SAMPLE. SAMPLE 1. Name/Team: Jean Torrins – Finance Manager. Nature of
KPI: Recovery of outstanding debtors. Definition: The improved collection time of
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KEY PERFORMANCE INDICATORS (KPIs) SAMPLES The following sample KPIs are indicative only as a starting point or guideline to assist you to develop your own KPIs. Samples 1 and 2 are for individuals - 3, 4 and 5 are for systems and departments. SAMPLE 1
Name/Team:
Jean Torrins – Finance Manager
Nature of KPI:
Recovery of outstanding debtors
Definition:
The improved collection time of monies owed by debtors
Performance Targets:
Collect 75% within 45 days and 100% within 60 days of statement
Measurement Process:
Review in the monthly finance meeting the total value of all monthly statements and the rate of collection at 45 days and 60 days
SAMPLE 2
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Name/Team:
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Geoff Willis – Sales Manager
Nature of KPI:
New accounts
Definition:
To manage the sales department’s activities to ensure the establishment of new accounts opened in QLD
Performance Targets:
Open a minimum of 12 new accounts per month
Measurement Process:
Graphing in sales department by individual reps and new credit applications and approvals from the Finance Manager to be provided before the monthly management meeting with the GM
SAMPLE 3
Name/Team:
ABC Artistic Design Department
Nature of KPI:
Internal client satisfaction
Definition:
The successful turn around, response rate and the quality of service delivered on all design requests from the manufacturing plants in Albury and Newcastle
Performance Targets:
Complete and return at least 95% of all design requests and achieve sign off on at least 85% within the requested completion dates
Measurement Process:
A record of all design requests with requested completion dates will be established and monitored to provide accurate information on turn around times. Quality will be measured by sign off documents from the manufacturing plants. Reviewed in quarterly management meetings
SAMPLE 4
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Department/Team:
Clayton Distribution Centre
System/Plan:
Introduce new dispatch procedure using bar code monitoring
Nature of KPI:
Reduce turn around time from warehouse
Performance Targets:
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Measurement Process:
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Ensure 100% of all orders received by 1.00pm on any working day are scanned, packed and shipped before 4.30pm of the same day Comparison of scanning records prior to 1.00pm against completion register or driver’s pick up confirmations
SAMPLE 5
Department/Team:
Abel and Johnson Accounting - Small Business Group
System/Plan:
Increase client billing by 25% for the financial year
Nature of KPI:
Quarterly client contact
Performance Targets:
To contact each client at least once per quarter to encourage additional requests for services from AJA
Measurement Process:
Associates enter notes for each contact call on the AJA Intranet “Client Information” list to be reviewed at the quarterly partners meeting
