down to the quality of service and the warm welcome from the staff. Reservations ... or customer decides to pay an optio
Loch Fyne Hotel & Spa, Inveraray Loch Fyne Hotel & Spa, Inveraray, in Argyll and Bute, is a four star AA awarded hotel. The hotel has been awarded the top hotel choice on TripAdvisor for the past six years running, and has recently been awarded a 2015 Certificate of Excellence. With uninterrupted views of Loch Fyne and beyond to the Cowal Hills, this popular hotel sees the return of many loyal guests time and time again, all down to the quality of service and the warm welcome from the staff. Reservations and Revenue Manager The opportunity has arisen for the right candidate to join our team working as a Reservations and Revenue Manager, maximising sales and revenue through the effective management of daily room pricing, inventory management and proactive upselling of spa and secondary food and beverage spending. The successful individual will contribute to building a sales and revenue culture throughout the whole team. Essential Attributes:
Ability to plan and prioritise tasks with minimal supervision React quickly under pressure Excellent administrative skills and good systems knowledge Ability to think quickly and adapt when necessary to find solutions to problems Communicates openly and clearly both verbally and in writing Acts on own initiative when appropriate
Primary Responsibilities:
Drive room sales and incremental spend through commercial revenue focused targets Manage channel distribution tools to ensure the room rates and revenue are maximised Lever travel agency relationships to increase sales Accountable for room pricing, booking pace, historic analysis and forecasting Create a revenue action plan to increase REVPAR and Occupancy Plan manging rates and availability in advance to effectively yield room sales Communicate clearly with service suppliers and Edinburgh office revenue support to ensure systems are operating effectively Collation of rates for Short Break Operators to head office Assist in ADHOC technology project work as and when required Create and maintain effective reporting tools Collation and distribution of FIT rates to head office Assist with updating and regularly auditing all OTA content, images, amenities and language in line with the marketing department
In return we offer:
Entry to our employee Fair Fund Live in option available Use of our leisure club Salary: £25K per annum based on experience
The Ideal candidate: Someone who has a minimum of 2 years’ experience reporting directly to a revenue or reservations manager. This particular role would suit an individual looking for their first management position. The candidate will need to demonstrate a successful career in reservations and show excellent people skills as well as sales focus, commercial mindedness and proficiency in office management and administration. Previous experience in a high volume, high standard hotel is preferred, but what is most important is a desire to develop and motivate themselves and their peers to achieve set targets, whilst maintaining focus on individual goals. Crerar Hotels values: Crerar Hotel Group is one of Scotland’s leading privately owned hotel companies. Crerar Hotels work hard on talent development and always look to progress individuals through internal promotion. This role represents a fantastic opportunity for a dynamic individual to join a dynamic company. By joining the Crerar Hotels team you'll also automatically be eligible to receive our Fair Fund. Our Fair Fund has been created to reward staff and encourage personal development. Each time a guest or customer decides to pay an optional service charge for great customer service, all staff members will benefit on an equal basis. If this sounds like your dream job, we would love to hear from you! Please send your CV and cover letter, outlining your experience suitability, for the attention of Marc Gardner, care of Michelle Robertson at
[email protected]. Thank you for your interest in Crerar Hotels. Should we wish to progress with your application, we will aim to respond within 14 days. If you do not hear from us, thank you in advance for the opportunity to consider your application. No agencies at this stage please.
