Salt Lake Community College Library System Objectives and Detail Tasks 1
Determine and implement library hierarchy and organization that best serves the library and promotes library operations. - Clear and concise chain of command - Have our own IT department - Redistribution of duties among help desk/info desk - Determine leadership of the library
2
Initiate processes to improve Café services and area. - Improve Café Services - Food services presence in café - Better café area
3
Initiate staff recognition and team building programs. - Staff Recognition - News letter - Staff retreats to address needs and concerns - Team building
4
Initiate formal interdepartmental collaboration processes to increase faculty and staff use of library resources and services. Better connection with the Academic Research Oriented Departments - Improve integration of Library Research into curriculum - Outreach liaison services - Collaborate with departments for events at the library - More interaction with departments
5
Implement processes to continually improve facilities and space management for library patrons' use. - Eliminate or minimize disruption of student study space - Update facilities to be more attractive to students - Be the lead resource on space - Less floor space for lab computers - Sprucing up library space - More usage by students Take out unnecessary vegetation make study or meeting place - Reclaim more space - Group study areas - Provide more reserve rooms for patrons - Less floor space dedicated to lab computers - Reduce computer space in the basement, math emporium - Improve computer usage through collaboration - Remodel the library
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6
Implement processes and procedures to continually evaluate and resolve employee workload issues and communication concerns. - Review Job Description - Reevaluate staff positions and duties - More communication between branches, more transparency within library
7
Review and strengthen financial processes to safeguard assets, properly account for asset values, and improve budgetary procedure and approval processes. -
Re-evaluation of One-Time Budget/On-going Budget Develop informed budget process Maintain and safeguard financial assets and resources Inventory and manage miscellaneous catalog items Maintain accurate accounting records for print and data base assets
8
Initiate processes to continually enhance and improve communication processes with patrons. - Staff Book of the Month - Improve communication to students to better serve them - Control content of flat screen TV - Focus Groups - Marketing strategies
9
Update and digitize library collections and resolve electronic resource shortcomings. - More electronic resources - Update fiction collection to provide more variety - Build up DVD Collection - Better quality collection - Review data base usage to gauge needs - Usage statistics for strategic purchasing decisions - Weed out - Update print collections - Update textbook collections
10 Implement processes to improve employee flexibility and cross training to better serve patrons. - Cross training among library employees - Flexibility to make changes quickly 11 Increase access to library resources. - Digitization of archive collections - Make available archives material to the world
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12 Improve customer service. - Give the students what they want - Identify who works in the library - Feedback box and answers - SLCC Library Scholarship from Café funds - Expanding operating hours - Use Employees costumes to improve usage of library - Better help with computers for students - Automated phone answering with menu options - Upgrade cash registers for all credit cards - Prepare a list of people to call for non-library calls - Survey to address the needs of the patrons - Have interactive screen for information - Control over information on large screens - Reference computer on second floor - Polo shirts to provide more professional appearance - Decorate library for holidays - Improve libraries image Determine what the student needs to achieve what they want - Begin general interest program - Improve delivery time between campuses - Student friendly furniture - Develop online tutorials - Look into alternative technology - Customer service training for library personnel Have welcoming persons to respond to students during high traffic times (can do now) - Computer lab dedicated to graphic arts - Monthly exhibits to attract library patrons - Ability to recognize library employees
