HiPath 4000 - Katedra za telekomunikacije - University of Belgrade

HiPath systems – Buliding the right Voice/UC solution Nikola Knezevic, B.Sc.E.E. Head of Technical Support and Service Department SOCP Consultant OpenScape Voice SOCA Service OpenScape Voice CCNP, CCNA Voice

December 09

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Copyright © Siemens Enterprise Communications GmbH & Co. 2009. All reserved. Copyright ©KG 2009. Allrights rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Siemens Enterprise Communications

Welcome HO ME HiPath OpenOffice ME: The SMB Unified Communications Appliance Open up your office to a new way of working

December 09

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Copyright © 2009. All rights reserved. Siemens Enterprise Communications

Openscape Office UC Portal Complete control – even from Microsoft Outlook™!

myPortal Access to your mobile phone, email, IM, contacts, desk phone, visible voicemail, and fax

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What Works on HOOME? Key OpenScape Office Capabilities For more detail on each of the items below, please see the OpenScape Office Presentation  Integrated Presence  Mobility: Office Roamer, Road Warrior, Remote Worker, CallMe!  Conference Management  myPortal Outlook Plug-in  Dial from any Application  Directories  Favorites List / Internal IM

 Visible Voicemail  Fax Box  Call Journal  One Number Service  Personal Notifications  Personal AutoAttendant  Screen Pop and Live Call Recording  myAttendant NOTE: Some features require an additional license

December 09

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Platform Overview HiPath OpenOffice ME  Modular and Scalable System Unit Rack mounted housing supporting the new µTCA industrial standard, AMD Sempron CPU, 1GB memory, 80 GB hard disk  Pure IP System Native IP internal board-to-board via powerful Gigabit data bus backplane  Gateway Modules for All TDM Configurations  Individual Scalability 3 deployable slots for gateway modules per system box  Gigabit LAN Powerful Internet access and uplink to customers‟ IP infrastructure

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Hardware Architecture: Gateway Modules HiPath OpenOffice ME

1

2

3

GME

GMS

GMT

1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA)

4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)

1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only)

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Hardware Architecture: Gateway Modules HiPath OpenOffice ME

4

5

6

GMAL

GMSA

GMAA

8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)

4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax)

4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.)

4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) December 09

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Interfaces, Devices, and Functions HiPath OpenOffice ME 4 BRI – Interfaces

1 PRI Interface

Optional

4 analog Interfaces

4-Gigabit LAN - Ports

Gigabit DMZ - Port

Gigabit WAN - Port

USB Master/Slave

Optional

Optional

Optional

Analog

Fax

Alternative ISDN; external S0 ;internal

OpenStage *

LAN Switch

Web Mgmt.

Analog

Door unit

Handset

WLAN

AP Client

Secure LAN / Intranet

Firewall

Hard disk as back-up option

Internet /SIP telephony

*HiPath OpenOffice ME supports optiPoint

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Scale Up To 150 Users Voice network up to 4 sites

1 unit system = 50 users



 Each 19” unit contains a main board that can support up to 50 Users  6 hot pluggable peripheral boards options  Single system image managed by ONE web-based Interface  Connect multiple boxes with a patch cable (Max. 100m)  Voice network up to 4 sites. Separate management AND application of each system only.

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Onsite Mobility for Voice and Data An integrated wireless LAN (WLAN) solution

 Supports WLAN standards (802.11 b/g up to 54 MBit)  Fast and secure roaming and handover for voice connections

 Up to 10 access points (AP) can be clustered  Robust quality of service (QoS)  Fast and easy deployment

AP 2640

 Fast and easy configuration  Integrates with HiPath OpenOffice ME Web-based Management (WBM)

AP 2630 December 09

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Your Unified Communications Package Options for your business

1 Integrated Software

2 Hardware / Infrastructure 3 Phones

What do I want to do?

What hardware do I need?

OpenScape Office Options  myPortal  Outlook Plug-in  myAttendant  Contact Center*  myAgent

Platform Options  HiPath OpenOffice ME  HiPath 3000 V8

* Available on HiPath OpenOffice V2

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What phones can I use?

Mobility Infrastructure Options  HiPath Wireless Access Points  HiPath Wireless Controller  HiPath Cordless (DECT)  HiPath Cordless IP (IP DECT)

Phone Options  OpenStage 10,15,20,40,60,80  optiPoint WL2 Professional  optiClient and OpenScape PE  optiPoint 410 and 420  optiPoint 500  Gigaset Professional  Analog


Fast F rward HiPath 3000 V8: The Industry-leading SMB Communications Platform

Copyright © Siemens Enterprise Communications 2007. All rights reserved.

HiPath 3000 Blending the Best Communication Technologies  Award-winning converged communications platform for small and mid-sized companies

 Combines IP and TDM technologies  Delivers a complete, modern telephony feature set, plus advanced applications  Remarkable global installed base:  Over 500,000 systems  Over 12.5 million lines  Over 160 countries

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HiPath 3000 V8 What‟s new?

OpenScape Office

Mobility Enhancements

 True Unified Communications now available on HiPath 3000

 Dual-mode WiFi-GSM device support with automatic FMC roaming and SIP features

 Integrated multimedia contact center solution for SMEs

 Mobility Entry – user limit increased to 100

Xpressions Compact – New Capabilities  Dial-in Conferencing  Parallel ringing of mobile and desk phones

Other Feature Improvements  Support for video-capable SIP endpoints  SIP enhancements: Call Forwarding, Message Waiting Indication  Open HTTP application interface and SDK  Enhanced Redial List (10 entries)  Missed Call indicator on Gigaset DECT handsets

Support of new OpenStage Devices  OpenStage 10  OpenStage 15

December 09

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HiPath 3000 Family Portfolio Overview

HiPath 3300/3350

HiPath 3500/3550

HiPath 3800

96 Phones

96 Phones

24 TDM Phones

72 TDM Phones

Wall-mounted 3350 available

Wall-mounted 3550 available

500 Phones

Entry Voice Mail (EVM)

Entry Voice Mail (EVM)

384 TDM Phones

Converged systems with full telephony feature set Suite of applications for Mobility, Contact Centres, Unified Messaging Standards support: Q.SIG, SIP, H.323, LDAP, SNMP, TAPI, Diffserv, 802.1p/Q 32 Systems in one network

December 09

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HiPath 3000 in Networked Environments HiPath 3000 is renowned for its functionality over multi-site networks

HiPath 5000 RSM

 Real-time communications between multiple systems across IP networks  Users only see one inter-connected office!  HiPath 5000 Real-time Services Manager (RSM) delivers centralized management for up to 32 HiPath 3000 systems  Single point of administration and centralized Fault Management  In Small Remote Site (SRS) mode, HiPath 3000 maintains PSTN connectivity in the event of a line failure

HiPath 4000

IP Network

HiPath 3000

HiPath 3000

Network line Management link (virtual)

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Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working HiPath 3000 enables your company to utilize the latest communications technologies and save costs!  Cutting-edge UC applications  Access to low-cost SIP-based Internet voice and video communications  Advanced standards-based security  Mobility solutions that extend enterprise communications anywhere  Centralized management tools that simplify network administration

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Key Attributes of a HiPath 3000 Solution Open up your office to a new way of working

Xpressions Compact

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Open Interfaces

OpenScape Office


OpenScape Office Capabilities Cutting costs. Improving productivity.  Integrated Voice-supported Presence  Mobility (Office Roamer, Road Warrior, Remote Worker, CallMe!)  Drag and Drop Conference Management (only on HiPath OpenOffice ME)

OpenScape Office UC SUITE

 myPortal for OutlookTM  Dial from any Application  Directories  Favorites List / Internal IM

 Visible Voicemail Some features require additional licenses or are only available on a particular platform

 Fax Box  Call Journal  One Number Service  Personal Notifications  Personal AutoAttendant  Screen Pop and Live Call Recording  myAttendant  myAgent (Add-on Contact Center client) NEW!

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HiPath 3000V8 and OpenScape Office Solution Architecture OpenScape Office  One SW package and Linux OS on two DVDs with Install Setup Routine  Standard PC server hardware is needed (not part of the delivery package)  Connected to HiPath 3000 via HG1500  Single-user administration - automatic import/synchronization with HiPath 3000 user data  Web-based user interface for administration of OpenScape Office

OpenScape Office with standard HW

IP Network

myPortal or myPortal Outlook toolbar

OpenScape Office supports both!

OpenStage IP (HFA) December 09

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HiPath 3000 V8 with HG1500

optiPoint TDM

Analog Phone


OpenScape Office Contact Center

myAgent

 Inbound Multimedia Contact Center for distribution of voice, fax and e-mail  Seamless integration with OpenScape Office  Skill-based routing and VIP support  Max. 64 concurrent agents, 50 groups/queues, 64 supervisors

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Xpressions Compact

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Open Interfaces

OpenScape Office


HiPath Xpressions Compact Eliminate hidden communications costs! Xpressions Compact is a hardware module for HiPath 3000 systems providing:  Advanced Integrated Voice Messaging (IVM)

 Forwarding of voicemails within emails  Call Recording  Conferencing NEW!  FMC: One Number Service and Mobility Pro

 Auto Attendant with customer greeting and name-dialing

Xpressions Compact can compliment OpenScape Office with Conferencing and FMC capabilities

December 09

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HiPath Xpressions Compact Conferencing Initiate conference calls from anywhere via the Internet Speed up decision making

 Conferencing from any phone, anywhere  Up to 18 conference channels can be used for one or more conferences (Dial-In / Dial-Out)  Web interface for easy setup and monitoring of conferences for the owner  Dial in into the 24x7 open conference room with or without PIN

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SIP Trunking

SIP Video

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SIP Communications  Session Initiation Protocol (SIP) is the latest communications standard

 HG1500 Gateway Card delivers SIP for HiPath 3000  Deploying SIP will bring your organization to the next level:  SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to the public switched telephone network (PSTN)

 Support the latest multimedia applications (eg. video), dual-mode phones, and 3rd-party devices Home Office

WAN HG1500

SIP Carrier Network

HiPath 3000

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Branch Office

HiPath 3000


The Value of SIP Trunking Connecting to the public network via ITSP-provided SIP trunks can save your business money and improve flexibility:  Reduced operating costs through consolidation of voice/data trunk lines  Reduced operating costs through radically different tariff schemes  IP end-to-end, no need for local gateway devices  A single broadband connection can access 4 SIP providers in parallel, ensuring flexibility and lower cost

 Rapid provisioning of trunks to match fluctuating demand  Geographic independence of SIP trunk numbers

The HG1500 Gateway Card comes with a free unlimited SIP Trunking license as standard!

December 09

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SIP Trunking

SIP Video

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SIP Functionality for HiPath 3000 Experience SIP Video Communications Today! Full end-to-end SIP video solution for small and mid-sized businesses:

 HiPath 3000 V8  HG1500 Gateway card for SIP functionality  OpenScape Personal Edition PC client software on a standard PC with webcam

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SIP Video Communications Over the Network What can SIP video do for your company?

 Maintain intimacy with customers, partners, and colleagues  Make faster decisions  Avoid errors due to miscommunication Customer

 Reduce travel costs

IP Network Company HQ

HiPath 3000

3rd-party SIP video client

OpenScape Personal Edition Client connected to HiPath 3000 via SIP Network line SIP Video Session

December 09

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Encryption

Authentication

Secure Remote Access

December 09

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HiPath 3000 Security Confidential Communications via Encryption  Communications can at times travel over public networks  Encryption helps “scramble” information in a way that nobody can understand except the person or device it’s intended for  HiPath 3000 provides the following encryption services:

Secure Endpoints OpenStage HFA range

 Signaling Encryption with TLS/AES optiPoint 410 economy plus standard advance

 Payload Encryption via SRTP

 Per-subscriber based encryption

optiPoint WL2 professional

LAN optiPoint 420 economy plus standard advance HiPath 3000

Signalling encryption

OpenScape Personal Edition

Payload encryption December 09

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HiPath 3000 Security Trusted Communications via Authentication  Devices must prove that they are authorized on the network  Authentication provides a secure way of determining who is authorized and who isn’t  HiPath 3000 authenticates with the following:  Plus PCs & clients attached to the phone

 Secure device authentication with 802.1X multi-user

HiPath 3000 confirms validity of certificate with PKI Server

HiPath 3000

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PKI Server

OpenStage HFA range Phone is authorized

 PKI certificate authentication of IP phones

Phone logs on to HiPath 3000 using built-in certificate

Secure Endpoints

optiPoint 410 economy plus standard advance optiPoint WL2 professional

LAN optiPoint 420 economy plus standard advance OpenScape Personal Edition


HiPath 3000 Security Secure Remote Access via VPN  Many users are located remotely and must traverse the Internet in order to communicate on the corporate network

 IPSec VPN uses authentication and encryption to ensure that remote phones can communicate just like they were local  HG1500 has a built-in VPN concentrator to enable secure remote access to HiPath 3000

HiPath 3000 and HG1500

Phone calls between remote user and local users are now secure!

December 09

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OpenStage HFA range

optiPoint 410 economy plus standard advance optiPoint WL2 professional

LAN optiPoint 420 economy plus standard advance

Internet Authentication Server

Secure Endpoints

Encrypted IPSec tunnel is established with corporate network Remote user with OpenScape Personal Edition and VPN Client logs in

OpenScape Personal Edition



Fixed Mobile Convenience: Mobility Entry

Fixed Mobile Convenience: Xpressions Compact Mobiilty

DECT Solutions

WLAN Solutions

December 09

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Fixed Mobile Convenience Mobility Entry One Number Service

 No need to issue mobile and home numbers

Incoming call to One Number

PSTN

Mobility Entry:

GSM

 Office features on your cell phone to improve productivity  Call handover: active Mobility Entry calls can be picked up on the deskphone

Main Office

Dual-Mode:  Intelligent switching between WiFi and Cellular networks keeps mobile bills down  Allows you to dial your cell phone contacts through the HiPath when you are connected via Wi-Fi for lower mobile charges

December 09

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HiPath 3000

Wi-Fi




Fixed Mobile Mobile Convenience: Convenience: Fixed Xpressions Compact Mobility Mobiilty

DECT Solutions

WLAN Solutions

December 09

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Fixed Mobile Convenience Xpressions Compact Mobility  Activation of features during a call (Hold, Toggle, Conference, Transfer)

 Voice-guided user interface from Xpressions Compact

GSM

PSTN

 Activation of features in idle state (internal call, call diversion, DND, call back, selection of alternative call targets…)  Voice confirmation of command input  GSM voice mailbox now redundant  Single Xpressions mailbox including Message Waiting Indicator reduces time spent managing messages

HiPath 3500 with Xpressions Compact

Mobile Phone

Fixed Phone

December 09

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DECT Solutions

WLAN Solutions

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Onsite Mobility for Voice DECT Solutions featuring HiPath Cordless  Well established technology providing reliable, costeffective mobile voice for campuses  Crystal-clear digital speech quality, easy deployment, and long battery life  On-screen menu system for features like Hold, Conference reduce the need for training  Coverage designed for both indoors and outdoors ensuring that staff are reachable anywhere on campus  Ideal for harsh environments: warehouses, factories, outdoors, etc.  “Intrinsically Safe” option for hazardous environments  For smaller installations, DECT base stations can be directly connected to the HiPath 3000

December 09

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HiPath Cordless





DECT Solutions

WLAN Solutions

December 09

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Onsite Mobility for Voice and Data WLAN Solutions featuring HiPath Wireless

 Supports WLAN standards (802.11 b/g up to 54 MBit)  Fast and secure roaming and handover for voice connections  Robust quality of service (QoS) for VoWLAN

 Fast and easy deployment  Fast and easy configuration

HiPath Wireless Controller and Manager

December 09

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HiPath Wireless Access Points

WLAN Clients


Devices and Clients Comprehensive Portfolio for all HiPath Platforms

Desktop Phones

OpenStage

WLAN / Cordless Phones

Soft Clients

Gigaset professional

OpenScape Personal Edition optiPoint

optiPoint WL2

Exceptional quality, industryleading feature-set and design

Feature-rich mobile voice communications

December 09

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Crystal-clear voice and video for the PC


OpenScape Personal Edition Crystal-clear Voice and Video on Your PC Take your phone wherever you go!

 PC-based IP communications client  SIP and HFA versions available  SIP video telephony  LDAP corporate directory and call list integration  Voice compression: G.711, G.723, G.729  Quality of Service (802.1p)

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optiClient Attendant V8 for HiPath 3000 PC-based Attendant Console Essential switching functions  Waiting call, Active call details, Parked calls

Use of following telephone books  Outlook (visible organizer)  Open LDAP

 Lotus Notes  HiPath 3000 internal telephone book

Shared calendars visible via MS Outlook/Exchange Busy Lamp Field  Status: Free, Busy, Called, Forwarded  Operator-customized monitoring of up to 300 BLFs

Also provides centralized operator support in networked voice environments

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HiPath 4000 Medium and Large Enterprise Solutions

December 09

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HiPath 4000 Overview Solution for Medium to Very Large Enterprises HiPath 4000 Host System

Remote IP Access Point

cPCI Common Control Server

WAN (IP) AP 3700 IP

AP 3700 IP

Applications

AP 3700 IP

 Distributed Real-Time IP Architecture  LAN-Based or TDM Communications  Hardened Operating System – Hacker- and Virus-Resistant  IP Access Points Reside at Host and Remote Sites  19" Rack-Mounted cPCI Form Factor or 30" Form Factor – for Legacy Customers Industry-Leading Resiliency

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HiPath IP Distributed Architecture True IP System with Payload Switching IP Distributed Architecture  Centralized Applications and Administration  Branch / Regional Office or Campus Solution  Single System Image with Full Survivability  Replace Select Key Systems and Small PBXs  IP Interworking with Smaller Systems

Branch Office

AP 3700 IP

Headquarters Call Setup Voice Payload Traffic

HiPath 4000

December 09

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WAN

Branch Office

AP 3700 IP Copyright © 2009. All rights reserved. Siemens Enterprise Communications

Scalability HiPath 4000 Overview Networked

IP Access Points (APs)

~100,000 Users

HiPath 4000 216 Ports in 19" or 384 Ports in 30"

Redundant ~12,000 IP / TDM Users

LAN / WAN

HiPath 4000 Non-Redundant

Critical Service Delivery  Survivable Access Points Available in 19" Over LAN / WAN Rack-Mount or Floor-Mount Versions  Site Connectivity  cPCI-Based Servers  120 Connections per Each Integrated IP Gateway  Diagnostics  Service Level Performance  Complete Large System Telephony Features Monitoring  Supports IP, TDM Telephones and Soft Clients  Quality of Service (QoS)  Support for Legacy Applications, Networking  Survivability and optiset E Telephones  Management December 09

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Degraded Performance (QoS) Alternate Network Routing  IP Network Failure at Host Location:  Signaling Is Routed via Alternate Network  Payload Continues Over IP Networks  No End-User Disruption

PSTN

Branch Office

AP 3700 IP


WAN

HiPath 4000 December 09

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Applications

Branch Office


Degraded Performance (QoS) Alternate Network Routing  IP Network Failure at Host and Remote Location:  Signaling Is Routed via Alternate Network  Payload Is Routed via Alternate Network

PSTN

Branch Office

AP 3700 IP


WAN


Page 71

Applications

Branch Office


Failure (Component-Level) IP Line Gateway Standby Support for IP Devices  HG 3500 Gateways Supported on Host and All APs  Switchover to Standby IP Line Gateway Card in Case of Failure at Host  Supported in Either as 1:1 or 1:Many Configurations  IP Telephones Can Also Switch Over to IP Line Gateway Card at Remote Site

Branch Office 1

AP 3700 IP

Headquarters

WAN

Branch Office 2

HiPath 4000

“Home”

December 09

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HiPath 4000 Copyright © 2009. All rights reserved. Siemens Enterprise Communications

Failure (Component-Level) IP Trunking Gateway Load-Sharing  HG 3500 Gateways Supported on All APs

Branch Office 1

 Switch Over to Alternate Trunking Gateway in Case of Failure Supported in Either Host or Remote Site  Takes Advantage of Least Cost Routing (LCR) / Alternate Trunk Groups  Seamless Transparency without Disruption to End-User (Calls in Progress, Remain in Progress)

AP 3700 IP

Headquarters

WAN

Branch Office 2

HiPath 4000

“Home” December 09

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HiPath 4000 Copyright © 2009. All rights reserved. Siemens Enterprise Communications

Disaster (System-Level) Access Point Emergency – Survivable Processor  AP 3700 IP:  Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP Processor Is Capable of Driving Complete HiPath Network  40 Distributed IP Access Points Full-Featured n+2 Redundancy

Branch Office

Processor


AP 3700 IP

WAN Branch Office

AP 3700 IP


Page 74


Disaster (System and Network-Wide) Access Point Emergency – Survivable Processor AP 3700 IP: Local Survivability Processor (DSCXL) Optional on Each AP 3700 IP Processor Is Capable of Driving Complete HiPath Network  40 Distributed IP Access Points Branch Office 1 Full-Featured n+2 Redundancy  Each Access Point Can Be Survivable on Its Own Processor  Fallback to PSTN via Local Trunking


AP 3700 IP

WAN Processor

Office 2

PSTN AP 3700 IP


Page 75


Securing VoIP End-to-End Secure Communications End-to-End Secure Communications  Packets Encrypted via Standards  Payload Encryption via Secure Real-Time Protocol (SRTP)  Advanced Encryption Standard (AES) Implementation  H.235 for Signaling Authentication in H.323 Environments  Both Devices Must Support Encryption for Security  Deployment Service (DLS) Pushes Configuration to All Supported IP Endpoints

Secure Endpoints OpenStage optiPoint 410 economy plus standard advance optiPoint 420 economy plus standard advance optiClient 130

LAN optiPoint WL2 professional


Page 76

DLS

HiPath CAP Media Streaming


Mobility Serving Mobile Workers with Parallel Ringing One Number Service (ONS) Master  optiPoint/OpenStage Telephone

ONS Members

One Number Service (ONS) Members  Cellular Telephone (e.g., GSM) + 2 Internal Devices Features Alternate Network  Call Waiting, Call Forwarding, etc.

LAN


Page 77

ONS Master

Supporting Mobility and Decreasing Risk of Toll Fraud Copyright © 2009. All rights reserved. Siemens Enterprise Communications

Mobility Mobile IP for Multi-Location Office Employees  Support for User Mobility    

Allows Desk-Sharing Login from Any IP Phone Login Network-Wide Identical Functions, Features and User Interface

Branch Office 1

AP 3700 IP

Headquarters

WAN

Branch Office 2

HiPath 4000

primary telephone December 09

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HiPath 4000 V5 What’s new in V5?

© Siemens Enterprise Communications GmbH & Co. KG 2008. All reserved. CopyrightCopyright © Siemens Enterprise Communications 2007. Allrights rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

HiPath 4000 V5 - Feature Overview

What’s New HiPath 4000 SoftGate and Video Integration IPDA Signaling and Payload Separation Unified Communications with OpenScape Xpressions V6 Open Interface Enhancements  New Features for native SIP Trunking / SIP Service Provider like Call Transfer  New Features for HiPath MobileConnect or other SIP Subscribers like e.g. Name Display  CSTA Monitoring of HiPath MobileConnect Devices / SIP Subscribers

New endpoints

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New HiPath 4000 SoftGate Application

 Software application  Full HiPath Feature Access for IP endpoints  IPDA functionality  Standard SUSE Linux (SLES10) as OS

 SIP connectivity for trunking and subscriber  SIP service provider connectivity  HiPath 4000 IPDA survivability options  Mobility with DECT over IP solution or WLAN devices

 Unified management suite with HiPath 4000 Assistant/ Manager  Harmonized integration in existing HiPath 4000 networks  Video integration with OpenScape Video

 Support of new SIP Media Gateways for a/b and S0Interfaces

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HiPath 4000 SoftGate Topology Headquarter

SIP Service Provider

Branch

HiPath 4000 Business Applications (VM, UM, UC, Call Center,...)

FMC / VoWLAN

Router

I and C Infrastructure

LAN Peer-to-Peer Video Conferencing

LAN

AP3700

Voice

Digital, SIP & HFA Phones

SIP & HFA Phones

Soft Phone

FMC / VoWLAN

PSTN

HiPath 4000 SoftGate Peer-to-Peer Video Conferencing

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HiPath 4000 SoftGate Benefits

Customer Value …  Lower capital cost (CAPEX) for IP branch solutions  Lower operational costs – management, support, PSTN connectivity  Easy add/move/changes  More effective communication with peer-to-peer video conferencing  Uniform user experience  Feature-rich survivability options  Improved IT Integration  „GREENER‟ IT telephony  Investment Protection

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HiPath 4000 SoftGate IP Branch Scenario PSTN Access with Mediatrix 44xx Digital Gateway HFA / SIP Subscriber

SoftGate IP Branch

DECT over IP

Mediatrix 44xx (1-4 S0-Interface)

IP

CO / PSTN Subscriber

Mediatrix 41xx a/b

HiPath 4000 V5

FAX Mediatrix 41xx Series VoIP Access Points:

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4104

4 ports

4108

8 ports

4116

16 ports

4124

24 ports


HiPath 4000 SoftGate IP Branch Survivability

Signaling-Survivability IP-Branch ISDN

PSTN

S2

HFA / SIP Teilnehmer

ISDN

S0 DECT over IP

Mediatrix 44xx (1-4 S0-Interface) CO / PSTN ISDNModem

Mediatrix 41xx a/b

Headquarter

FAX

IP

HiPath 4000 V5

December 09

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Application server

Mediatrix 41xx Series VoIP Access Points:

SoftGate

4104

4 ports

4108

8 ports

4116

16 ports

4124

24 ports


HiPath 4000 V5 – Integration of Video Endpoints with SoftGate This means … Peer-to-Peer Video Communications with SIPbased video endpoints Integration of SIP-based Video Endpoints OpenScape VHD100, VHD400 and VHD600 enabling high definition video and audio Multipoint conferences possible with OpenScape VHD 400 and VHD 600 OpenScape Video

Customer Value  HD Video Collaboration reduces business travel costs

Improved collaboration and productivity

 High user satisfaction during video conferences December 09

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Unified Video Conferencing for Everyone From any Endpoint

From the HD Video meeting Room

From any mobile phone (voice)

From the Voice only meeting Room

OpenScape Personal Edition Desktop client

 One Numbering Plan  One Directory From the HD Video Exec Desktop

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From any Voice desktop device


HiPath 4000 V5 - IPDA Signaling and Payload Separation This means … IPDA Signaling and Payload Separation can be used as - emergency routing, if WAN Link is down

- emergency routing, if VoIP quality is bad

AP3700 IP

- payload overflow, if WAN Link is congested - static signaling and payload separation

Branch Berlin CO

PSTN AP3700 IP

Branch Munich AP3700 AP3700 IP

HiPath 4000

Payload routed over PSTN

Headquarter

WAN WAN

Branch Cologne

Signaling

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HiPath 4000 V5 OpenScape Xpressions V6 with UC functionality

This Provides… OpenScape Web Client Presence Management Audio Conferencing (Initiating and terminating of meetings via Outlook / Lotus Notes) Web-Conferencing (Shared documents / Chat / Whiteboard)

Messaging (Voice / T.38 Fax)

Customer Value UC capabilities in one package

Easy to upgrade to

Easy to understand and use

Less costly to deploy

Easy to buy

Less infrastructure impact

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HiPath Trading Advanced IP Trading Solution

Copyright © Siemens Enterprise Communications 2007. All rights reserved.

Three areas of application

Trading - Investment Banking - Foreign Exchange - Financial Brokers - Equity Trading - Bond Trading - Portfolio Management - Energy Trading - Commodity Brokers

Dispatching - Command and Control Center - Police, Fire, Ambulance - Traffic Control - Railway, subway (Public) - Airport Control (Ground) - Air Traffic (Ground-Air) - Energy Suppliers – E-Power, Gas & Oil

Executive - Top Management - Front Places December 09

Page 91


Next Generation Trading What are the pillars of HiPath Trading

Open platform philosophy

First IP/IT solution     

IP – one wire to the Data Center based Solution Central Administration Optimized TCO Improved mobility



  

Application Interface 

Workflow integration with application interface SDK e.g.  CRM integration  Voice recording  Back-office Interworking  Personal/Group presence awareness

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SIP basic call Interface allows customer integration of HiPath Trading in existing communication environments based on SIP Linux OS for System servers Turret based on Windows XP embedded LDAP, SNMP, TAPI, TCP / IP

Multimedia Turrets    

IP Turret: hard or soft clients TDM Turret: hard or soft clients Multimedia User Interface Programmable


OpenStage Xpert

OpenStage Xpert

Multimedia Communications for Traders: • Mixed Hard-and Soft Turret (Touchscreen + 20 Keys) • Modular, consistent Design • Open Interfaces for Business Application Integration • TDM and VoIP ready • 2 integrated speakers for 8 audio channels • Integrated PC • Silent - without fan  No Harddisk for high reliabilty • • • • • • • • December 09

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Up to 4 Handsets with cradle per Turret Audio monitoring and voice detection, up to 16 Lines per Turret Broadcasting and Intercom Push-to-Talk, hands free talking (Gooseneck) up to 16 Lines in group Speech Monitoring Call queue, Personal telephone book Presence Copyright © 2009. All rights reserved. Siemens Enterprise Communications

HiPath Trading V4 - Architecture The first pure VoIP Trading System in market

PSTN Leased & Hoot&Holler Lines

CO Lines Private Lines

s

PSTN Gateway

es

i

e

n

m

s

es

i

e

n

m

s

es

i

e

n

m

s

es

i

e

n

m

SIP PBX Siemens HiPath 4000/8000 or other

SIP HiPath Trading V4.0 DPC

HiPath Trading V4 Hard Turret

Front Office December 09

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HiPath Trading V4 Soft Turret

IP Phones

Back Office Copyright © 2009. All rights reserved. Siemens Enterprise Communications

HiPath Trading V4 R1 Application Interface Through an intuitive Application Interface with SDK, the SIEMENS IP or TDM optiClient Trading Turret can be easily customized to provide real-time access to powerful applications. e.g. CRM Integration  Customer data  Customer history  Voice records attached to deals e.g. Backoffice Integration with IM & OpenScape  View Buddy List (Contacts)  Presence aware Presence-Based Communications  View Workgroup Presence  Initiate Workgroup Conference by one Touch e.g. Voice Recording Playback (3rd Partys)  Easy Playback Voice Recording 20s, Last Call, List  Additional Call Information  Graphical User Interface  Easy to use – quick jump

December 09

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HiPath Trading V4.1 Application Interface – Voice Recording

e.g. Voice Recording:  easy Playback Voice Recording  additional Call Information  Recording History  Graphical User Interface  Easy to use – quick jump  Touch screen optimized  no Applets  XML API Secure SSL 128 bit  Customisable  Playback via Sound device / HS  TDM & IP compatibility

December 09

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Datum : 20.7.2006 Startzeit : 10:33:02 Endzeit : 10:35:22 Rufnummer: 00012123456677 Name : John Smith


OpenScape Voice and UC – State-of-the art Unified Communications Solution

December 09

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OpenScape UC Server 2010

December 09

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OpenScape UC Server – Best of VoiceCon 2010

The Best of VoiceCon award truly represents a gold standard of achievement in the industry and Siemens Enterprise Communications proved to be at the forefront.

The Best of VoiceCon nagrada predstavlja zlatni standard za dostignuća u industriji na čijem se čelu nalazi Siemens Enterprise Communications.

Eric Krapf, VoiceCon Program Co-Chairman

December 09

Page 99


OpenScape UC Server architecture

Applications OpenScape Voice

OpenScape Video

OpenScape Messaging

OpenScape UC Application

OpenScape Mobility

OpenScape Contact Center

Software Foundation

SIP Session Control

Aggregated Presence

QoS Management

Session Detail Reporting

Administration & Licensing

Availability Management

and more …

OpenScape UC Server

and more …

OpenScape

Any client, every IP, IT or telephony infrastructure

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OpenScape Voice – Solution Overview Users – Up to 100,000 Users per OpenScape Voice  Special Compact Version for 300–5,000 Users  Virtually Unlimited Total User Community Locations – Users Can Be Located Anywhere Your IP Network Can Reach  HQ, Branch Offices, Remote Offices, Work-at-Home, Mobile Users  Automatic Registration  User Licensing Network-Wide, Not Tied to Individual Sites Active-Active Mode (Not Worker-Standby)  True Carrier-Class Reliability – Proven in Service  No Loss of Calls or Billing Data on Failures  Overload Performance Exceeds Carrier Expectations Emergency-Standby Servers  Optional Edge System – Provides Call Control for Remote Groups of Users If the Network to the Main OpenScape Voice Is Ever Lost  Automatic Recovery to Main Server  Optional Emergency-Standby System – Located in a Different Site – Warm Standby System to Take Over If the Main System or Total Network Access Ever Goes Down

December 09

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OpenScape Voice Solutions Landscape

December 09

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OpenScape Voice – Communications for the Global Enterprise Mobile users

And Support Global Mobility and HotDesking

Mobile users Regional Head Office

Branch

DATA CENTER

DATA CENTER

PSTN/WAN

Interwork global communications software applications

Growth Area

PSTN/WAN

Head Office

Mobile users

Factory

Business Acquisition And rapidly integrate communications with acquisitions

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Business Expansion - And support international expansion from your data centers

Business Growth - And always keep communications and business strategies aligned


OpenScape Voice Software Architecture Subsystems

Source: OpenScape Voice v3.0, Reference Manual: Volume 2, System Overview and Description, May 2007

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OpenScape Voice Software Architecture Leveraging Siemens Middleware

Resilient Telco Platform (RTP) Software Developed by Fujitsu Siemens Clustering Protects Against Both Hardware & Software Failure Field Proven 99.999% Availability Rolling Software Upgrades / On-line Backups Active-Active operation  Each Node acts as Hot-Standby for its partner  Call State Checkpointing  Saving of stable calls through failures Call & Billing Records remain active  Primary and Secondary Systems run in Active-Active mode  Two systems provide 1+ System Capacity and Performance December 09

Page 105


OpenScape Voice Server Options 5,000 – 100,000 Users  Large to Very Large Enterprise Solutions

IBM x3650T FSC RX330S1

 Dual server based system (duplex)  Maximum redundancy and availability

 Duplex is mandatory above 5,000 users  External Media Server only  Administration / Management (OpenScape Voice Assistant and iNMC) run on separate dedicated servers

100 – 5,000 Users  Small to Medium Enterprise Solutions

IBM x3650T FSC RX330S1

 Single server based system (simplex)  Optional duplex server

 Simplex is available from 100 to 5,000 users  Duplex is available for customers with high availability requirements  Internal Media Server (SW only) or External Media Server  Integrated Management for system, users, licenses, phones and Internal Media Server

 Common System Base Software  Common Features and Functionality  Support same gateways, media servers, endpoints and applications are available

December 09

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OpenScape Voice – Gateway Options RG 8700 - Survivable Media Gateway  RG 8716 - 16 T1 / E1 Ports, Up to 2,000 Users  RG 8708 - 8 T1 / E1 Ports, Up to 1,000 Users  RG 8702 - 2 T1 / E1 Ports, Up to 300 Users RG 2700 – Survivable Media Gateway and Terminal Adaptor  One-Box solution for branches of up to 100 users Mediatrix / Comdasys Gateway for Small Branch Offices Other SIP-Compliant OEM Gateways Vendor Comdasys

Mediatrix

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Products Model User Size Convergence 1600