Master Exceptions with Adherence Automation - Intradiem
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Master Exceptions with Adherence Automation - Intradiem
âEntering exceptions after they have already occurred does little to improve the WFM team's knowledge of the actual st
Master Exceptions with Adherence Automation Intradiem’s Adherence Automation automatically updates employee schedules based on adherence exceptions throughout the day.
Improve Scheduling Accuracy
Save More Time
Increase Employee Compliance
Manage a completely accurate schedule to better maintain staffing levels.
Enable the WFM team to focus resources on more strategic tasks.
Allow WFM team to respond immediately when exceptions occur, increasing adherence.
BEFORE
AFTER
RESULTS
Workforce management teams process countless exceptions throughout the day.
Exceptions are automatically processed, freeing up workforce management time and resources.
Reduced number of FTE’s needed to manage exception processing by more than 50%, saving on labor costs.
Automated SMS alert sent to supervisor
Joe Smith was 19 minutes late logging in. An unpaid exception code has been created. http://co.intradiem. com/2992
Automated SMS alert sent to agent
We see that you’re late logging in. Are you able to work today? http://co.intradiem. com/2345
www.intradiem.com
“Entering exceptions after they have already occurred does little to improve the WFM team’s knowledge of the actual staffing for real-time decisions. Entering absences from yesterday leaves the real-time team in the dark about how many agents should actually be available today.” -SWPP Quarterly Survey
