Infosys' Oracle Fusion Applications Practice: Oracle Siebel CRM ...

Infosys’ Oracle Fusion Applications Practice: Oracle Siebel CRM Capability Sheet Oracle Fusion CRM, a part of Oracle Fusion Applications, incorporates best practices gathered from thousands of customers to deliver the best in sales performance management, enterprise integration and business flexibility. • Zero-footprint Web 2.0 clients on Desktop / Mobile Platforms • Upgrade-friendly quick configuration through UI & Process Composers Cloud-Ready

• Customer 360 degree view in Customer Center • Social network aware with activity streams and embedded social collaboration capabilities

• Role-based user-experience • Result-oriented task-flows • Sales Predictor and Sales Campaigns • Effective sales planning with integrated Territory, Quota & Incentive Compensation Management

Rapid Adoption

Actionable Intelligence

Enhanced Productivity

Infosys’ Oracle Fusion Applications Service Capability for Oracle PeopleSoft Customers • Gamut of services from roadmap definition to implementation

Readiness Assessment

Oracle Fusion Applications Readiness Assessment with Infosys 4E Methodology

Implement

Implementation and consulting service with Infosys proprietary InTrack Methodology

Upgrade

Upgrade to Oracle Fusion Applications with Infosys proprietary InTune Methodology

Co-existence Solution

Custom Co – Existence Solutions to Adopt Oracle Fusion Applications with legacy / Oracle and non Oracle Applications

• Large pool of consultants trained to help customers upgrade from existing Oracle Siebel CRM to Oracle Fusion Applications

Migration Toolkits

Migration Toolkits to Adopt Oracle Fusion Applications with legacy / Oracle and non Oracle Applications

• Expert consultants on Oracle Fusion Middleware Technologies

• Global presence with several large Oracle Siebel CRM engagements • Over 3000 man months of Codevelopment, Functional and Business Process testing effort on Oracle Fusion Applications

Infosys’ Oracle Fusion Applications 4E Readiness Assessment Methodology • Designed to answer the common customer queries Why, What, When and How should they move to Oracle Fusion Applications • Developed by seasoned practitioners with cross experience on Oracle Fusion CRM and Oracle Siebel CRM

Evaluate

Envision

Execute

Activities • Assess Existing IT Landscape and Road Map • Identify Business Priorities, Pain Points

• Understand the Oracle Fusion Applications Value Proposition for your Business Organization • Understand the Oracle Fusion Applications Value Proposition for your IT Organization

• Draw up a Multi Staged Oracle Fusion Applications Adoption Path for your Organization • Validate approach • Go /No Go Decision

• • • •

Step 1

• Scope, Plan & Execute Proof of Concept • Make a Go /No Go Decision

Step 2

• Execute limited functionality for phase 1 • Roll out to identified business group

• Detailed analysis on each dimension

• Tools and accelerators • Relevant checkpoints to make a Go /No Go decision at various phases of the methodology

Explore

Business/user coverage Functional coverage Product coverage Implementation & Deployment options

Deliverables • IT Landscape & Road Map document • Business Priorities Document (Draft)

• Functional Fitment Document • Updated Business Priorities Document

• • • •

Solution Architecture Solution Roadmap (Draft) Success Criteria (Final) Project Charter

• Standard deliverables as defined by Client • Long term assessment document for Oracle Fusion Applications

Infosys 4E Methodology for Oracle Fusion Applications Readiness Assessment

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Oracle Fusion CRM Adoption Options for Oracle Siebel CRM Customers

• Upgrade existing applications to latest version

• Augment with Oracle Fusion Applications Modular Approach • Add Functionality with Oracle Fusion Applications Pillar Approach

Continue

Co-Exist

• Replace existing application with comprehensive Oracle Fusion Applications suite

Upgrade

Infosys Recommended Approach Infosys Recommended Approach

Prepare Existing Applications

1

Upgrade to latest version

Lay Infrastructure Foundation Middleware (SOA / AIA etc.)

2

Leverage Co-Existence Options

3

Modular

I

Pillar

For more information, contact [email protected] © 2016 Infosys Limited, Bangalore, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted, neither this documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without the prior permission of Infosys Limited and/ or any named intellectual property rights holders under this document.

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