Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee
of Siemens AG. HiPath systems – Buliding ...... OpenStage Xpert. Multimedia ...
HiPath systems – Buliding the right Voice/UC solution Nikola Knezevic, B.Sc.E.E. Head of Technical Support and Service Department SOCP Consultant OpenScape Voice SOCA Service OpenScape Voice CCNP, CCNA Voice
December 09
Page 1
Copyright © Siemens Enterprise Communications GmbH & Co. 2009. All reserved. Copyright ©KG 2009. Allrights rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Siemens Enterprise Communications
Welcome HO ME HiPath OpenOffice ME: The SMB Unified Communications Appliance Open up your office to a new way of working
December 09
Page 2
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Openscape Office UC Portal Complete control – even from Microsoft Outlook™!
myPortal Access to your mobile phone, email, IM, contacts, desk phone, visible voicemail, and fax
December 09
Page 3
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
What Works on HOOME? Key OpenScape Office Capabilities For more detail on each of the items below, please see the OpenScape Office Presentation Integrated Presence Mobility: Office Roamer, Road Warrior, Remote Worker, CallMe! Conference Management myPortal Outlook Plug-in Dial from any Application Directories Favorites List / Internal IM
Visible Voicemail Fax Box Call Journal One Number Service Personal Notifications Personal AutoAttendant Screen Pop and Live Call Recording myAttendant NOTE: Some features require an additional license
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Platform Overview HiPath OpenOffice ME Modular and Scalable System Unit Rack mounted housing supporting the new µTCA industrial standard, AMD Sempron CPU, 1GB memory, 80 GB hard disk Pure IP System Native IP internal board-to-board via powerful Gigabit data bus backplane Gateway Modules for All TDM Configurations Individual Scalability 3 deployable slots for gateway modules per system box Gigabit LAN Powerful Internet access and uplink to customers‟ IP infrastructure
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Hardware Architecture: Gateway Modules HiPath OpenOffice ME
1
2
3
GME
GMS
GMT
1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA)
4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)
1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only)
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Hardware Architecture: Gateway Modules HiPath OpenOffice ME
4
5
6
GMAL
GMSA
GMAA
8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)
4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)
4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)
4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) December 09
Page 7
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Interfaces, Devices, and Functions HiPath OpenOffice ME 4 BRI – Interfaces
1 PRI Interface
Optional
4 analog Interfaces
4-Gigabit LAN - Ports
Gigabit DMZ - Port
Gigabit WAN - Port
USB Master/Slave
Optional
Optional
Optional
Analog
Fax
Alternative ISDN; external S0 ;internal
OpenStage *
LAN Switch
Web Mgmt.
Analog
Door unit
Handset
WLAN
AP Client
Secure LAN / Intranet
Firewall
Hard disk as back-up option
Internet /SIP telephony
*HiPath OpenOffice ME supports optiPoint
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Scale Up To 150 Users Voice network up to 4 sites
1 unit system = 50 users
2 unit system = 100 users
3 unit system = 150 users
Each 19” unit contains a main board that can support up to 50 Users 6 hot pluggable peripheral boards options Single system image managed by ONE web-based Interface Connect multiple boxes with a patch cable (Max. 100m) Voice network up to 4 sites. Separate management AND application of each system only.
December 09
Page 9
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Onsite Mobility for Voice and Data An integrated wireless LAN (WLAN) solution
Supports WLAN standards (802.11 b/g up to 54 MBit) Fast and secure roaming and handover for voice connections
Up to 10 access points (AP) can be clustered Robust quality of service (QoS) Fast and easy deployment
AP 2640
Fast and easy configuration Integrates with HiPath OpenOffice ME Web-based Management (WBM)
AP 2630 December 09
Page 10
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Your Unified Communications Package Options for your business
1 Integrated Software
2 Hardware / Infrastructure 3 Phones
What do I want to do?
What hardware do I need?
OpenScape Office Options myPortal Outlook Plug-in myAttendant Contact Center* myAgent
Platform Options HiPath OpenOffice ME HiPath 3000 V8
* Available on HiPath OpenOffice V2
December 09
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What phones can I use?
Mobility Infrastructure Options HiPath Wireless Access Points HiPath Wireless Controller HiPath Cordless (DECT) HiPath Cordless IP (IP DECT)
Phone Options OpenStage 10,15,20,40,60,80 optiPoint WL2 Professional optiClient and OpenScape PE optiPoint 410 and 420 optiPoint 500 Gigaset Professional Analog
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Fast F rward HiPath 3000 V8: The Industry-leading SMB Communications Platform
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
HiPath 3000 Blending the Best Communication Technologies Award-winning converged communications platform for small and mid-sized companies
Combines IP and TDM technologies Delivers a complete, modern telephony feature set, plus advanced applications Remarkable global installed base: Over 500,000 systems Over 12.5 million lines Over 160 countries
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 3000 V8 What‟s new?
OpenScape Office
Mobility Enhancements
True Unified Communications now available on HiPath 3000
Dual-mode WiFi-GSM device support with automatic FMC roaming and SIP features
Integrated multimedia contact center solution for SMEs
Mobility Entry – user limit increased to 100
Xpressions Compact – New Capabilities Dial-in Conferencing Parallel ringing of mobile and desk phones
Other Feature Improvements Support for video-capable SIP endpoints SIP enhancements: Call Forwarding, Message Waiting Indication Open HTTP application interface and SDK Enhanced Redial List (10 entries) Missed Call indicator on Gigaset DECT handsets
Support of new OpenStage Devices OpenStage 10 OpenStage 15
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 3000 Family Portfolio Overview
HiPath 3300/3350
HiPath 3500/3550
HiPath 3800
96 Phones
96 Phones
24 TDM Phones
72 TDM Phones
Wall-mounted 3350 available
Wall-mounted 3550 available
500 Phones
Entry Voice Mail (EVM)
Entry Voice Mail (EVM)
384 TDM Phones
Converged systems with full telephony feature set Suite of applications for Mobility, Contact Centres, Unified Messaging Standards support: Q.SIG, SIP, H.323, LDAP, SNMP, TAPI, Diffserv, 802.1p/Q 32 Systems in one network
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 3000 in Networked Environments HiPath 3000 is renowned for its functionality over multi-site networks
HiPath 5000 RSM
Real-time communications between multiple systems across IP networks Users only see one inter-connected office! HiPath 5000 Real-time Services Manager (RSM) delivers centralized management for up to 32 HiPath 3000 systems Single point of administration and centralized Fault Management In Small Remote Site (SRS) mode, HiPath 3000 maintains PSTN connectivity in the event of a line failure
HiPath 4000
IP Network
HiPath 3000
HiPath 3000
Network line Management link (virtual)
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working HiPath 3000 enables your company to utilize the latest communications technologies and save costs! Cutting-edge UC applications Access to low-cost SIP-based Internet voice and video communications Advanced standards-based security Mobility solutions that extend enterprise communications anywhere Centralized management tools that simplify network administration
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Xpressions Compact
December 09
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Open Interfaces
OpenScape Office
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
OpenScape Office Capabilities Cutting costs. Improving productivity. Integrated Voice-supported Presence Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!) Drag and Drop Conference Management (only on HiPath OpenOffice ME)
OpenScape Office UC SUITE
myPortal for OutlookTM Dial from any Application Directories Favorites List / Internal IM
Visible Voicemail Some features require additional licenses or are only available on a particular platform
Fax Box Call Journal One Number Service Personal Notifications Personal AutoAttendant Screen Pop and Live Call Recording myAttendant myAgent (Add-on Contact Center client) NEW!
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 3000V8 and OpenScape Office Solution Architecture OpenScape Office One SW package and Linux OS on two DVDs with Install Setup Routine Standard PC server hardware is needed (not part of the delivery package) Connected to HiPath 3000 via HG1500 Single-user administration - automatic import/synchronization with HiPath 3000 user data Web-based user interface for administration of OpenScape Office
OpenScape Office with standard HW
IP Network
myPortal or myPortal Outlook toolbar
OpenScape Office supports both!
OpenStage IP (HFA) December 09
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HiPath 3000 V8 with HG1500
optiPoint TDM
Analog Phone
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
OpenScape Office Contact Center
myAgent
Inbound Multimedia Contact Center for distribution of voice, fax and e-mail Seamless integration with OpenScape Office Skill-based routing and VIP support Max. 64 concurrent agents, 50 groups/queues, 64 supervisors
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Xpressions Compact
December 09
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Open Interfaces
OpenScape Office
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath Xpressions Compact Eliminate hidden communications costs! Xpressions Compact is a hardware module for HiPath 3000 systems providing: Advanced Integrated Voice Messaging (IVM)
Forwarding of voicemails within emails Call Recording Conferencing NEW! FMC: One Number Service and Mobility Pro
Auto Attendant with customer greeting and name-dialing
Xpressions Compact can compliment OpenScape Office with Conferencing and FMC capabilities
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath Xpressions Compact Conferencing Initiate conference calls from anywhere via the Internet Speed up decision making
Conferencing from any phone, anywhere Up to 18 conference channels can be used for one or more conferences (Dial-In / Dial-Out) Web interface for easy setup and monitoring of conferences for the owner Dial in into the 24x7 open conference room with or without PIN
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
SIP Trunking
SIP Video
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
SIP Communications Session Initiation Protocol (SIP) is the latest communications standard
HG1500 Gateway Card delivers SIP for HiPath 3000 Deploying SIP will bring your organization to the next level: SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to the public switched telephone network (PSTN)
Support the latest multimedia applications (eg. video), dual-mode phones, and 3rd-party devices Home Office
WAN HG1500
SIP Carrier Network
HiPath 3000
December 09
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Branch Office
HiPath 3000
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
The Value of SIP Trunking Connecting to the public network via ITSP-provided SIP trunks can save your business money and improve flexibility: Reduced operating costs through consolidation of voice/data trunk lines Reduced operating costs through radically different tariff schemes IP end-to-end, no need for local gateway devices A single broadband connection can access 4 SIP providers in parallel, ensuring flexibility and lower cost
Rapid provisioning of trunks to match fluctuating demand Geographic independence of SIP trunk numbers
The HG1500 Gateway Card comes with a free unlimited SIP Trunking license as standard!
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
SIP Trunking
SIP Video
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
SIP Functionality for HiPath 3000 Experience SIP Video Communications Today! Full end-to-end SIP video solution for small and mid-sized businesses:
HiPath 3000 V8 HG1500 Gateway card for SIP functionality OpenScape Personal Edition PC client software on a standard PC with webcam
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
SIP Video Communications Over the Network What can SIP video do for your company?
Maintain intimacy with customers, partners, and colleagues Make faster decisions Avoid errors due to miscommunication Customer
Reduce travel costs
IP Network Company HQ
HiPath 3000
3rd-party SIP video client
OpenScape Personal Edition Client connected to HiPath 3000 via SIP Network line SIP Video Session
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Encryption
Authentication
Secure Remote Access
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 3000 Security Confidential Communications via Encryption Communications can at times travel over public networks Encryption helps “scramble” information in a way that nobody can understand except the person or device it’s intended for HiPath 3000 provides the following encryption services:
Secure Endpoints OpenStage HFA range
Signaling Encryption with TLS/AES optiPoint 410 economy plus standard advance
Payload Encryption via SRTP
Per-subscriber based encryption
optiPoint WL2 professional
LAN optiPoint 420 economy plus standard advance HiPath 3000
Signalling encryption
OpenScape Personal Edition
Payload encryption December 09
Page 33
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 3000 Security Trusted Communications via Authentication Devices must prove that they are authorized on the network Authentication provides a secure way of determining who is authorized and who isn’t HiPath 3000 authenticates with the following: Plus PCs & clients attached to the phone
Secure device authentication with 802.1X multi-user
HiPath 3000 confirms validity of certificate with PKI Server
HiPath 3000
December 09
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PKI Server
OpenStage HFA range Phone is authorized
PKI certificate authentication of IP phones
Phone logs on to HiPath 3000 using built-in certificate
Secure Endpoints
optiPoint 410 economy plus standard advance optiPoint WL2 professional
LAN optiPoint 420 economy plus standard advance OpenScape Personal Edition
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 3000 Security Secure Remote Access via VPN Many users are located remotely and must traverse the Internet in order to communicate on the corporate network
IPSec VPN uses authentication and encryption to ensure that remote phones can communicate just like they were local HG1500 has a built-in VPN concentrator to enable secure remote access to HiPath 3000
HiPath 3000 and HG1500
Phone calls between remote user and local users are now secure!
December 09
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OpenStage HFA range
optiPoint 410 economy plus standard advance optiPoint WL2 professional
LAN optiPoint 420 economy plus standard advance
Internet Authentication Server
Secure Endpoints
Encrypted IPSec tunnel is established with corporate network Remote user with OpenScape Personal Edition and VPN Client logs in
OpenScape Personal Edition
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Fixed Mobile Convenience Mobility Entry One Number Service
No need to issue mobile and home numbers
Incoming call to One Number
PSTN
Mobility Entry:
GSM
Office features on your cell phone to improve productivity Call handover: active Mobility Entry calls can be picked up on the deskphone
Main Office
Dual-Mode: Intelligent switching between WiFi and Cellular networks keeps mobile bills down Allows you to dial your cell phone contacts through the HiPath when you are connected via Wi-Fi for lower mobile charges
December 09
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HiPath 3000
Wi-Fi
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Mobile Convenience: Convenience: Fixed Xpressions Compact Mobility Mobiilty
DECT Solutions
WLAN Solutions
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Fixed Mobile Convenience Xpressions Compact Mobility Activation of features during a call (Hold, Toggle, Conference, Transfer)
Voice-guided user interface from Xpressions Compact
GSM
PSTN
Activation of features in idle state (internal call, call diversion, DND, call back, selection of alternative call targets…) Voice confirmation of command input GSM voice mailbox now redundant Single Xpressions mailbox including Message Waiting Indicator reduces time spent managing messages
HiPath 3500 with Xpressions Compact
Mobile Phone
Fixed Phone
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
December 09
Page 40
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Onsite Mobility for Voice DECT Solutions featuring HiPath Cordless Well established technology providing reliable, costeffective mobile voice for campuses Crystal-clear digital speech quality, easy deployment, and long battery life On-screen menu system for features like Hold, Conference reduce the need for training Coverage designed for both indoors and outdoors ensuring that staff are reachable anywhere on campus Ideal for harsh environments: warehouses, factories, outdoors, etc. “Intrinsically Safe” option for hazardous environments For smaller installations, DECT base stations can be directly connected to the HiPath 3000
December 09
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HiPath Cordless
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working
Fixed Mobile Convenience: Mobility Entry
Fixed Mobile Convenience: Xpressions Compact Mobiilty
DECT Solutions
WLAN Solutions
December 09
Page 42
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Onsite Mobility for Voice and Data WLAN Solutions featuring HiPath Wireless
Supports WLAN standards (802.11 b/g up to 54 MBit) Fast and secure roaming and handover for voice connections Robust quality of service (QoS) for VoWLAN
Fast and easy deployment Fast and easy configuration
HiPath Wireless Controller and Manager
December 09
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HiPath Wireless Access Points
WLAN Clients
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Devices and Clients Comprehensive Portfolio for all HiPath Platforms
Desktop Phones
OpenStage
WLAN / Cordless Phones
Soft Clients
Gigaset professional
OpenScape Personal Edition optiPoint
optiPoint WL2
Exceptional quality, industryleading feature-set and design
Feature-rich mobile voice communications
December 09
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Crystal-clear voice and video for the PC
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
OpenScape Personal Edition Crystal-clear Voice and Video on Your PC Take your phone wherever you go!
PC-based IP communications client SIP and HFA versions available SIP video telephony LDAP corporate directory and call list integration Voice compression: G.711, G.723, G.729 Quality of Service (802.1p)
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
optiClient Attendant V8 for HiPath 3000 PC-based Attendant Console Essential switching functions Waiting call, Active call details, Parked calls
Use of following telephone books Outlook (visible organizer) Open LDAP
Lotus Notes HiPath 3000 internal telephone book
Shared calendars visible via MS Outlook/Exchange Busy Lamp Field Status: Free, Busy, Called, Forwarded Operator-customized monitoring of up to 300 BLFs
Also provides centralized operator support in networked voice environments
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 4000 Medium and Large Enterprise Solutions
December 09
Page 66
Copyright © Siemens Enterprise Communications GmbH & Co. 2009. All reserved. Copyright ©KG 2009. Allrights rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Siemens Enterprise Communications
HiPath 4000 Overview Solution for Medium to Very Large Enterprises HiPath 4000 Host System
Remote IP Access Point
cPCI Common Control Server
WAN (IP) AP 3700 IP
AP 3700 IP
Applications
AP 3700 IP
Distributed Real-Time IP Architecture LAN-Based or TDM Communications Hardened Operating System – Hacker- and Virus-Resistant IP Access Points Reside at Host and Remote Sites 19" Rack-Mounted cPCI Form Factor or 30" Form Factor – for Legacy Customers Industry-Leading Resiliency
December 09
Page 67
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath IP Distributed Architecture True IP System with Payload Switching IP Distributed Architecture Centralized Applications and Administration Branch / Regional Office or Campus Solution Single System Image with Full Survivability Replace Select Key Systems and Small PBXs IP Interworking with Smaller Systems
Branch Office
AP 3700 IP
Headquarters Call Setup Voice Payload Traffic
HiPath 4000
December 09
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WAN
Branch Office
AP 3700 IP Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Scalability HiPath 4000 Overview Networked
IP Access Points (APs)
~100,000 Users
HiPath 4000 216 Ports in 19" or 384 Ports in 30"
Redundant ~12,000 IP / TDM Users
LAN / WAN
HiPath 4000 Non-Redundant
Critical Service Delivery Survivable Access Points Available in 19" Over LAN / WAN Rack-Mount or Floor-Mount Versions Site Connectivity cPCI-Based Servers 120 Connections per Each Integrated IP Gateway Diagnostics Service Level Performance Complete Large System Telephony Features Monitoring Supports IP, TDM Telephones and Soft Clients Quality of Service (QoS) Support for Legacy Applications, Networking Survivability and optiset E Telephones Management December 09
Page 69
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Degraded Performance (QoS) Alternate Network Routing IP Network Failure at Host Location: Signaling Is Routed via Alternate Network Payload Continues Over IP Networks No End-User Disruption
PSTN
Branch Office
AP 3700 IP
Headquarters Call Setup Voice Payload Traffic
WAN
HiPath 4000 December 09
Page 70
Applications
Branch Office
AP 3700 IP Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Degraded Performance (QoS) Alternate Network Routing IP Network Failure at Host and Remote Location: Signaling Is Routed via Alternate Network Payload Is Routed via Alternate Network
PSTN
Branch Office
AP 3700 IP
Headquarters Call Setup Voice Payload Traffic
WAN
HiPath 4000 December 09
Page 71
Applications
Branch Office
AP 3700 IP Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Failure (Component-Level) IP Line Gateway Standby Support for IP Devices HG 3500 Gateways Supported on Host and All APs Switchover to Standby IP Line Gateway Card in Case of Failure at Host Supported in Either as 1:1 or 1:Many Configurations IP Telephones Can Also Switch Over to IP Line Gateway Card at Remote Site
Branch Office 1
AP 3700 IP
Headquarters
WAN
Branch Office 2
HiPath 4000
“Home”
December 09
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HiPath 4000 Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Failure (Component-Level) IP Trunking Gateway Load-Sharing HG 3500 Gateways Supported on All APs
Branch Office 1
Switch Over to Alternate Trunking Gateway in Case of Failure Supported in Either Host or Remote Site Takes Advantage of Least Cost Routing (LCR) / Alternate Trunk Groups Seamless Transparency without Disruption to End-User (Calls in Progress, Remain in Progress)
AP 3700 IP
Headquarters
WAN
Branch Office 2
HiPath 4000
“Home” December 09
Page 73
HiPath 4000 Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Disaster (System-Level) Access Point Emergency – Survivable Processor AP 3700 IP: Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP Processor Is Capable of Driving Complete HiPath Network 40 Distributed IP Access Points Full-Featured n+2 Redundancy
Branch Office
Processor
Headquarters Call Setup Voice Payload Traffic
AP 3700 IP
WAN Branch Office
AP 3700 IP
HiPath 4000 December 09
Page 74
AP 3700 IP Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Disaster (System and Network-Wide) Access Point Emergency – Survivable Processor AP 3700 IP: Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP Processor Is Capable of Driving Complete HiPath Network 40 Distributed IP Access Points Branch Office 1 Full-Featured n+2 Redundancy Each Access Point Can Be Survivable on Its Own Processor Fallback to PSTN via Local Trunking
Headquarters Call Setup Voice Payload Traffic
AP 3700 IP
WAN Processor
Office 2
PSTN AP 3700 IP
HiPath 4000 December 09
Page 75
AP 3700 IP Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Securing VoIP End-to-End Secure Communications End-to-End Secure Communications Packets Encrypted via Standards Payload Encryption via Secure Real-Time Protocol (SRTP) Advanced Encryption Standard (AES) Implementation H.235 for Signaling Authentication in H.323 Environments Both Devices Must Support Encryption for Security Deployment Service (DLS) Pushes Configuration to All Supported IP Endpoints
Secure Endpoints OpenStage optiPoint 410 economy plus standard advance optiPoint 420 economy plus standard advance optiClient 130
LAN optiPoint WL2 professional
HiPath 4000 December 09
Page 76
DLS
HiPath CAP Media Streaming
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Mobility Serving Mobile Workers with Parallel Ringing One Number Service (ONS) Master optiPoint/OpenStage Telephone
ONS Members
One Number Service (ONS) Members Cellular Telephone (e.g., GSM) + 2 Internal Devices Features Alternate Network Call Waiting, Call Forwarding, etc.
LAN
HiPath 4000 December 09
Page 77
ONS Master
Supporting Mobility and Decreasing Risk of Toll Fraud Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Mobility Mobile IP for Multi-Location Office Employees Support for User Mobility
Allows Desk-Sharing Login from Any IP Phone Login Network-Wide Identical Functions, Features and User Interface
Branch Office 1
AP 3700 IP
Headquarters
WAN
Branch Office 2
HiPath 4000
primary telephone December 09
Page 78
AP 3700 IP Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 4000 V5 What’s new in V5?
© Siemens Enterprise Communications GmbH & Co. KG 2008. All reserved. CopyrightCopyright © Siemens Enterprise Communications 2007. Allrights rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
HiPath 4000 V5 - Feature Overview
What’s New HiPath 4000 SoftGate and Video Integration IPDA Signaling and Payload Separation Unified Communications with OpenScape Xpressions V6 Open Interface Enhancements New Features for native SIP Trunking / SIP Service Provider like Call Transfer New Features for HiPath MobileConnect or other SIP Subscribers like e.g. Name Display CSTA Monitoring of HiPath MobileConnect Devices / SIP Subscribers
New endpoints
December 09
Page 80
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
New HiPath 4000 SoftGate Application
Software application Full HiPath Feature Access for IP endpoints IPDA functionality Standard SUSE Linux (SLES10) as OS
SIP connectivity for trunking and subscriber SIP service provider connectivity HiPath 4000 IPDA survivability options Mobility with DECT over IP solution or WLAN devices
Unified management suite with HiPath 4000 Assistant/ Manager Harmonized integration in existing HiPath 4000 networks Video integration with OpenScape Video
Support of new SIP Media Gateways for a/b and S0Interfaces
December 09
Page 81
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 4000 SoftGate Topology Headquarter
SIP Service Provider
Branch
HiPath 4000 Business Applications (VM, UM, UC, Call Center,...)
FMC / VoWLAN
Router
I and C Infrastructure
LAN Peer-to-Peer Video Conferencing
LAN
AP3700
Voice
Digital, SIP & HFA Phones
SIP & HFA Phones
Soft Phone
FMC / VoWLAN
PSTN
HiPath 4000 SoftGate Peer-to-Peer Video Conferencing
December 09
Page 82
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 4000 SoftGate Benefits
Customer Value … Lower capital cost (CAPEX) for IP branch solutions Lower operational costs – management, support, PSTN connectivity Easy add/move/changes More effective communication with peer-to-peer video conferencing Uniform user experience Feature-rich survivability options Improved IT Integration „GREENER‟ IT telephony Investment Protection
December 09
Page 83
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 4000 SoftGate IP Branch Scenario PSTN Access with Mediatrix 44xx Digital Gateway HFA / SIP Subscriber
SoftGate IP Branch
DECT over IP
Mediatrix 44xx (1-4 S0-Interface)
IP
CO / PSTN Subscriber
Mediatrix 41xx a/b
HiPath 4000 V5
FAX Mediatrix 41xx Series VoIP Access Points:
December 09
Page 84
4104
4 ports
4108
8 ports
4116
16 ports
4124
24 ports
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 4000 SoftGate IP Branch Survivability
Signaling-Survivability IP-Branch ISDN
PSTN
S2
HFA / SIP Teilnehmer
ISDN
S0 DECT over IP
Mediatrix 44xx (1-4 S0-Interface) CO / PSTN ISDNModem
Mediatrix 41xx a/b
Headquarter
FAX
IP
HiPath 4000 V5
December 09
Page 85
Application server
Mediatrix 41xx Series VoIP Access Points:
SoftGate
4104
4 ports
4108
8 ports
4116
16 ports
4124
24 ports
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 4000 V5 – Integration of Video Endpoints with SoftGate This means … Peer-to-Peer Video Communications with SIPbased video endpoints Integration of SIP-based Video Endpoints OpenScape VHD100, VHD400 and VHD600 enabling high definition video and audio Multipoint conferences possible with OpenScape VHD 400 and VHD 600 OpenScape Video
Customer Value HD Video Collaboration reduces business travel costs
Improved collaboration and productivity
High user satisfaction during video conferences December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
Unified Video Conferencing for Everyone From any Endpoint
From the HD Video meeting Room
From any mobile phone (voice)
From the Voice only meeting Room
OpenScape Personal Edition Desktop client
One Numbering Plan One Directory From the HD Video Exec Desktop
December 09
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From any Voice desktop device
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath 4000 V5 - IPDA Signaling and Payload Separation This means … IPDA Signaling and Payload Separation can be used as - emergency routing, if WAN Link is down
- emergency routing, if VoIP quality is bad
AP3700 IP
- payload overflow, if WAN Link is congested - static signaling and payload separation
Branch Berlin CO
PSTN AP3700 IP
Branch Munich AP3700 AP3700 IP
HiPath 4000
Payload routed over PSTN
Headquarter
WAN WAN
Branch Cologne
Signaling
December 09
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HiPath 4000 V5 OpenScape Xpressions V6 with UC functionality
This Provides… OpenScape Web Client Presence Management Audio Conferencing (Initiating and terminating of meetings via Outlook / Lotus Notes) Web-Conferencing (Shared documents / Chat / Whiteboard)
Messaging (Voice / T.38 Fax)
Customer Value UC capabilities in one package
Easy to upgrade to
Easy to understand and use
Less costly to deploy
Easy to buy
Less infrastructure impact
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath Trading Advanced IP Trading Solution
Copyright © Siemens Enterprise Communications 2007. All rights reserved.
Three areas of application
Trading - Investment Banking - Foreign Exchange - Financial Brokers - Equity Trading - Bond Trading - Portfolio Management - Energy Trading - Commodity Brokers
Dispatching - Command and Control Center - Police, Fire, Ambulance - Traffic Control - Railway, subway (Public) - Airport Control (Ground) - Air Traffic (Ground-Air) - Energy Suppliers – E-Power, Gas & Oil
Executive - Top Management - Front Places December 09
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Next Generation Trading What are the pillars of HiPath Trading
Open platform philosophy
First IP/IT solution
IP – one wire to the Data Center based Solution Central Administration Optimized TCO Improved mobility
Application Interface
Workflow integration with application interface SDK e.g. CRM integration Voice recording Back-office Interworking Personal/Group presence awareness
December 09
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SIP basic call Interface allows customer integration of HiPath Trading in existing communication environments based on SIP Linux OS for System servers Turret based on Windows XP embedded LDAP, SNMP, TAPI, TCP / IP
Multimedia Turrets
IP Turret: hard or soft clients TDM Turret: hard or soft clients Multimedia User Interface Programmable
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
OpenStage Xpert
OpenStage Xpert
Multimedia Communications for Traders: • Mixed Hard-and Soft Turret (Touchscreen + 20 Keys) • Modular, consistent Design • Open Interfaces for Business Application Integration • TDM and VoIP ready • 2 integrated speakers for 8 audio channels • Integrated PC • Silent - without fan No Harddisk for high reliabilty • • • • • • • • December 09
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Up to 4 Handsets with cradle per Turret Audio monitoring and voice detection, up to 16 Lines per Turret Broadcasting and Intercom Push-to-Talk, hands free talking (Gooseneck) up to 16 Lines in group Speech Monitoring Call queue, Personal telephone book Presence Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath Trading V4 - Architecture The first pure VoIP Trading System in market
PSTN Leased & Hoot&Holler Lines
CO Lines Private Lines
s
PSTN Gateway
es
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SIP PBX Siemens HiPath 4000/8000 or other
SIP HiPath Trading V4.0 DPC
HiPath Trading V4 Hard Turret
Front Office December 09
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HiPath Trading V4 Soft Turret
IP Phones
Back Office Copyright © 2009. All rights reserved. Siemens Enterprise Communications
HiPath Trading V4 R1 Application Interface Through an intuitive Application Interface with SDK, the SIEMENS IP or TDM optiClient Trading Turret can be easily customized to provide real-time access to powerful applications. e.g. CRM Integration Customer data Customer history Voice records attached to deals e.g. Backoffice Integration with IM & OpenScape View Buddy List (Contacts) Presence aware Presence-Based Communications View Workgroup Presence Initiate Workgroup Conference by one Touch e.g. Voice Recording Playback (3rd Partys) Easy Playback Voice Recording 20s, Last Call, List Additional Call Information Graphical User Interface Easy to use – quick jump
December 09
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HiPath Trading V4.1 Application Interface – Voice Recording
e.g. Voice Recording: easy Playback Voice Recording additional Call Information Recording History Graphical User Interface Easy to use – quick jump Touch screen optimized no Applets XML API Secure SSL 128 bit Customisable Playback via Sound device / HS TDM & IP compatibility
December 09
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Datum : 20.7.2006 Startzeit : 10:33:02 Endzeit : 10:35:22 Rufnummer: 00012123456677 Name : John Smith
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
OpenScape Voice and UC – State-of-the art Unified Communications Solution
December 09
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Copyright © Siemens Enterprise Communications GmbH & Co. 2009. All reserved. Copyright ©KG 2009. Allrights rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
Siemens Enterprise Communications
OpenScape UC Server 2010
December 09
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Copyright © 2009. All rights reserved. Siemens Enterprise Communications
OpenScape UC Server – Best of VoiceCon 2010
The Best of VoiceCon award truly represents a gold standard of achievement in the industry and Siemens Enterprise Communications proved to be at the forefront.
The Best of VoiceCon nagrada predstavlja zlatni standard za dostignuća u industriji na čijem se čelu nalazi Siemens Enterprise Communications.
Eric Krapf, VoiceCon Program Co-Chairman
December 09
Page 99
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
OpenScape UC Server architecture
Applications OpenScape Voice
OpenScape Video
OpenScape Messaging
OpenScape UC Application
OpenScape Mobility
OpenScape Contact Center
Software Foundation
SIP Session Control
Aggregated Presence
QoS Management
Session Detail Reporting
Administration & Licensing
Availability Management
and more …
OpenScape UC Server
and more …
OpenScape
Any client, every IP, IT or telephony infrastructure
December 09
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OpenScape Voice – Solution Overview Users – Up to 100,000 Users per OpenScape Voice Special Compact Version for 300–5,000 Users Virtually Unlimited Total User Community Locations – Users Can Be Located Anywhere Your IP Network Can Reach HQ, Branch Offices, Remote Offices, Work-at-Home, Mobile Users Automatic Registration User Licensing Network-Wide, Not Tied to Individual Sites Active-Active Mode (Not Worker-Standby) True Carrier-Class Reliability – Proven in Service No Loss of Calls or Billing Data on Failures Overload Performance Exceeds Carrier Expectations Emergency-Standby Servers Optional Edge System – Provides Call Control for Remote Groups of Users If the Network to the Main OpenScape Voice Is Ever Lost Automatic Recovery to Main Server Optional Emergency-Standby System – Located in a Different Site – Warm Standby System to Take Over If the Main System or Total Network Access Ever Goes Down
December 09
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OpenScape Voice Solutions Landscape
December 09
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OpenScape Voice – Communications for the Global Enterprise Mobile users
And Support Global Mobility and HotDesking
Mobile users Regional Head Office
Branch
DATA CENTER
DATA CENTER
PSTN/WAN
Interwork global communications software applications
Growth Area
PSTN/WAN
Head Office
Mobile users
Factory
Business Acquisition And rapidly integrate communications with acquisitions
December 09
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Business Expansion - And support international expansion from your data centers
Business Growth - And always keep communications and business strategies aligned
Copyright © 2009. All rights reserved. Siemens Enterprise Communications
OpenScape Voice Software Architecture Subsystems
Source: OpenScape Voice v3.0, Reference Manual: Volume 2, System Overview and Description, May 2007
December 09
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OpenScape Voice Software Architecture Leveraging Siemens Middleware
Resilient Telco Platform (RTP) Software Developed by Fujitsu Siemens Clustering Protects Against Both Hardware & Software Failure Field Proven 99.999% Availability Rolling Software Upgrades / On-line Backups Active-Active operation Each Node acts as Hot-Standby for its partner Call State Checkpointing Saving of stable calls through failures Call & Billing Records remain active Primary and Secondary Systems run in Active-Active mode Two systems provide 1+ System Capacity and Performance December 09
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OpenScape Voice Server Options 5,000 – 100,000 Users Large to Very Large Enterprise Solutions
IBM x3650T FSC RX330S1
Dual server based system (duplex) Maximum redundancy and availability
Duplex is mandatory above 5,000 users External Media Server only Administration / Management (OpenScape Voice Assistant and iNMC) run on separate dedicated servers
100 – 5,000 Users Small to Medium Enterprise Solutions
IBM x3650T FSC RX330S1
Single server based system (simplex) Optional duplex server
Simplex is available from 100 to 5,000 users Duplex is available for customers with high availability requirements Internal Media Server (SW only) or External Media Server Integrated Management for system, users, licenses, phones and Internal Media Server
Common System Base Software Common Features and Functionality Support same gateways, media servers, endpoints and applications are available
December 09
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OpenScape Voice – Gateway Options RG 8700 - Survivable Media Gateway RG 8716 - 16 T1 / E1 Ports, Up to 2,000 Users RG 8708 - 8 T1 / E1 Ports, Up to 1,000 Users RG 8702 - 2 T1 / E1 Ports, Up to 300 Users RG 2700 – Survivable Media Gateway and Terminal Adaptor One-Box solution for branches of up to 100 users Mediatrix / Comdasys Gateway for Small Branch Offices Other SIP-Compliant OEM Gateways Vendor Comdasys
Mediatrix
December 09
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Products Model User Size Convergence 1600