certification exams (Syllabus ITIL 2011) and aims at preparing the participants for
a successful ... Foundation Handbook (2011), ISBN: 9780113313495.
ITIL® is a collection of best practices in the management of IT services (IT Infrastructure Library). This collection of recommendations originated based on the initiative of the British government and subsequently evolved into a de facto standard worldwide for IT management. Many business organizations – from international corporations to mid-size firms, more recently also small offices – are choosing ITIL® as a unifying platform for a functioning IT and for effective management of the relationship between IT and the business.
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ITIL® Foundation Accredited course + certification test The training delivers an introduction to ITIL® 2011. Its content composition is based on the requirements of the accreditor of ITIL® certification exams (Syllabus ITIL 2011) and aims at preparing the participants for a successful attainment of the worldwide accepted ITIL® Foundation certification. The valid certificate belongs in many organizations to the qualification requirements for an accession of some of the IT positions within, such as Service Desk Manager, Incident Manager or Problem Manager. The training is based on the current version ITIL® 2011. In the course of the training, the bridge to the related norm ISO/IEC 20000:2011 is elaborated on. The training material is available in English in order to stick with the original terminology which gets intensely used in many, not only international, organizations. In addition, sticking with the original English terminology facilitates the passing of the certification exam which also will be conducted on the English version of tests. Course is accredited by EXIN. .
Contents of the course – 3 days ITIL® – introduction, history Service Management as a practice Service lifecycle principles Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Case study Certification exam
Target group:
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
IT professionals, business managers and business process owners.
Price of the course: 820 € plus VAT (per person) (incl. certification exam - EXIN)
The course materials are printed in English, the lecture and examples are provided in the Czech or English The course is conducted by a lector with many years ín ITSM field, who holds the ITIL Expert certification. The entire course can be booked without the certification exam Refreshments, cold and hot drinks and lunch are available to the participants during the course. Registration and bookings here or at www.Q4IT.EU where also the currently valid schedule of the public training courses can be accessed. Beside the public courses a possibility exists that the course can be conducted and scheduled at the client site. The course can be also divided into several blocks. The price of the course will then be negotiated. The organization Q4IT s.r.o. holds following accreditations:
EXIN Accredited Training Provider EXIN Accredited Examination Center (AEC)
Q4IT is listed as official training organization ITIL® is a registered trade mark of AXELOS Limited The Swirl logo™ is a trade mark of AXELOS Limited
Q4IT s.r.o. , training center: Mokrá 350, 664 04 Mokrá u Brna, Reg.n.: CZ29304831, tel: +420 602 203 156 email:
[email protected]
www.Q4IT.EU
www.SDFI.eu
