An affiliate of the Smithsonian Institution, the History Center is the largest history ... and increase the number of to
JOB POSTING Group Tour Coordinator About the Senator John Heinz History Center From the pre-‐revolutionary drama of the French & Indian War to the legendary match-‐ups of the Super Steelers, discover 250 years of Pittsburgh history at the Senator John Heinz History Center. An affiliate of the Smithsonian Institution, the History Center is the largest history museum in Pennsylvania with six floors of long-‐term and changing exhibition space. The History Center’s museum system includes the Western Pennsylvania Sports Museum, a dynamic museum-‐within-‐a-‐museum; the Fort Pitt Museum in Point State Park; Meadowcroft Rockshelter & Historic Village, a National Historic Landmark located in Avella, Pa. in Washington County; and the History Center’s Museum Conservation Center. The History Center presents the most compelling stories from American history with a Western Pennsylvania connection, all in an interactive environment perfect for visitors of every age. Job Posting The Heinz History Center, a 14 year affiliate of the Smithsonian Institution and the largest history museum in the Commonwealth of Pennsylvania, is currently seeking a fulltime Group Tour Coordinator to become part of a dynamic and growing Education Department program. The Group Tour Coordinator works as a key member of the Senator Heinz History Center’s Education Department. This individual’s primary responsibilities are to market and arrange group tours for the Heinz History Center. The Group Tour Coordinator maintains the database reservation system and ensures that group tour arrangements are successful from the initial tour request until the arrival of the group on their scheduled date. This position works to establish and maintain an efficient and effective reservation process, works closely with other team members to provide a positive experience for groups, collaboratively create new tour experiences, and increase the number of tour reservations through outreach and marketing efforts. This is a fulltime position that reports to the Education Manager. Requirements This position requires a minimum of a Bachelor’s degree, with a degree in communications, marketing, or hospitality related field preferred.
The ideal candidate will: have a minimum of one to two years’ experience with demonstrated skills in cultivating and coordinating group tour audiences, with preference for non-‐profit experience; demonstrated experience providing high levels of customer service; excellent oral and listening skills and the ability to work effectively with people of diverse cultures, ages, and economic backgrounds; demonstrated positive approach to problem solving, collaborating with others, and in approaching new tasks; excellent project management skills; and the ability to use Microsoft Office suite of programs and a reservation database. Application Process We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability. Minorities are encouraged to apply. Qualified applicants should submit a cover letter, including salary requirements and how you learned of this vacancy, and a resume to: Renee Falbo, Director of Human Resources Senator John Heinz History Center 1212 Smallman Street, Pittsburgh, PA 15222 412-‐454-‐6357 [email protected]