IT Service Management Excellence - ServiceNow

1 downloads 413 Views 117KB Size Report
Automated Request Management ... designed to solve IT service management challenges for enterprises of all ... business
The 3 Pillars of

IT Service Management Excellence

Intuitive Reporting

Automated Request Management

Integrated Asset Tracking

An automated and repeatable process from request through service delivery is essential to ensuring customer satisfaction. The optimal way to achieve that is to:

One of IT’s core responsibilities is to ensure business continuity with proper management of network infrastructure. A robust IT service management solution provides:

Effective reporting identifies trends and demonstrates the value of IT to the business. To do this without dedicated experts or 3rd party support, your reporting tool needs:

Offer a self-service portal

A single source of record of network assets across all IT processes

Configurable reports and dashboards with interactive charts and gauges on any metric

Auto-route tickets to the right resource Deliver automated status notifications

Efficient tracking of computers, licensed software, planned maintenance windows and network dependencies

Automated report distribution

Only ServiceNow Express delivers all this as one enterprise-grade cloud service— designed to solve IT service management challenges for enterprises of all sizes.

Take your self-guided demo now at www.servicenowexpress.com/demo © 2015 ServiceNow, Inc. All rights reserved.