Order entry into stock management system â accuracy required. â¢. Dealing with customer queries â over ... The Cand
We are looking for an enthusiastic individual to join our close knit team in North London as a Junior Customer Service Administrator. Main responsibilities: Order entry into stock management system – accuracy required. Dealing with customer queries – over the phone and via email. Maintaining professional & friendly customer service at all times. Taking customer orders over the phone, fax or email and accurately keying them into computer First point of contact for incoming calls Processing returns and credits efficiently into our database Responsible for emails into our two inbox’s Maintaining accurate stock levels on the website Dealing with ingoing and outgoing post Operating as front of house point of contact – greeting customers, visitors to the business. General and varied administration tasks. The Candidate: The Customer Service Administrator be well organised, a great communicator and have a passion for customer service. You will have good IT / computer literacy (MS Outlook, Word, and Excel) with a willingness to flex and adapt to a fast paced working schedule. You will be confident and enthusiastic and have the ability to learn fast and thrive in a dynamic environment.
Your attributes: You should be confident, enthusiastic, driven and well presented. You will need excellent communication skills and have a passion for customer service Experience in an office environment, ideally in a customer service position Excellent organisation skills Computer literate with experience in outlook, word, excel Interest in the fashion industry and ability to talk convincingly about product. Ability to learn fast and pick up new skills Willingness to flex and keep up with a fast paced working schedule Other Specific Requirements of the Post Keep confidential all knowledge of company business, finance and statistics. To represent Thought and promote its brand image through all activities Ability to work additional hours to suit the needs of the business. This is a fantastic position for someone looking to make a great start to their career and join an exciting fast paced business. If you think this position suits you please submit your CV and a personal, well thought out application letter to
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