Introduction to the ITIL Service Management framework. 1. The ITIL framework is
a source of good practice in ______. 2. Public frameworks and standards have ...
Introduction to the ITIL Service Management framework 1.
The ITIL framework is a source of good practice in ___________.
2.
Public frameworks and standards have been validated across __________.
3.
In Proprietary knowledge of organizations and individuals knowledge may be _________.
4.
ITIL complementary guidance is a component of __________.
5.
ITIL has been deployed successfully around the world for over __________.
6.
Service Lifecycle is described in a set of __________ publications within the ITIL core set.
7.
Service Strategy and Service Design cover __________ stage of the Service Lifecycle.
8.
Migration into the live environment is covered in __________ publication of the Service Lifecycle.
9.
The __________ that customers want to achieve are the reason why they purchase or use a service.
10.
Service Management is a set of __________ for providing value to customers in the form of services.
11.
Service Management considers the entire __________ from strategy through design and transition to operation and continual improvement.
12.
__________ is initiated from a change in requirements in the business.
13.
The change in requirements in the business are identified and agreed at the Service Strategy stage within a __________ and a defined set of business outcomes.
14.
Service Operation focuses on providing effective and efficient __________ to deliver the required business outcomes and value to the customer.
15.
__________ identifies opportunities for improvement anywhere within any of the lifecycle stages, based on measurement and reporting on efficiency, effectiveness, etc.
16.
The ITIL lifecycle uses __________ to refine and customize an organization’s use of the ITIL practices.
Answers Service Management Diverse environments Tacit ITIL Library 20 years Five Analysis of business requirements Service Transition Outcomes Specialized organizational capabilities Lifecycle Service Lifecycle Service Level Package Operational services Continual Service Improvement Models
