Marketing & Communications Conference Dickie K. Davis Director - Terminal Operations & Customer Service Miami International Airport Miami-Dade Aviation Department
Concierge MIA Initiatives • Leveraging partnerships & programs • Uniforms – branding MIA • Branding through training
Leveraging Partnerships & Programs
Leveraging Partnership
MIA’s Airport-Wide R & R Program
Leveraging Partnership
“Guardian Angels Win MIA awards” - The Miami Herald
Uniforms – Branding MIA
Uniforms – Branding MIA
Uniforms – Branding MIA
Uniforms – Branding MIA
Uniforms – Branding MIA
Branding Through Training
Branding Through Training
“Ambassadors of good will for airport… MIA is on the right track” - The Miami Herald
