Workers. This Android Mobile.
Health Hub News Geneva Healthcare Funders Newsletter Quarter 4, 2016
In this issue: Geneva LIVE • Customer Love Team • Employee Awards • Client Satisfaction Results
The holiday season is upon us! I hope that you’ll enjoy the beautiful warm weather with family and friends, and wish you all the best for the new year! Welcome to the latest issue of Health Hub News for 2016. We are nearing the holiday season and the wonderful warm weather. I would like to thank all our funders for your support during 2016 and I look forward to what we can achieve together in the coming year. In this issue, we update you on some fantastic achievements and new developments from around the country including our new Customer Love Team, new business developments, End of Year Employee Awards, upskilling our Support Workers, and much more!
We also unveil Geneva LIVE – our new and innovative mobile application that is simplifying work life for our Support Workers. We also share a heart-warming client success story from Eilish Wilkes, who won the ‘Youth Spirit Award’ at the recent 2016 Attitude Awards. We look forward to bringing you more updates and success stories in the coming months. Kind regards, Josephine Wallis Chief Executive – Geneva Healthcare
Unveiling Geneva LIVE Mobile Application
Exceptional Employees Recognised In Geneva Healthcare’s Pillar Awards
Geneva LIVE is an easy to use Mobile Application that simplifies work life for our Support Workers. This Android Mobile Application streamlines many processes and makes better outcomes for our funders, staff, support workers, and clients.
Eight exceptional employees across Geneva’s national offices have been awarded with a ‘Geneva Pillar Award’, which are based on our core company values – Care, Passion, Aspiration, Leadership and Health.
Benefits for funders: • • • • • • • •
Lower operations costs More accurate pay for Support Workers Instant access to schedules Start and End shifts with the click of a button Support Workers have access to our client’s address anytime Automatically calculates travel kms & time Better travel routes with Google Maps Streamline communication between Support Workers and Care Coordinators
To find out more information about Geneva LIVE, get in touch with your key contact at Geneva Healthcare.
Click here to read more & find out who the winners are
Like us on Facebook and keep up to update on the latest announcements, hottest innovations, events, client success stories, and more! Visit: www.facebook.com/GenevaHealth
Introducing The Love Department
We are delighted to announce our newest department, the Customer Love Team! Their focus will be communications and engagement with our clients and Carers alike. This is the latest step in an enduring commitment to excellence and our philosophy as a value based company, as reflected in our company’s vision. Click here to read more & meet the team
Listening Like Family
We have been holding our Support Worker Advisory Group (SWAG) meetings all over the country and getting valuable feedback from our Support Workers about their concerns and ideas, on how we can improve our systems and processes to better support everyone. We are looking forward to making Geneva the best place to work!
Growing Stronger Together
Shane King Meets Her Royal Highness Princess Anne
Shane King, Team Leader for our Permanent Recruitment team, was lucky enough to meet Her Royal Highness Princess Anne at the European Midwives Association conference on his recent trip to London. Click here to read more about Shane’s visit
Fast Tracking Level 2 Certificate Training
Achieving Level 2 Certificate has never been easier for our Support Workers with Geneva Health Institute of Learning! We have recently redesigned our Certificate in Health and Wellbeing Level 2 courses to make them easier and faster for Support Workers to complete. The assessments now consist of self-marking multi-choice questions only. Helping our Support Workers become more qualified is easy with access to our Moodle online learning system, followed by a physical sign off for a wide variety of competencies that recognise their unique skills.
Training For Work
Photo credit: Jondaar_1
Our Geneva family is growing stronger and extending our reach to give more services to more clients nationwide! Gains@Geneva recently acquired Adapt Therapy, expanding its services into the Manawatu, Wanganui, Horowhenua, and the Wairarapas. We have also won the new Choices in Community Living (CiCL) contract for the Hutt Valley and Southern areas. Click here to read more about our new services
Geneva Elevator is offering Training For Work, which is a 13-week course where student can earn their Level 2 Certificate in Health and Wellbeing. Students learn a range of skills needed to gain positions in Health, Home & Community Support, Aged Care, and Disability Services. Training For Work offers a mixture of classroom-based work and on the job training in both Auckland and Bay Of Plenty. The course has rolling start dates, so students can start at any time.
Another Prestigious Accolade For Geneva Healthcare
Community Living Spring Ball “A Night With Bond”
We congratulate our Geneva Healthcare Recruitment Team and Shane King for their nomination as finalists in this year’s prestigious SEEK Annual Recruitment Awards. Click here to read more about the nominations
It was a night of James Bond glitz and glamour as more than 180 persons with disabilities celebrated their best night of the year at the annual Spring Ball, with Hon Peseta Sam Lotu-Iiga, Associate Minister of Health; Simon O’Connor, MP for Tamaki; their families, their support team, and management from Geneva Healthcare.
Geneva’s Art Therapy Clients Raise Over A Thousand For Charity
How Happy Are Our Clients? Results In For Our Client Satisfaction Survey
The charity auction of artworks produced by Geneva’s Art Therapy Clients raised over a thousand dollars for the Minds for Minds Trust, a registered charity supporting an expert group of scientists who are actively seeking to unlock the cause of autism in order to help with diagnosis, and contribute to the development of innovative treatment options.
When you care from the heart, and care like family, our clients cannot help but put into words their heart-warming appreciation.
Click here to read more & view the clients’ paintings
Eilish Wilkes Wins Youth Spirit Award
We conducted our Client Satisfaction Survey across all of our Homecare funding streams during June-July of this year, the survey was well responded to and shows an overall satisfaction rate as noted by our clients at 95% Any concerns raised through this process are addressed with the client, where they can be identified and learnings or improvements applied across the relevant area or divisions. The surveys include lovely feedback from clients, such as the examples below: “I am wonderfully blessed by the help I am receiving.”
It was the perfect way to cap off a wonderful year for the Geneva Elevator client, Eilish Wilkes, who was announced as the winner for the ‘Youth Spirit Award’ category at the 2016 Attitude Awards.
“Everybody in your organisation from interview right through to my workers has been polite, professional, warm hearted, and caring. Thank you” “Your service is spot on and my home helper is superb. I am extremely grateful to you all.”
Click here to read more & find out why Eilish won
Contact Geneva Healthcare: 0800 436 382 |
[email protected] | www.genevahealth.com Geneva Healthcare, PO Box 106339, Auckland, 1143, New Zealand
