how can we create and capture customer value? - Squarespace
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how can we create and capture customer value? - Squarespace
Accenture Technology Vision 2015/Theme: The Outcome Imperative, Prith Banerjee, ... Creating value in the age of distrib
HOW CAN WE CREATE AND CAPTURE CUSTOMER VALUE? WHAT ARE WE DOING THAT DIRECTLY IMPACTS CUSTOMER VALUE? HOW ARE WE GOING TO SERVE THE CUSTOMERS BETTER?
WHAT IS THE MOST VALUED OUTCOME WE CAN HELP THE CUSTOMER PRODUCE?
HOW CAN THE CUSTOMER BENEFIT FROM FURTHER INDIVIDUALIZATION OF OUR EXPERIENCE?
HOW CAN THE CUSTOMER BENEFIT FURTHER FROM VALUE TRANSFORMATION?
WHAT IS OUR CUSTOMER EXPERIENCE? (COMPANIES SELL CUSTOMER INTERFACES / EXPERIENCE - NOT PRODUCTS)
HOW DOES CORE BUSINESS AND INDUSTRY-THINKING LIMIT OUR ABILITY TO COMPETE?
JOKULL
HELGE TENNØ
180360720.NO | JOKULL.IO
HOW DO WE CAPTURE WHAT VALUE FROM THE CUSTOMER?
SOURCE, The canvas comprises several thoughts on customer value: - Day II Parallel Session 3: The Creative Economy - New Management Practices for the 21st Century, Steve Denning, https://youtu.be/XESGMOsfzAs - Accenture Technology Vision 2015/Theme: The Outcome Imperative, Prith Banerjee, Managing Director, Global Technology R&D at Accenture, http://techtrends.accenture.com/us-en/intelligent-hardware-outcome-economy.html - Creating value in the age of distributed capitalism, Shoshana Zuboff, http://www.mckinsey.com/insights/strategy/creating_value_in_the_age_of_distributed_capitalism - Sharing’s Not Just for Start-Ups, Rachel Botsman, https://hbr.org/2014/09/sharings-not-just-for-start-ups
