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Concierge MIA Initiatives. • Leveraging partnerships & programs. • Uniforms – branding MIA. • Branding through training. • Leveraging partnerships & programs.
2008 ACI-NA

Marketing & Communications Conference Dickie K. Davis Director - Terminal Operations & Customer Service Miami International Airport Miami-Dade Aviation Department

Concierge MIA Initiatives • Leveraging partnerships & programs • Uniforms – branding MIA • Branding through training

Leveraging Partnerships & Programs

Leveraging Partnership

MIA’s Airport-Wide R & R Program

Leveraging Partnership

“Guardian Angels Win MIA awards” - The Miami Herald

Uniforms – Branding MIA

Uniforms – Branding MIA

Uniforms – Branding MIA

Uniforms – Branding MIA

Uniforms – Branding MIA

Branding Through Training

Branding Through Training

“Ambassadors of good will for airport… MIA is on the right track” - The Miami Herald

Branding MIA

INSIDE Miami International Airport

Ranking Ranking

National Customer Satisfaction Survey

1 1 2 2 3 3 4 4 5 5 6 6

MIA makes the grade

7 7 8 8

9 9 10 10 11 11 12 12 13 13 14 14 15 15 16 16 17 17 18 18 19 19

500

600

Index Index Scores Scores

700

Thank you