17 Dis 2013 ... merealisasikan kerjasama strategik bersama Pos. Malaysia ini. Saya pasti ... dan
menjadi wadah kepada pembudayaan Strategi Lautan Biru ...
Ucapan Perasmian
MAJLIS PELANCARAN BORANG ADUAN BPA DI POS MALAYSIA Oleh
: YB SENATOR DATO' PAUL LOW SENG KUAN MENTERI DI JABATAN PERDANA MENTERI, MALAYSIA
Tempat : DEWAN MAKAN ARAS 2, BLOK B1, JPM Tarikh
: 17 DISEMBER 2013
Salam Sejahtera dan Salam 1 Malaysia, Yang Berbahagia Dato’ Mearia Hamzah Ketua Pegawai Operasi, One Stop Solutions (OSS) Pos Malaysia Berhad; Yang Berbahagia Dato’ Mahani Tan Abdullah Ketua Pengarah Biro Pengarah Awam, Jabatan Perdana Menteri; Yang Berusaha Pegawai-pegawai Kanan BPA dan Pos Malaysia Berhad; serta Tuan-tuan dan Puan-puan hadirin yang dihormati sekalian.
1.
Pertama sekali, saya ingin ucapkan ribuan terima kasih kepada Yang Berbahagia Dato’, Tuan-tuan dan Puanpuan sekalian kerana sudi bersama-sama hadir ke majlis
ini. Sesungguhnya kehadiran semua ke majlis ini adalah lambang sokongan dan komitmen untuk memastikan projek kerjasama strategik ini berjaya dilaksanakan.
2.
Di kesempatan ini juga, saya ingin merakamkan ucapan tahniah dan terima kasih kepada Biro Pengaduan Awam, Jabatan
Perdana
merealisasikan
Menteri
kerjasama
kerana strategik
telah
berjaya
bersama
Pos
Malaysia ini. Saya pasti banyak masa dan tenaga yang telah disumbangkan untuk memastikan majlis serta usaha Blue Ocean Strategy ini dapat dilaksanakan dengan jayanya.
3.
Kepada pihak Pos Malaysia Berhad juga saya amat berterima kasih dan berbangga kerana anda telah sudi untuk sama-sama menyahut cabaran dalam menjayakan inisiatif kerajaan ini di bawah tanggung jawab sosial Pos Malaysia.
4.
Justeru,
saya
ingin
merakamkan
setinggi-tinggi
penghargaan kepada semua pihak yang terlibat baik secara langsung mahupun secara tidak langsung bagi menjayakan inisiatif yang begitu signifikan dan menjadi wadah
kepada
pembudayaan
Strategi
Lautan
Biru
Kebangsaan atau National Blue Ocean Strategy (NBOS) pada hari ini.
Ladies and Gentlemen,
5.
The inception of Public Complaints Bureau (PCB) since 23rd July 1971 managed to bridge the gap between the government and the citizens. PCB is still receiving a significant number of very complex complaints that serve as the basis to further enhance the public service delivery.
6.
The PCB has its own way in reaching the public via the proactive
programs
namely
the
Mobile
Complaints
Counter or Kaunter Aduan Bergerak, Integrated Mobile Complaints Counter and the MESRA RAKYAT programs that has become the trade mark of PCB.
7.
We have to bear in mind that the government has never backed down on its continuous strive to excel in delivering the optimal service to the rakyat. The government is always prepared to listen to the rakyat and take necessary action to address the issues brought forward.
8.
Today’s program is a collaborative effort between the PCB and Pos Malaysia to extend the services of PCB to those
who are living in the rural areas. 300 rural post offices and mini post offices throughout the country have been identified to receive Complaints Form to facilitate the rural folks in communication with the government. This idea stemmed during my working visit to PCB in July and the PCB took immediate action to make sure that the idea was translated into action.
9.
On the other hand, this will also serve as a catalyst to improve the efficiency of the government agencies in managing public complaints.
Ladies and Gentlemen, 10. As we are well aware, the impact of globalisation and internet has taken over the classic practice of sending letters. Nevertheless, we have an obligation to serve those who have no access to the latest technologies and those who prefer post office as their major communication method.
11. The postal service is still relevant and plays a very important role in connecting people across the country.
For rakyat living in the rural area, this is the only channel to connect beyond their boundaries.
Ladies and Gentlemen, 12. This collaboration mainly focuses on the effort to enable the rural folks to voice their complaints and dissatisfaction regarding the public service delivery in parallel with the KSN’s aspiration to ensure all rakyat have acces to services of the government and in this case, there is no payment involved.
13. I personally believe that this scheme will further elevate the effectiveness of holistic and responsible complaints management by government agencies.This strategic partnership between the Biro Pengaduan Awam and Pos Malaysia will eradicate the ‘silo’ action and foster a better working environment across government agencies that will bring about constructive outcome.
14. We are sensitive that the collaborative spirit between all government agencies is the key factor in transforming the Civil Service. The whole government machinery has to act collectively as a team to produce the results desired by the rakyat and our stake-holders. I convey my sincere congratulations to the Biro Pengaduan Awam and Pos
Malaysia on breaking the barrier among agencies and hope that this effort will be implemented successfully to benefit the rakyat across the country.
Hadirin yang dihormati sekalian,
15. Sebelum kita ke acara kemuncak pada hari ini, izinkan saya merakamkan penghargaan kepada pasukan kerja yang
telah
bertungkus
lumus
tanpa
jemu
untuk
memastikan pelaksanaan inisiatif ini menepati timeline yang telah ditetapkan. Tanpa komitmen dan kesungguhan tuan-tuan dan puan-puan pelaksanaan projek seumpama ini tidak mungkin dapat direalisasikan.
16. Akhir kata, saya dengan besar hati dan sukacitanya merasmikan, MAJLIS PELANCARAN BORANG ADUAN BPA DI POS MALAYSIA!
Sekian, terima kasih.
