Automated Request Management ... designed to solve IT service management challenges for enterprises of all ... business
The 3 Pillars of
IT Service Management Excellence
Intuitive Reporting
Automated Request Management
Integrated Asset Tracking
An automated and repeatable process from request through service delivery is essential to ensuring customer satisfaction. The optimal way to achieve that is to:
One of IT’s core responsibilities is to ensure business continuity with proper management of network infrastructure. A robust IT service management solution provides:
Effective reporting identifies trends and demonstrates the value of IT to the business. To do this without dedicated experts or 3rd party support, your reporting tool needs:
Offer a self-service portal
A single source of record of network assets across all IT processes
Configurable reports and dashboards with interactive charts and gauges on any metric
Auto-route tickets to the right resource Deliver automated status notifications
Efficient tracking of computers, licensed software, planned maintenance windows and network dependencies
Automated report distribution
Only ServiceNow Express delivers all this as one enterprise-grade cloud service— designed to solve IT service management challenges for enterprises of all sizes.
